2016 Mazda CX-9 Technical Service Bulletins

613 technical service bulletins (TSBs) are on record for the 2016 Mazda CX-9. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10186699Jan 26, 2021Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
• 10186696Jan 26, 2021Engine cooling, Electrical system, Equipment. Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem. P2507:00: PCM battery voltage low input
• 10186707Jan 21, 2021Equipment, Engine cooling. MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports…
• 10186703Jan 21, 2021Electrical system, Vehicle speed control, Equipment. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
• 10186698Jan 21, 2021Wheels. Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.
• 10186693Jan 21, 2021Steering, Transmission and drivetrain, Wheels, Engine cooling. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
• 10185181Dec 14, 2020Equipment. In order to ensure key code security, MNAO has restricted key code access for the new auxiliary key. This Service Alert provides information on how to obtain the 10-digit key code needed for cutting a new auxiliary key blank if all auxiliary keys are lost.
• 10185051Dec 10, 2020Body and structure, Equipment. Some vehicles may exhibit a rattle, clunk or pop noise from the front of the vehicle while driving. The noise may be caused by loose cowl panel bolts.
• 10185049Dec 3, 2020Steering, Equipment. Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
• 10183607Nov 18, 2020Equipment, Electrical system. Some customers may complain about the following MAZDA CONNECT™ Temperature Warning message:  Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT™ screen temperature is above 176 degrees Fahrenheit (80 degrees Celsius).
• 10183601Nov 17, 2020Equipment, Electrical system. Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and parts exchange program as of February 2010.
• 10183634Nov 13, 2020Equipment, Engine cooling. MULTI-MODEL - MAZDA MOBILE START CUSTOMER SATISFACTION PROGRAM. As shared previously, due to planned industry-wide changes in mobile network infrastructure and wireless technology, the Mazda Mobile Start (MMS) accessory was no longer offered beginning with 20MYvehicles. These technology changes are scheduled to occur in late 2021 as our service provider transitions away from a 3G network which currently supports…
• 10183604Nov 10, 2020Engine cooling. Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Engine Oil Consumption Inspection Guideline 1. Record the vehicle mileage. 2. Engine at normal operating temperature, top off engine oil level to the full mark on the dipstick. 3. Ask the customer to return to the dealer after…
• 10183590Nov 9, 2020Brakes, Equipment. Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake…
• 10182123Oct 28, 2020Equipment, Engine cooling. Currently, the instructions on MGSS recommend the use of Loctite 962T or equivalent when installing a SKYACTIV cylinder head, but it is no longer available. The following 3 adhesives are alternatives available as an equivalent to Loctite 962T: Loctite 272, Loctite 518 Threebond TB-1386H
• 10182122Oct 15, 2020Equipment, Electrical system. APPLE CARPLAY / ANDROID AUTO FREQUENTLY ASKED QUESTIONS (FAQ): NOTE: The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS - Infotainment - MAZDA CONNECT Updates - Apple Carplay / Android Auto MDARS Activation Instructions
• 10182121Oct 12, 2020Equipment. ACCESSORY INSTRUCTIONS LOCATION: Accessory instructions can be found in the Accessory eCatalog. https://ecatalog.mazdausa.com
• 10182094Oct 12, 2020Brakes. Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake…
• 10180667Sep 15, 2020Equipment, Electrical system. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later).
• 10180666Sep 3, 2020Body and structure, Equipment. Some vehicles may exhibit poor fitting rear door weatherstrips at the lower/front location. The weatherstrips may be deformed by frequent contact with passengers entering and exiting the vehicle, causing the weatherstrip joint to become enlarged. The enlarged weatherstrip joint does not grip the door panel tight enough when it is refitted.
• 10180546Sep 2, 2020Body and structure. Mazda Accessories has re-released the Front and Rear Bumper Trim kits for the CX-9 (see the table below for application and required components). NOTE: The Front and Rear Bumper Trim Kits are only to be installed on Sport and Touring Models from 2020MY and forward. The Rear Bumper Trim contained within the kit is not compatible with the Handsfree Liftgate Sensor that comes standard on the Carbon Edition (new for…
• 10179315Aug 18, 2020Electrical system. When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the GR8 battery charger SST to maintain battery voltage.
• 10179154Aug 7, 2020Electrical system. Some customers may complain about an inoperative power liftgate (PLG) and the any of the following DTC's stored in memory:  U3003:16 (Power liftgate (PLG) control module power supply voltage low input)  U3003:17 (Power liftgate (PLG) control module power supply voltage high input). This may be caused by low or high vehicle battery voltage.
• 10179228Aug 3, 2020Wheels, Tires. New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.
• 10177847Jul 20, 2020Equipment. When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
• 10177853Jul 15, 2020Equipment, Electrical system. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed. Below are a couple of examples of unusual electrical concerns caused by aftermarket devices.
• 10177843Jul 9, 2020Engine, Equipment, Transmission and drivetrain. Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). This is caused by the oil pressure switch A and/or B at the control valve body temporarily or permanently getting stuck due to contamination entering the passage. To correct the problem, some mass production changes have been…
• 10176983Jun 26, 2020Body and structure. Some customers may notice cracks (as shown below) at one or both ends of the front bumper near the front fender / front combination light. This may be caused when driving over bumps. The bumper fascia may receive higher than expected forces, depending on driving manner and road conditions. To eliminate this concern, the internal shape and material of the front bumper fascia has been modified.
• 10177005Jun 11, 2020Equipment. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
• 10177012Jun 10, 2020Transmission and drivetrain. When replacing manual or automatic transmission, make sure to remove the plug from the old transmission (as shown below) and then re-install it to the new transmission with a new washer. The new transmissions (including remanufactured A/T) have a shipping plug, as shown in the figures (M/T: black, rubber made; A/T: pink and black, with breather). This plug is for shipping use only and needs to be removed in order…
• 10177020Jun 5, 2020Equipment. SSPB9 - 2016-2017 CX-9 INTERNAL CRACKS IN MAZDA CONNECT CENTER DISPLAY.Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) to extend the warranty coverage for a specific concern in the Mazda Connect Center Display on certain 2016-2017 CX-9 vehicles produced from February 11, 2016 through April 29, 2017. The warranty coverage for an applicable repair has been extended to 7 years (84…
• 10176977Jun 3, 2020Equipment, Electrical system. Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error during cold temperatures. To correct the concern, the…
• 10176061May 6, 2020Equipment. Notification of Warranty Extension Program - Special Service Program (SSP) B9 2016-2017 CX-9. Internal Cracks in Mazda Connect Center Display
• 10176039May 1, 2020Equipment. Some customers may complain that the rear console / cup holder area is warming. The warming is caused by heat radiating from the rear heater core, which is located under the console. The warm air created by the heater core escapes through small gaps and carries heat along the inner walls of rear console / cup holder, causing an increase in temperature.
• 10174583Apr 17, 2020Electrical system, Equipment. Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error during cold temperatures. To correct the concern, the…
• 10173099Mar 19, 2020Brakes, Equipment. Some vehicles may exhibit a click or squeak noise from the front brakes under the following conditions: Click Noise: 1. When first moving forward or reverse from a stop OR 2. When first applying the brakes while moving forward at slow speeds. Squeak Noise: During light braking.
• 10173097Mar 12, 2020Transmission and drivetrain, Equipment, Brakes, Engine cooling. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
• 10173253Mar 11, 2020Equipment, Electrical system. Some customers may complain about incorrect MAZDA CONNECT clock time. This may be caused by an incorrect clock GPS Sync setting.
• 10173098Mar 6, 2020Brakes, Equipment. Some vehicles may exhibit a click noise from the front brakes under one of the following conditions:  When first moving the vehicle forward or reverse from a stop.  When first applying the brakes while the vehicle is moving forward at slow speeds. Due to deteriorated grease between the brake pads and the shim, the front brake pads move upward/downward along with the brake rotors during brake application.
• 10173228Mar 4, 2020Equipment. The owner’s manual contains procedures and precautions for the maintenance and cleaning of plastic parts, like the brand emblem. However, it is still important to remind customers about these precautions. Customers should never use inadequate, harsh or aggressive cleaning products on plastic parts.
• 10173249Mar 3, 2020Forward collision avoidance, Equipment. Some vehicles may have one of the following DTCs stored in memory:  C1001:92 - Forward sensing camera (FSC) poor field of view  B14F0:92 - General temporary failure in forward sensing camera (FSC) DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect.  In some cases the customer may have a concern with…
• 10171843Feb 26, 2020Wheels. Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.
• 10171792Feb 26, 2020Transmission and drivetrain. Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration. NOTE: The following Caution is included with every ATX that requires configuration.
• 10171844Feb 20, 2020Brakes. Some vehicles may exhibit grooves (1) in rear brake disc plate(s), as shown below. This concern is mostly found on new or low mileage vehicles, when the brakes are new. The grooves may be caused through abrasion from the accumulation of metal particles from the rear brake disc plates. The metal particles get caught between the brake pads and disc plates causing groove damage. To eliminate this concern, the disc…
• 10171780Feb 18, 2020Electrical system, Equipment. Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the troubleshooting chart below to repair the vehicle.
• 10171787Feb 11, 2020Equipment. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. Audio System, Bluetooth®, Center Dislay, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux Voice Command, How to Check Navi SD Card VIN Lock.
• 10171785Feb 6, 2020Engine cooling, Equipment, Electrical system. If you encounter sputtering, surging or poor driveability with the following DTCs stored, inspect the MAP sensor connection for corroded terminals (as shown below). Recommend replacing the engine wire harness and MAP sensor. Refer to GEPC for applicable part numbers.
• 10170941Jan 29, 2020Brakes. Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 10170814Jan 23, 2020Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road. Customers having this concern should have their vehicle repaired using the following repair procedure.
• 10170813Jan 23, 2020Equipment, Electrical system. Some vehicles may experience the CHECK ENGINE LIGHT ON with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A (A) removed. P2610:00: Instrument cluster internal engine off timer performance problem  P2507:00: PCM battery voltage low input. As a past malfunction, the customer will not notice it (no warning light illuminated), but the DTC may be found during a vehicle service…

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