2023 Mercedes-Benz S 580 Technical Service Bulletins

308 technical service bulletins (TSBs) are on record for the 2023 Mercedes-Benz S 580. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 11010970Nov 27, 2024Electrical system. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-25 C-Class, CLA, EQB, EQE, EQS, G-Class, GLA, GLB, GLC, GLE, GLS, GT, S-Class, and SL (206, 118, 243, 294, 296, 465, 247, 254, 167, 192, 223, and 232 platform) vehicles, the MBUX multimedia system does not correspond with the latest series production configuration. The MBUX multimedia system control unit will receive…
• 11010818Nov 20, 2024Transmission and drivetrain. Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy It is important that LI54.15-P-057373 is processed before replacing any component parts (transmission 722.9).
• 11010755Nov 20, 2024Electrical system. Complaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot be activated. The DTC B15CE00 is active or active+saved.
• 11010744Nov 19, 2024Engine. Complaint Engine cooling fan running for an extended time after switching off vehicle. Cause Optimized thermal management in latest PTCU software. Remedy This is a normal function in the latest PTCU software. Engine fan will operate for up to 20 minutes after ignition is switched off. Note: Repair work should only be performed if a clear malfunction is identified
• 11010494Nov 13, 2024Visibility (wipers, defrost, mirrors), Exterior lighting. Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 °C/+64.4 °F) Note: Do not wash the vehicle or subject it to…
• 11010482Nov 13, 2024Body and structure. Complaint Function error at trunk lid lock • Fails to close • Does not completely close Cause Under analysis Remedy Please create a TIPS case with the below information and submit to the Body/Chassis/Entertainment. -- Videos of the complaint occurring. -- Xentry quick test and actual values of the trunk lid. -- Test results of trying to open or close the trunk multiple ways (key, driver seat switch, lid switches…
• 11010455Nov 12, 2024Transmission and drivetrain. Complaint Only vehicles with a variable transfer case are affected. Can be identified through control unit N45 or N15/7 in the quick test When accelerating with light load, vibrations or jolting sensation may come from the drivetrain Cause Modified oil quality of the transfer case over time Remedy Check initial quick test for faults in the following control units N45 - All-wheel drive (ARS) N127 - 'Drivetrain'…
• 11010435Nov 4, 2024Visibility (wipers, defrost, mirrors), Engine. Complaint -Check engine light(MIL) is ON. -Current and stored fault code in DCCU and PTCU : P2E9873 The position sensor of the exterior socket flap of the vehicle socket (direct current) has an electrical fault. The actuator does not open. -Starting the vehicle or Charging the vehicle is normal without any issues. Cause Software in the "N116/5 - Direct current charge connection unit (DCCU)" control unit. Remedy SW…
• 11009204Oct 23, 2024Body and structure. Complaint • The flush-mounted door handle could jam when it is pulled out and may move in a jerky manner when doing so. • In the area of the paneling section of the door, paint damage could be present (picture 1) and/or an abrasion point could be present at the door handle (picture 2). Cause The door handle could be installed too low in the y direction and/or the z direction (picture 3); as a result, the door…
• 11009122Oct 23, 2024Visibility (wipers, defrost, mirrors), Body and structure. Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector…
• 11009139Oct 22, 2024Seats. Complaint When driving on rough ground, there may be noises from the 4-way head restraint of the front seats. The fault profile is not present at the limit stops (head restraint entirely retracted or entirely extended). Cause Head restraint has increased play between the worm and gearwheel in the head restraint mechanism. Remedy Check play/noise (see video attachment, headrest OK/headrest not OK). Please exchange…
• 11009121Oct 22, 2024Electrical system. Complaint Following the software update of the MBUX, the tablet can no longer be connected with the rear seat unit. The tablet cannot be used as usual. Cause The Android software of the tablet is not up to date and cannot communicate with the latest software of the MBUX. Remedy Remedy for Gen1 and Gen2: Update the Android software of the tablet (see instructions in attachment) and head unit A26/17 to the latest…
• 11009025Oct 18, 2024Fuel system. Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2018 - 2024 E-Class, S-Class & AMG GT (213, 217, 222, 223 and 290 platforms) vehicles, the low pressure fuel line does not meet current production specifications. Therefore, it is possible that accelerated aging in the area of connection could occur, resulting in a leak. A risk of fire can be…
• 11009036Oct 16, 2024Wheels, Electrical system. Complaint "Active Emergency Stop Assist Currently Unavailable" and "Active Steering Assist Inoperative" instrument cluster messages along with Tire Pressure Light on in Instrument Cluster. Cause Both systems are temporarily unavailable due to low tire pressures. An active tire pressure monitor light may result in some assistance features being temporarily unavailable until tire pressures are corrected. Remedy…
• 11008977Oct 16, 2024Engine, Electrical system. Complaint Combustion engine could no longer be started, only electric driving possible. Cause High-voltage belt-driven starter-alternator faulty. Remedy Requirement: Prior to the implementation of the test work, it must be ensured that the person carrying out this work has successfully completed the required HV qualification to work on HV system.
• 11008884Oct 4, 2024Transmission and drivetrain, Electrical system. Mercedes-Benz AG has determined that on certain MY 2023-2024 S-Class (223 platform) vehicles, the software of the powertrain control unit does not correspond to current production specifications. As a result, the driver may sense brief hesitation during a shift operation. MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the powertrain control unit software.
• 11008880Oct 3, 2024Electrical system. Complaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot be activated. The DTC B15CE00 is active or active+saved.
• 11008873Oct 1, 2024Transmission and drivetrain. Complaint Tension-releasing impact of the propeller shaft with the force-free in D "KID" function, after vehicle has stopped. Cause The tension-releasing jolt in the drivetrain originates as a result of the "release" of energy stored when braking through the force-free switch after stopping. It is suspected that the longitudinal bearing is being placed under tension here as a result of the vehicle "dropping off"…
• 11008091Sep 28, 2024Electrical system. Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21)…
• 11008080Sep 27, 2024Other or unknown. Issue Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2024 S-Class and EQS (223 and 297 platform) vehicles, the DRIVE PILOT Supplemental Booklet does not correspond to current production specifications. What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will replace the DRIVE PILOT supplemental booklet.
• 11007974Sep 21, 2024Exterior lighting. Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front…
• 11007964Sep 21, 2024Body and structure. Complaint Surface-flush door handle fails to retract and/or extend Cause Under analysis Remedy Create a TIPS case and send to the Body/Chassis/Entertainment inbox. Please determine the following information: 1. Which complaint did the customer come into the workshop with? 2. Are fault codes stored in the control units A17/x? Please attach quick test to the TIPS case. Please also take pictures of the door handle…
• 11008058Sep 20, 2024Engine. Complaint Engine does not restart from ECO start. Hybrid system malfunction (Gears symbol) in instrument cluster. Fault codes below may be stored in ISA control unit. P0A44B2- Drive motor "A" Position Sensor Circuit Overspeed. The speed is below the threshold value. P0AFB00- The power supply of high voltage on-board electrical system is too high. Cause Reduced current output to ISA during ECO start. Remedy If…
• 11008035Sep 18, 2024Engine. Complaint Combustion engine could no longer be started, only electric driving possible Cause High-voltage belt-driven starter-alternator faulty Remedy Requirement: Prior to the implementation of the test work, it must be ensured that the person carrying out this work has successfully completed the qualification "T1716F Diagnosis at high voltage level 4" and the vehicle-specific training.
• 11007966Sep 18, 2024Suspension, Electrical system. Complaint Display dark (total or partial) of one or more ASCM (AMG) steering wheel button displays - see attachment. Note: There is no loss of vehicle functionality due to this complaint. Cause Software can cause a partial display on the ASCM. Remedy Please perform the following steps in the event of a total or partial display of the ASCM displays: 1. Perform a hard reset (disconnect power supply) of control unit…
• 11007960Sep 18, 2024Electrical system. Complaint Vehicles with option code 200, DRIVE PILOT. "DRIVE PILOT cannot be activated system currently unavailable" on instrument cluster after pressing one of the DRIVE PILOT steering wheel activation button. Cause The instrument cluster message can be presented for multiple reasons. See "Remedy" section below. Remedy 1.Check for DTC's related to the system. • If yes, process DTC. • If no, proceed to 2.
• 11008062Sep 17, 2024Engine, Electrical system. Complaint The electric range does not meet customer's expectations. Cause The following information is being provided for educational purposes only: At Mercedes-Benz, we believe that our vehicles should display to the driver a range that in all probability can actually be achieved. These ranges are predictions - the range actually achieved may therefore differ from the range shown.
• 11007796Sep 11, 2024Visibility (wipers, defrost, mirrors), Electrical system. Complaint Individual functions such as sliding sunroof or roller sunblind can no longer be operated using the gesture recognition system. Cause Gesture recognition system control unit software N168 Remedy For vehicles before modification year 23/2: A remedy is currently being developed. Replacing parts will have no effect. For vehicles as of modification year 23/2: Considered to be a series production…
• 11007753Sep 10, 2024Exterior lighting. Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing…
• 11007673Sep 10, 2024Body and structure. Complaint Damage or discoloration to paint protection films on vehicle. Cause Chip protection films are a wear item that may need to be replaced over the life of the vehicle. They are typically not covered by vehicle warranty. Remedy To properly install a paint/chip protection film, please follow the below guidelines: #1 - Utilize a solution that is 0.2% soap solution (1,000ml of water + 2ml of liquid soap). #2…
• 11007790Sep 9, 2024Exterior lighting. Complaint Headlamps fogged or droplets forming. Cause Due to the housing cover with pressure compensation diaphragm, the headlamps are a "closed system". This means that the headlamps are protected against acid gases, dirt and exhaust gas. However, moisture can still enter from two sources. Through absorption and desorption (the commonest cause) or through permeation.
• 11007728Sep 9, 2024Transmission and drivetrain. Complaint To insure vehicle down time is kept at a minimum and all required information is available when case is escalated, as well as assist technicians with checks that may help lead in resolving issue without case creation. THIS LI IS NOT TO BE USED AS A REASON FOR CASE CREATION BUT AS A GUIDE IF A CASE IS NEEDED Cause There are, at times, additional steps workshops can do to help diagnose and rectify…
• 11007731Sep 7, 2024Fuel system, Electrical system. 1. Connect XENTRY Diagnosis. 2. Update Fuel System Control Unit (FSCU10) software. To do this, select menu item "Quick test view . N118/3 – Control unit ‘Fuel pump’ (FSCU10) . Adaptations . Control unit update . Updating of control unit software". Then follow the user guidance in XENTRY Diagnosis. 3. Disconnect XENTRY Diagnosis.
• 11007749Sep 3, 2024Electrical system. Complaint The AC charging is interrupted at 30%. Cause If a departure time is set (e.g. via Mercedes Me or in MBUX), the AC charging process is interrupted at 30%. It then resumes later to reach 100% at the departure time. Remedy Delete the departure time or select the option "Quick charging" in the Mercedes me connect app or in MBUX.
• 11006710Aug 30, 2024Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY21-24 C-Class (206 platform), EQE (294 and 296 platform), EQS (295 and 297 platform), GLC (254 platform), AMG GT (192 platform), S-Class (223 platform), and AMG SL (232 platform) vehicles, the communication module software does not correspond with the latest series production configuration. The communication…
• 11006545Aug 20, 2024Electrical system. Complaint Yellow information message in driver display (instrument cluster): "Switch on motor to charge the 12V battery" Cause The state of charge (SOC) of the 12V battery has dropped to 45% or less. Remedy This warning message appears as soon as the state of charge (SOC) of the 12V primary battery drops below 45%. This message is displayed to safeguard the vehicle's starting ability.
• 11006544Aug 16, 2024Electrical system. Complaint Vehicle not AC charging. Check engine light on. PTCU/N127 with fault code P0D9100 "The lock for the charging cable has an open circuit". Cause Possible Hardware and/or Software. Investigation is ongoing. Remedy Please open TIPS case. TIPS case: Needed customer feedback: When did the complaint/IC message occur? While driving and /or charging / or parking? If the complaint occurred while charging, how long…
• 11006700Aug 14, 2024Electrical system. Complaint Once the head unit A26/17 is updated to the FUP4 software release E445.0, it may be the case that online connectivity is no longer available Cause E445.0 FUP4 software release Remedy Update the A26/17 - MBUX multimedia system (Head unit) software to E445.2 FUP4 Optimized or newer version to resolve the complaint.
• 11006593Aug 14, 2024Electrical system. Complaint The oil level is not correctly displayed while the instrument cluster display is in workshop mode. The oil level is reported in an inverted fashion when a correction is carried out. I.e. instead of an instruction to refill the oil quantity, an instruction to reduce the oil level is displayed, or vice versa.
• 11006547Aug 13, 2024Electrical system. Complaint Customer states that wireless Apple Carplay does not initiate at start-up. The MBUX Display states "Apple Carplay could not be started. Your device has been connected as a bluetooth phone" Cause Previous MBUX Multimedia System (A26/17) software Remedy Update the MBUX Multimedia System (A26/17) software to version E330.x or newer.
• 11006699Aug 6, 2024Electrical system. Complaint Radio reception interference and the following DTCs are displayed in the A26/17 - MBUX multimedia system control unit as "active and stored": • B19B313 - Antenna 1 open load • B19B413 - Antenna 2 open load • B19B513 - Antenna 3 open load • B19B613 - Antenna 4 open load Cause Antenna amplifier Remedy Replace the antenna amplifier.
• 11005349Jul 31, 2024Electrical system. Complaint Vehicle not AC charging. Check engine light on. PTCU/N127 with fault code P0D9100 "The lock for the charging cable has an open circuit". Cause Possible Hardware and/or Software. Investigation is ongoing. Remedy Please open TIPS case. TIPS case: Needed customer feedback: When did the complaint/IC message occur? While driving and/or charging? If the complaint occurred while charging, how long after did the…
• 11005315Jul 23, 2024Electrical system. Complaint The oil level is not correctly displayed while the instrument cluster display is in workshop mode. The oil level is reported in an inverted fashion when a correction is carried out. I.e. instead of an instruction to refill the oil quantity, an instruction to reduce the oil level is displayed, or vice versa. Cause Previous software release for instrument cluster control unit (N133/1) Remedy Update…
• 11005294Jul 23, 2024Exterior lighting. Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 °C/+64.4 °F) Note: Do not wash the vehicle or subject it to…
• 11005336Jul 22, 2024Exterior lighting, Electrical system. Complaint Digital light pop-up messages (warnings, notes, spotlight and dyn. low beam) appear in the instrument cluster (picture in attachment), even though the same digital light settings are stored in all MBUX profiles Note: The pop-up messages are intended to indicate different settings when changing MBUX profiles Cause - ECU software error Remedy - Reset MBUX to manufacturer default settings.
• 11005293Jul 20, 2024Electrical system. Complaint After the charging process is complete, the IC message with charging error appears and the FC P0CFE00 is stored in the "N83 - AC charger for high-voltage battery (SG-LG)" control unit. The fault message and the fault memory entry can also appear during time-delayed charging at the start of the pause in charging. Both only occur in combination with active pre-entry climate control. Cause Software in the…
• 11005337Jul 19, 2024Electrical system. Complaint Mercedes me connect services inoperative (me-Call, Remote Status, etc.). Mercedes me services - activation not possible Notes: - The event code "B129C00 - Malfunction in control unit for telematics services" is active and stored - The head unit shows no internet connection Cause Under analysis. Remedy Please create a TIPS case, attach a RAMSES control unit log to the case.
• 11005350Jul 16, 2024Electrical system. Complaint Child seat detected message is shown in the central display and no child seat is installed on the front passenger seat at the time the display message is shown. Cause In certain circumstances, the gesture recognition system may interpret the occupancy status as a child seat present. The following possible conditions may lead to this: 1. Front passenger seat occupied by passenger 2. Object on front…
• 11005340Jul 15, 2024Transmission and drivetrain. Complaint Whistling and/or howling noises in the area of the engine compartment when idling at low rpm. Cause The high-voltage belt-driven starter alternator (HV-BSA) charges the high-voltage battery whenever its state of charge (SOC) is less than 20% and the speed is lower than 15 km/h. The displayed SOC refers to the value shown in the display (AMG Dynamics).
• 11005334Jul 15, 2024Brakes, Electrical system, Forward collision avoidance. Complaint Hand detection system not operating correctly / vehicles with code 266 Fault message in instrument cluster: "Active Emergency Stop Assist not available" "Active Lane Keeping Assist not available" Cause Possible causes: the hand detection mat, the hand detection control unit, the contacts and the steering wheel harness. Remedy Test Procedure: Perform an initial quick test with freeze frame data.

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