2020 Ram 3500 Technical Service Bulletins

762 technical service bulletins (TSBs) are on record for the 2020 Ram 3500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10231815Jan 31, 2023Back-over prevention (rear camera). Radio Over The Air JR34.3 Updating to JR34.32.Software Version Customers may experience one or more of the following: Not be able to use Mobile Wi-Fi upon start up. Hotspot gives a no Internet connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a…
• 10231741Jan 25, 2023Back-over prevention (rear camera). Backup Camera Blue Screen After Flat Bed Install
• 10231792Jan 24, 2023Back-over prevention (rear camera). Radio Over The Air Updating to 40.12 Software Version Mobile Wi-Fi inoperative upon start up. Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be…
• 10231739Jan 24, 2023Equipment. Diagnostic Trouble Code (DTC) P1400 ? Aftermarket Calibration Detected/Warranty Coverage Confirmation Required, Setting Falsely.
• 10231735Jan 23, 2023Back-over prevention (rear camera), Visibility (wipers, defrost, mirrors)…. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
• 10231711Jan 6, 2023Equipment. Washer Light On And Will Not Turn Off After Adding Washer Solvent.
• 10231712Jan 5, 2023Back-over prevention (rear camera), Exterior lighting. Malfunction Indicator Lamp (MIL) Illumination. NOx Sensor Diagnostic Trouble Codes (DTCs) Diagnosis Information.
• 10229768Dec 21, 2022Fuel system. Upgrading To A Larger Capacity Fuel Tanks
• 10229819Dec 16, 2022Brakes, Back-over prevention (rear camera), Electrical system, Engine cooling…. UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. ? Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working.** ? Lost radio presets. ? SXM favorite song not displaying/playing. ? Incorrect…
• 10229759Dec 16, 2022Engine cooling, Fuel system. Suspected Internal Exhaust Gas Recirculation (EGR) Cooler Coolant Leak, Additional Diagnostics.
• 10229810Dec 15, 2022Body and structure. Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market.
• 10229709Dec 2, 2022Brakes. HUB AND BEARING, Brake, Front For issues with front wheel Hub/Bearing growling or humming noise, appearing to leak grease, or with excessive play, please contact FCA Redacted Content before replacing. If no response in 15 minutes, proceed with repair. For further diagnosis reference Service Library for Tech Tube video on Wheel Bearing Diagnosis.
• 10230475Nov 26, 2022Electrical system. UAX And UCX KR20.12 To PR40.1 Software Version Updates
• 10230541Nov 24, 2022Equipment, Electrical system. Radio Over The Air Updates to JR34.3/JR34.4 and JR34.41
• 10227766Oct 29, 2022Electrical system, Transmission and drivetrain. Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may comment on one or more of the following: Harsh shifts. Poor shift quality, with light pedal.(Sales Codes ETM and ETN Only). Poor shift quality, 32-48 kph (20-30 mph), at low rpm with light to mediumpedal apply, typically tipping in from zero pedal.(Sales Codes ETM and ETN…
• 10227721Oct 26, 2022Equipment, Electrical system. Radio Remained On After Ignition Is Switched Off, Dead Battery from Excessive Radio Current Draw
• 10227719Oct 21, 2022Electrical system, Brakes. Tire Pressure Lamp Flashing, No Tire Pressures Displayed, ?Tire Pressure Module (TPM) System Unavailable? Message Displayed on Cluster
• 10227736Oct 4, 2022Equipment. Radio Enhancements Software Level 1848.34 This bulletin involves updating the radio software level to 1848.34. Customers may experience one or more of the following:Radio display screen flickers. Clock loses 6 seconds per day (JL with 5 inch screen). Ghost Touch issue, features, modes and App?s change without drivers input (does not affect rearview camera). Wireless connectivity pop noise. Pop message ?SXM Wait?…
• 10226009Sep 28, 2022Visibility (wipers, defrost, mirrors). Exterior Mirror Lamp Service
• 10226006Sep 27, 2022Electrical system, Back-over prevention (rear camera). Back-Up Camera Inoperative Complaints, Radio Display Blue or Blank When Placed in Reverse
• 10226002Sep 22, 2022Fuel system. Guidelines For The Use Of Alternative Diesel Fuels.
• 10225999Sep 22, 2022Visibility (wipers, defrost, mirrors). Check Engine Lamp (CEL) on Diagnostic Trouble Codes (DTC?s) P0073 Ambient Air Temperature Sensor Circuit High, U113D-00 Lost Communication with Master Power Window Switch
• 10225992Sep 16, 2022Visibility (wipers, defrost, mirrors), Electrical system. Ambient Temperature Sensor Servicing.
• 10225951Sep 14, 2022Electrical system, Body and structure, Other or unknown. CONNECTOR Trailer Tow,WIRING Trailer Tow,CONNECTOR 7 Way,WIRING Rear Bumper If the connector or wiring is physically damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
• 10225949Sep 6, 2022Wheels, Body and structure. Bed Step If you are installing the AH level or older Bed Step kit on a D2 3500 truck, then also order two units of washer 06508010AA. Reference I-sheet K6862947AC from the bed step kit, page 2, graphic 2. Washers are to be installed on bolts D, between the bed step A and vehicle. Note washers are not required with AH level or older kits installed on DJ 2500 trucks, or with AI or newer level bed steps.
• 10225976Sep 2, 2022Electrical system, Tires, Brakes. Tire Pressure Lamp Flashing, No Tire Pressures Displayed, ?Tire Pressure Module (TPM) System Unavailable? Message Displayed on Cluster
• 10229512Aug 30, 2022Visibility (wipers, defrost, mirrors). Ambient Temperature Sensor Servicing.
• 10225369Aug 30, 2022Equipment. Ambient Temperature Sensor Servicing.
• 10225232Aug 30, 2022Equipment. Ambient Temperature Sensor Servicing.
• 10229572Aug 19, 2022Body and structure. Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
• 10225424Aug 19, 2022Body and structure. Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
• 10225287Aug 19, 2022Body and structure, Other or unknown. Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
• 10229517Aug 17, 2022Fuel system. Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine & Fuel Injection Pump - 2019 - 2023 HD Ram ? All Models (Rev. J)
• 10225373Aug 17, 2022Fuel system. Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine & Fuel Injection Pump - 2019 - 2023 HD Ram ? All Models (Rev. J)
• 10225236Aug 17, 2022Fuel system. Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine & Fuel Injection Pump - 2019 - 2023 HD Ram ? All Models (Rev. J)
• 10229492Aug 15, 2022Engine cooling, Electrical system. Engine Control Module (ECM) Flash Failure, Diagnostic Trouble Code (DTC) U1601 ? ECU Application Software Code 1 Missing Or Corrupted
• 10225350Aug 13, 2022Equipment. Ambient Air Temperature Missing, Malfunction Indicator Lamp (MIL) Lamp On, Diagnostic Trouble Code (DTC) P0070-15 Ambient Air Temperature Sensor Circuit-Circuit Short to Battery or Open, P0073 Ambient Air Temperature Sensor Circuit High
• 10225213Aug 13, 2022Electrical system. Ambient Air Temperature Missing, Malfunction Indicator Lamp (MIL) Lamp On, Diagnostic Trouble Code (DTC) P0070-15 Ambient Air Temperature Sensor Circuit-Circuit Short to Battery or Open, P0073 Ambient Air Temperature Sensor Circuit High
• 10229489Aug 12, 2022Transmission and drivetrain. Transmission Column Shifter Lever Feels Loose
• 10229552Aug 10, 2022Electrical system, Transmission and drivetrain, Fuel system. Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Engine Control Module/Powertrain ControlModule (ECM/PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or moreof the following (DTCs) have been set: P0506 - Idle Control System RPM Lower Than Expected…
• 10225404Aug 10, 2022Transmission and drivetrain. Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Engine Control Module/Powertrain ControlModule (ECM/PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or moreof the following (DTCs) have been set: P0506 - Idle Control System RPM Lower Than Expected…
• 10225267Aug 10, 2022Back-over prevention (rear camera), Electrical system, Brakes, Fuel system…. Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Engine Control Module/Powertrain ControlModule (ECM/PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or moreof the following (DTCs) have been set: P0506 - Idle Control System RPM Lower Than Expected…
• 10229479Aug 6, 2022Electrical system. Battery Drain Suspected or "Identified" From USB or Media Hub
• 10225342Aug 6, 2022Electrical system. Battery Drain Suspected or "Identified" From USB or Media Hub
• 10225205Aug 6, 2022Electrical system. Battery Drain Suspected or "Identified" From USB or Media Hub
• 10229438Aug 3, 2022Engine cooling. Seal, Crankshaft Oil, Rear,Retainer, Crankshaft Oil Seal US dealers only: If you are replacing the rear main seal due to an oil leak, do NOT remove the seal from the retainer. Replace the seal and retainer (pn# 05086755A$) as a complete unit. Engineering needs to obtain the seals and retainers back for analysis without them having been disassembled. Once repairs are complete, please contact FCA Redacted Content to…
• 10225301Aug 3, 2022Other or unknown, Engine cooling. Seal, Crankshaft Oil, Rear,Retainer, Crankshaft Oil Seal US dealers only: If you are replacing the rear main seal due to an oil leak, do NOT remove the seal from the retainer. Replace the seal and retainer (pn# 05086755A$) as a complete unit. Engineering needs to obtain the seals and retainers back for analysis without them having been disassembled. Once repairs are complete, please contact FCA Redacted Content to…
• 10225164Aug 3, 2022Engine cooling. Seal, Crankshaft Oil, Rear,Retainer, Crankshaft Oil Seal US dealers only: If you are replacing the rear main seal due to an oil leak, do NOT remove the seal from the retainer. Replace the seal and retainer (pn# 05086755A$) as a complete unit. Engineering needs to obtain the seals and retainers back for analysis without them having been disassembled. Once repairs are complete, please contact FCA Redacted Content to…
• 10230336Jul 12, 2022Transmission and drivetrain, Electrical system. Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may comment on one or more of the following: When decelerating from a 1 to 2 gear shift, the vehicle may have a harshshift. From a 1 to 2 gear change there may be a perceived bump feeling, whilehaving a light pedal(Sales Codes ETL and ETN Only). A harsh shift from a 2 to 3 gear…
• 10223800Jul 12, 2022Electrical system, Transmission and drivetrain. Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may comment on one or more of the following: When decelerating from a 1 to 2 gear shift, the vehicle may have a harshshift. From a 1 to 2 gear change there may be a perceived bump feeling, whilehaving a light pedal(Sales Codes ETL and ETN Only). A harsh shift from a 2 to 3 gear…

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