2013 Mazda CX-9 Technical Service Bulletins

319 technical service bulletins (TSBs) are on record for the 2013 Mazda CX-9. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10091610Jul 22, 2016Body and structure. When removing parts from a vehicle, take caution of this symbol "r". Failing to replace the non-reusable part may cause a system failure.
• 10090763Jul 22, 2016Body and structure. When removing parts from a vehicle, take caution of this symbol "r". Failing to replace the non-reusable part may cause a system failure.
• 10085383Jul 8, 2016Electrical system. Ids update 101.00 and 101.02 is now available on ms3 under the "ids/infotainment" tab.
• 10105886Jun 26, 2016Equipment. When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets are resent and correctly installed. In most cases you will find that the bulb seal no. 1 (a) or hid bulb seal no. 1 (b) and bulb seal no.
• 10092724Jun 24, 2016Engine. If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely.metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold.
• 10085289Jun 24, 2016Engine. If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely.metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold.
• 10092322May 27, 2016Engine. Workshop manual evap system leak inspection using the m-mds has been discontinued for some models. Instead, the workshop manual evap system leak inspection using evap leak tester will be used to troubleshoot evap system leaks.
• 10093288May 10, 2016Equipment. Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. To improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as of february 2010.customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.
• 10092421Apr 28, 2016Electrical system. When reprogramming a control module, always use the gr-8 battery management system power supply mode. If not used, the control module reprogramming may fail due to a weak vehicle battery.the gr-8 battery management system power supply mode prevents the vehicle battery from being discharged. This allows the ids to reprogram a control module without interference from a weak or undercharged vehicle battery.
• 10092413Apr 28, 2016Exterior lighting. Some customers may complain about improper operation of the auto-dimming mirror. This may be caused by an obstruction of the front and/or rear light sensor(s) (e.g. Hanging a parking permit from the mirror). Use a soft cloth with mild detergent to clean the mirror. Harsh detergent may damage the front and/or rear light sensor(s).
• 10086463Apr 13, 2016Electrical system. Over the past two weeks, an increasing number of iphone se early adopters have reported audio issues with bluetooth phone calls when the smartphone is paired with a vehicle or wireless headset. The issue extends to gps voice navigation for some, but streaming music over bluetooth appears to be unaffected. Specifically, dozens of users in the apple support communities and macrumors discussion forums claim to be…
• 10086431Apr 5, 2016Electrical system. Customers that are registered with tomtom to update their mazda tomtom system (using tomtom home software) may have recently received this e-mail: please note that this is not an operating system update (aka firmware), this is an update to the file that the system uses to quickly find gps satellites. This file is usually updated daily but the customer does not need to update this file for their system to work…
• 10185967Mar 30, 2016Electrical system, Equipment. When installing a navigation SD card, confirm that the card is unlocked. Also, Mazda Does Not Recommend swapping navigation system SD cards from one vehicle to another for testing. If swapped, the SD card that is installed into the other vehicle becomes “linked” to the VIN of that vehicle.
• 10185966Mar 30, 2016Other or unknown, Equipment. This article provides HVAC heater/defroster operating tips using Mode selector dial. This includes the use of intermediate positions.
• 10091406Mar 30, 2016Equipment. When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other vehicle becomes “linked” to the vin of that vehicle.
• 10091393Mar 30, 2016Visibility (wipers, defrost, mirrors). This article provides hvac heater/defroster operating tips using mode selector dial. This includes the use of intermediate positions.
• 10091265Mar 30, 2016Equipment. When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other vehicle becomes “linked” to the vin of that vehicle.
• 10091263Mar 30, 2016Visibility (wipers, defrost, mirrors). This article provides hvac heater/defroster operating tips using mode selector dial. This includes the use of intermediate positions.
• 10185969Mar 24, 2016Equipment. Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. This may be caused by a loose spare tire jack.
• 10185968Mar 24, 2016Equipment, Electrical system. Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.
• 10091433Mar 24, 2016Equipment. Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device
• 10091361Mar 24, 2016Equipment. Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. This may be caused by a loose spare tire jack.
• 10091266Mar 24, 2016Equipment. Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.
• 10185950Mar 17, 2016Body and structure. Some vehicles may exhibit a rattle noise and/or wind noise from the front door glass area while driving the vehicle. This is caused by a deformed glass run channel (A). The deformed area is located at the upper rear corner of the run channel and is caused by repeated door glass closures in very hot climates. The deformed area causes poor contact between the glass run channel and the door sash, which results in…
• 10101086Mar 17, 2016Body and structure, Visibility (wipers, defrost, mirrors). Some vehicles may exhibit a rattle noise and/or wind noise from the front door glass area while driving the vehi-cle. This is caused by a deformed glass run channel (a). The deformed area is located at the upper rear corner of the run channel and is caused by repeated door glass closures in very hot climates. The deformed area causes poor contact between the glass run channel and the door sash, which results in…
• 10090842Mar 17, 2016Body and structure. Some vehicles may exhibit a rattle noise and/or wind noise from the front door glass area while driving the vehi-cle. This is caused by a deformed glass run channel (a). The deformed area is located at the upper rear corner of the run channel and is caused by repeated door glass closures in very hot climates. The deformed area causes poor contact between the glass run channel and the door sash, which results in…
• 10185904Mar 7, 2016Steering. Some customers may complain that the steering wheel is off center more than 3" even when driving straight on a flat road.
• 10101062Mar 7, 2016Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
• 10090812Mar 7, 2016Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
• 10213430Feb 26, 2016Electrical system. Excessive condensation or water within the headlamp assembly caustion
• 10213336Feb 26, 2016Engine cooling, Equipment. Engine Coolant Leak from lower radiator hose Some vehicles may exhibit an engine coolant leak (A) between the lower radiator hose (B) and the thermostat housing ©
• 10213326Feb 26, 2016Equipment. Mazda guidelines for factory scheduled maintenance
• 10105891Feb 26, 2016Brakes. Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 10103922Feb 26, 2016Engine. Some vehicles may exhibit an engine coolant leak (a) between the lower radiator hose (b) and the thermostat housing (c). The lower radiator hose has been modified to improve sealing performance.
• 10076633Feb 26, 2016Engine. Summary to be provided on a future date.
• 10213427Feb 17, 2016Electrical system. HandsFree bluetooth module and/or text messaging troubleshooting procedure
• 10076677Feb 17, 2016Equipment. Hands-free bluetooth module and/or text messaging troubleshooting procedure. Some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. To improve thehandling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special service and parts exchange program as of february 2010. Customers experiencing related concerns should have their vehicle and/or device…
• 10213333Feb 15, 2016Equipment, Electrical system. Battery test procedure requirements using the GR81291
• 10213417Feb 5, 2016Exterior lighting, Air bags. Passenger fAirbag deactivation (PAD) indicator light illumination
• 10213329Feb 5, 2016Electrical system, Engine cooling. Engine Start /Stop Procedure with room fuse removed
• 10213421Jan 25, 2016Exterior lighting. Condensation/Fog in front and rear combination lights
• 10100890Jan 25, 2016Equipment. Always be sure to use the correct automatic transmission fluid when replacing atf. Using the wrong atf may cause shift quality complaints or may even damage the transmission.note:• atf m-v (type m5) is not the same fluid as mercon®v or mercon®lv atf.• atf m-v (type m5) has a greater viscosity than mercon®v and mercon®lv atf in low temperatures.• atf m-v (type m5) has a greater anti-judder specification than…
• 10100888Jan 25, 2016Exterior lighting. Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/tail-light) combination lights. The recent new models have been fitted with a clear lens which can cause the symp-tom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference…
• 10213380Dec 14, 2015Equipment. Usual rattle/buzz type noise from presilencer
• 10213377Dec 14, 2015Fuel system. Noise from fuel tank insulator Some vehicles may exhibit an unusual noise while driving the vehicles The noise may be caused by a broken fuel tank (B) insulator (A) that is haning down and contacting the propeller shaft.
• 10105649Dec 14, 2015Fuel system. Some vehicles may exhibit an unusual noise while driving the vehicle. The noise may be caused by a broken fuel tank (b) insulator (a) that is hanging down and contacting the propeller shaft. The rivets (c) may break when a load occurs. The rivet material has been changed to eliminate this concern.
• 10105647Dec 14, 2015Equipment. Some vehicles may exhibit an unusual rattle/buzzing type noise from the presilencer when driving at approximately 1800 rpm. The lower (rear-side) of the pre-silencer may be thermally deformed due to insufficient rigidity (fewer weld spots). The deformed portion may resonate exhaust gas pulsations, which causes noise. A reinforced plate has been added to the pre-silencer to increase the rigidity, thereby eliminating…
• 10076637Dec 14, 2015Engine cooling. Summary to be provided on a future date.
• 10076634Dec 14, 2015Fuel system. Summary to be provided on a future date.
• 10105516Oct 14, 2015Engine cooling. Some vehicles may experience vibration during acceleration and/or noise coming from the rear of the vehicle. Due to environmental heat and heat from the exhaust system, the rear differential mounting rubber may become hardened and cracked, resulting in vibration and/or noise. To eliminate this concern, the rubber material has been improved.

← All problems reported for the 2013 Mazda CX-9