2022 Mercedes-Benz EQS 580 Technical Service Bulletins

262 technical service bulletins (TSBs) are on record for the 2022 Mercedes-Benz EQS 580. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10243315Sep 14, 2023Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2023 EQS (297 platform) vehicles, the software for various control units does not meet current specifications. An extensive optimization update will be implemented on the affected vehicles. Also, a special procedure has already been implemented in Xentry.
• 10243314Sep 14, 2023Seats. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has decided that on certain MY 2022-2023 EQS (297 platform) vehicles, two pillows will be added to the rear seats for the customer as a customer appreciation initiative. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will add two pillows to the rear seats as appreciation to the customer from Mercedes- Benz USA.
• 10243305Sep 11, 2023Engine cooling, Transmission and drivetrain. Noises of 26th engine order from the transmission gearing Perform software update for control unit "N127 - drivetrain (PTCU)". If the noises continue even after a successful software update, please do not exchange any parts. The cause is currently being investigated.
• 10243306Sep 8, 2023Electrical system. 12V message in IC when starting the vehicle. SW updates need to be performed. Follow the guided test for FC U116000 in N73/3*1 EIS CU. Perform the SW checks and updates. Fully charge both 12V and 48V batteries. After, perform a few drive/park cycles with at least 1 overnight park cycle. If the 12V message is no longer present, release the vehicle.
• 10243311Sep 1, 2023Electrical system. Complaint On vehicles with a low mileage, it may be the case that the displays in the rear passenger compartment do not start up. The Samsung tablet also remains stuck on the disclaimer. The Rear Seat Entertainment Package is nonfunctional and cannot be started or operated. Transport mode was unable to be completely deactivated. The rear seat unit is still in transport mode. Perform activation and subsequently…
• 10241512Aug 22, 2023Exterior lighting. Warning comes on in the IC for parking light/daytime running light out intermittently. SW in E1 n9 and E1 n9 needs updated Update the SW in E1 n9 and E2n9.
• 10241536Aug 21, 2023Electrical system, Equipment. Phone call log is not shown in the MBUX display. If the telephone connects with the head unit again, the call log may not be sent. Current software release for the A26/17 - MBUX multimedia system (Head unit) Currently there is no remedy available. Replacing the hardware will not resolve the symptom. • New software for the A26/17 - MBUX multimedia system (Head unit) will be made available with software version…
• 10241532Aug 21, 2023Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2023 EQS (297 platform) vehicles, the software for various control units does not meet current specifications. An extensive optimization update will be implemented on the affected vehicles. Also, a special procedure has already been implemented in Xentry.
• 10241513Aug 21, 2023Electrical system. With the adaptations from modification year 802 to modification year 803, the illumination of the multimedia connection units has also been converted from white to blue. The conversion in the production process could result in a different assignment (sometimes white instead of blue or vice versa). Conversion in the production process If a customer reports the different assignment (sometimes white instead of blue or…
• 10241519Aug 18, 2023Seats. Noise at front seats between seat-back lining and function carrier. Noise is caused by friction of the two component parts. Remove the seat-back lining (back panel) of the front seat concerned using a special tool. Via adhesive bonding, affix 2 pieces of felt at the lower seat backrest structure (see pic. 1). Via adhesive bonding, affix 2 pieces of felt in the upper area of the seat backrest at the function carrier…
• 10241515Aug 18, 2023Latches, locks and linkages, Body and structure. When operating a control point to open the trunk lid or the tailgate, the trunk lock unlocks, but there is no actuation of the trunk control/tailgate control drive unit (M51/3). Faulty microswitch signal of trunk lock. In the event of a problem, the status of the trunk lock (picture 1) does not change during opening/closing of the trunk lid or tailgate. The function of the interior trunk release is not affected…
• 10241523Aug 9, 2023Latches, locks and linkages, Body and structure. Flush door handle needs to be pulled on with increased force in order to open the door manually. Turning angle sensor lever is broken. Replace the bearing bracket of the flush door handle.
• 10240253Aug 2, 2023Electrical system. Update driver display, front passenger display, and central display control unit software
• 10240250Jul 19, 2023Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021-2024 C-Class, EQE, EQE SUV, EQS, EQS SUV, GLC, GLE and S-Class (206, 295, 294, 297, 296, 254, 167 and 223 platform) vehicles, the head unit software does not correspond with the latest series production configuration. The update is free of charge and will be carried out in the background. The…
• 10237270May 19, 2023Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2021-2023 EQE, EQS, EQS SUV, and S-Class (223, 295, 296, and 297 platform) vehicles, the software of the sound system does not correspond with the latest series production configuration. The software update serves as the necessary preparation for additional functionalities that will be included in the future to…
• 10237265May 19, 2023Brakes, Electrical system, Forward collision avoidance. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2023 C-Class, EQS and S-Class (206, 297 and 223 platform) vehicles, the driving assistance system control unit software does not meet current specifications. In the presence of uniquely shaped civil superstructures that parallel the roadway at a height of~26-33 feet (e.g. large overhanging bridge…
• 10237253May 18, 2023Body and structure, Latches, locks and linkages. Complaint Technicians have reported the interior hood release lever (red) missing from vehicle. Do not retrofit hood release lever as the part has been blocked for all EVA2 vehicles. Cause Production change. Hood latch system no longer includes the interior release lever. • The opening of the hood on all EVA2 vehicles is exclusively reserved for specialist personnel at a qualified specialist workshop. Remedy No…
• 10235669Apr 11, 2023Electrical system. Complaint Brief connectivity interruptions when using Apple CarPlay over Wi-Fi, for example when driving underneath toll bridges. Cause There may be interruptions to WiFi as a result of external interference. This is particularly observed around toll bridges. Remedy There is currently no remedy and replacing hardware does not resolve the problem. An alternative option would be to use Apple CarPlay wired.
• 10235671Apr 4, 2023Seats. Complaint Play/noise at seat height adjuster or in seat guide rail on front seats Cause Tolerances and variations in the manufacturing process Remedy Review the barcode adhesive label on cross brace pipe of seat height adjuster. (see attachment). The seat frame base with the seat height adjuster motor can be replaced if the production status is smaller than E101 (pic.1: seat label) If the production status is equal…
• 10233791Mar 1, 2023Electrical system. Complaint Wireless charging start/charging behavior of iPhone 14 is not optimal Cause Change in iPhone software (iOS) Remedy There will be optimized software for iPhone 14 iOS (target date 05/2023). This LI will be updated when the software becomes available. A software update with currently available iOS software will not be effective for the iPhone 14.
• 10232330Feb 13, 2023Latches, locks and linkages, Body and structure. Complaint The surface-flush door handle sometimes does not retract when the vehicle is locked. It is only after repeated locking operation that the problematic door handle retracts. Cause Motor fault detection (FC B185E96 or B185D96) is triggered in the bearing bracket electronics of the surface-flush door handle (A17/x) during the retracting movement and an adjustment for this cycle is prevented. Remedy Replace…
• 10231045Jan 22, 2023Transmission and drivetrain. Replace screws on electric drivetrain (eATS) of rear axle
• 10231043Jan 22, 2023Transmission and drivetrain. Replace screws on electric drivetrain (eATS) of rear axle
• 10231037Jan 17, 2023Electrical system. Complaint Traffic Light View is intermittently inoperable after updating the MBUX Multimedia System (A26/17) to E316.5. Cause Previously available MBUX software release. Remedy A new software remedy is currently available. Please update the head unit software to version E329.5 or newer.
• 10231022Jan 13, 2023Transmission and drivetrain. Complaint Noises when reversing slowly < 4 mph (squeaking) Cause There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in rotational direction when reversing slowly, it may be the case that this sealing ring is no longer moistened. Squeaking noises may occur as a result of the…
• 10231036Jan 10, 2023Electrical system. Complaint The "Ambient Light Warning Assistance Inoperative" warning message is displayed in the instrument cluster and the light-emitting diode strips are not working. This message is set by the active ambient lighting control unit (N162/1), when a light-emitting diode strip is missing or where a fault is detected in the light-emitting diode strip. Cause The following causes are possible: 1. Rework in active…
• 10231039Jan 9, 2023Electrical system. Complaint The display in the Lower Multifunction Steering Wheel Button Group (A74/2) may be completely or partially inoperable (see attached picture). Note: There is no loss of vehicle functionality due to this complaint Cause The complaint may occur when a new user profile is created in MBUX. Remedy Immediate measure: Perform a user data reset of the MBUX Multimedia System (settings -> system -> reset). Long-term…
• 10231032Jan 5, 2023Latches, locks and linkages, Electrical system. Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double-clicking on the button instead.
• 10231033Jan 4, 2023Body and structure. Complaint Sliding sunroof panel of panoramic sliding sunroof reversed (temporarily, once, multiple times) during closing process without entrapment event. Cause Cause: It is not possible to save the relearning process for force progression after each actuation. A, e.g. mechanical sluggishness caused by aging cannot be compensated for here. Further analyses: Information from the control unit log of the panoramic…
• 10231027Jan 4, 2023Electrical system. Complaint Message in IC: "Active Brake Assist function restricted". "Active Emergency Stop Assist inoperative" "Active Lane Keeping Assist inoperative" "Active Blind Spot Assist inoperative" Note: The problem can occur after a software update of control unit N62/4 - Driver assistance system A quick test may not show any relevant fault codes related to the IC messages.
• 10228826Dec 6, 2022Transmission and drivetrain, Electrical system. Update powertrain and instrument cluster control unit software
• 10228814Dec 5, 2022Electrical system, Equipment. Complaint Customer states that the Hyperscreen Passenger Display (A40/26) may show dark, pixelated images when the display is starting up or shutting off (see attached picture). The complaint is not present when the display is in use and does not occur during every ignition cycle. Cause Implausible video transfer from The MBUX multimedia system (A26/17) during start-up and shut-down sequence. These digital…
• 10228810Dec 2, 2022Electrical system. Complaint The last settings for the Augmented Reality Head-up Display (AR HUD) may not always be saved and the settings are reset to the default state. Cause Instrument Cluster control unit (N133/1) software Remedy Updated Instrument Cluster control unit (N133/1) software will be available in Q1 2023
• 10228807Dec 1, 2022Steering. Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams.
• 10227144Nov 7, 2022Steering. Complaint Power steering unavailable following engine start, warning message in instrument cluster. Fault codes in electric power steering control unit (N68). Fault code details/freeze frame data of the fault codes show the following values: P063500: "The electric power steering has a malfunction. There is a component fault." - Mon_ID 40 P063547: "The electric power steering has a malfunction. There is a runtime…
• 10227150Nov 2, 2022Body and structure, Suspension. Correct torque for rear bearings of front major assembly carrier
• 10225821Oct 31, 2022Latches, locks and linkages. Complaint • The flush-mounted door handle could jam when it is pulled out and may move in a jerky manner when doing so. • In the area of the paneling section of the door, paint damage could be present (picture 1) and/or an abrasion point could be present at the door handle (picture 2) Cause The door handle could be misaligned in the y direction and/or the z direction (picture 3); as a result, the door handle…
• 10225804Oct 21, 2022Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (“MY”) 2022 EQS-Class (297 platform) vehicles, instrument cluster control unit software does not correspond with the current series production configuration. The possibility exists that the fault message "Content not available at current vehicle position" is incorrectly shown in the instrument cluster…
• 10222482Sep 30, 2022Electrical system. Complaint No sound from any speakers, regardless of audio source. Cause Incompatible software module (A2979033902) installed on Sound Amp (N40/3). Remedy Perform a software update of the Sound Amp (N40/3) to flash the correct software module (A2979031001) Note for model series 295 only: If the necessary software is not found through XENTRY Diagnosis then open a Diagnosis XSF ticket to request an FSF
• 10222477Sep 14, 2022Latches, locks and linkages. Complaint When attempting to open the trunk lid or the tailgate, the trunk lock unlocks, but there is no actuation of the trunk control/tailgate control drive unit (M51/3). Cause Faulty microswitch signal at trunk lock. In the event of a problem, the status of the trunk lock (picture 1) does not change during opening/closing of the trunk lid or tailgate. The function of the interior trunk release is not affected…
• 10222461Sep 12, 2022Steering. Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams. Remedy There are 2 repair procedures to follow depending on vehicle (differentiated according to model and vehicle manufacturing date) 1. Replace repair kit for steering column height adjustment 2…
• 10222484Sep 8, 2022Electrical system. Complaint The customer may have one or more of the following complaints: • Toll system inoperative. The system cannot be activated. • The toll system cannot log into the payment system provider. • The required toll service app is unavailable • The message &#34;service currently not available&#34; is displayed after selecting the &#34;Toll Service&#34; app Cause The serial number of the toll transponder is…
• 10222476Sep 7, 2022Latches, locks and linkages. Complaint The surface-flush door handle sometimes does not retract when the vehicle is locked. It is only after repeated locking operation that the door handle retracts. Cause Motor fault detection (FC B18D96) is triggered in the bearing bracket electronics of the surface-flush door handle (A17/x) during the retracting movement and an adjustment for this cycle is prevented. Remedy Replace bearing bracket of…
• 10219257Aug 18, 2022Electrical system. Beanstandung Customer states that wireless Apple Carplay intermittently may not initiate at start-up. The MBUX Display states &#34;Apple Carplay could not be started. Your device has been connected as a bluetooth phone&#34; Ursache Current MBUX Multimedia System (A26/17) software Abhilfe Updated MBUX Multimedia System (A26/17) software will be released in Q4 2022
• 10219251Aug 5, 2022Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2022 EQS-Class (297 platform) vehicles, the corresponding charging cable was not provided in the vehicle. What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will provide the corresponding charging cable.
• 10217147Jul 22, 2022Electrical system, Body and structure. Correct seam seal in area of left rear lamp unit
• 10217164Jul 19, 2022Electrical system, Equipment, Other or unknown. Complaint Traffic Light View is intermittently inoperable after updating the MBUX Multimedia System (A26/17) to E316.5. Cause Currently available MBUX software release Remedy A software remedy is currently being developed. Note: Do not replace any parts for this complaint.
• 10217161Jul 18, 2022Engine cooling, Latches, locks and linkages, Equipment, Electrical system. Complaint The vehicle sporadically may not unlock via the radio remote control or Keyless Go. The vehicle may require multiple start attempts before starting. The faults B1A7611 and U113E87 are stored in the electronic ignition lock N73 (both faults must be present). After bus idle, the problem is no longer present. Cause Software fault in electronic ignition lock N73. Remedy Update electronic ignition lock N73 to…
• 10215000Jun 16, 2022Body and structure. Complaint Sliding sunroof panel of panoramic sliding sunroof reversed (temporarily, once, multiple times) during closing process without an obstruction (triggering of Pinch Protection). Cause Under investigation. Please open a PTSS/TIPS case for with a quick test and CU log of the Panoramic Roof TSSR223. Remedy Do NOT perform a teach-in of the roof. Please perform the following steps: 1. Create a PTSS/TIPS case 2.
• 10213057May 27, 2022Body and structure. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2022 EQS-Class (297 platform) vehicles, the damping on the front axle and rear engine compartment lining do not correspond to current specifications. Thus, it is possible the electronic drivetrain transmission may result in noise in the cabin. What We’re Doing MBUSA will conduct a service campaign.

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