2013 Mazda CX-9 Technical Service Bulletins

319 technical service bulletins (TSBs) are on record for the 2013 Mazda CX-9. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10098212Apr 3, 2014Engine, Equipment. Some vehicles may experience one or more of the following concerns:•engine surging concern when the vehicle is driven up hill with the cruise control on.•shift shock when shifting from n, r or from p to d.•shift shock when down shifting from 5 to 4.engine surge cause: due to an inadequate control logic of the tcm, the throttle valve repeats on and off before obtaining enough driving force to maintain the set speed…
• 10059494Apr 3, 2014Engine. Summary to be provided on a future date.
• 10055545Mar 31, 2014Brakes. Mazda: see document search button for owner letter. On some vehicles, the original warranty date has been extended to 7 years or 90,000 miles whichever comes first for specific power brake repairs. Model 2007-2013 cx-9.
• 10055535Mar 31, 2014Brakes. Mazda: see document search button for owner letter. On some all wheel drive (awd) vehicles, warranty coverage for vacuum power break booster units specific repairs has been extended to 90,000 miles or 7 years from original warranty start date. Model 2010-2014 cx9.
• 10098022Feb 14, 2014Equipment. When replacing the siriusxm satellite radio unit (or a mazda connect tuner and amp unit (tau)) with replacement tuner for any reason, a call must be made to inform siriusxm of the existing radio id and the new/ replacement sat radio id as soon as possible to ensure the customer leaves the dealership with active (working sat radio.
• 10098027Feb 7, 2014Equipment. Some vehicles may experience one or more of the following bluetooth® symptoms: • when the vehicle started, the registered device would not connect with the bluetooth® system. The bluetooth, usb or pandora tab on the audio display would not illuminate (gray out). • the bluetooth, usb or pandora tab on the audio display would illuminate, but the bluetooth® system would not operate.
• 10098024Feb 7, 2014Equipment. The navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source. • tomtom navigation help desk at 866-486-6866 from 7am-11pm (m-f) and 9am-8pm (sat) eastern standard time. Note: one of the first steps for troubleshooting the navigation system is for the customer or dealer to call tomtom. If the tomtom call center cannot solve the customer’s problem, they…
• 10060481Feb 7, 2014Equipment. Summary to be provided on a future date.
• 10097977Jan 31, 2014Equipment. An updated version of the software for the tomtom navigation system has become available. Under this msp42, the navigation system will be reflashed to the updated version using a sd card.
• 10097978Jan 30, 2014Equipment. An updated version of the software for the tomtom navigation system has become available. Under this msp42, the navigation system will be reflashed to the updated version using a sd card.
• 10060479Jan 30, 2014Equipment. Summary to be provided on a future date.
• 10060478Jan 30, 2014Equipment. Summary to be provided on a future date.
• 10097982Jan 24, 2014Exterior lighting. Some customers may complain of condensation/fog inside the front or rear combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light…
• 10098004Jan 21, 2014Transmission and drivetrain. Some vehicles may experience one or more of the following concerns: • engine surging concern when the vehicle is driven up hill with the cruise control on. • shift shock when shifting from n, r or from p to d. • shift shock when down shifting from 5 to 4. Engine surge cause: due to an inadequate control logic of the tcm, the throttle valve repeats on and off before obtaining enough driving force to maintain the set…
• 10098003Jan 21, 2014Brakes. Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of the anti-lock brake system (abs). Do not attempt any repairs.
• 10061523Jan 21, 2014Engine. Summary to be provided on a future date.
• 10098007Jan 14, 2014Equipment. Some vehicles may experience one or more of the following bluetooth symptoms: • when the vehicle started, the registered device would not connect with the bluetooth system and bluetooth tab on the audio display would not illuminate (gray out). • the bluetooth tab on the audio display would illuminate, but the bluetooth system would not operate.
• 10098006Jan 14, 2014Equipment. Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. This may be caused by moisture which has been trapped and condensed between the paint and the rapgard.
• 10060458Jan 14, 2014Equipment. Summary to be provided on a future date.
• 10060456Jan 14, 2014Equipment. Summary to be provided on a future date.
• 10097967Dec 19, 2013Seats. Some vehicles may exhibit a chattering noise and the driver-side seat lift cannot be adjusted because the lock plate guide comes off the guide cam when operating the lift. If the lift lever is then operated with the lock plate guide off, the guide cam can be damaged. The shape of both ends of the guide cam has now been changed to stop the lock plate guide from coming off.
• 10110988Nov 25, 2013Equipment. On some vehicles, the customer may complain about any one of the following concerns: *Screen locks up to a "black screen". *Screen freezes while driving. *Screen gets stuck at TomTom logo (splash screen) during startup. *Screen temporarily gets stuck at TomTom logo (splash screen) for 2 minutes during startup. Afterwards, the navigation will not start until the ignition is cycled. *No Map Found error and SD card…
• 10060541Nov 25, 2013Equipment. Summary to be provided on a future date.
• 10110991Nov 19, 2013Air bags, Electrical system. This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination con-cerns during vehicle service.
• 10054788Nov 19, 2013Air bags. Mazda: information provided regarding the indicator light illumination of the passenger airbag deactivation (pad).
• 10110994Nov 12, 2013Engine, Electrical system. Some vehicles may experience MIL illumination with DTC P219A:00 and/or P219B:00 stored in PCM memory. The DTCs may be caused by abnormal electrical noise within the engine harness of certain vehicles. To elimi-nate this concern, separate the A/F sensor signal lines from the emission harness by installing the short cord service part detailed in this bulletin.
• 10059456Nov 12, 2013Engine. Summary to be provided on a future date.
• 10110996Nov 11, 2013Brakes. Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 10110995Nov 11, 2013Wheels. Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.Use extra care when cleaning wheels.
• 10097802Oct 31, 2013Equipment. Some vehicles may experience mil illumination with dtc p219a:00 and/or p219b:00 stored in pcm memory. The dtcs may be caused by abnormal electrical noise within the engine harness of certain vehicles. To elimi-nate this concern, separate the a/f sensor signal lines from the emission harness by installing the short cord service part detailed in this bulletin.
• 10059455Oct 31, 2013Engine. Summary to be provided on a future date.
• 10097805Oct 28, 2013Equipment. A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “mazda air cooling coil coating” is available…
• 10097722Aug 22, 2013Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
• 10097409Jul 2, 2013Transmission and drivetrain, Equipment. Some vehicles may experience a lack of power and the wrench light comes on with dtcs p0123 / p0222 stored in memory.wrench light: powertrain malfunction / reduced power warning light • dtc: p0123:00 tp sensor no.1 circuit high input. • dtc: p0222:00 tp sensor no. 2 circuit low input. To eliminate this concern, the emissions harness has been improved.
• 10053714Jul 2, 2013Transmission and drivetrain. Mazda: the wrench light comes and a lack of power is experience, in some vehicles, due to dtcs p0123/p0222. Model 2011-2013 cx-9.
• 10097390Jun 14, 2013Equipment. To improve handling of customer concerns with hands-free (bluetooth) vehicle systems, mazda launched a new service procedure and part exchange program effective feb. 08, 2010 on applicable vehicles.
• 10097394Jun 4, 2013Equipment. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer noticed this symptom.
• 10097381May 28, 2013Latches, locks and linkages. Some customers may experience a power liftgate (plg) that closes but does not latch completely when the plg button is pressed.
• 10060491May 28, 2013Body and structure. Summary to be provided on a future date.
• 10097385May 7, 2013Equipment. The navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source.•tomtom navigation help desk at 866-486-6866 from 7am-11pm (m-f) and 9am-8pm (sat) eastern stan-dard time.note:one of the first steps for troubleshooting the navigation system is for the customer to call tomtom. If the tomtom call center cannot solve the customer’s problem, they will provide a…
• 10060489May 7, 2013Equipment. Summary to be provided on a future date.
• 10097387May 3, 2013Visibility (wipers, defrost, mirrors). Some customers may experience a water leak from the sunroof after washing the vehicle with a high-pressure car wash system. High pressure water from the car wash may drip from the drip rail and leak into the cabin.
• 10060487May 3, 2013Visibility (wipers, defrost, mirrors). Summary to be provided on a future date.
• 10097375Apr 17, 2013Equipment. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner’s manual. Services performed outside of mazda’s factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
• 10097377Apr 10, 2013Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
• 10097334Mar 28, 2013Equipment. If replacement of the right side (rh) transfer oil seal (a), and transfer dust seal (b) are necessary, use the fol-lowing repair procedure to install the new oil seals.note:deflector (c) may not be reused.
• 10059484Mar 28, 2013Engine. Summary to be provided on a future date.
• 10097348Mar 11, 2013Transmission and drivetrain. Always be sure to use the correct automatic transmission fluid when replacing atf. Using the wrong atf may cause shift quality complaints or may even damage the transmission.note:•atf m-v (type m5) is not the same fluid as mercon®v or mercon®lv atf.•atf m-v (type m5) has a greater viscosity than mercon®v and mercon®lv atf in low temperatures.
• 10097343Mar 11, 2013Equipment. This service bulletin provides information regarding the proper use of the driver’s floor mat to avoid any poten-tial interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.•floor mat moves forward due to improper installation.•inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used.•floor mat is…
• 10052155Mar 11, 2013Equipment. Mazda: on some vehicles, to avoid potential interference of foot placed on pedals, information is provided regarding proper use, and placement, of driver's floor mat. Various models and model years.

← All problems reported for the 2013 Mazda CX-9