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SuspensionPart report

2004 Mercedes-Benz E500 Suspension Problems

Complaints
23about this part
Share
16%of 142 total for the year
Median mileage
98,750miles
Trend
StableComplaints filed in the last 3 full calendar years are within 25% of the 3 years before.

NHTSA recorded 23 complaints about the suspension of the 2004 Mercedes-Benz E500, 16% of the 142 complaints for this model year. Where a mileage was given, the median is 98,750 miles.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“While d irving home from work, after stopping for light, when light changed and I proceeded to make a right turn, I suddenly couldn't hardly turn. It took all I had to make turns, then after arriving home my husband noticed the suspension had dropped on the vehicles and was resting on the left rear tire. Power steering resoviour was empty and when he put some in. It all ran on the ground. V echo lie was in motion.”

NHTSA complaint #10864238, filed 2016-05, 76,933 miles

“As I was driving to work, car just lowered out of no where speed automatically decreased, and red light came on saying car too low stop car, it scared me that is so dangerous when you are going at a certain speed and then it drops out of no where. Then I hear air leaking from back but not out of tire.”

NHTSA complaint #10492284, filed 2013-01, 105 miles

“Takata recall my mercedes benz E500 back air shocks stopped lifting the car when I started it in the morning and the red indicator light want go off unless I stop it will lift up an then goes back down.”

NHTSA complaint #11103451, filed 2018-06, 175,000 miles

“My air suspension is low on the car. When I leave the car parked for a day or so and come back the car sits very low. When I drive it goes back up but now the car won't go back up it just stays low. I have several friends who have mercedes benz with the same problem.”

NHTSA complaint #10595451, filed 2014-06, 100,000 miles

“We had just stopped the vehicle in a parking space at a grccery. As we exited the vehicle and were walkng away from it we heard a loud pop as if a tire had a blown. We looked around but did not notice any low tire from loss of air. When we returned to the vehicle after grocery shopping my wife noticed the front passenger side was lower than the front driver side. When I started the vehicle I noticed the red warning light on the dash instrument panel stop, car too low! …”

NHTSA complaint #10758694, filed 2015-08, 112,699 miles

Related service bulletins

Suspension: other model years

YearComplaintsShare of year
200636%
2005107%
20042316%
20031915%

Other parts of the 2004 Mercedes-Benz E500

Fuel system
84 complaints
Brakes
26 complaints
Electrical system
7 complaints
Engine
7 complaints
Transmission and drivetrain
7 complaints
Engine cooling
3 complaints
Other or unknown
3 complaints
Equipment
2 complaints
Air bags
1 complaints
Seat belts
1 complaints
Steering
1 complaints
Tires
1 complaints

← All problems reported for the 2004 Mercedes-Benz E500

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Nov 1, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology