2020 Mercedes-Benz GLE 580 Technical Service Bulletins

345 technical service bulletins (TSBs) are on record for the 2020 Mercedes-Benz GLE 580. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 11010755Nov 20, 2024Electrical system. Complaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot be activated. The DTC B15CE00 is active or active+saved.
• 11010494Nov 13, 2024Exterior lighting, Visibility (wipers, defrost, mirrors). Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 °C/+64.4 °F) Note: Do not wash the vehicle or subject it to…
• 11010455Nov 12, 2024Transmission and drivetrain. Complaint Only vehicles with a variable transfer case are affected. Can be identified through control unit N45 or N15/7 in the quick test When accelerating with light load, vibrations or jolting sensation may come from the drivetrain Cause Modified oil quality of the transfer case over time Remedy Check initial quick test for faults in the following control units N45 - All-wheel drive (ARS) N127 - 'Drivetrain'…
• 11010450Nov 12, 2024Electrical system. Complaint When using the offroad display in the MBUX, the "Transparent hood" function cannot be activated using the camera symbol. Cause MBUX FUP5 software: • E504.3 (A 297 904 97 00) • E504.4 (A 297 904 03 01) Remedy Update of head unit A26/17 to the new software: E504.5 (A 297 904 09 01)
• 11010438Nov 4, 2024Electrical system. Complaint Customer complains about anti-theft alarm system triggering without obvious cause when the vehicle is parked and/or when entering the vehicle. All MFA2 and 167 derivates with code 882 may be affected. Cause This is caused by a sporadic loss of communication to the anti-theft alarm system [N26/6].
• 11010435Nov 4, 2024Visibility (wipers, defrost, mirrors), Engine. Complaint -Check engine light(MIL) is ON. -Current and stored fault code in DCCU and PTCU : P2E9873 The position sensor of the exterior socket flap of the vehicle socket (direct current) has an electrical fault. The actuator does not open. -Starting the vehicle or Charging the vehicle is normal without any issues. Cause Software in the "N116/5 - Direct current charge connection unit (DCCU)" control unit. Remedy SW…
• 11010437Nov 1, 2024Visibility (wipers, defrost, mirrors), Electrical system. Complaint Automatic window raising function of side window inoperative. Cause Denormalization of the window lifter system. Remedy Update the software in the affected door control unit (N69/x). This requires the door control unit (N69/x) to be commissioned.
• 11009549Oct 29, 2024Electrical system. Complaint Customer complains about anti-theft alarm system triggering without obvious cause when the vehicle is parked and/or when entering the vehicle. All MFA2 and 167 derivates with code 882 may be affected. Cause This is caused by a sporadic loss of communication to the anti-theft alarm system [N26/6].
• 11009122Oct 23, 2024Visibility (wipers, defrost, mirrors), Body and structure. Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector…
• 11009036Oct 16, 2024Electrical system, Wheels. Complaint "Active Emergency Stop Assist Currently Unavailable" and "Active Steering Assist Inoperative" instrument cluster messages along with Tire Pressure Light on in Instrument Cluster. Cause Both systems are temporarily unavailable due to low tire pressures. An active tire pressure monitor light may result in some assistance features being temporarily unavailable until tire pressures are corrected. Remedy…
• 11008880Oct 3, 2024Electrical system. Complaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot be activated. The DTC B15CE00 is active or active+saved.
• 11008882Oct 1, 2024Visibility (wipers, defrost, mirrors). Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : Remedy 1 (Only applies to vehicles produced during or prior to June 2023) 1. Picture of the forming gas check being performed with RO that shows the VIN clearly in view. 2. Clear picture of VIN on B-pillar. 3. Ensure that the rest of the AC system has been thoroughly…
• 11008093Sep 28, 2024Electrical system. Complaint After clicking on the "Radio" selection function, the radio does not start and instead a permanent loading wheel is displayed. See attached picture for example. Cause Software version Remedy A26/17 - MBUX multimedia system (Head unit) unit must be replaced. When the head unit is in this condition, a software update will not remedy the situation.
• 11008091Sep 28, 2024Electrical system. Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21)…
• 11008072Sep 25, 2024Electrical system. Complaint White plastic insert present on microphone assembly. See figure A for example. Cause The insert (breathable filter) is designed to be inside for dust protection and air flow control. Remedy Do not remove the breathable filter from the microphone assembly. This part is designed to be in the microphone and should remain in the vehicle. Note: If TIPS support is required for microphone symptoms please open a…
• 11007974Sep 21, 2024Exterior lighting. Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front…
• 11007956Sep 20, 2024Electrical system, Engine. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2023 CLS (257 platform), E-Class (213 and 238 platform), GLE (167 platform), and AMG GT 4-Door (290 platform) vehicles, the engine control unit software does not correspond to current production specifications. As a consequence, the functionality of the post-catalyst oxygen sensor may be impaired due to increased…
• 11007858Sep 12, 2024Electrical system, Seats. Complaint The "Easy entry and exit feature" function deactivates itself after a brief period. Cause The cause is currently being investigated. Remedy A remedy is currently not available. A software update in the seat control unit does not solve the problem. The document will be updated once the reason has been analyzed and a remedy is available.
• 11007857Sep 12, 2024Visibility (wipers, defrost, mirrors). Complaint Customer concern of Air Conditioning not cooling. Note: For vehicles produced during or prior to June 2023, a TIPS case is not necessary. However, parts from repairs on such vehicles may be requested back for analysis at the QEC. Therefore, please follow parts disposition in NetStar. Repairs where parts are not returned per parts disposition instructions, or parts found to be NTF (no trouble found) are…
• 11007796Sep 11, 2024Electrical system, Visibility (wipers, defrost, mirrors). Complaint Individual functions such as sliding sunroof or roller sunblind can no longer be operated using the gesture recognition system. Cause Gesture recognition system control unit software N168 Remedy For vehicles before modification year 23/2: A remedy is currently being developed. Replacing parts will have no effect. For vehicles as of modification year 23/2: Considered to be a series production…
• 11007753Sep 10, 2024Exterior lighting. Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing…
• 11007673Sep 10, 2024Body and structure. Complaint Damage or discoloration to paint protection films on vehicle. Cause Chip protection films are a wear item that may need to be replaced over the life of the vehicle. They are typically not covered by vehicle warranty. Remedy To properly install a paint/chip protection film, please follow the below guidelines: #1 - Utilize a solution that is 0.2% soap solution (1,000ml of water + 2ml of liquid soap). #2…
• 11007728Sep 9, 2024Transmission and drivetrain. Complaint To insure vehicle down time is kept at a minimum and all required information is available when case is escalated, as well as assist technicians with checks that may help lead in resolving issue without case creation. THIS LI IS NOT TO BE USED AS A REASON FOR CASE CREATION BUT AS A GUIDE IF A CASE IS NEEDED Cause There are, at times, additional steps workshops can do to help diagnose and rectify…
• 11006678Aug 19, 2024Exterior lighting, Electrical system. Complaint • Head-up display permanently or sporadically unavailable - with warning message in driver display • Head-up display permanently or sporadically unavailable - without warning message in driver display • Display permanently or sporadically discolored and out of focus Cause Previous N133/1 - Instrument cluster (IC) control unit software. Remedy Update the N133/1 - Instrument cluster (IC) software.
• 11006700Aug 14, 2024Electrical system. Complaint Once the head unit A26/17 is updated to the FUP4 software release E445.0, it may be the case that online connectivity is no longer available Cause E445.0 FUP4 software release Remedy Update the A26/17 - MBUX multimedia system (Head unit) software to E445.2 FUP4 Optimized or newer version to resolve the complaint.
• 11006695Aug 5, 2024Electrical system. Complaint When using the offroad display in the MBUX, the "Transparent hood" function cannot be activated using the camera symbol. Cause MBUX FUP5 software: • E504.3 (A 297 904 97 00) • E504.4 (A 297 904 03 01) Remedy The remedy is currently being developed. Note: A remedy is not yet available. Replacing the hardware does not resolve the symptom. Do not replace the MBUX for this concern. The information will be…
• 11006550Aug 3, 2024Visibility (wipers, defrost, mirrors). Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : 1. Initial Quick Test 2. Create a short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as well. 3. Picture of the forming gas check being performed with VIN/RO in view. 4. OBS recording of XENTRY AC…
• 11005347Jul 31, 2024Engine. Complaint Yellow coolant warning system message appears in instrument cluster. Fault code P048392 or P048397 present in N127 Powertrain Control Unit. Cause Faulty communication between fan and control unit N127-PTCU. Remedy If other fault codes related to engine fan are present, process these first. Replace engine fan with part as specified in XENTRY parts information. Group 50/015. Note: Do not install a lower…
• 11005294Jul 23, 2024Exterior lighting. Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 °C/+64.4 °F) Note: Do not wash the vehicle or subject it to…
• 11005334Jul 15, 2024Electrical system, Brakes, Forward collision avoidance. Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness. Remedy Test Procedure: Perform an initial quick test with freeze frame data.
• 11005344Jul 9, 2024Transmission and drivetrain. Complaint Customer complaints relating to automatic transmission 725.0 (NAG3 Classic / 9G-TRONIC automatic transmission) and 725.1 (NAG3 facelift/9G-TRONIC automatic transmission facelift) For faster, more effective and more targeted diagnosis, Intelligent Predictive Repair (IPR) has been developed and integrated into XENTRY Diagnosis. This ensures an automated diagnosis process.
• 11005331Jul 9, 2024Transmission and drivetrain. Complaint Only vehicles with a variable transfer case are affected. Can be identified through control unit N45 or N15/7 in the quick test When accelerating with light load, vibrations or jolting sensation may come from the drivetrain Cause Modified oil quality of the transfer case over time Remedy Check initial quick test for faults in the following control units N45 - All-wheel drive (ARS) N127 - 'Drivetrain'…
• 11003094Jun 27, 2024Visibility (wipers, defrost, mirrors). Complaint Customer concern of Air Conditioning not cooling. Cause Possible refrigerant leak at the evaporator. Remedy Perform the following measures : 1. Initial Quick Test 2. Create a short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as well. 3. Picture of the forming gas check being performed with VIN/RO in view. 4. OBS recording of XENTRY AC…
• 11003092Jun 27, 2024Seats, Electrical system. Complaint • Seats cannot be adjusted • Seats cannot be folded • Seats in the 2nd seat row cannot be locked or unlocked • Normalization cannot be performed in its entirety using XENTRY Cause Various Remedy *Make sure a battery charger is connected to vehicle while performing all testing* Please perform the following checks that help to resolve most concerns: #1 - Make sure seat control units have latest software…
• 11003211Jun 12, 2024Visibility (wipers, defrost, mirrors). Complaint The following event codes are logged in control unit IDC213 - N62/4 (Intelligent Drive control unit): U0401FC and U0401FD. Cause Under analysis. Remedy Neither of the two event codes is relevant for the functioning of control unit IDC213 - N62/4 (Intelligent Drive control unit) and can be ignored.
• 11000618May 25, 2024Visibility (wipers, defrost, mirrors). Customer concern of Air Conditioning not cooling. Possible refrigerant leak at the evaporator. Remedy Perform the following measures and open a TIPS case in the HV/LV inbox labeled "167 Evaporator Suspected of Leaking" In the case, please include the following: 1. Attach the Initial Quick Test 2. Short video of the actual pressures via AC machine, showing the engine running, and hold a copy of the VIN/RO in view as…
• 11000624May 22, 2024Fuel system, Engine. The customer complains of a check engine light (CEL) on. May also complain of the engine running roughly and/or a loss of power. Multiple Causes Remedy Please see the document "Remedy Instructions" in attachments. For MY19+ G63 there may be an alternate solution available. Please reference LI07.61-P-076755 before performing the steps in this LI.
• 11000610May 16, 2024Brakes, Transmission and drivetrain, Electrical system. Complaint 1. Cracking noises from the area of the rear axle 2. or a message in the instrument cluster "ESP, ABS failed". Cause Anti-cracking disk at the external joint of the side shaft at the rear axle is broken. Remedy • Customer complaint due to noises: • A test drive must be performed. For a precise noise analysis (localization of the noise), make use of the NVH/PICO.
• 11000606May 14, 2024Electrical system. Complaint Message in Instrument Cluster: "Active Brake Assist function restricted". The driver assistance systems are temporarily unavailable. Note: Please note the listed fault code! Cause Rarely, it may be the case that communication is interrupted due to a brief interruption in the power supply to the LRR (B92/12) or A108 (Active Brake Assist). Remedy Perform new SCN coding at BC_R (N10/8).
• 11000523May 4, 2024Electrical system. Work procedure 1. Connect XENTRY Diagnosis. 2. Update left rear seat control unit software. - To do this, select menu item "Quick test view – N32/5 – Left rear electrical seat adjustment – Adaptations – Update of control unit software". - Then follow the user guidance in XENTRY Diagnosis. 3. Update right rear seat control unit software. - To do this, select menu item "Quick test view – N32/6 – Right rear electrical…
• 11000542May 2, 2024Electrical system. High-frequency interference noise may be heard from the speakers while driving. This complaint only occurs when "voice amplification" is active. Coupling noise of microphone signal in voice amplification. Intermediate remedy: The interference noise can be remedied by deactivating voice amplification: "Home" -> "Settings" -> "System" -> "Audio" and de-select "Voice amplification to rear" to switch off the function…
• 10253708Apr 30, 2024Electrical system. In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA (MBUSA) is extending the coverage for the Fuel System Control Module (FSCM) software on your vehicle from the original New Vehicle Limited Warranty of 4 years / 50,000 miles to 1 S year: / 150,000 mile: (whichever occurs: first), and applies to the vehicle…
• 10253703Apr 26, 2024Electrical system. This is to notify you of the Service Campaign OTA update for the MBUX system software in 750,313 Model Year (MY) MY19-24 A-Class, CLA, CLS, E-Class, EQB, GLA, GLB, GLC, GLE, GLS, GT 4-door (177, 118, 257, 213, 238, 243, 247, 253,167, 290 platform) vehicles. The vehicles will not be visible or flagged in VMI or EVA.
• 10253715Apr 23, 2024Fuel system, Engine cooling, Electrical system. Check engine light active and FC P146364 Temp. and pressure sensor B4/7 is stored in Engine control unit and Fuel pump control unit. Software parameter in Fuel pump control unit. Perform software update for Fuel System Control Module (FSCM) N118. New software is A0009026661.
• 10253706Apr 12, 2024Electrical system, Fuel system. IMPORTANT EMISSION EXTENDED WARRANTY INFORMATION In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC ("MBUSA") is extending the warranty coverage on the Fuel System Control Module (FSCM) software in certain Model Year ("MY") vehicles listed below from the original New Vehicle Limited Warranty of 4 years/50,000…
• 10252773Mar 15, 2024Electrical system. The following symptoms may be present in the instrument cluster: 1. "Perform vehicle handover" in the workshop menu to start the maintenance computer for service A/B cannot be carried out. 2. Service confirmation is not possible because "Perform vehicle handover" is displayed. This cannot be carried out. Routine change in software in instrument cluster N133/1. Vehicle handover has not taken place.
• 10252777Mar 11, 2024Electrical system, Body and structure. Tailgate opens unintentionally. Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double-clicking on the button instead. The recoding can be carried out as follows: 1. Add AO…
• 10251356Feb 23, 2024Electrical system, Equipment. The radio station favorites list is no longer present after bus idle Saving process during download Perform software update in control unit HU6 in the head unit (A26/17) to version E871.1 (A 247 904 53 00).
• 10251118Feb 15, 2024Electrical system. After clicking on the "Radio" selection function, the radio does not start and instead a permanent loading wheel is displayed. See attached picture for example. Software version Remedy A26/17 - MBUX multimedia system (Head unit) unit must be replaced. When the head unit is in this condition, a software update will not remedy the situation.
• 10251176Feb 9, 2024Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY20-23 A-Class, C-Class, CLA, CLS, E-Class, GLA, GLB, GLC, GLE, GLS, AMG GT, S-Class (177, 205, 118, 257, 213, 238, 247, 253, 167, 290, 217, 222 platform) vehicles, the communication module system software does not correspond with the latest series production configuration.

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