Skip to content
SuspensionPart report

2003 Mercedes-Benz E500 Suspension Problems

Complaints
19about this part
Share
15%of 125 total for the year
Median mileage
76,358miles
Trend
StableComplaints filed in the last 3 full calendar years are within 25% of the 3 years before.

NHTSA recorded 19 complaints about the suspension of the 2003 Mercedes-Benz E500, 15% of the 125 complaints for this model year. Where a mileage was given, the median is 76,358 miles.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“My 2003 mb E500 sport is equipped with the airmatic suspension. Without warning the rear suspension completely failed and dropped the rear end of the vehicle all the way down to the frame 2 inches from the asphalt. My small child was in the back seat of the vehicle at the time and would have bounced up to the ceiling if he had not been secured in his carseat. The car is not operational at this time and repair estimates exceed $3,000.00.”

NHTSA complaint #10660587, filed 2014-11, 76,358 miles

“2003 E500 with 64000mls, my front air suspension strut bottomed out failed wile driving at normal speed.took the car to mercedes and it was out of warranty; we replaced the 2 front shocks and compressor but 3 weeks later my back shocks failed to. Total cost o repairs $3500 and still not driving alright harsh driving and lots of vibration.”

NHTSA complaint #10269057, filed 2009-05, 62,000 miles

“My car has dropped down very low on top of my tires when I started my car up on the dash was a red warning light saying stop car is too low. My car drove fine the day before the next morning while sitting under my carport it was very low.”

NHTSA complaint #10811250, filed 2015-12, 119,340 miles

“I was traveling on I-65 from lafayette to indianapolis in my 2003 e-500 mercedes- benz. Driving at highway's posted 70 MPH speed the car suddenly pulled from the fast, left line that I was traveling into the right line casing the other vehicle traveling on the right line to turn into an emergency shoulder and consequently in to the ditch in collision avoidance maneuver. The reason for my vehicle's sudden change in steering and handling characteristic was an unexpected, instantaneous failure of an air strut on the front/right side of the vehicle. …”

NHTSA complaint #10351139, filed 2010-08, 36,000 miles

“Airmatic suspension leak caused call to pull to one side. Could have pulled me left of center, luckily, on a side street at failure point. No warning at all. Car depicted stop, vehicle too low as warning in dash after the failure. Car required towing. Vehicle has 61000 miles on it. Friends at work have similar car and most have experienced this failure.”

NHTSA complaint #10354597, filed 2010-09, 61,300 miles

Related service bulletins

Suspension: other model years

YearComplaintsShare of year
200636%
2005107%
20042316%
20031915%

Other parts of the 2003 Mercedes-Benz E500

Fuel system
41 complaints
Brakes
38 complaints
Transmission and drivetrain
10 complaints
Air bags
7 complaints
Other or unknown
5 complaints
Electronic stability control
4 complaints
Engine cooling
4 complaints
Visibility (wipers, defrost, mirrors)
3 complaints
Electrical system
2 complaints
Equipment
2 complaints
Vehicle speed control
2 complaints
Engine
1 complaints

← All problems reported for the 2003 Mercedes-Benz E500

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology