2016 Mazda CX-9 Technical Service Bulletins

613 technical service bulletins (TSBs) are on record for the 2016 Mazda CX-9. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10185793Jan 19, 2017Electronic stability control, Suspension, Back-over prevention (rear camera). In support of the 2016-17 Mazda CX-9, Mazda will make available a Special service tool (SST) to address front suspension noise for specific highly humid and wet climate conditions of the lower Gulf States and Hawaii. The SST will be needed to complete repairs detailed in TSB 02-003/17, and is available through Mazda's tool vendor, Snap on Tools
• 10185792Jan 19, 2017Equipment, Body and structure. Special Service Tool Shipment - January 2017. In support of the 2014 - 17 Mazda6 and 2016-17 Mazda CX-9, Mazda will ship to all dealers a new Special Service Tool (SST) * The SST will be shipped by Mazda's toool vendor Bosch in the month of January, 2017 * The following SST is the latest addition to the Mazda required tool (MRT).
• 10185816Jan 18, 2017Equipment. DTC P064A Stored due to mislogic detection
• 10185808Jan 13, 2017Transmission and drivetrain, Back-over prevention (rear camera). Excessive operating noise when sliding front power seat(s)
• 10185800Jan 13, 2017Back-over prevention (rear camera), Suspension. Creaking/Squeaking noise from right rear suspension. Some vehicles may experience a creaking/Squeaking/spqeaking noise from the right rear suspension. The noise occurs while coming to a (slow speed) stop or when starting from a stop. The noise can also be duplicated by gently bouncing the right rear suspension.
• 10185799Jan 13, 2017Back-over prevention (rear camera). Knocking/Squeaking noise from front shock absorber, creaking noise fkrom front lower arm bushing
• 10186264Jan 5, 2017Engine cooling. Maintenance Monitor engine oil data reset - Engine oiol change reset procedure has changed for the 2016 CX-9. It is important to use this new procedure at every oil change to avoid a unnecessary customer return.
• 10186261Dec 22, 2016Lane departure, Electrical system, Equipment. Multi-Model - Blind Spot Monitoring (BSM) System Change (update)
• 10186263Dec 19, 2016Electrical system, Equipment. MAZDA Mobile start (MMS) cannot communicate with vehicle
• 10186248Dec 14, 2016Transmission and drivetrain, Electrical system. Shift shock while accelerating from A stop. Some customers may complain about a slight shift shock while accelerating from a stop and no A/T related DTC's are stored. The shift shock actually occurs intermittently at lock-up transition with the A/C on. Improperly learned values in the TCM for the lock-up slip control may cause excessive pressure for the lock-up clutch. To avoid improper learning, the control logic…
• 10186256Dec 2, 2016Electrical system, Equipment. Fctry MESSAGE DISPLAYED AFTER INSTRUMENT CLUSTER REPLACEMENT. After the installatioin of a new instrument cluster, the message "F ctry" IS DISPLAYED INSTEAD OF THE ODOMETER. Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required.
• 10186255Dec 1, 2016Equipment, Seats. Second-row seat walk-in lever does not work. On some vehicles, The second-row seat back does not fold (B) or slide © forward when the walk-in lever (A) is pulled up to access to the 3rd row seats. This concern may be caused by a disconnected walk-in lever cable. The design of the walk-in lever has been changed to reduce to force applied to the cable. Customer havingt this concern should have their vehicle repaired…
• 10185838Nov 3, 2016Seats. Third row seat head restraint is not upright
• 10185837Nov 3, 2016Air bags. TAKATA recalls for Air bag
• 10185835Nov 3, 2016Transmission and drivetrain. Multi-Model - Clutch Slippage or Smell after Clutch Disc Replacement
• 10185834Nov 3, 2016Equipment. Mulri-Model (Equipped with Mazda connect) - DTC U0323/U0423/U3000 Cannot be deleted (Update)
• 10186925Oct 7, 2016Body and structure. Exterior side garnish damage due to improper vehicle lift - Adjust the height of the vehicle lift extension pad to prevent lieft arm contact with the exterior side garnish. If not adjusted properly, the exterior side garnish and/or a fender may be damaged
• 10186923Oct 7, 2016Seats. 2ND Row seat walk-in and recline lever usage
• 10185830Oct 6, 2016Body and structure, Equipment. Center coinsole lid rattles when driving on rough roads.
• 10085284Aug 30, 2016Seats. Some customers may complain about one or both third row seat head restraint(s) cannot be moved to the upright position. This may be caused by improper fold position of the head restraint(s) when the seat back is folded down.
• 10186320Aug 22, 2016Visibility (wipers, defrost, mirrors). Windshield washer fluid change - Factory filled windshield washer fluid has been changed to an ethanol type (yellow color) instead of athe conventional methanol type (blue color). This change is for European compliance Mazda has decided to make the change for all markets.
• 10085279Aug 16, 2016Electrical system. 2016the 2016 cx-9 have the latest mazda connect software (version 58). Do not attempt to update with the software version available on ms3 (version 55). If you update to an earlier version of software, the cmu will need to be sent in and reprogrammed. Contact technical hotline if this happens for shipping information.
• 10084957Aug 16, 2016Equipment. Bsm system vehicle detection has changed. Although the overall function is the same as previous vehicles, vehicle detection is different. For detailed bsm system information, refer to service highlights.
• 10092523Aug 12, 2016Body and structure. Some vehicles may exhibit a squeaking noise from the left and/or right side front console panels when driving on rough roads. The noise can also be reproduced by pushing the side panel at the location shown below. The noise may be caused by the chrome decoration panel (a) interfering with the side panel (b). To eliminate the noise, a noise prevention tape has been added to the front console.
• 10092487Aug 11, 2016Equipment. Raising a vehicle with a jack can be dangerous if not done properly. The vehicle can slip off the jack and seri-ously injure someone. In this service information, some important warnings and cautions have been taken from the owner’s manual. For mazda customers who have questions about safely lifting their vehicle to change a flat tire or to install snow chains, please provide a copy of the attached handout for them.
• 10084949Aug 10, 2016Equipment. When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other vehicle becomes “linked” to the vin of that vehicle.
• 10091926Jul 29, 2016Brakes. Some customers may experience an unexpected smart brake support (sbs) system operation when a vehicle ahead slows down, stops at a traffic light or when the customer passes a slower vehicle while changing lanes.this may be caused by an improper sbs system control logic. The sbs system control logic (within the radar unit) has been modified to eliminate this concern.
• 10091922Jul 29, 2016Body and structure, Equipment. Some vehicles equipped with “beige” interior, may have “black” rear door trim grip cover(s) (a) installed in their vehicle by mistake. The correct color of the grip covers is “beige” to match the color of the vehicle interior. This concern was caused by erroneous assembly instructions at the factory, which has since been corrected.
• 10091562Jul 29, 2016Body and structure. Some vehicles equipped with “beige” interior, may have “black” rear door trim grip cover(s) (a) installed in their vehicle by mistake. The correct color of the grip covers is “beige” to match the color of the vehicle interior. This concern was caused by erroneous assembly instructions at the factory, which has since been corrected.
• 10091542Jul 29, 2016Brakes. Some customers may experience an unexpected smart brake support (sbs) system operation when a vehicle ahead slows down, stops at a traffic light or when the customer passes a slower vehicle while changing lanes.this may be caused by an improper sbs system control logic. The sbs system control logic (within the radar unit) has been modified to eliminate this concern.
• 10091610Jul 22, 2016Body and structure. When removing parts from a vehicle, take caution of this symbol "r". Failing to replace the non-reusable part may cause a system failure.
• 10091604Jul 22, 2016Equipment. Some customers may complain about a dim ad-disp during the day, while at night the ad-disp works properly. Using the dimmer adjustment does not resolve the concern. This may be caused by the customer using polarized sun glasses during the day.
• 10091581Jul 22, 2016Latches, locks and linkages. Some customers may complain about a rear sun shade that does not retract. This may be caused by a sun shade that is in the lock position (lock pin is pushed in).
• 10090763Jul 22, 2016Body and structure. When removing parts from a vehicle, take caution of this symbol "r". Failing to replace the non-reusable part may cause a system failure.
• 10090761Jul 22, 2016Equipment. Some customers may complain about a dim ad-disp during the day, while at night the ad-disp works properly. Using the dimmer adjustment does not resolve the concern. This may be caused by the customer using polarized sun glasses during the day.
• 10090664Jul 22, 2016Latches, locks and linkages. Some customers may complain about a rear sun shade that does not retract. This may be caused by a sun shade that is in the lock position (lock pin is pushed in).
• 10085402Jul 21, 2016Engine, Body and structure, Equipment. 2016 cx-9 tech tips: - rear sunshade will not retract - maintenance monitor engine oil data reset - enhanced pdi step 1 - do not update the mazda connect software - special attention items to review during pdi - driveability concerns due to low fuel level - power liftgate (plg) operation - power liftgate inoperative with dtc u3003:16 - power liftgate contacts garage ceiling
• 10085401Jul 11, 2016Electrical system. Customers may experience the wrench light on in the instrument cluster when the vehicle is not due for service, and the wrench light cannot be reset using normal methods. If this happens, check the mazda connect version. This concern may happen if the vehicle was downgraded to version 55.contact hotline for further instructions ​if the vehicle is found to have version 55 of mazda connect.
• 10091811Jul 8, 2016Seats. Some vehicles may exhibit the driver and/or passenger side seat cushion trim coming out of the side cover, causing a poor appearance concern. This is due to the seat trim edge being cut too short. To eliminate this concern, the configuration of the seat trim will be improved.
• 10085441Jul 8, 2016Seats. Some vehicles may exhibit the driver and/or passenger side seat cushion trim coming out of the side cover, causing a poor appearance concern. This is due to the seat trim edge being cut too short. To eliminate this concern, the configuration of the seat trim will be improved.
• 10085392Jul 8, 2016Electrical system. Version 101.02 of the ids software has been updated to allow the tpms initialization procedure to be performed on 2016 cx-9 with m-mds.with the previous ids version, an error message (“the operation has been unsuccessful“) appeared when performing tpms initialization. This was caused by improper ids software.
• 10085383Jul 8, 2016Electrical system. Ids update 101.00 and 101.02 is now available on ms3 under the "ids/infotainment" tab.
• 10091784Jun 28, 2016Engine, Electrical system, Fuel system. 2016 cx-9 tech tips: - maintenance monitor engine oil data reset - enhanced pdi step 1 - do not update the mazda connect software - special attention items to review during pdi - driveability concerns due to low fuel level - power liftgate (plg) operation - power liftgate inoperative with dtc u3003:16 - power liftgate contacts garage ceiling
• 10092724Jun 24, 2016Engine. If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely.metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold.
• 10092719Jun 24, 2016Brakes. In certain conditions, smart city brake support (scbs) may operate unintentionally. The owner's manual provides 7 examples: objects on the road at the entrance to a curve.vehicles passing in the opposite lane while making a curve.metal objects, bumps, or protruding objects on the road.when passing through a toll gate.when passing under a vinyl curtain or flag.plastic objects such as pylons.two-wheeled vehicles…
• 10085289Jun 24, 2016Engine. If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake manifold internally before installing a replacement engine assembly. If the intake manifold is not cleaned properly, the replacement engine may fail prematurely.metallic debris from the old engine (with catastrophic internal mechanical failure) may rest inside the intake manifold.
• 10085288Jun 24, 2016Brakes. In certain conditions, smart city brake support (scbs) may operate unintentionally. The owner's manual provides 7 examples: objects on the road at the entrance to a curve.vehicles passing in the opposite lane while making a curve.metal objects, bumps, or protruding objects on the road.when passing through a toll gate.when passing under a vinyl curtain or flag.plastic objects such as pylons.two-wheeled vehicles…
• 10092921Jun 22, 2016Seats. At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.this service bulletin is only for sublet repair. A qualified upholstery repair specialist is required for this repair procedure. Please…
• 10092065Jun 22, 2016Seats. At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.this service bulletin is only for sublet repair. A qualified upholstery repair specialist is required for this repair procedure. Please…
• 10091765Jun 21, 2016Engine. Engine oil change reset procedure has changed for the 2016 cx-9. It is important to use this new procedure at every oil change to avoid a unnecessary customer return.

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