2020 Mercedes-Benz GLE 580 Technical Service Bulletins

345 technical service bulletins (TSBs) are on record for the 2020 Mercedes-Benz GLE 580. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 11017217Apr 21, 2025Visibility (wipers, defrost, mirrors). Complaint Random heating of air conditioning system. Cause Temperature sensor in overhead control panel (OCP) delivering incorrect values: The temperature sensor in the overhead control panel is malfunctioning. Fault code B110709 or fault code B11F697 are present in the overhead control panel with the status (active) or (active stored).
• 11017206Apr 21, 2025Exterior lighting, Electrical system. Complaint Instrument cluster message for rear turn signal lamp despite functioning rear lamp. Fault code in N10/8 - rear signal acquisition and actuation module in the quick test: B164B49 The rear right turn signal lamp has malfunctioned. There is an internal electrical fault. and/or B164A49 The rear left turn signal lamp has malfunctioned. There is an internal electrical fault. Cause Sensitive fault detection in…
• 11017135Apr 21, 2025Electrical system. Complaint The message "Device detected at diagnostics connection See Owner’s Manual" appears sporadically in the multifunction display of the instrument cluster while driving (see picture in attachment).
• 11017132Apr 21, 2025Electrical system. Complaint Head-up display permanently or sporadically unavailable - with warning message in driver display (see attachment) Head-up display permanently or sporadically unavailable - without warning message in driver display Display permanently or sporadically discolored and out of focus (see attachment) Cause Software for the A40/12 - Head-up display and N133/1 - Instrument cluster (IC) Remedy control units.
• 11017127Apr 21, 2025Seats, Electrical system. Complaint The "Easy entry and exit feature" function deactivates itself after a brief period. Cause The cause is currently being investigated. Remedy A remedy is currently not available. A software update in the seat control unit does not solve the problem. The document will be updated once the reason has been analyzed and a remedy is available.
• 11017516Apr 11, 2025Electrical system, Steering. Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness. Remedy Test Procedure: Perform an initial quick test with freeze frame data.
• 11017037Apr 7, 2025Electrical system. Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious cause usually with one of the following scenarios: • Flashing without a speed limit ("- -"). • Flashing when current vehicle speed is under speed limit. • Flashing between US speed limit symbol and European speed limit symbol. Cause Under Investigation Remedy Under investigation. One option is to turn off…
• 11017022Apr 1, 2025Visibility (wipers, defrost, mirrors). Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : Remedy 1 (Only applies to vehicles produced during or prior to June 2023) 1. Picture of the forming gas check being performed with RO that shows the VIN clearly in view. 2. Clear picture of VIN on B-pillar. 3. Ensure that the rest of the AC system has been thoroughly…
• 11016221Mar 25, 2025Electrical system. Complaint This LI does Not apply to 223 or 206 which use a different generation of 48V systems. Please follow the relevant guided tests for the 223 and 206. For 223 with fault code B1FCB97 follow LI54.10-P-076026. Various causes are possible. The faults listed in the various causes do not all have to be present at all times. Some of these complaints may overlap. Rely on the faults listed in the Cause section for…
• 11016043Mar 24, 2025Transmission and drivetrain. Complaint A clicking/ticking/taping noise from underneath the vehicle with engine off during ECO stop event or after parking See video for example Cause Noise originates within the transmission valvebody Remedy Take a video from underneath vehicle recording the noise Pull EEPROM data, Inital Quick Test, and Control Unit Log Please open a TIPs case providing all data to assess next steps.
• 11015835Mar 14, 2025Suspension. Complaint Vehicle ride is rough. Vehicle VIN is one of the following: 4JGFB6BB5SB390103 4JGFD6BB1SB391761 4JGFB6BB4SB391033 4JGFD8KB6SB392142 4JGFD8KBXSB392127 4JGFB8KB1SB390739 4JGFD6BB7SB390047 4JGFD6BB6SB390475 4JGFB8KB9SB391413 4JGFD6BB6SB390296 4JGFB6BB2SB390740 4JGFD6BB4SB392399 4JGFD6BB5SB390077 4JGFD6BB2SB390893 4JGFD6BB1SB391999 4JGFD6BB3SB391325 NOTE: If VIN is outside of range, LI is NOT applicable…
• 11015626Mar 13, 2025Electrical system, Transmission and drivetrain. Complaint - Engine diagnosis indicator lamp (MIL) lights up. - Current and saved fault code in DCCU and powertrain control unit (PTCU): P2E9873 The position sensor of the external socket flap of the vehicle socket (direct current) indicates an electrical fault. The actuator does not open. - The vehicle starts or charges normally and without any problems. Cause Software in the control unit "N116/5 - DC…
• 11015616Mar 12, 2025Transmission and drivetrain. Complaint Possible humming noises from the drivetrain in the area of the rear axle, especially during tight cornering in the lower speed range. Cause Additives in rear axle differential oil Remedy Note: Please follow the instructions in this document. The replacement of components (other than those named for processing) is not effective. Remedy: A test drive must be performed.
• 11015574Mar 11, 2025Exterior lighting. Complaint The message "Device detected at diagnostics connection See Owner’s Manual" appears sporadically in the multifunction display of the instrument cluster while driving (see picture in attachment).
• 11015617Mar 10, 2025Electrical system, Body and structure. Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double-clicking on the button instead. This reduces the likelihood of the button…
• 11015659Mar 7, 2025Electrical system. Issue Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the communication software does not correspond with the latest series production configuration. The communication module will receive an OTA update which includes quality-enhancing optimizations and improves the system stability and accessibility of Mercedes me services. The update is downloaded and…
• 11015554Mar 7, 2025Electrical system. Complaint Head-up display permanently or sporadically unavailable - with warning message in driver display (see attachment) Head-up display permanently or sporadically unavailable - without warning message in driver display Display permanently or sporadically discolored and out of focus (see attachment) Cause Software for the A40/12 - Head-up display and N133/1 - Instrument cluster (IC) Software for the A40/12…
• 11015640Mar 5, 2025Electrical system. Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21)…
• 11014684Feb 28, 2025Engine. Complaint Red oil pressure warning in instrument cluster One of the below fault codes is stored in powertrain control unit N127: P052497 The oil pressure is too low. The system function is restricted. P052400 The oil pressure is too low Cause Various Remedy If low oil level warning present diagnose cause of this first. -Check engine oil level and correct if necessary.
• 11014608Feb 24, 2025Electrical system, Back-over prevention (rear camera). Complaint The flap of the reversing camera opens and closes by itself during forward travel several times during the trip. No camera image is displayed in the head unit. The reversing camera or the 360° system functions normally when activated manually or by engaging drive range "R". Cause This is not a malfunction, but an intended system behavior. Calibration of the reversing camera is in progress.
• 11014576Feb 24, 2025Electrical system. Complaint The flap of the reversing camera opens and closes by itself during forward travel several times during the trip. No camera image is displayed in the head unit. The reversing camera or the 360° system functions normally when activated manually or by engaging drive range "R". Cause This is not a malfunction, but an intended system behavior. Calibration of the reversing camera is in progress.
• 11014402Feb 21, 2025Fuel system. Complaint Customer-perceived problem: • Fuel gauge reading implausible • MIL ON (market-dependent) N118/3 Fault codes in control units FSCM_GEN4/5/6 • For these fault codes, the tests contained in XENTRY must be carried out P046109 / P206609 / P13E600 • For these fault codes, the connector couplings/wiring harness routing must be checked for damage P206600 / P046100 Cause Various Remedy Carry out XENTRY tests for…
• 11014398Feb 20, 2025Other or unknown. Complaint The intent of this document is to provide workshops with helpful technical reference language. • Commonly used acronyms in LI's and TIPS cases. • Control unit names, numbers, and how to identify. • Network/wiring architecture groups to baumuster quick reference. • Platform to baumuster quick reference.
• 11015052Feb 14, 2025Engine. On certain Model Year 2019 - 2023 C / E / G / GLC / GLE / GLS / GT/ S / SL - Class vehicles fitted with an eight-cylinder engine, the sealing ring in the engine thermostat could detach, causing a delay in the heating of the engine coolant. This may also cause the check engine Malfunction Indicator Lamp ('MIL') to illuminate.
• 11014255Feb 12, 2025Electrical system, Visibility (wipers, defrost, mirrors). Complaint Please note that the exact quick test conditions must be met as seen below. If not exactly as listed below, there is no need to create a TIPS case referencing this LI unless further assistance is needed outside of this document. Conditions Instrument Cluster Message: "Park Assist Inoperative" and B223263 with Bosch-ID C259; A+S (Active and Stored) and B223255 with Bosch-ID 1B5D; A+S (Active and Stored)…
• 11014596Feb 7, 2025Electrical system. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY20-25 A-Class, C-Class, CLA, CLS, E-Class, EQB, GLB, GLE, GLS, AMG GT 4-Door, and S-Class (118, 167, 177, 205, 213, 222, 238, 243, 247, 257, 290 platform) vehicles, the communication software does not correspond with the latest series production configuration.
• 11014412Feb 3, 2025Brakes. Complaint Noises/ squealing from the service brake in various driving situations and ambient conditions. Cause Frictional vibrations Remedy AMG brake systems are designed for high loads. This can result in noises under certain operating conditions and driving styles. Please refer to the Operator's Manual for further information such as care and maintenance instructions (washing vehicle directly after heavy use and…
• 11013996Feb 3, 2025Electrical system, Forward collision avoidance, Lane departure. Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness. Remedy Test Procedure: Perform an initial quick test with freeze frame data.
• 11013884Jan 31, 2025Engine. This NCU supersedes the prior NCUs issued on December 1, 2023 and February 06, 2024 and includes additional MY 2019 AMG G63 vehicles.
• 11013194Jan 28, 2025Electrical system. Complaint Head-up display permanently or sporadically unavailable - with warning message in driver display (see attachment) Head-up display permanently or sporadically unavailable - without warning message in driver display Display permanently or sporadically discolored and out of focus (see attachment) Cause Under analysis Remedy A software remedy is currently being developed. The LI will be updated once it…
• 11013183Jan 28, 2025Suspension. Complaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements. Sound file attached for comparison. NOTE: Steering functionality is not affected. For 192 and 232: Only affects vehicles in the below FIN range. FIN range up to: Model series 192: xxx xxx xx 002 876 Model series 232: xxx xxx xx 022 312 Cause Contact area between wheel bearing and steering knuckle.
• 11013339Jan 27, 2025Electrical system. Complaint Symptoms with driver display and/or central display Cause Under analysis Remedy NOTE: Please do not replace any parts. If you have symptoms with one or both displays, a TIPS case must be created. The TIPS case will be reviewed by MBUSA and GCSP. NOTE: Please perform the following steps before creating a TIPS case: Step 1: Check software release of the following control units to see if they are up to date…
• 11013192Jan 24, 2025Body and structure. Complaint Fuel door may require several attempts to open. Please note that if the complaint "Fuel filler flap not opening" occurs, it is important to check the fuel filler flap before replacing the central locking actuator. For gasoline hybrid vehicles where the fuel filler flap fails to open or does so but slowly, observe the document "Fuel filler flap fails to open or does so but slowly on plug-in HYBRID gasoline…
• 11013185Jan 24, 2025Body and structure. Complaint Paint damage on door paneling in area of door handle (see picture 1). Cause Alignment of door handle bearing bracket is not correct. Remedy 1. Paint the affected area of the door paneling using the spot repair procedure in accordance with the manufacturer's specifications. 2. Replace the door handle, ensuring that the door handle bearing bracket is installed correctly (see picture 2). Note: The optimized…
• 11013179Jan 24, 2025Fuel system. Complaint Customer-perceived problem: • Fuel gauge reading implausible • MIL ON (market-dependent) N118/3 Fault codes in control units FSCM_GEN4/5/6 • For these fault codes, the tests contained in XENTRY must be carried out P046109 / P206609 / P13E600 • For these fault codes, the connector couplings/wiring harness routing must be checked for damage P206600 / P046100 Cause Various Remedy Carry out XENTRY tests for…
• 11013079Jan 19, 2025Transmission and drivetrain. Complaint If TRANSMISSION 725.1 (9G TRONIC FACELIFT) exhibits any "shift quality" problem symptoms, various optimized diagnosis procedures are available to you for selected vehicle model series with STAR3 architecture, Cause Various Remedy Despite this, the problem shift mechanism should be verified with XENTRY in the presence of the customer as a preparatory measure.
• 11013081Jan 18, 2025Brakes. Complaint Noises/ squealing from the service brake in various driving situations and ambient conditions. Cause Frictional vibrations Remedy AMG brake systems are designed for high loads. This can result in noises under certain operating conditions and driving styles. Please refer to the Operator's Manual for further information such as care and maintenance instructions (washing vehicle directly after heavy use and…
• 11013175Jan 17, 2025Engine. Complaint The customer complains of a check engine light (CEL) on. May also complain of the engine running roughly and/or a loss of power. Cause Multiple Causes Remedy Please see the document "Remedy Instructions" in attachments. For MY19-24 G63 there may be an alternate solution available, please reference LI07.61-P-076755 before performing the steps in this LI for MY19-24 G63 vehicles.
• 11013298Jan 16, 2025Transmission and drivetrain. Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa). Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to micromovement in the connection between the wheel bearing inner race and the joint housing of the…
• 11013332Jan 15, 2025Transmission and drivetrain. Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel. Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to cracking of the microweld between the wheel bearing inner race and the…
• 11013189Jan 14, 2025Electrical system. Complaint When using the offroad display in the MBUX, the "Transparent hood" function cannot be activated using the camera symbol. Cause MBUX FUP5 software: • E504.3 (A 297 904 97 00) • E504.4 (A 297 904 03 01) Remedy Update of head unit A26/17 to the new software: FUP5 opt. E505.4 (A 297 904 05 01)
• 11012789Jan 9, 2025Electrical system, Visibility (wipers, defrost, mirrors), Exterior lighting. Complaint Please note that the exact quick test conditions must be met as seen below. If not exactly as listed below, there is no need to create a TIPS case referencing this LI unless further assistance is needed outside of this document. Conditions Instrument Cluster Message: "Park Assist Inoperative" and B223263 with Bosch-ID C259; A+S (Active and Stored) and B223255 with Bosch-ID 1B5D; A+S (Active and Stored)…
• 11012802Jan 8, 2025Steering. Complaint Play noticeable in the height adjustment of the steering column. See arrow direction in attached pictures. Cause Slipped thrust bearing ring on the height adjustment. Remedy Install repair kit for height adjustment of the steering column. For tightening torque, see attachment.
• 11012806Jan 6, 2025Lane departure, Electrical system. Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness. Remedy Test Procedure: Perform an initial quick test with freeze frame data.
• 11012787Jan 3, 2025Electrical system. Complaint The vehicle's position on the map is displayed far away from its actual position, e.g. the vehicle is displayed as being in the middle of the ocean. Note: In the quick test, no relevant DTC is displayed for this. Cause The GNSS antenna is not correctly inserted at the GNSS connection (see picture in the attachment) in the head unit (A26/17). Remedy Insert the connector into the GNSS connection and ensure…
• 11011767Dec 6, 2024Electrical system. Complaint <p> After a software update, the MBUX multimedia system (A26/17) may incorrectly display the fault code B19C804 "Software tampering has been detected. There is an internal fault". </p> <p> </p> <p> Note: If there are no relevant customer complaints, then the DTC can be ignored as it does not directly affect functionality. If there is a customer complaint in addition to the above DTC, further diagnostic…
• 11011544Dec 4, 2024Electrical system. Complaint Symptoms with driver display and/or central display Cause Under analysis Remedy NOTE: Please do not replace any parts. If you have symptoms with one or both displays, a TIPS case must be created. The TIPS case will be reviewed by MBUSA and GCSP. NOTE: Please perform the following steps before creating a TIPS case: Step 1: Check software release of the following control units to see if they are up to date…
• 11011553Dec 3, 2024Body and structure. Complaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim. • If the noise continues to occur even with the door trim removed, then continue the diagnosis working towards the speaker and if necessary, create a TIPS case with an informative video as an attachment.
• 11011564Dec 2, 2024Electrical system, Engine. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2023 CLS (257 platform), E-Class (213 and 238 platform), GLE (167 platform), and AMG GT 4-Door (290 platform) vehicles, the engine control unit software does not correspond to current production specifications. As a consequence, the functionality of the post-catalyst oxygen sensor may be impaired due to increased…
• 11010818Nov 20, 2024Transmission and drivetrain. Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy It is important that LI54.15-P-057373 is processed before replacing any component parts (transmission 722.9).

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