2020 Mercedes-Benz Sprinter 2500 Technical Service Bulletins

140 technical service bulletins (TSBs) are on record for the 2020 Mercedes-Benz Sprinter 2500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10186138Dec 1, 2020Fuel system, Engine. Check engine light on and FC P146264 sto- red in engine and fuel pump control units
• 10183236Oct 6, 2020Equipment. Radio hardware fault resulting in inoperative or intermittent controls and operation, replace radio.
• 10183232Oct 1, 2020Electrical system, Transmission and drivetrain, Equipment. Veicle cannot be started, various messages in strument cluster, gears can't engage, or ignition can't be switched on. Water entry or condensation on vehicle. Check control units and replace if necessary.
• 10181265Sep 23, 2020Equipment. Noise Emissions Label
• 10181266Sep 21, 2020Air bags. Clean SRS ECU Contacts
• 10181268Sep 14, 2020Seats. Front Swivel Seat Wiring
• 10181192Sep 9, 2020Electrical system. MBUX multimedia system (HU6): Center speaker extremely dominant
• 10181189Sep 9, 2020Back-over prevention (rear camera). Retrofitting of reversing camera - help lines/guide- lines are not displayed or are displayed incorrectly
• 10181191Sep 3, 2020Electrical system. Malfunction of overhead control panel
• 10181126Sep 3, 2020Suspension. Noise on propeller shaft/rear axle from approx. 25 mph
• 10181122Sep 3, 2020Body and structure. Engine does not start, left engine mount bolt deformed or broken
• 10179906Aug 21, 2020Engine cooling. Engine power output is reduced and/or engine indicator lamp lights up, various fault codes present in area of ex- haust gas recirculation (EGR system) or in charge air system
• 10179959Aug 19, 2020Equipment, Body and structure, Visibility (wipers, defrost, mirrors). Left and/or right window regulator mount is broken
• 10179964Aug 10, 2020Equipment, Electrical system. MBUX multimedia system (CONNECT907 or HU6): fault with central display
• 10180325Aug 7, 2020Fuel system. Fuel Delivery Module
• 10180326Aug 5, 2020Seats. Inspect Front Swivel Seat Wiring
• 10179958Aug 3, 2020Electrical system, Engine. Diverse messages in instrument cluster, ve- hicle fails to start, gears cannot be engaged
• 10179954Aug 3, 2020Steering, Fuel system. Power Steering Hose Updated Repair Method
• 10179970Jul 23, 2020Air bags, Electrical system. Fault message in display and/or restraint system warning lamp in the instrument cluster illuminates
• 10179963Jul 23, 2020Equipment, Electrical system. MBUX multimedia system (CONNECT907): Crash/ malfunction when connected by cable via Android Auto
• 10179962Jul 23, 2020Electrical system, Equipment. MBUX multimedia system (CONNECT907) : Hands-free system - volume too low
• 10179953Jul 23, 2020Transmission and drivetrain. Humming, droning noises and/or vibrations in propeller shaft
• 10179952Jul 23, 2020Transmission and drivetrain. Noise from propeller shaft/rear axle from approx. 25 mph
• 10177565Jun 25, 2020Equipment. The mobile phone address book is not transferred completely to the multimedia system (COMAND or MBUX). In some cases, the call list shows just the telephone numbers but no names. The problem only occurs in conjunction with the iPhone and software version iOS 13.x.
• 10177564Jun 24, 2020Equipment, Electrical system. Speed limit assist display in the instrument cluster and MBUX navigation display shows incorrect speed as compared to actual roadway speed limit. Parameterization of the Multifunction Camera control unit 1. Verify customer complaint in the specific area where the complaint occurs 2. Review vehicle equipment codes, if option IT9 (4.0-tonner) OR IT5 (5.0 tonner) are equipped in the vehicles data card 3.
• 10177562Jun 22, 2020Electrical system, Transmission and drivetrain. At times, all-wheel drive and/or gear reduction cannot be switched on or off. Engagement is sporadic or erroneous. Unfavorable position of transfer case absolute sensor (turning angle sensor) (B57). Update software of transfer case control unit (N45).
• 10177237Jun 17, 2020Electrical system, Seats. Swivel Seat Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that on certain Sprinter vehicles from platform 907 (VS30) that are equipped with front swivel-seats, the electric cables in the seat wiring harness could become jammed and damaged in the swivel-seat frame.
• 10177553Jun 16, 2020Electrical system, Equipment. Anti-theft alarm system (ATA) operates without obvious cause.
• 10177552Jun 16, 2020Equipment. The mobile phone address book is not transferred completely to the multimedia system (COMAND or MBUX). In some cases, the call list shows just the telephone numbers but no names. The problem only occurs in conjunction with the iPhone and software version iOS 13.x.
• 10177550Jun 4, 2020Engine cooling. Engine runs irregularly and shakes. Check engine lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: ? On engine 642 cylinder 6 is affected. ? On engine 651 cylinder 2 is affected.
• 10177549Jun 2, 2020Equipment. 1. During the journey, the audio/COMAND display (A40/8) temporarily goes dark. 2. The audio/COMAND display (A40/8) is permanently dark. 3. Vertical or horizontal stripes on the display. 4. Sporadic failure of the touchscreen function on the audio/COMAND display (A40/8).
• 10177548Jun 2, 2020Equipment. The customer complains that the volume of the center speaker is predominantly louder than the other speakers. The volume cannot be adjusted/adapted.
• 10177547Jun 2, 2020Electrical system, Equipment. The driver does not understand the person he/she is speaking to because the volume of the hands-free system is too low. Volume in the Sources menu of the MBUX multimedia system control unit (A26/17) is already set to maximum. The problem becomes increasingly apparent during the journey. Note: Not a Bluetooth connection or reception issue.
• 10177546Jun 2, 2020Equipment. Fault Code B105C07 the actuator motor for the air recirculation flap has a malfunction. There is a mechanical fault current and stored in the AAC and / or B113600 the measurement run for actuator motors for air flaps has a malfunction.
• 10171650Jan 21, 2020Engine cooling, Visibility (wipers, defrost, mirrors). Climate Control Blower Motor Nonfunctional
• 10171617Jan 3, 2020Equipment. Burmeister High-End 3D Surround: Speakers may temporarily not emit sound
• 10170528Dec 3, 2019Equipment. MBUX multimedia system: Commissioning problem - No PIN code available in VeDoc
• 10169589Nov 14, 2019Equipment. MBUX multimedia system: Linguatronic does not operate correctly, the other party hears an echo of themselves when telephoning, Infotainment outputs are only audible from one speaker (NTG6)
• 10169588Nov 14, 2019Equipment. MBUX multimedia system: Various problems (NTG6)
• 10205151Nov 7, 2016Other or unknown, Brakes. Coolant, vacuum, temperature fault codes.

← All problems reported for the 2020 Mercedes-Benz Sprinter 2500