2019 Mazda CX-9 Back-over prevention (rear camera) Problems
- Complaints
- 3about this part
- Share
- 6%of 53 total for the year
- Median mileage
- 34,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 3 complaints about the back-over prevention of the 2019 Mazda CX-9, 6% of the 53 complaints for this model year. Where a mileage was given, the median is 34,000 miles. 1 of these say a crash was involved, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“I was backing out of a parking spot while watching the backup camera when I felt a bump as if I hit something but the camera was showing I have enough space to the cars behind me. It turns out the backup camera image was frozen on the display and I had hit a car parked behind my car. Please investigate and make the manufacturer solve problems with the hardware or the software. Make sure the display shows a warning when the camera fails and the vehicle drives backwards. There may be children behind the car. Shifting into park and then into reverse again caused the camera to work correctly.”
NHTSA complaint #11627211, filed 2024-11“The contact owns a 2019 Mazda CX-9. The contact stated that the infotainment display screen had developed internal spider cracks and while operating the vehicle, the back over prevention camera image was very distorted and difficult to see. The vehicle was taken to the local dealer who stated that the display screen needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 28,000”
NHTSA complaint #11521473, filed 2023-05, 28,000 miles“The contact owns a 2019 Mazda CX-9. The contact stated that upon entering the vehicle, she noticed that there was a spider web crack on the center display screen. The contact stated that the failure affected the rearview camera image. The dealer was notified of the failure but did not provide any assistance. The contact referenced Mazda Service Alert Number: SA-008/18 and Special Service Program Number: B9. The manufacturer was notified of the failure but informed the contact that they could not assist as she had not been servicing the vehicle at a Mazda dealer. …”
NHTSA complaint #11506950, filed 2023-02, 40,000 milesRelated service bulletins
- 10232284Feb 9, 2023Some vehicles may exhibit power outer mirror(s) that do not completely fold in and/or out. NOTE: This concern is unrelated to frozen mirrors in icy weather where snow or ice need…
- 10206938Jan 11, 2022Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No…
Back-over prevention (rear camera): other model years
Other parts of the 2019 Mazda CX-9
23 complaintsOther or unknown
14 complaintsElectrical system
7 complaintsTransmission and drivetrain
5 complaintsSuspension
4 complaintsBody and structure
3 complaintsVisibility (wipers, defrost, mirrors)
3 complaintsBrakes
2 complaintsForward collision avoidance
2 complaintsFuel system
2 complaintsSteering
2 complaintsSeats
1 complaints
← All problems reported for the 2019 Mazda CX-9
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology