2020 Mazda CX-9 Electrical system Problems
- Complaints
- 4about this part
- Share
- 21%of 19 total for the year
- Median mileage
- —not reported
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 4 complaints about the electrical system of the 2020 Mazda CX-9, 21% of the 19 complaints for this model year.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Vehicle randomly displays smart brake system malfunction, forward smart city brake malfunction and front radar system malfunction. This has been going on for at least a year. I will be driving on a highway, trying to accelerate and these messages will pop up. I'm not able to accelerate when these messages pop up and I have to turn on my hazard lights and pull over to the side of the road. The only thing that clears these warnings are for me to completely shut down my car and restart it. …”
NHTSA complaint #11662517, filed 2025-05“We were on the freeway and all of a sudden it stopped accelerating and the engine light, sensor light, and sensor warning came on. We could not accelerate, that became disabled and we had to pull over. My husband said our fluid levels were normal and he checked them all in the shoulder of the freeway. We turned the vehicle off then on again and all lights went away and we continued on. This is a safety hazard because the car would not accelerate while we were going 60 mph on the freeway. I quickly took a picture of the dash as this was happening so I can take it to the dealer.”
NHTSA complaint #11521908, filed 2023-05“The information screen is getting 'spider cracks spreading across the face and turning opaque making the information unreadable. Mazda is apparently aware of this defect and issued a TSB for earlier models. Dealers were unhelpful and quoted $1000 - $3000 to repair depending on the VIN.”
NHTSA complaint #11714995, filed 2026-02“The 2020 Mazda completely shut off following an exit from an expressway, turn under a bridge and slow down for a red light. The Mazda electrically shut off and coasted to a braked stop in the center lane of a 3 lane road. The entire electrical system went dead, no exterior lights, signals, instrument panel or radio. There was no warning, everything electrical just shut off. In a moving traffic situation the car could not maneuver or restart without being placed in PARK. …”
NHTSA complaint #11428575, filed 2021-08Related service bulletins
- 11037899Sep 11, 2026DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS…
- 11034447Jun 19, 2026This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g…
- 11034436Jun 18, 2026This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-012/21 12/13/21, 06/10/21 and 04/27/21 DESCRIPTION Some customers may…
- 11034439Jun 17, 2026This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-027/26 04/16/26 DESCRIPTION The Mazda DCA-8000 is required for all…
- 11032102Apr 15, 2026This SA supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red. SA-007/25 10/22/25, 06/02/25 and 02/03/25 DESCRIPTION The Mazda DCA-8000 is…
- 11026917Dec 17, 2025If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by…
- 11024994Oct 23, 2025The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use…
- 11024999Oct 2, 2025For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of…
- 11020035Jun 3, 2025The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use…
- 11015003Feb 8, 2025Key Transmitter Power Saving Function: When the key transmitter Power Saving Function is turned ON, transmitter battery power consumption is restricted, thereby extending the…
Electrical system: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2023 | 1 | 8% |
| 2022 | 2 | 18% |
| 2021 | 2 | 5% |
| 2020 | 4 | 21% |
| 2019 | 7 | 13% |
| 2018 | 15 | 12% |
| 2017 | 2 | 3% |
| 2016 | 14 | 13% |
| 2015 | 1 | 3% |
| 2014 | 2 | 4% |
| 2013 | 1 | 1% |
| 2012 | 5 | 2% |
| 2011 | 6 | 4% |
| 2010 | 6 | 3% |
| 2008 | 13 | 8% |
| 2007 | 6 | 7% |
Other parts of the 2020 Mazda CX-9
5 complaintsFuel system
3 complaintsOther or unknown
3 complaintsBrakes
2 complaintsForward collision avoidance
2 complaintsTransmission and drivetrain
2 complaintsAir bags
1 complaintsBack-over prevention (rear camera)
1 complaintsBody and structure
1 complaintsTires
1 complaintsVisibility (wipers, defrost, mirrors)
1 complaints
← All problems reported for the 2020 Mazda CX-9
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 28, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology