2021 Mercedes-Benz S 580 Technical Service Bulletins

310 technical service bulletins (TSBs) are on record for the 2021 Mercedes-Benz S 580. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10244748Oct 20, 2023Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-23 C-Class, EQS, S-Class, SL, EQE, GLC (206, 296, 297, 223, 232, 294, 295, 254 platform) vehicles, the head unit software will be updated remotely to MBUX 2.4.
• 10244837Oct 10, 2023Electrical system. The "SOS nonfunctional" message appears sporadically in the instrument cluster of the vehicle. The fault code B129C00 is stored in the control unit log. The message occurs in particular after the vehicle has been non-operational for an extended period of time; the message then disappears of its own accord after a few minutes. No functional limitation to the emergency call system is to be expected. Software error in…
• 10244738Oct 10, 2023Visibility (wipers, defrost, mirrors). Following a software update of the head unit to FUP3 variant 316.5 or higher, the "Residual heat" button is no longer displayed in the air conditioning system operating menu. A26/17 head unit MBUX software There is currently no remedy available. Replacing the hardware will not remedy the problem. A software update is intended with the FUP4 software E444.x (planned release for Q4/23)
• 10243313Sep 18, 2023Electrical system. Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz, has determined that on certain MY 2021 S-Class (223 platform) vehicles, the software for the communication module does not correspond to the latest series production configuration. The update is free of charge and will be carried out in the background. The installation will update the communication module in order to be able to perform remote software…
• 10243312Sep 18, 2023Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021 S-Class (223 platform) vehicles, the software for the communication module does not correspond to the latest series production configuration. The communication module software will be updated to enable remote software updates on other control units in the future.
• 10243306Sep 8, 2023Electrical system. 12V message in IC when starting the vehicle. SW updates need to be performed. Follow the guided test for FC U116000 in N73/3*1 EIS CU. Perform the SW checks and updates. Fully charge both 12V and 48V batteries. After, perform a few drive/park cycles with at least 1 overnight park cycle. If the 12V message is no longer present, release the vehicle.
• 10243311Sep 1, 2023Electrical system. Complaint On vehicles with a low mileage, it may be the case that the displays in the rear passenger compartment do not start up. The Samsung tablet also remains stuck on the disclaimer. The Rear Seat Entertainment Package is nonfunctional and cannot be started or operated. Transport mode was unable to be completely deactivated. The rear seat unit is still in transport mode. Perform activation and subsequently…
• 10241527Aug 28, 2023Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2018-2023 C-Class, EQE, EQE SUV, EQS, EQS SUV, GLC, GLE and S-Class (206, 295, 294, 297, 296, 254, 167 and 223 platform) vehicles, the communication module software does not correspond with the latest series production configuration. The update is free of charge and will be carried out in the background.
• 10241536Aug 21, 2023Electrical system, Equipment. Phone call log is not shown in the MBUX display. If the telephone connects with the head unit again, the call log may not be sent. Current software release for the A26/17 - MBUX multimedia system (Head unit) Currently there is no remedy available. Replacing the hardware will not resolve the symptom. • New software for the A26/17 - MBUX multimedia system (Head unit) will be made available with software version…
• 10241513Aug 21, 2023Electrical system. With the adaptations from modification year 802 to modification year 803, the illumination of the multimedia connection units has also been converted from white to blue. The conversion in the production process could result in a different assignment (sometimes white instead of blue or vice versa). Conversion in the production process If a customer reports the different assignment (sometimes white instead of blue or…
• 10241523Aug 9, 2023Latches, locks and linkages, Body and structure. Flush door handle needs to be pulled on with increased force in order to open the door manually. Turning angle sensor lever is broken. Replace the bearing bracket of the flush door handle.
• 10240250Jul 19, 2023Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021-2024 C-Class, EQE, EQE SUV, EQS, EQS SUV, GLC, GLE and S-Class (206, 295, 294, 297, 296, 254, 167 and 223 platform) vehicles, the head unit software does not correspond with the latest series production configuration. The update is free of charge and will be carried out in the background. The…
• 10238427Jun 5, 2023Electrical system, Transmission and drivetrain. Complaint 1. "Perform vehicle handover" in the workshop menu to start the maintenance computer for service A/B cannot be carried out. 2. Service confirmation is not possible because "Perform vehicle handover" is displayed. This cannot be carried out. Cause Routine change in software in instrument cluster N133/1. Vehicle handover has not taken place.
• 10237270May 19, 2023Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2021-2023 EQE, EQS, EQS SUV, and S-Class (223, 295, 296, and 297 platform) vehicles, the software of the sound system does not correspond with the latest series production configuration. The software update serves as the necessary preparation for additional functionalities that will be included in the future to…
• 10237265May 19, 2023Brakes, Electrical system, Forward collision avoidance. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2022-2023 C-Class, EQS and S-Class (206, 297 and 223 platform) vehicles, the driving assistance system control unit software does not meet current specifications. In the presence of uniquely shaped civil superstructures that parallel the roadway at a height of~26-33 feet (e.g. large overhanging bridge…
• 10237261May 9, 2023Air bags. Complaint Electrical fault on rear airbag/window airbag. SRS indicator light on in instrument cluster. Cause Contact problems that may create a short circuit between the pins or to the vehicle ground Remedy Connect and disconnect the affected airbag five times Then the squib must be carefully blown out with dry compressed air.
• 10235669Apr 11, 2023Electrical system. Complaint Brief connectivity interruptions when using Apple CarPlay over Wi-Fi, for example when driving underneath toll bridges. Cause There may be interruptions to WiFi as a result of external interference. This is particularly observed around toll bridges. Remedy There is currently no remedy and replacing hardware does not resolve the problem. An alternative option would be to use Apple CarPlay wired.
• 10232330Feb 13, 2023Latches, locks and linkages, Body and structure. Complaint The surface-flush door handle sometimes does not retract when the vehicle is locked. It is only after repeated locking operation that the problematic door handle retracts. Cause Motor fault detection (FC B185E96 or B185D96) is triggered in the bearing bracket electronics of the surface-flush door handle (A17/x) during the retracting movement and an adjustment for this cycle is prevented. Remedy Replace…
• 10231037Jan 17, 2023Electrical system. Complaint Traffic Light View is intermittently inoperable after updating the MBUX Multimedia System (A26/17) to E316.5. Cause Previously available MBUX software release. Remedy A new software remedy is currently available. Please update the head unit software to version E329.5 or newer.
• 10231038Jan 10, 2023Electrical system. Complaint Customer states that they are unable to actuate the rear-door roller sunblinds via the MBUX settings. Note: The roller sunblinds can still be actuated by the switch on the respective door panel Cause Root cause varies depending on model year Remedy For model year 22 and newer: • Perform software updates of the Rear Door Control Units (N69/3 and N69/4) For model year 21: • There is no technical…
• 10231036Jan 10, 2023Electrical system. Complaint The "Ambient Light Warning Assistance Inoperative" warning message is displayed in the instrument cluster and the light-emitting diode strips are not working. This message is set by the active ambient lighting control unit (N162/1), when a light-emitting diode strip is missing or where a fault is detected in the light-emitting diode strip. Cause The following causes are possible: 1. Rework in active…
• 10231032Jan 5, 2023Latches, locks and linkages, Electrical system. Complaint Tailgate opens unintentionally. Cause Accidental or unnoticed activation of the button to open the tailgate on the vehicle key. E.g. when stored in trouser pocket, handbag etc. Remedy As of the 6th generation, the vehicle key can be recoded so that the tailgate no longer opens as a result of a long press on the button, but by double-clicking on the button instead.
• 10231027Jan 4, 2023Electrical system. Complaint Message in IC: "Active Brake Assist function restricted". "Active Emergency Stop Assist inoperative" "Active Lane Keeping Assist inoperative" "Active Blind Spot Assist inoperative" Note: The problem can occur after a software update of control unit N62/4 - Driver assistance system A quick test may not show any relevant fault codes related to the IC messages.
• 10228821Dec 16, 2022Electrical system, Forward collision avoidance. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (“MY”) 2021 S-Class (223 platform) vehicles, the software for the driving assistance system control unit may not correspond to the current production specification. This may result in faulty long-range radar-based warnings occurring. What We’re Doing MBUSA will conduct a service campaign. An authorized…
• 10228807Dec 1, 2022Steering. Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams.
• 10225803Oct 14, 2022Steering. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2021 E-Class and S-Class (213 and 223 platform) vehicles, the steering wheel material does not correspond to current production specifications. Over time, the leather may detach from the steering wheel. What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will replace the…
• 10219250Aug 11, 2022Steering. Replace steering column switch module
• 10219247Aug 11, 2022Fuel system. Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2028-2021 S-Class, S-Class Coupe/Cabriolet (217 and 222 platforms) vehicles, the low pressure fuel line does not correspond to the current series production configuration. Therefore, it is possible that accelerated aging in the area of connection could occur, resulting in a leak. A risk of…
• 10217143Jul 29, 2022Electrical system, Equipment. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (“MY”) 2021 S-Class (223 platform) vehicles, the software for the driving assistance system control unit may not correspond to the current production specification. This may result in faulty long-range radar-based warnings occurring. What We’re Doing MBUSA will conduct a service campaign. An authorized…
• 10213055May 26, 2022Seats. Complaint Creaking noise from side bolster when load applied to seat cushion of front seats. Cause Soiling to the replacement fabric of the seat cushion cover means that friction on the seat side finisher mountings generates a creaking noise. Remedy 1. Clean fabric cover and seat side finisher in marked area (Pic. 1) 2. Apply lubricant A 000 989 35 60 in area of inner plastic cover (reinforcement for cover at inner…
• 10209885Mar 30, 2022Latches, locks and linkages. Door handles do not extend when pressed, use key to extend door handles and follow prescribed steps.
• 10209884Mar 30, 2022Latches, locks and linkages. Door handles selectively do not extend due to engagement of "anti-play" mode. Reset anti-play counter as necessary.
• 10208748Feb 16, 2022Equipment, Electrical system. Complaint Following a software update of the MBUX multimedia system (A26/17), the MBUX tablet can no longer be configured. Therefore, the tablet cannot be used to control the Rear Seat Entertainment displays or perform any other in-vehicle functions. Cause Previous release of the Android operating system software for the MBUX tablet Remedy Update the MBUX Tablet Android operating system software.
• 10208739Feb 16, 2022Electrical system. Complaint The oil level is not correctly displayed while the instrument cluster display is in workshop mode. The oil level is reported in an inverted fashion when a correction is carried out. I.e. instead of an instruction to refill the oil quantity, an instruction to reduce the oil level is displayed, or vice versa. Cause Previous software release for instrument cluster control unit (N133/1) Remedy Update…
• 10208676Feb 14, 2022Suspension, Brakes. Correct torque of screw connection between hydraulic lines and all suspension struts
• 10208747Feb 10, 2022Equipment, Electrical system. Complaint Customer may have the following complaints: • Mobile device will not connect to the vehicle's WLAN network • No outbound internet access over WiFi • Mobile device bluetooth pairing is not possible • Apple Carplay and Android Auto are inoperable • USB devices are not recognized Cause Current MBUX multimedia system (A26/17) software release Remedy Performing a user data reset via the Central…
• 10208752Feb 3, 2022Seat belts. Complaint The warning message “PRE-SAFE inoperative” shown on IC display. “PRE-SAFE Inoperative” message found in cluster. Quick test shows that either left or right front Emergency Tensioning Retractor (ETRs) are unable to communicate with XENTRY Diagnosis. Instrument cluster confirms communication issues with ETRs. Note: If short or open circuit faults are found (or any other faults related to the ETRs)…
• 10208741Feb 2, 2022Latches, locks and linkages. • The flush-mounted door handle could jam or skip while extending and may move in a jerky manner while doing so. • In the area of the paneling section of the door, paint damage could be present (picture 1) and/or an abrasion point could be present at the door handle (picture 2). Cause The door handle could be installed too low in the y direction and/or the z direction (picture 3). As a result, the door handle…
• 10207199Jan 9, 2022Electrical system. Complaint The range of the integrated garage door opener (GTO) is too short. Cause 1. Vehicles equipped with infrared windows and/or a heated windshield may suffer from complaints involving low transmission power. 2. When comparing the range between the integrated GTO and the garage door hand transmitter, the garage door hand transmitter is tested outside the vehicle. 3. The garage door hand transmitter is being…
• 10207183Jan 4, 2022Equipment, Engine cooling. Complaint Sporadic warning message in instrument cluster "Engine oil pressure stop switch off vehicle" (or similar) is shown in red on vehicles with low mileage. Cause Directional control valve may stick. Remedy 1- Read off oil level in instrument cluster and correct if necessary. 2- Perform approx. 10-15 engine starts, then clear fault codes. 3- Perform road test with vehicle. If fault code reoccurs during road…
• 10206077Dec 8, 2021Engine cooling. "MY15+ M278 and M157 Equipped Vehicles with Fault Code ""P023400 – Boost Pressure is Too High"" "
• 10203899Nov 12, 2021Electrical system. Update signal acquisition and actuation module front control unit software
• 10203902Nov 5, 2021Body and structure. Retrofit rubber mounting for mobile phone cradle in front center console
• 10205803Aug 27, 2021Equipment. The mobile phone address book may not be transferred completely to the multimedia system COMAND, Audio 20, or MBUX. The contact list may not be fully populated and in some instances, the call list will display telephone numbers but no names.
• 10205820Aug 20, 2021Other or unknown, Equipment. Important new emission service campaign information.
• 10205796Aug 17, 2021Body and structure. Clattering noise when raising lowering window using the front door window
• 10205814Aug 11, 2021Fuel system. Fuel filler flap opens slowly/switch flashes/tank is bleeding instrument cluster warning
• 10205795Aug 11, 2021Body and structure. Flushmounted door handle may be sluggish when retracting.
• 10205802Aug 9, 2021Electrical system. The "Ambient Light Warning Assistance Inoperative" warning message is displayed in the instrument cluster and/or the lightemitting diode strips are not working.
• 10205808Aug 3, 2021Electrical system. The rear entertainment system displays may flicker see attached.

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