2024 Mercedes-Benz GLE 350 Technical Service Bulletins

288 technical service bulletins (TSBs) are on record for the 2024 Mercedes-Benz GLE 350. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 11027751Jan 16, 2026Visibility (wipers, defrost, mirrors). Complaint Customer states the AC either does not cool/has poor performance or heat is insufficient. Cause Many possible root causes Remedy *Note - This Li does not apply if there are other Li's that apply to your concern OR you have a fault and/or guided test that leads to a root cause. AC Diagnosis (General) Initial Steps Verify Customer Concern • Confirm the issue reported by the customer. Compare to Like Vehicle…
• 11027682Jan 15, 2026Visibility (wipers, defrost, mirrors). Complaint Customer states the AC either does not cool/has poor performance or heat is insufficient. Cause Many possible root causes Remedy AC Diagnosis (General) Initial Steps Verify Customer Concern • Confirm the issue reported by the customer. Compare to Like Vehicle • Determine if the behavior is normal by comparing with a similar vehicle. Determine Your Game and Players • Identify the diagnostic strategy and…
• 11027583Jan 10, 2026Electrical system. Complaint After the charging process is complete, an instrument cluster message with a charging error appears and FC P0CFE00 is stored in control unit "N83 - AC charger for high-voltage battery (SG-LG)". The instrument cluster message and the FC memory entry can also appear at the beginning of the charging pause during delayed charging. Both only occur in combination with active pre-entry climate control. Cause…
• 11027566Jan 7, 2026Visibility (wipers, defrost, mirrors). Complaint Customer states the AC either does not cool/has poor performance or heat is insufficient. Cause Many possible root causes Remedy AC Diagnosis (General) Initial Steps Verify Customer Concern • Confirm the issue reported by the customer. Compare to Like Vehicle • Determine if the behavior is normal by comparing with a similar vehicle. Determine Your Game and Players • Identify the diagnostic strategy and…
• 11026952Jan 2, 2026Electrical system. Complaint The customer may note the following complaints: - The central display may remain dark through the entire drive cycle. The instrument cluster display will remain operational.
• 11026833Dec 20, 2025Transmission and drivetrain. Complaint (Original LI document #: LI27.35-P-079039) Clicking noises from the electro-hydraulic control unit (EHS) when the vehicle is stationary and ECO Start/Stop is active (combustion engine is off). The noise is more noticeable outside the vehicle and in acoustically shielded areas such as closed rooms or garages. Cause The noise in the valve body (EHS) is caused by superimposed pressure peaks acting on the…
• 11026835Dec 18, 2025Electrical system. Complaint The flap of the reversing camera opens and closes by itself during forward travel several times during the trip. No camera image is displayed in the head unit. The reversing camera or the 360° system functions normally when activated manually or by engaging drive range "R". Cause This is not a malfunction, but an intended system behavior. Calibration of the reversing camera is in progress.
• 11026834Dec 18, 2025Electrical system. Complaint After the charging process is complete, an instrument cluster message with a charging error appears and FC P0CFE00 is stored in control unit "N83 - AC charger for high-voltage battery (SG-LG)". The fault message and the fault memory entry can also appear at the beginning of the charging pause during delayed charging. Both only occur in combination with active pre-entry climate control. Cause Software in…
• 11026611Dec 11, 2025Electrical system. Complaint 1. General Diagnostic Tips 2. One or More PARK Sensor Activations 3. Red Ring Around Vehicle 4. "Active Parking and Parking Assist Inoperative" on Instrument Cluster 5. Cameras 6. Other Park Topics Cause Various root causes Remedy See attached diagnostic guide.
• 11026608Dec 11, 2025Electrical system. Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious cause usually with one of the following scenarios: • Flashing without a speed limit ("- -"). • Flashing when current vehicle speed is under speed limit. • Flashing between US speed limit symbol and European speed limit symbol. Cause There are two identified reasons for this concern: 1. Country code information…
• 11026596Dec 6, 2025Suspension, Electrical system, Engine. Complaint <p>ESP®, BAS, PRE-SAFE®, HOLD function, Hill-Start Assist, ESP® trailer stabilization, Adaptive Brake Lights, Lane Keeping Assist, Blind Spot Assist, Adaptive Brake Assist, and/or ATTENTION ASSIST may be temporarily unavailable. The brake system continues to operate with normal effectiveness.
• 11026500Dec 4, 2025Electrical system. Complaint <p>A finger is permanently detected although none is present, but it is not identified (ghost function).</p><p>The result is a constant beep tone because no valid finger is detected and therefore no corresponding user profile can be assigned. </p> Cause <p>Software bug in A105 touchpad (TPAD).</p> Remedy <p>Perform software update in A105 touchpad (TPAD).</p>
• 11026127Dec 3, 2025Electrical system. Complaint Displayed Message: “Driver camera not functioning, see Operator’s Manual” Cause Interior temperature too high due to: • Summer heat • Direct sunlight • Lack of air conditioning or ventilation Camera enters self-protection mode to prevent overheating. Remedy Do NOT replace any parts. The driver camera (NTG7: MDC295; CIVIC.i2: CIVIC206) is operating as designed. Allow the interior to cool down.
• 11025646Nov 18, 2025Electrical system. Complaint USB port not functioning properly. Cause Most reported USB port issues are due to improper use or contamination. Note: Any repair costs must be discussed with the customer beforehand. Common external factors identified include: • Fluid intrusion • Broken bushings or physical damage See attachments. Remedy If a component needs replacement but shows no visible external damage, submit a detailed TIPS case…
• 11025471Nov 10, 2025Transmission and drivetrain. Complaint Possible complaints about shift quality, issues with learning the park lock, and slipping/rinse entries in the EEPROM or Transmission Health system following the replacement of the below components: - The electrohydraulic control unit (EHS valve body) in transmission 725.0/725.1 - The repair kit for the control unit (VGS) in transmission 725.0 Cause Missing, incorrectly installed, or damaged guide tubes…
• 11025150Nov 5, 2025Transmission and drivetrain. Complaint A harsh 5-4 downshift can be felt during deceleration while braking or coasting. It may be mistaken for a hard brake engagement Cause Poor learning of brake B06 adaptation values over time. Remedy Short-term remedy: 1. Perform IPR and follow the instructions. 2. Perform resetting of deceleration values (VGS > Special Procedures > Special procedure > Resetting learned values Deceleration mode) 3. Perform…
• 11025100Nov 3, 2025Transmission and drivetrain. Complaint Only vehicles with a variable transfer case are affected. This can be identified through control unit N45 or N15/7 in the quick test. When accelerating with light load, vibrations or jolting sensation may come from the drivetrain. It may be mistaken for a harsh shift. Cause Modified oil quality of the transfer case over time Remedy 1. Check initial quick test for faults in the following control units.
• 11024905Oct 31, 2025Engine, Electrical system. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the engine control unit software does not correspond to current production specification. The affected vehicles could exhibit rough engine running and noticeable vehicle vibrations, and misfire during the catalytic heating phase, resulting in check engine Malfunction Indicator (MIL) Lamp to illuminate.
• 11024809Oct 30, 2025Electrical system. Issue Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the engine control unit software does not correspond to current production specification. The affected vehicles could exhibit rough engine running and noticeable vehicle vibrations, and misfire during the catalytic heating phase, resulting in check engine Malfunction Indicator (MIL) Lamp to illuminate.
• 11024547Oct 29, 2025Electrical system. Complaint Head-up display permanently or sporadically unavailable - with warning message in driver display (see attachment) Head-up display permanently or sporadically unavailable - without warning message in driver display Display permanently or sporadically discolored and out of focus (see attachment) Cause Software for the A40/12 - Head-up display and N133/1 - Instrument cluster (IC) Remedy Software for the…
• 11024515Oct 24, 2025Electrical system. Complaint Head-up display permanently or sporadically unavailable - with warning message in driver display (see attachment) Head-up display permanently or sporadically unavailable - without warning message in driver display. Display permanently or sporadically discolored and out of focus (see attachment). Cause Software for the A40/12 - Head-up display and N133/1 - Instrument cluster (IC). Remedy Software for the…
• 11024405Oct 20, 2025Brakes. Complaint At low speeds and light brake pressure, brakes will make a groaning or honking noise. Cause Frictional vibrations with very light brake pressure/modulations. Remedy This condition can be duplicated on most vehicles. To validate, use a like for like reference vehicle. The noise is normal behavior under the conditions listed. With very light brake pressure this noise can be induced/caused due to normal…
• 11024276Oct 10, 2025Seats. Complaint The "Easy entry and exit feature" function deactivates itself after a brief period. (see attachment). Cause The cause is currently being investigated. Remedy Update the HU7 to the latest software version, then perform a factory reset of the HU7. Steps to perform factory reset: Navigate to Settings > System > Reset > Reset to factory settings and confirm.
• 11024274Oct 10, 2025Electrical system. Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment.
• 11024013Oct 7, 2025Transmission and drivetrain. Complaint Complaints of oil leaking from rear differential oil pan area. Cause In the groove where the pan seal is placed, there may be imperfections (porosity) in the casting causing fluid to leak past the seal. The supplier states this only affects rear differentials with 2023 production date. The production date can be found stamped on the housing cover (see attachment). Remedy 1. Follow the attached…
• 11023929Oct 1, 2025Visibility (wipers, defrost, mirrors). Complaint Customer concern of Air Conditioning not cooling. *NOTE - Use of tracer DYE for leak checks is not approved. Only approved leak check procedures as per WIS are approved. Cause Possible refrigerant leak. Remedy Perform the following measures : *Important* - Photo documentation requirement is no longer in effect as of 10/1/2025. Remedy 1: Replace Evaporator (Only applies to vehicles produced PRIOR to April…
• 11023373Sep 26, 2025Suspension. Complaint Noise from front end attributable to steering gear. Cause During diagnostics of a front end noise, workshop is under the impression the noise is coming from the steering gear. Remedy Workshop diagnostics point to the steering gear as the root cause of the noise and the below LI's have been ruled out.
• 11023347Sep 25, 2025Electrical system. Complaint The result from the XENTRY battery test does not match the current state of the battery. Cause The XENTRY battery tester uses the stored on-board electrical system data in the SAM module to access the health of the 12 volt battery. The XENTRY battery test may not take into account a single discharge event because the SAM or EZS cannot record the data if the battery is discharged. Note: A discharged…
• 11023209Sep 17, 2025Suspension. Complaint Concern 1 - Noises in recovery mode with the vehicle stationary Concern 2 - Noises when driving in a straight line on rough terrain Concern 3 - Noises when cornering and performing alternate steering movements Concern 4 - Non-assignable noises Cause Concern 1 - Noises in recovery mode with the vehicle stationary Concern 2 - Noises when driving in a straight line on rough terrain. These are normal…
• 11023194Sep 16, 2025Electrical system. Complaint After a software update from campaign 2025050001 of component LIB48_222 - G1/3 (48 V on-board electrical system battery) from software release A 000 902 50 48 to software release A 000 902 15 89, the fault code B183319 may be output. B183319 "The battery for the 48V on-board electrical system has a malfunction.
• 11023095Sep 10, 2025Transmission and drivetrain. Complaint Throbbing/humming sound around 60mph. Howling in overdrive mode around 5th gear. Models 167.1/3 and 167.9 up to 03/2022 (except 167.987) occurs between 40-50mph Model 167.987 up to 03/2022 occurs between 55-65mph Cause Unfavorable overlapping of vibrations between drivetrain and rear axle carrier at different speeds and selected drive range. Remedy Install additional vibration damper at front axle…
• 11023046Sep 5, 2025Fuel system. Complaint A pulsating knocking noise (e.g. clattering) can be heard underneath the bench seat, particularly in the case of a full tank (1/1 fill level). Cause The vibrating air column of the purge flow volume triggers the fill limit vent valve (FLVV) to open and close repeatedly when the fuel tank is full. Remedy By reducing the fuel quantity by around 5 liters, the noise can no longer be heard.
• 11023037Sep 5, 2025Engine. Complaint Customer states CEL is active in instrument cluster, may report rough running. Cause Possible ME control unit software Remedy On applicable vehicles with complaint above, check for ME software updates and update as available. Afterwards ensure that the mixture adaptations are cleared by viewing the injector performance data in the ME. Perform a sensor rotor adaptation then perform an AMG engine adaptation…
• 11023026Sep 4, 2025Electrical system. Complaint No audio is output either in radio mode, or with media playback via app, Bluetooth or USB. In such cases, "Playback not active" is shown in the display. Cause Mute line between communication module N112/2 and sound control unit N40/3. Remedy Check the mute cable between control units N112/2 (communication module) and N40/3 (sound system). • Inspect the cable and plug contacts for damage or deformation. •…
• 11022203Aug 28, 2025Suspension. Complaint 1. Noises in recovery mode with the vehicle stationary 2. Noises when driving in a straight line on rough terrain 3. Noises when cornering and performing alternate steering movements 4. Non-assignable noises Cause Concern 1 - Noises in recovery mode with the vehicle stationary Concern 2 - Noises when driving in a straight line on rough terrain. These are normal operating noises of the hydraulic…
• 11021152Jul 31, 2025Body and structure. Complaint Fuel filler flap/socket flap sticks, cannot be opened Cause Under analysis. Remedy Create TIPS case with fault description and videos of the flap sticking. Send the TIPS case to the Body/Chassis/Entertainment inbox.
• 11021143Jul 26, 2025Forward collision avoidance, Electrical system, Lane departure. Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness.
• 11021099Jul 25, 2025Body and structure. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, a bracket on the underbody of the vehicle might not meet current production specifications. Consequently, moisture might collect in the area due to a crack in the bracket. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will inspect the mounting bracket and rework it if necessary.
• 11019638Jun 12, 2025Electrical system. Complaint Head-up display permanently or sporadically unavailable - with warning message in driver display (see attachment) Head-up display permanently or sporadically unavailable - without warning message in driver display Display permanently or sporadically discolored and out of focus (see attachment) Cause Software for the A40/12 - Head-up display and N133/1 - Instrument cluster (IC) Remedy Software for the…
• 11019747Jun 9, 2025Steering. Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function), noise (breakaway noise) when leaving the limit stops of the height adjustment. Cause Height adjustment moves to the top/bottom limit stop and jams. 1. Driver seat control unit software 2.
• 11019011May 30, 2025Seats, Electrical system. Complaint In vehicles without codes REAR SEAT ENTERTAINMENT (854/447/864) and 903 REAR COMFORT SEAT HEATING (903) or REAR COMFORT PACKAGE (P08), the rear seat heating cannot be activated via voice control. However, the voice control erroneously provides feedback that the seat heating has been activated. Cause A26/17 - MBUX multimedia system (Head unit) software Remedy Software E604 (FUP6) corrects the erroneous…
• 11018712May 30, 2025Electrical system. Complaint MBUX head unit display with red text box "System Inoperative". ONLY for vehicles with SA code (549+21U) or (549+U19). Cause Head unit software variant. Remedy For all chassis use Xentry to update head unit (A26/17). Target boot software number should be either: • 247 904 6600 (E905.4) OR • 247 904 7500 (E906.1) If vehicle fits all criteria and either target software is not available via Xentry, please…
• 11018612May 22, 2025Body and structure. Complaint • Fuel filler flap protrudes from side wall • Fuel filler flap not opening Cause Under analysis Remedy Create TIPS case with the below information and send to the Body/Chassis/Entertainment Inbox: Open the flap and take a detailed photo of the fuel tank strap attached at the hinge arm. Is the attachment bent or kinked? Are there pressure marks in the recess where the retaining strap is located when…
• 11019018May 21, 2025Transmission and drivetrain. Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa). Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to micromovement in the connection between the wheel bearing inner…
• 11018510May 19, 2025Visibility (wipers, defrost, mirrors). Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : Remedy 1: (Only applies to vehicles produced prior to April 15, 2022) Must be included for warranty: 1. Picture of the forming gas check being performed with RO that shows the VIN clearly in view. (see attachments) 2. Clear picture of VIN on B-pillar. 3.
• 11018516May 15, 2025Engine. Complaint Check engine lamp activated, coolant warning message, and engine fan running at full speed. Below fault codes stored in N127 PTCU related to LIN network components. U063200, U063287, U02A900, U02A987, U0698E4, U0698E5, U02C800, U02C887, U063B00, U063B87 Cause Under analysis. Remedy Model 254 -Update software of PTCU N127 -Cleared fault codes and check vehicle operation Model 167 Disconnect 12V battery and…
• 11018322May 12, 2025Visibility (wipers, defrost, mirrors). Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : Remedy 1 (Only applies to vehicles produced during or prior to June 2023) 1. Picture of the forming gas check being performed with RO that shows the VIN clearly in view. 2. Clear picture of VIN on B-pillar. 3. Ensure that the rest of the AC system has been thoroughly…
• 11018229May 9, 2025Seats. Complaint In vehicles without codes REAR SEAT ENTERTAINMENT (854/447/864) and 903 REAR COMFORT SEAT HEATING (903) or REAR COMFORT PACKAGE (P08), the rear seat heating cannot be activated via voice control. However, the voice control erroneously provides feedback that the seat heating has been activated. Cause A26/17 - MBUX multimedia system (Head unit) software Remedy Software E604 (FUP6) corrects the erroneous…
• 11018164May 7, 2025Electrical system. Complaint Please note that the exact quick test conditions must be met as seen below. If not exactly as listed below, there is no need to create a TIPS case referencing this LI unless further assistance is needed outside of this document.
• 11018206May 2, 2025Electrical system. Complaint The result from the XENTRY battery test does not match the current state of the battery. Cause The XENTRY battery tester uses the stored on-board electrical system data in the SAM module to access the health of the 12 volt battery. The XENTRY battery test may not take into account a single discharge event because the SAM or EZS cannot record the data if the battery is discharged. Note: A discharged…

← All problems reported for the 2024 Mercedes-Benz GLE 350