2016 Mazda CX-9 Technical Service Bulletins

613 technical service bulletins (TSBs) are on record for the 2016 Mazda CX-9. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10091626Jun 6, 2016Seats. If you encounter a 2016 cx-9 signature trim level vehicle (with nappa leather interior) where the front seat trim is loose / poor appearance, refer to the attached repair procedure to fix the vehicle. This concern may occur on either the driver and/or passenger side seat.temporary countermeasure: adhesive was applied to back of leather trim as of may 19, 2016 mass-production.final countermeasure: a seat cushion…
• 10091625Jun 6, 2016Electrical system. Some vehicles may have dtc c1001:92 stored in memory. Dtc c1001:92 sets as a past record for low visibility of the forward sensing camera (fsc). It does not mean there is an actual fsc defect. In some cases the customer may have a concern with the lane departure warning system (ldws) and/or high beam control system (hbc). In other cases this dtc might be found without a related customer concern.
• 10091623Jun 1, 2016Fuel system. Some vehicles may exhibit a lack of power and/or misfires during pdi. This may be due to a low fuel level in the fuel tank. Verify there is at least a ¼ tank of fuel in the tank. If not, fill to ¼ tank, start the engine and drive the vehicle for a minimum of 1 mile to purge any air remaining in the fuel system, then re-test. Note: fill the fuel tank with adequate fuel (¼ tank or more) prior to driving the vehicle…
• 10093419May 27, 2016Fuel system, Body and structure. 2016 cx-9 tech tips:- enhanced pdi step 1 - do not update the mazda connect software - special attention items to review during pdi - driveability concerns due to low fuel level - power liftgate (plg) operation
• 10093418May 27, 2016Equipment, Electrical system. Some customers may report that when using their iphone with bluetooth audio that they cannot select a new song or a different song will play.if the customer selects a different song, most of the time it will continue playing the current song.if the customer should select the current song again, it may start playing a different song.
• 10093416May 27, 2016Fuel system. Some vehicles may exhibit a lack of power and/or misfires during pdi. This may be due to a low fuel level in the fuel tank. Verify there is at least a ¼ tank of fuel in the tank. If not, fill to ¼ tank, start the engine and drive the vehicle for a minimum of 1 mile to purge any air remaining in the fuel system, then re-test.
• 10093412May 27, 2016Equipment. To improve the customer experience with the new 2016 cx-9, an enhanced pdi step 1 has been created with an additional 0.4 hrs labor hours. The form and warranty information can be found on ms3 under other applications -> forms -> pdi step 1-3 forms ->cx-9 step 1 enhanced.
• 10092371May 27, 2016Body and structure. The power liftgate (plg) fully open position can be adjusted to accommodate a garage with a low ceiling.
• 10092344May 27, 2016Electrical system, Body and structure. Some customers may complain about an inoperative power liftgate (plg). Dtc u3003:16 (power liftgate (plg) control module power supply voltage low input) is stored in memory. This may be caused by low battery voltage.
• 10092322May 27, 2016Engine. Workshop manual evap system leak inspection using the m-mds has been discontinued for some models. Instead, the workshop manual evap system leak inspection using evap leak tester will be used to troubleshoot evap system leaks.
• 10093405May 20, 2016Electrical system. The 2016 cx-9 has the latest mazda connect software (version 58). Do not attempt to update with the software version available on ms3 (version 55).
• 10093398May 20, 2016Body and structure, Electrical system. With the upcoming launch of the new cx-9, mazda technical services division is confident we can work together to deliver a premium vehicle to our customers. When performing a pdi, we ask that you closely inspect the following items to ensure they are correct.
• 10093285May 20, 2016Equipment. In support of the newly launched 2016 cx-9, mazda will ship to all dealers, a crimping tool designed specifically for use on aluminum wiring.•the sst will be shipped by mazda’s tool vendor bosch at the end of may, 2016.•the following sst is the latest addition to the mazda required tool (mrt) list:
• 10093288May 10, 2016Equipment. Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. To improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as of february 2010.customers experiencing related concerns should have their vehicle and/or device inspected according to the following procedure.
• 10093392May 5, 2016Latches, locks and linkages. The power liftgate may not open/close electrically if the vehicle is parked on an incline, or there is strong wind, or the liftgate is laden with snow.
• 10092237May 4, 2016Engine. The 2016 cx-9 with the skyactiv®-g 2.5t engine requires a unique oil filter (py8w-14-302) which is not interchangeable with other skyactiv® oil filters. The unique oil filter can be identified with two white bands as shown below.
• 10092421Apr 28, 2016Electrical system. When reprogramming a control module, always use the gr-8 battery management system power supply mode. If not used, the control module reprogramming may fail due to a weak vehicle battery.the gr-8 battery management system power supply mode prevents the vehicle battery from being discharged. This allows the ids to reprogram a control module without interference from a weak or undercharged vehicle battery.
• 10092413Apr 28, 2016Exterior lighting. Some customers may complain about improper operation of the auto-dimming mirror. This may be caused by an obstruction of the front and/or rear light sensor(s) (e.g. Hanging a parking permit from the mirror). Use a soft cloth with mild detergent to clean the mirror. Harsh detergent may damage the front and/or rear light sensor(s).
• 10086463Apr 13, 2016Electrical system. Over the past two weeks, an increasing number of iphone se early adopters have reported audio issues with bluetooth phone calls when the smartphone is paired with a vehicle or wireless headset. The issue extends to gps voice navigation for some, but streaming music over bluetooth appears to be unaffected. Specifically, dozens of users in the apple support communities and macrumors discussion forums claim to be…
• 10213456Mar 31, 2016Body and structure. Mazda Technical Service Bulletins March 2016 Some vehicles may exhibit the inner cloth (A) falling down at the rear end causing a poor appearance and obstructing the view of the back window.
• 10185967Mar 30, 2016Electrical system, Equipment. When installing a navigation SD card, confirm that the card is unlocked. Also, Mazda Does Not Recommend swapping navigation system SD cards from one vehicle to another for testing. If swapped, the SD card that is installed into the other vehicle becomes “linked” to the VIN of that vehicle.
• 10185966Mar 30, 2016Other or unknown, Equipment. This article provides HVAC heater/defroster operating tips using Mode selector dial. This includes the use of intermediate positions.
• 10091406Mar 30, 2016Equipment. When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other vehicle becomes “linked” to the vin of that vehicle.
• 10091393Mar 30, 2016Visibility (wipers, defrost, mirrors). This article provides hvac heater/defroster operating tips using mode selector dial. This includes the use of intermediate positions.
• 10091265Mar 30, 2016Equipment. When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other vehicle becomes “linked” to the vin of that vehicle.
• 10091263Mar 30, 2016Visibility (wipers, defrost, mirrors). This article provides hvac heater/defroster operating tips using mode selector dial. This includes the use of intermediate positions.
• 10185969Mar 24, 2016Equipment. Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. This may be caused by a loose spare tire jack.
• 10185968Mar 24, 2016Equipment, Electrical system. Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.
• 10091433Mar 24, 2016Equipment. Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device
• 10091361Mar 24, 2016Equipment. Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. This may be caused by a loose spare tire jack.
• 10091266Mar 24, 2016Equipment. Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device.
• 10101088Mar 21, 2016Suspension. Beginning with the cx-5 and mazda6 models, grip type front and rear stabilizer bushings have been incorpo-rated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
• 10090861Mar 21, 2016Suspension. Beginning with the cx-5 and mazda6 models, grip type front and rear stabilizer bushings have been incorpo-rated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
• 10185905Mar 7, 2016Seats. At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.
• 10185904Mar 7, 2016Steering. Some customers may complain that the steering wheel is off center more than 3" even when driving straight on a flat road.
• 10101067Mar 7, 2016Seats. At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.
• 10101062Mar 7, 2016Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
• 10090816Mar 7, 2016Seats. At pdi or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.
• 10090812Mar 7, 2016Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
• 10213465Feb 26, 2016Equipment. Maintenance.
• 10213430Feb 26, 2016Electrical system. Excessive condensation or water within the headlamp assembly caustion
• 10213326Feb 26, 2016Equipment. Mazda guidelines for factory scheduled maintenance
• 10105891Feb 26, 2016Brakes. Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 10213428Feb 17, 2016Body and structure. Stains found on kpaint during PDI
• 10213427Feb 17, 2016Electrical system. HandsFree bluetooth module and/or text messaging troubleshooting procedure
• 10076678Feb 17, 2016Body and structure. Stains found on paint during pdi some vehicles may experience stains appearing on the hood, roof and/or trunk of vehicle. This concern is most likely to be found in cold weather areas just after the rapgard is removed at pdi. This may be caused by moisture which has been trapped and condensed betwen paint and the rapgard. These types of stains can be removed with heat gun or an infrared drier.
• 10076677Feb 17, 2016Equipment. Hands-free bluetooth module and/or text messaging troubleshooting procedure. Some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. To improve thehandling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special service and parts exchange program as of february 2010. Customers experiencing related concerns should have their vehicle and/or device…
• 10213333Feb 15, 2016Equipment, Electrical system. Battery test procedure requirements using the GR81291
• 10213417Feb 5, 2016Exterior lighting, Air bags. Passenger fAirbag deactivation (PAD) indicator light illumination
• 10213329Feb 5, 2016Electrical system, Engine cooling. Engine Start /Stop Procedure with room fuse removed

← All problems reported for the 2016 Mazda CX-9