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SuspensionPart report

2011 Mercedes-Benz E550 Suspension Problems

Complaints
20about this part
Share
33%of 61 total for the year
Median mileage
77,000miles
Trend
FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.

NHTSA recorded 20 complaints about the suspension of the 2011 Mercedes-Benz E550, 33% of the 61 complaints for this model year. Where a mileage was given, the median is 77,000 miles. 1 of these say a crash was involved, according to the filers.

Example complaints

Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.

“Air suspension appears to be leaking. After sitting in my garage overnight the body of the 2011 mercedes E550 is lowered by almost 2 inches. When I start the car after sitting less than 24 hours, a prompt on the dash information screen indicates vehicle rising, please wait . The mercedes has just over 64,000 miles. In research of the issue, it appears to be a chronic malfunction with the w212 mercedes air suspension system, as well as several hundred to 1-2 thousand dollar repair.”

NHTSA complaint #11228663, filed 2019-07, 64,000 miles

“I bought 2011 E550 base sedan last year. It had 25k miles on it, and 2 months later my rear suspension began leaking and cost me 2k in repairs. The car would leak out air from suspension over couple hours. Dealer or my aftermarket warranty wouldn't cover this problem because it's not on the contract, but I'm not the first one with this issue. We shouldn't be buying new airbag suspension on a car that haven't had the original tires replaced yet.”

NHTSA complaint #10897712, filed 2016-08, 26,000 miles

“Suspension. On vehicle is lopsided also not able to raise or drive comfortable be the suspension is not level. Vehicle is not drivable in my opinion. Every time I'm come outside the car is either leaning to one side or on the floor.”

NHTSA complaint #10908174, filed 2016-09, 64,840 miles

“Airmatic front air strut/shock failure. The front left has failed on my car. It happened while driving and a short while after an accident and the two may be related due to the braking forces putting pressure on the front struts. The failure did not happen immediately after the crash. However, about a month later, or so, the car lowered and red warning light came on with a warning to to pull over and stop driving immediately . I was driving normally, but I had the accident in late june. …”

NHTSA complaint #11021398, filed 2017-09, 71,000 miles

“I have owned a 2003, 2005, 2009 and now a 2011 E550 and every one of these cars came with the same air suspension problem. Its not fair for the consumers and its certainly not fair for all mercedes benz customers. My mechanic told me that the notorious air suspension problem is caused by a leak in the air shock. Whichever air shock leaks, thats the side of the car that will lean down. My E550 is leaning on the front side and both passenger and driver side are both affected. I was quoted 1600$ for each shock from mb, which is over 3200$ with all the taxes. …”

NHTSA complaint #10953729, filed 2017-02, 99,000 miles

Related service bulletins

Suspension: other model years

YearComplaintsShare of year
2013319%
201216%
20112033%
20102740%
200817%
2007411%

Other parts of the 2011 Mercedes-Benz E550

Air bags
32 complaints
Other or unknown
3 complaints
Brakes
2 complaints
Engine
2 complaints
Fuel system
2 complaints
Electrical system
1 complaints
Lane departure
1 complaints
Body and structure
1 complaints
Transmission and drivetrain
1 complaints
Visibility (wipers, defrost, mirrors)
1 complaints

← All problems reported for the 2011 Mercedes-Benz E550

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology