2002 Mercedes-Benz S500 Suspension Problems
- Complaints
- 6about this part
- Share
- 24%of 25 total for the year
- Median mileage
- 60,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 6 complaints about the suspension of the 2002 Mercedes-Benz S500, 24% of the 25 complaints for this model year. Where a mileage was given, the median is 60,000 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“My airmatic suspension madey my car go down real low, I pay a lot of money to get the two air matic suspension fix. My rear end is still going down and now the rear is lower than the front. I am just lije the rest of the people that has complaint about this . Nhtsa action number ped7042. I feel they need to make the manufacturer fix this problem before some one get hurt bad or dead.”
NHTSA complaint #10761140, filed 2015-09, 131,000 miles“My complaint is related to my 2002 mercedes benz S500 about the airmatic I took my tothe shop and pay lot of money to get the airmatic fix because they what said that was it . The car is still going down when it sit for a day or two and now they are tell me that it is the suspension valve block. I beleive that I have be taking , because I am a woman. I feel something should be done about this.”
NHTSA complaint #10574075, filed 2014-03, 115,250 miles“Twice since I've had this car I've had to replace the suspension first the back then at my fathers funeral the front both resulting in a lot of money, and there is no recall on the suspension? Why?”
NHTSA complaint #10597227, filed 2014-06, 60,000 miles“This complaint is related to a 2002 Mercedes-Benz S500 with rear wheel drive and the airmatic suspension system. After parking the vehicle and shutting off the ignition, loud banging noises came from the airmatic suspension compressor at the front right of the vehicle. No warnings or faults were displayed on the vehicle's diagnostic system and the vehicle's ride height was normal. The banging noise stopped. …”
NHTSA complaint #10186744, filed 2007-04, 32,107 miles“I owned 2002 mercedes model s430. About 6 months ago I noticed my car dropped lower to the tires as I started, then I turn it off and back on for the car to function normally. Now, for past 2 weeks the problem has come back and acted very often. I also talked to few friends and they said other vehicles with same model are experiencing same problem. Is this a recall from mercedes to correct the problem yet. I like to know a little bit more info on this problem and how to correct it.”
NHTSA complaint #10383008, filed 2011-02Related service bulletins
- 10028685May 6, 2011Mercedes: vehicle does not lower and/or airmatic visit workshop display in instrument cluster. Model 220. Model years unknown. *pe updated 7/13/11.
- 10028627Dec 15, 2008Mercedes: display in instrument cluster "air suspension" or "abc service required" is displayed in the instrument cluster, the engine wiring harness may have been damaged by the…
- 10028626Feb 22, 2008Mercedes: the vehicle's suspension level randomly lowering while driving and/or rapid sporadic level changes shortly after stopping the vehicle, replace the body acceleration…
Suspension: other model years
Other parts of the 2002 Mercedes-Benz S500
14 complaintsInterior lighting
4 complaintsEngine cooling
2 complaintsTransmission and drivetrain
2 complaintsAir bags
1 complaintsEngine
1 complaintsEquipment
1 complaintsOther or unknown
1 complaintsVehicle speed control
1 complaintsVisibility (wipers, defrost, mirrors)
1 complaints
← All problems reported for the 2002 Mercedes-Benz S500
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology