2014 Ram Promaster Technical Service Bulletins

374 technical service bulletins (TSBs) are on record for the 2014 Ram Promaster. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10162487May 7, 2019Transmission and drivetrain. Transmission ? With Torque Converter
• 10162486May 6, 2019Body and structure. FASCIA - REAR
• 10162511May 1, 2019Equipment. Warranty Operations Newsletter Volume 5, Issue 4
• 10162485May 1, 2019Electrical system. Ash receiver - instrument panel
• 10139588May 31, 2018Equipment, Transmission and drivetrain. Job aid - If you have a suspected TC shudder/vibration, check the Interactive Network for Service Bulletins for the vehicle you are working on. A test-drive snap shot may help you isolate the source of the issue.
• 10217485Nov 2, 2017Other or unknown, Exterior lighting, Electrical system. Premature Low Beam Headlamp Bulb Failure This bulletin involves replacing both low beam headlamp bulbs. Customers may experience premature low beam headlamp bulb failure(s).
• 10216304Nov 2, 2017Exterior lighting, Equipment. Premature Low Beam Headlamp Bulb Failure This bulletin involves replacing both low beam headlamp bulbs. Customers may experience premature low beam headlamp bulb failure(s).
• 10121754Sep 27, 2017Engine cooling. 3.2L - 3.6L Cylinder Head Assy Multiple cylinder head replacement. If a cylinder head is replaced on a vehicle more than 1 time for any reason, please call any of the following people. First: Joe Lovell - Cell (734) 309-6467 [email protected] Second: Kevin Refalo - Cell (248) 260-0738 [email protected] If no response in 15 minutes, proceed with repair.
• 10121791Sep 13, 2017Tires, Electrical system. Tire Pressure Monitor Jumper Harness This bulletin involves installing a Tire Pressure Monitor (TPM) jumper harness. The customer may describe a TPM warning light turn on due missing information or localization failure.Replacement of the TPM jumper harnessFig. 1will be necessary. Refer toStep 1.Tire Pressure Monitor Jumper Harness
• 10224740Aug 11, 2017Exterior lighting, Visibility (wipers, defrost, mirrors), Air bags. Outside Mirror Turn Signal is Inoperative This bulletin involves replacing both outside mirror turn signal housings and bulbs. Customer may experience "external lighting failure" indicator light along with accelerated blinking during turn signal operation. The inner turn signal amber lens may be distorted from excessive heat. Upon further investigation the technicianmay find one or more of the following Diagnostic…
• 10223645Jul 13, 2017Body and structure. This bulletin involves aligning the sliding door switch contact on either sliding door.
• 10219830Jun 7, 2017Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248)…
• 10140015Mar 31, 2017Equipment. Shop Certification Program Guidelines
• 10140010Mar 29, 2017Equipment, Body and structure. Cover - Roof Rack Youhave been identified aseither having stock,or have stock in transit toyour dealership. Please return allsuspect stock of part numbers:68212041AC,68141170AC,55112738AA.See attachmentsfor identifying suspect material. Please return suspect partsback toyour facing depot using Return Code 02,before 19April,2017.
• 10140009Mar 29, 2017Fuel system. Housing Assy - Fuel Filler Door Youhave been identified aseither having stock,or have stock in transit toyour dealership. Please return allsuspect stock of part numbers:68148794AH,68148794AF,68148794AD,68156453AH,68156453AF, 68156453AD,68161542AE,68161542AD.See attachment for identifying suspect material. Please return suspect partsback toyour facing depot using Return Code 02,before 19April,2017.
• 10140008Mar 29, 2017Seats, Equipment. Recliner - Stow and Go: Return Youhave been identified aseither having stock,or have stock in transit toyour dealership. Please return allstock of following part numbers:68241568AB,68241568AC,68241569AB,68241569AC, 68241570AB,68241571A.Replacement part numbersare 68241568AD,68241569AD,68241570AD,68241571AD, which are in stock and available. Please return suspect partsback toyour facing depot using Return Code…
• 10140007Mar 27, 2017Interior lighting, Equipment. Molding Assy ?Frt door day light opening Rt/Lt: Return You have been identified as either having stock, or have stock in transit to your dealership. Please return all suspect stock of following part numbers: 57010364AI, 57010365AI, 57010504AJ, 57010505AJ, 68224368AB, 68224369AB. Please return suspect parts back to your facing depot using Return Code 02, before 17 April, 2017.
• 10140006Mar 27, 2017Engine, Engine cooling. 04627694AA Purge Control - Valve You have been identified as either having stock, or have stock in transit to your dealership. Suspect stock of part number: 04627694AA must be returned. See attached for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 17 April, 2017.
• 10140014Mar 22, 2017Equipment. Vehicle Restriction Program - Cummins Enhanced Customer Satisfaction (ECS)
• 10140005Mar 21, 2017Visibility (wipers, defrost, mirrors). 55395241AG Weatherseal - Windshield to Cowl Please return allstock of following part numbers:55395241AG,55395241AE.Replacement ispart number 55395241AH which isin stock and available. Please return suspect partsback toyour facing depot using Return Code 02,before 12April,2017
• 10140013Mar 17, 2017Equipment. Essential Flash Management
• 10140004Mar 17, 2017Latches, locks and linkages, Body and structure. 04589131AG, 04589243AG - Inspect and Return: Liftgate - Latch Assy You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 04589131AG, 04589243AG . See attachments for identifying suspect stock. Replacement part can be obtained by reordering the same part number. Please return suspect parts back to your facing depot using Return Code…
• 10217521Mar 15, 2017Fuel system. Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 [email protected], or Joe Lovell (734) 309-6467 [email protected] before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump…
• 10139989Mar 15, 2017Engine cooling. Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 [email protected], or Joe Lovell (734) 309-6467 [email protected] before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump…
• 10140003Mar 14, 2017Electrical system. R4801865AC Alternator Assy - 220 Amp You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of part number R4801865AC. Replacement is part number 04801865AE which is in stock and available. Please return suspect parts back to your facing depot using Return Code 02, before 04 April, 2017.
• 10217509Mar 8, 2017Transmission and drivetrain, Suspension. Transmission, Oil Pump, Torque Convertor, and Flexplate This applies to VF Models only: For 62TE transmission only. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one time usage. New fasteners need to be ordered. Do not reuse the existing fasteners. Follow tightening sequence and torque to 105Nm (77 ft.
• 10139978Mar 8, 2017Seat belts. Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10139977Mar 8, 2017Transmission and drivetrain. Transmission, Oil Pump, Torque Convertor, and Flexplate This applies to VF Models only: For 62TE transmission only. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one time usage. New fasteners need to be ordered. Do not reuse the existing fasteners. Follow tightening sequence and torque to 105Nm (77 ft.
• 10217549Mar 2, 2017Fuel system. Diesel Exhaust Fluid This bulletin provides information regarding the Diesel Exhaust Fluid (DEF) vehicle delivery fill guidelines.
• 10140017Mar 2, 2017Fuel system, Engine cooling. Diesel Exhaust Fluid This bulletin provides information regarding the Diesel Exhaust Fluid (DEF) vehicle delivery fill guidelines.
• 10140011Mar 1, 2017Visibility (wipers, defrost, mirrors). DAPAP Requirements - Addition of Exterior Mirrors (Rev. A)
• 10139985Mar 1, 2017Seat belts. Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10083962Oct 19, 2016Tires, Equipment. Owners manual and user's guide have spare tire change process instructions which may lack adequate detail in the use of the spare tire carrier.
• 10223840Sep 22, 2016Engine cooling. Cylinder Head Replacement This bulletin involves replacing the cylinder head. During a previous repair an incorrect cylinder head was installed.Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Codes (DTCs) have been set:The following DTCs may have resulted from a recent cylinder head replacement: P2459…
• 10223833Sep 17, 2016Transmission and drivetrain. Flash: Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0335 - Crankshaft Position Sensor Circuit. U0140…
• 10223855Sep 7, 2016Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has…
• 10223854Sep 7, 2016Engine cooling. Service - Four Piece Oil Pan Gasket All Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only. Installation: 1. Clean the oil pan T-joints.~ 2. Fill the T-joint between the pan rail/gear housing and pan rail/rear seal retainer with sealant. Use Mopar® Silicone Rubber Adhesive Sealant or…
• 10217741Aug 17, 2016Transmission and drivetrain, Electrical system, Equipment. Flash: Powertrain Diagnostic And System Improvements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination or a less than desired powertrain response when operating their vehicles in high ambient temperatures. Upon further investigation the technician may find one or more of the following…
• 10135117Aug 17, 2016Engine cooling, Transmission and drivetrain, Electrical system. Flash: Powertrain Diagnostic And System Improvements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination or a less than desired powertrain response when operating their vehicles in high ambient temperatures. Upon further investigation the technician may find one or more of the following…
• 10129032Aug 17, 2016Transmission and drivetrain. Flash: Powertrain Diagnostic And System Improvements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination or a less than desired powertrain response when operating their vehicles in high ambient temperatures. Upon further investigation the technician may find one or more of the following…
• 10140210Aug 10, 2016Vehicle speed control. P/N 68111384AB: Inspect &Return: Switch - Speed Control You have been identified as either having stock, or have stock in transit to your dealership. Please return parts which have a pacakging date code of July 20th 2016. Reference pictures attached for suspect part identification. Please return parts backto your facing depot using Return Code 02, before 31 August, 2016.
• 10140209Aug 10, 2016Engine cooling, Engine. 05187880AC - Inspect and Return: Relay Assy - Heater Intake Air You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 05187880AC. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 31st August, 2016.
• 10140207Aug 10, 2016Exterior lighting. Inspect and Return: Lamp Assy - Tail Light Rt/L You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of following part numbers: 68110016AC, 68110016AD, 68110016AE, 68110017AD, 68236104AC, 68236105AB. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 31 August, 2016.
• 10140206Aug 8, 2016Engine cooling. P/N 04573460 - Inspect &Return: Rocker Assy - Intake Valve RT You have been identified as either having stock, or have stock in transit to your dealership. Please return part number 04573460 which have a packaging date of 2016-06-13. Reference attached picture for reference. Please return suspect parts back to your facing depot using Return Code 02, before 29 August, 2016.
• 10140205Aug 6, 2016Equipment. 68103256AGReturn: Line Assy - A/C Suction and Liquid You have been identified as either having stock, or have stock in transit to your dealership. Please return stock of part number 68103256AG packaged before 2016/08/01. Please return suspect parts back to your facing depot using Return Code 02, before 29 August, 2016.
• 10140203Aug 5, 2016Body and structure, Latches, locks and linkages. 68160775AB: Inspect and Return: Switch - Outside Door Handle You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 68160775AB. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 26 August, 2016.
• 10217749Aug 1, 2016Equipment, Tires. Customer Satisfaction Notification S17 Spare Tire Carrier Owner Information The owner?s manual/user?s guide and tool kit tip card on about 55,900 of the above vehicles have spare tire change process instructions which may lack adequate detail in the use of the spare tire carrier. An owner?s manual addendum card must be inserted into the owner?s manual and a tip card must be placed in the tool kit.
• 10135125Aug 1, 2016Equipment. Customer Satisfaction Notification S17 Spare Tire Carrier Owner Information The owner?s manual/user?s guide and tool kit tip card on about 55,900 of the above vehicles have spare tire change process instructions which may lack adequate detail in the use of the spare tire carrier. An owner?s manual addendum card must be inserted into the owner?s manual and a tip card must be placed in the tool kit.
• 10129040Aug 1, 2016Equipment. Customer Satisfaction Notification S17 Spare Tire Carrier Owner Information The owner?s manual/user?s guide and tool kit tip card on about 55,900 of the above vehicles have spare tire change process instructions which may lack adequate detail in the use of the spare tire carrier. An owner?s manual addendum card must be inserted into the owner?s manual and a tip card must be placed in the tool kit.
• 10121702Jul 21, 2016Transmission and drivetrain, Electrical system. Flash: Powertrain Diagnostic And System Improvements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. · **P0456 - EVAP System Small Leak (Sales Code ERB).** · U0140 - Lost Communication With Body Control Module - (BCM) (VF, LD, LX vehicles only). · P0606 - Internal Control Processor.

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