2013 Mazda CX-9 Technical Service Bulletins

319 technical service bulletins (TSBs) are on record for the 2013 Mazda CX-9. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10101463Sep 22, 2015Latches, locks and linkages. Some customers may complain that the doors do not lock / unlock when pressing the request switch. This may be caused by a torn or cracked request switch rubber button (a). The rubber surface of the request switch may become gradually worn out by repeated use. Water may enter the request switch and cause a short-circuit of the electrical system. To eliminate this concern, the thickness of the rubber button has been…
• 10105462Aug 18, 2015Equipment. Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when onnected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A. After the ignition is turned on, it takes a long time to load all the data from the device before starting playback. Depending on the data volume, it can take up to several…
• 10105481Aug 7, 2015Equipment. Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to dag exchange central (mxconnect>parts and accessories>parts>programs>exchange central) for component availability, source of technical support and prior authorization requirement.
• 10105468Aug 7, 2015Equipment. The navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source. • tomtom navigation help desk at 866-486-6866 from 7am-11pm (m-f) and 9am-8pm (sat) eastern standard time. Note: one of the first steps for troubleshooting the navigation system is for the customer or dealer to call tomtom. If the tomtom call center cannot solve the customer’s problem, they…
• 10099430Jul 9, 2015Brakes. Some vehicles may exhibit brake fluid seepage from the brake master cylinder reserve tank cap. The upper surface of the reserve tank may appear dusty or dirty where the brake fluid seepage has occurred. This concern may be caused by a decrease in sealing performance of cap due to aging deterioration. A new cap with improved sealing performance has been established as a service part
• 10099232Jun 24, 2015Equipment. Some vehicles may exhibit either an audio screen that is locking-up (black screen) or an inoperative audio touch screen. In both cases however, the audio unit sound output is normal. This concern may be caused by an internal failure of the audio unit. The production process at the audio supplier has been improved to eliminate these concerns.
• 10099264Jun 17, 2015Equipment. Some vehicles may experience a lack of power and the wrench light comes on with dtcs p0123 / p0222 stored in memory. Wrench light: powertrain malfunction / reduced power warning light • dtc: p0123:00 tp sensor no.1 circuit high input. • dtc: p0222:00 tp sensor no. 2 circuit low input. To eliminate this concern, the emissions harness has been improved.
• 10099405Jun 2, 2015Visibility (wipers, defrost, mirrors). Some customers may experience inoperative front door window auto-closing operation when using the window switches (a). The window moves upward, but automatically returns to the halfway position (as if the jam-safe window function is operating). The glass run channel may be deformed causing increased sliding resistance against the window glass. This may cause the system to mis-judge that something is blocking the…
• 10105433May 26, 2015Fuel system, Other or unknown. Some vehicles may exhibit an unusual noise while driving the vehicle. The noise may be caused by a broken fuel tank (b) insulator (a) that is hanging down and contacting the propeller shaft. The rivets (c) may break when a load occurs. The rivet material has been changed to eliminate this concern.
• 10105441May 19, 2015Visibility (wipers, defrost, mirrors). Some customers may notice the power window(s) are either noisy or completely inoperative while operating the power window switch. This may be due to the power window motor gear having chipped or damaged teeth. To eliminate this concern, the power window motor has been improved by reducing the force applied to the gear when the window is closed.
• 10105447May 15, 2015Equipment. Some vehicles may exhibit the check engine light on with dtc p0456 stored in the pcm memory. • p0456: evap system leak detected (very small leak) the concern is most likely the result of the customer not getting the fuel cap completely closed after fueling the vehicle. This causes a small fuel vapor leak and turns dtc p0456 on.
• 10099785Apr 24, 2015Equipment. Some vehicles may experience mil illumination with dtc p219a:00 and/or p219b:00 stored in pcm memory. The dtcs may be caused by abnormal electrical noise within the engine harness of certain vehicles. To eliminate this concern, separate the a/f sensor signal lines from the emission harness by installing the short cord service part detailed in this bulletin.
• 10099686Mar 26, 2015Equipment, Electrical system. Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when connected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A. After the ignition is turned on, it takes a long time to load all the data from the device efore starting playback. Depending on the data volume, it can take up to several…
• 10099690Mar 16, 2015Electrical system, Equipment. Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when connected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A. After the ignition is turned on, it takes a long time to load all the data from the device before starting playback. Depending on the data volume, it can take up to several…
• 10100708Feb 27, 2015Equipment. Use the following repair procedure to minimize the need to replace the catalyst converter/exhaust pipe when removing oxygen sensors and/or air fuel ratio sensors.
• 10100705Feb 27, 2015Equipment. If replacement of the right side (rh) transfer oil seal (a), and transfer dust seal (b) are necessary, use the following repair procedure to install the new oil seals.
• 10100714Feb 23, 2015Electrical system. Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when connected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A. After the ignition is turned on, it takes a long time to load all the data from the device before starting playback. Depending on the data volume, it can take up to several…
• 10100716Feb 13, 2015Electrical system. Some vehicles may have the blind spot monitoring (bsm) off indicator light flashing and dtc u3000:54 stored in memory. The concern is caused by inadequate bsm control module control logic. The bsm control module software has been updated to eliminate this concern.
• 10099723Dec 18, 2014Equipment. Some vehicles may exhibit an abnormal steering feel and/or noise while driving the vehicle in freezing tempera-tures, however, there is no loss of steering control.this may be due to oil seepage from the power steering oil pump pressure switch (a). The oil seepage is caused by poor sealing of the oil pressure switch o-ring at low temperature. The shape and material of the o-ring has been changed to improve low…
• 10098885Nov 24, 2014Exterior lighting. When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets are present and correctly installed. In most cases you will find that the bulb seal no. 1 (a) or hid bulb seal no. 1 (b) and bulb seal no.
• 10098889Nov 18, 2014Engine. Some vehicles may experience one or more of the following concerns:•engine surging concern when the vehicle is driven up hill with the cruise control on.•shift shock when shifting from n, r or from p to d.•shift shock when down shifting from 5 to 4.engine surge cause: due to an inadequate control logic of the tcm, the throttle valve repeats on and off before obtaining enough driving force to maintain the set speed…
• 10098888Nov 18, 2014Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.854 or later).•navigation system freezes.•message “waiting for valid gps signal” is shown in the menu bar of navigation display for several minutes.•vehicle symbol is off road while driving / wrong position of vehicle on map.•map is rotating when vehicle is parked or while driving.•navigation…
• 10061522Nov 18, 2014Engine. Summary to be provided on a future date.
• 10060502Nov 18, 2014Equipment. Summary to be provided on a future date.
• 10098895Nov 4, 2014Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road. Follow steering wheel alignment procedure.
• 10059471Nov 4, 2014Steering. Summary to be provided on a future date.
• 10098846Oct 31, 2014Electrical system, Equipment. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.854 or later).•navigation system freezes.•message “waiting for valid gps signal” is shown in the menu bar of navigation display for several minutes.•vehicle symbol is off road while driving / wrong position of vehicle on map.•map is rotating when vehicle is parked or while driving.•navigation…
• 10060498Oct 31, 2014Equipment. Summary to be provided on a future date.
• 10098861Oct 23, 2014Equipment. Some vehicles may have the blind spot monitoring (bsm) off indicator light flashing and dtc u3000:54 stored in memory.the concern is caused by inadequate bsm control module control logic. The bsm control module software has been updated to eliminate this concern.
• 10060546Oct 23, 2014Electrical system. Summary to be provided on a future date.
• 10098867Oct 3, 2014Equipment. Some customers may experience difficulty moving the selector lever out of “p” range after the vehicle has been parked overnight in extremely cold temperatures (I.e. Below freezing). The selector lever movement may return to normal after running the climate control system at maximum hot for short period of time. This concern may be caused accidentally by the customer spilling a drink around the selector lever.
• 10059734Oct 3, 2014Transmission and drivetrain. Summary to be provided on a future date.
• 10098545Sep 9, 2014Equipment. Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. To improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as of february 2010.
• 10098546Sep 8, 2014Equipment. Some vehicles may have the blind spot monitoring (bsm) off indicator light flashing and dtc u3000:54 stored in memory.the concern is caused by inadequate bsm control module control logic. The bsm control module software has been updated to eliminate this concern.
• 10060547Sep 8, 2014Equipment. Summary to be provided on a future date.
• 10098367Aug 15, 2014Equipment. In accordance with federal regulations, follow the procedure listed below when replacing a speedometer.note:•mazda vehicles are manufactured with tamper-proof speedometers.•when a speedometer is replaced, the new speedometer will read zero (0) miles.•this procedure is extremely important to accurately represent actual vehicle mileage.•prior to speedometer removal, complete the information required on the…
• 10098304Jun 10, 2014Fuel system, Engine. Some vehicles may exhibit the check engine light on with dtc p0456 stored in the pcm memory.• p0456: evap system leak detected (very small leak) the concern is most likely the result of the customer not getting the fuel cap completely closed after fueling the vehicle. This causes a small fuel vapor leak and turns dtc p0456 on.
• 10098282Jun 10, 2014Equipment. This service bulletin provides information regarding the proper use of the driver’s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage. • floor mat moves forward due to improper installation. • inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. • floor mat is…
• 10098245Jun 10, 2014Equipment. Mazda north american operations received many requests from our dealers asking us to approve additional on-car brake lathes as an option for mnao authorized equipment. Due to your feedback and after evaluating a few on-car brake lathes, we are pleased to announce that we have added the pro cut on-car brake lathe to mnao authorized equipment program. The accu-turn is still an approved brake lathe but it is no longer…
• 10061506Jun 10, 2014Engine. Summary to be provided on a future date.
• 10098121May 20, 2014Equipment. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.when you encounter a customer with this concern, first verify the condition when the customer noticed this symptom.
• 10098103May 20, 2014Brakes. Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 10098164Apr 29, 2014Equipment. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.852 or later).• vehicle icon jumps around or vibrates. Caution: do not use the factory reset for retail vehicles. Otherwise, personal settings (such as display and sound adjustments) will be lost, including favorites information.
• 10060503Apr 29, 2014Equipment. Summary to be provided on a future date.
• 10098205Apr 8, 2014Equipment. In support of the 2007-14 cx-9, mazda will ship to all dealers one (1) new special service tool (sst). The sst will be shipped automatically by mazda’s tool vendor snap-on tools during the month of april 2014, and com-pleting in may 2014.the initial shipment in april will be made to a limited number of dealers with a higher than average rate of repairs, with all remaining dealers receiving the sst in may 2014.the…
• 10061491Apr 8, 2014Equipment. Summary to be provided on a future date.
• 10098208Apr 7, 2014Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.852 or later).• vehicle icon jumps around or vibrates. Caution: do not use the factory reset for retail vehicles. Otherwise, personal settings (such as display and sound adjustments) will be lost, including favorites information.
• 10060501Apr 7, 2014Equipment. Summary to be provided on a future date.
• 10117767Apr 4, 2014Brakes. Mazda Motor Corporation is extending the warranty coverage for specific repairs for vacuum power brake booster units on 2007-2013 CX-9 vehicles produced from October 24, 2006 through April 26, 2013. The warranty for this repair will be extended to 7 years (84 months) from the original warranty start date or 90,000 miles, whichever comes first. If a vehicle has already exceeded 90,000 miles or 7 years, this coverage…
• 10117766Apr 4, 2014Engine cooling, Transmission and drivetrain. Mazda Motor Corporation is extending the warranty coverage for power transfer unit (PTU) replacement on certain 2010-2014 CX-9 vehicles with AWD and produced from July 28, 2009 through December 2, 2013. The warranty for this repair will be extended to 7 years (84 months) from the original warranty start date or 90,000 miles, whichever comes first. On some vehicles, when driving under high load or at high speeds…

← All problems reported for the 2013 Mazda CX-9