2016 Mazda CX-9 Technical Service Bulletins

613 technical service bulletins (TSBs) are on record for the 2016 Mazda CX-9. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10230890Jan 19, 2023Engine cooling. Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole or at the outside of the exhaust manifold. Cracks may be caused by: - Deformation of the exhaust manifold during usage causing unexpected force to certain areas of the cylinder head. - Residual stress generated during production in the cylinder head material may be…
• 10230875Jan 11, 2023Brakes. Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 10230888Jan 4, 2023Engine cooling. Some customers may complain about a poor acceleration and rough idling or the CHECK ENGINE light ON with DTC P030X:00 (only turbo engines are applicable; non-turbo engines are NOT applicable). - In most cases, P030X is stored, but sometimes not. - Sometimes the CHECK ENGINE light does not recognize this engine concern.
• 10228657Dec 20, 2022Brakes. Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 10228651Dec 7, 2022Equipment. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
• 10228660Dec 2, 2022Brakes. Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application. When the vehicle moves or the brakes are applied the next…
• 10228648Dec 1, 2022Engine cooling. Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.
• 10226834Nov 22, 2022Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later). The system performance has been improved as follows: Ver. 74.00.324 fixes these software errors (bugs): * If the shift lever is operated quickly while displaying the CarPlayTM screen, the rear view screen may not return to the CarPlayTM screen.
• 10226814Nov 18, 2022Suspension. Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
• 10226924Nov 14, 2022Electrical system. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the…
• 10226923Nov 14, 2022Visibility (wipers, defrost, mirrors), Electrical system. Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient temperature sensor has been modified.
• 10225777Oct 20, 2022Equipment. Some customers may complain about poor A/C performance due to low refrigerant. This may be caused by one of two things. Cause 1: [For 2016-2022 CX-9 with VINS lower than JM3TC******617612 (produced before April 7, 2022)] The condenser is corroded causing leakage of the A/C refrigerant. To eliminate this concern, the anti-corrosion performance of the condenser tube has been improved.
• 10225767Oct 17, 2022Transmission and drivetrain. The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.
• 10225724Oct 17, 2022Body and structure. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
• 10225761Oct 12, 2022Electrical system. Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] * B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles built on or before March 2, 2019] * No DTC - Warning Message only [Gen 7…
• 10222564Sep 26, 2022Transmission and drivetrain. Some customers may experience a squeaking noise may be heard from the exhaust manifold when the idle speed drops from fast idle to normal idle speed during cold start. This is caused by a variable valve being stuck in the closed position. When returning from fast idle to normal, the stuck valve suddenly opens due to thermal change around it which causes abnormal noise. To eliminate this concern, the internal design…
• 10218724Aug 22, 2022Equipment. Some customers may complain about poor A/C performance due to low refrigerant. This may be caused by the low-temperature side outlet pipe leading to the evaporator of the air conditioner condenser deteriorating because the structure around the outlet pipe on the low-temperature side of the air conditioner condenser allows mud and salt water to adhere easily. There is no mass production change, but an improved…
• 10218720Aug 9, 2022Electrical system. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
• 10218719Aug 1, 2022Latches, locks and linkages. Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the liftgate does not unlatch correctly, follow the repair information below
• 10217209Jul 18, 2022Electrical system. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
• 10215280Jun 27, 2022Engine cooling. Some vehicles may have coolant leaks at the cylinder head around the exhaust manifold (as shown below). There may be cracks at the stud bolt hole or at the outside of the exhaust manifold. Cracks may be caused by: - Deformation of the exhaust manifold during usage causing unexpected force to certain areas of the cylinder head. - Residual stress generated during production in the cylinder head material may be…
• 10215274Jun 22, 2022Electrical system. This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
• 10215244Jun 10, 2022Electrical system, Equipment, Other or unknown. Some customers may complain about scratches on the instrument cluster lens.
• 10215238Jun 7, 2022Transmission and drivetrain. Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
• 10213201May 25, 2022Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later).
• 10213185May 24, 2022Suspension. Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
• 10213121May 23, 2022Equipment, Electrical system, Other or unknown. Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.
• 10213128May 4, 2022Equipment, Electrical system. Some customers may experience a continuous infotainment reboot in or near Seattle Washington and troubleshooting is not possible due to continuous reboot.
• 10210887Apr 27, 2022Equipment, Electrical system. Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)
• 10210867Apr 6, 2022Engine cooling. The WSM shows 3 possible crankshaft sprocket and timing chain combinations (Type A, B and C), but some vehicles have been produced with a combination of Type A timing chain with 2 yellow-colored links with a Type B crankshaft sprocket.
• 10210902Apr 5, 2022Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
• 10210847Apr 4, 2022Equipment. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
• 10210842Apr 4, 2022Electrical system. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
• 10209761Mar 29, 2022Equipment. Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
• 10209782Mar 24, 2022Equipment, Brakes. Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: 2016-2022 CX-9 2018-2022 CX-5 (Click noise): 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speeds. Cause: Due to deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors…
• 10209778Mar 17, 2022Equipment, Electrical system. The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
• 10209746Mar 17, 2022Electrical system. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
• 10209752Mar 9, 2022Wheels, Equipment, Transmission and drivetrain. There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.
• 10209784Mar 3, 2022Equipment, Electrical system. Some vehicles may exhibit an unusual noise in the front A/C unit when the recirculate switch is operated. This is caused by a damaged gear in the air intake actuator. Dust and sand adhered to the grease at the air intake link may disturb the movement of the air intake actuator, resulting in the damaged gear. To eliminate this concern, grease application to the air intake link mechanism to the link pin has been…
• 10209774Mar 1, 2022Fuel system. Some vehicles may exhibit a fuel odor at the left / rear area of the vehicle while the engine is idling that usually occurs when the fuel tank is warmed up in hot weather and/or after long distance driving. Depending on wind direction and/or parking environment, the odor may be more noticeable. The odor may be caused by evaporative gas from the gas outlet vent.
• 10208564Feb 28, 2022Transmission and drivetrain, Suspension. There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.
• 10208556Feb 23, 2022Brakes, Engine cooling, Steering, Transmission and drivetrain. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
• 10208568Feb 18, 2022Transmission and drivetrain. The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and locking compound that prevents it from being reused. Refer to GEPC for the correct part number of the Differential Breather. The instructions on MGSS will be updated soon to include…
• 10208558Feb 14, 2022Electrical system. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
• 10208567Feb 10, 2022Body and structure. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
• 10208563Feb 9, 2022Electrical system, Equipment. Some customers may experience a continuous infotainment reboot in or near Seattle Washington. Mazda is aware of the issue and is working on a resolution. This Service Alert will be updated with the newest repair information as it becomes available.
• 10208554Feb 4, 2022Other or unknown, Body and structure. Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a clean towel damped in leather/vinyl cleaner or mild soap to clean the steering wheel. NOTE: Upholstery maintenance and care information can also be found in the Owner's Manual.
• 10206938Jan 11, 2022Electrical system, Back-over prevention (rear camera), Equipment. Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 Other Symptoms…
• 10205994Dec 21, 2021Electrical system. Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
• 10206004Dec 17, 2021Body and structure. Rusty Panel at Bottom (Inner Side) of Doors: Some customers may complain about rust at the bottom (inner side) of the doors where the seaming welt is located. It is caused by mud/sand adhering to the side sill, which scratches the paint surface when the door is opened/closed. The mud/sand is most likely brought in by the driver and/or passenger when stepping in and out of the vehicle.

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