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Ram PromasterModel year report

2014 Ram Promaster Problems

Compared with other Ram Promaster years

More complaints than typical for this model

69/100 1.5× a typical year · 50 = typical

Nearby years with fewer complaints than typical and no open NHTSA investigation: 2016

Based only on NHTSA complaints, recalls and investigations. Not adjusted for how many vehicles were sold, and not a reliability rating. How this is calculated

Complaints
71filed with NHTSA
Median mileage
12,000miles, 51 complaints with mileage
Recalls
12campaigns on record
Trend
StableComplaints filed in the last 3 full calendar years are within 25% of the 3 years before.

Sources: NHTSA records for the 2014 Ram Promaster (complaints, recalls, investigations). Report an error

What owners report

Complaints on this model year cluster into two groups: a batch of early-life electrical, brake and cooling faults reported under a few thousand miles, and transmission problems that surface later, often past 50,000 miles, as the van dropping into neutral or refusing to shift. Rear suspension squeaks, a parking-brake setup that depends entirely on the handbrake on diesel vans, and repeated electrical gremlins (warning lights, dead starting, water intrusion) are the recurring themes owners describe.

  1. Transmission and drivetrain

    Transmission slips into neutral or fails to shift

    • 18 complaints (25%)
    • median 58,000 mi at 4.6 yrs old (13 state mileage)
    • filed 2014–2025

    Owners describe the van dropping out of gear into neutral while driving, with a 'service transmission' or 'shift to neutral' message and warning lights, then normal operation again after a restart. Some report the transmission refusing to go into higher gears or losing reverse entirely. Dealers in the complaints often could not duplicate the fault, replaced sensors or rebuilt the transmission without resolving it, and one owner noted transmission pump failure and a core charge on replacement. Reported from roughly 12,000 miles up to about 170,000 miles, commonly above 50,000 miles and at highway and low speeds alike.

    Recall 20V036000Recall 20V5820001 related service bulletin

    What to check: Ask whether recall 20V036000 (shifter cable) was completed, and test drive at highway speed watching for a delayed or missed upshift. Have a scan tool check stored transmission codes before purchase.

    2 excerpts from owner complaints in NHTSA records

    “Was driving down a neighborhood street and stopped to back into a driveway when I put the vehicle in reverse the transmission housing bracket that has four bolts holding the engine and transmission broke off. Leaving my transmission just inches from the ground. This is not supposed to happen. There is no design to catch or hold the transmission in its place. I am very blessed that this happened in the neighborhood and not on the highway, there could've been quite a bit of damage to my vehicle and possibly others.”

    NHTSA complaint #11412806, filed 2021-04, 14,100 miles

    “The compounder drum in the transmission exploded on me, while driving, nearly causing me to wreck. The 62TE transmission used in many vehicles, but specifically the ram pro master master 2014 to 2021. there is a recall for the compounded drum that I am aware of at least in the 2019, but for some reason my van the 2014 with the same exact transmission does not fall under that recall.”

    NHTSA complaint #11577773, filed 2024-03
  2. Electrical system

    Electrical faults, warning lights and no-start

    • 13 complaints (18%)
    • median 1,475 mi at 1.5 yrs old (10 state mileage)
    • 3 mention a crash, fire or injury
    • filed 2014–2024

    Complaints describe clusters of warning lights (ABS, airbag, battery, throttle control) lighting up together, intermittent no-starts with the key stuck in the ignition, and total electrical shutdown while parked or driving. Several owners report water leaking into the roof or cabin and reaching the dome lights and modules, after which the radio, heater module and gauges fail. Dealers replaced the body control module, PCM and shifter assembly in some cases without a lasting fix. Mostly reported under 5,000 miles, with further reports in the 15,000-45,000 mile range; water-intrusion cases appear later.

    Recall 14V294000Recall 16V2530004 related service bulletins

    What to check: Check for water stains around the roof, dome lights and footwells, and confirm the battery and charging bulletin work was done. Verify all warning lamps go out after start-up and that the key turns freely.

    2 excerpts from owner complaints in NHTSA records

    “I purchased the Promaster on 7/17, on 7/20 the rear door open message showed up on the dash. I took it to the dealer and left it there. As of today 7/29 it is still not fixed. According to the service manager at safford dodge in warrenton, va, the bcm , basic control module is the problem. Dodge has sent two regional technicians to try to solve the issue which is software related. After the rear door open message was fixed an ABS message appeared on the dash. …”

    NHTSA complaint #10617285, filed 2014-07, 850 miles

    “Issues with our 2014 Promaster started in 2016. Inserted key to start it and it wouldn't start. Key was locked in ignition. Towed to dodge service center and they had it 3wks. They replaced many parts including PCM board, shifter assembly, and many others. The same issue happened in 2017 and twice in 2018. Different service measures were taken. Today I was getting gas at speedway, jumped back into vehicle and the entire electrical system was dead! Had to have it towed. …”

    NHTSA complaint #11218327, filed 2019-06, 1,950 miles
  3. Brakes

    Brake noise, rapid wear and parking brake sticking

    • 14 complaints (20%)
    • median 3,000 mi at 2.0 yrs old (11 state mileage)
    • 3 mention a crash, fire or injury
    • filed 2014–2019

    Owners report squealing and grinding brakes from very low mileage, with rotors and pads replaced well before normal intervals and the noise returning. On diesel vans, which owners say have no park position in the transmission, the handbrake is the only way to hold the van, and complaints describe it sticking or not releasing in cold weather, and in one case the van rolling after it was set. Dealers in the complaints often said no fix was available or that the work was not covered. Reported from under 1,000 miles for noise and wear; parking-brake sticking described mainly in freezing temperatures, from a few thousand up to high mileage.

    Recall 14V0340001 related service bulletin

    What to check: Test the parking brake on a slope and check rear rotor and pad thickness. On diesel vans, ask how the previous owner parked it and whether the handbrake cable has been replaced.

    2 excerpts from owner complaints in NHTSA records

    “I have a ecodiesel Promaster wich doesn't have a parking on the transmission and have to use hand brake every time I park wich gets stuck in winter time and makes the rotors and pads on rear to get worn out really quickly wich costs a lot to replace since they're not covered by warranty bad design of transmission without parking option costs user lots of money”

    NHTSA complaint #11206627, filed 2019-05, 55,000 miles

    “There is a defect in the engine electrical system that keeps burning parts out like light bulbs, engine coil packs, & dash components. The suspension in the rear squeeks so badly that you have to wear ear plugs to drive it. The engine smells of antifreeze leaking all the time and the breaks squeal and grind... Our dealer tries to fix things but keeps telling us that dodge has not come up with a fix for my problems as of yet. Dealer refuses to document repair attemps and gives us no paperwork!”

    NHTSA complaint #10782355, filed 2015-10, 3,000 miles
  4. Suspension

    Rear suspension squeak and driveline vibration

    • 7 complaints (10%)
    • median 4,500 mi at 2.0 yrs old (7 state mileage, few)
    • 1 mention a crash, fire or injury
    • filed 2015–2019

    Owners describe a loud squeaking from the rear that appears at low mileage and gets worse, loud enough to be heard on a phone call or requiring ear protection on long drives. Several attribute it to the rear rubber bushings and say the dealer quoted a charge because warranty had expired. A few complaints also mention a wobble or vibration at highway speed. Reported from about 4,000 to 30,000 miles, often noticed around 15,000 miles.

    What to check: Drive over uneven pavement at low speed and listen for a rear squeak; on a lift, check the rear bushings and spring mounts for wear or dry rubber.

    2 excerpts from owner complaints in NHTSA records

    “I noticed the rear suspension making a loud squeaking noise while driving at any speed. I believe it's the rear rubber bushings. And only have 15,000 miles on the van. It doesn't matter if I have anything in the bed. Very loud and the dealer stated I would have to pay for it because my warranty was up. This should be a recall for sure. I have been to many dodge forums and I see the same complaint. Please make this a recall or I am forced to sell this pos.”

    NHTSA complaint #11089016, filed 2018-04, 15,000 miles

    “Rear suspension started making a squeaking noise around 30,000 miles. Unfortunately my warranty was up and the dealer wanted to charge me. I told them I have been researching this problem on the internet and there have beed many complaints, not just with the 1500 but also the 2500. The suspension noise is so bad when I am on bluetooth phone the person I am talking with can also hear this. This needs to be recalled for safety reasons as well. It keeps getting worse. It sounds like the rear end is going to fall apart. …”

    NHTSA complaint #11206475, filed 2019-05, 30,000 miles
  5. Engine

    Coolant loss, overheating and cooling fan faults

    • 5 complaints (7%)
    • median 7,000 mi at 1.1 yrs old (4 state mileage, few)
    • filed 2015–2023

    Complaints describe a persistent coolant smell, the coolant reservoir dropping between oil changes, and the radiator fans running constantly even in cold weather. Some owners report the temperature gauge climbing sharply with coolant pushing out of the reservoir, and in one account the fan shroud melted. Reports mention radiator and head gasket replacement without resolving the leak. Reported from a few thousand miles up to about 16,000 miles; one complaint describes fan seizure without a stated mileage.

    4 related service bulletins

    What to check: Check the coolant level cold and look for residue around the reservoir, hoses and oil filter adapter. Let the engine idle and confirm the fans cycle normally rather than running continuously.

    2 excerpts from owner complaints in NHTSA records

    “I was parked in a lot with the engine running and the check engine light came on (solid, not flashing so I assumed it was ok to drive). After I started moving a bit, the temperature gauge red-lined. I parked and let it cool off. When I started driving again, the cel was on but the temp was normal and stayed normal until I reversed into my driveway...at which point the gauge redlined again and the pressure release on the coolant tank tripped and coolant started shooting everywhere. …”

    NHTSA complaint #11096554, filed 2018-05, 16,000 miles

    “From the very beginning, I have smelled a coolant leak. The radiator cooling fans have run excessively and intermittently... Even at below zero temperatures.they have replaced my radiator twice, cooling fans and control module...most recently the head gasket was replaced at a cost of another $2400.00 and I still have leakage issues. The coolant reservoir needs to be refilled every time I go in for an oil change. I have another appointment with dodge of burnsville, mn on 12/29/16 to hopefully find out where the leak(s) is/are. …”

    NHTSA complaint #10937911, filed 2016-12, 10,000 miles

Buying note. Ask for the recall history and service records, especially the transmission shifter cable recall and any electrical or cooling repairs, since several complaints describe repeat dealer visits without a lasting fix. A highway test drive and a pre-purchase scan for stored transmission codes are worth the time on this model year.

Summary written with AI from a sample of 60 NHTSA complaints for this model year (picked at random, with complaints that state a mileage and recent ones taken first), then checked automatically against the source records. Where a problem shows a complaint count, every complaint for this model year was matched with fixed keyword rules (written with AI and tested against the sample), and the mileage, age and repair figures are calculated from those complaints; owners' figures are as stated, not verified. Other counts refer to the sample. The excerpts come from NHTSA's public complaint records and are unverified; capitalisation is normalised, NHTSA staff notes are removed, and shortened text ends with “…”. Something wrong? Request a correction.

NHTSA recorded 71 consumer complaints for the 2014 Ram Promaster. 51 of the complaints include a mileage, and 73% of those were filed for vehicles with under 50,000 miles; the median is 12,000 miles. Of all complaints, 4 involved a crash, 1 a fire, 1 an injury, according to the filers. NHTSA lists 12 recall campaigns and 374 technical service bulletins for this model year. Compared with the other 9 Ram Promaster model years that have at least 25 complaints and are old enough to compare, this one scores 69 out of 100, where 50 is a typical year for the model (more complaints than typical for this model). The comparison allows for the era and for how long each year has had to collect complaints, but not for how many vehicles were sold.

Which parts are reported most

Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.

Also reported: Vehicle speed control (4), Tires (3), Wheels (3), Steering (2), Body and structure (2), Electronic stability control (1), Engine cooling (1), Latches, locks and linkages (1).

Example complaints

Electrical system: “I took the 2014 dodge Ram Promaster van to lithia dodge in eugene, oregon to do the recall work. They refused citing dodge corporate not allowing them to inspect the vehicle for possible dangerous and deadly situations related to the recalls. There are now four recalls = all of them life threatening recalls that must be performed asap!! I am now told I have to drive 2 hours 15 minutes one way to get service for my vehicle. That is impossible for me as I am elderly and cannot drive that far. …”

NHTSA complaint #10605742, filed 2014-06, 4,000 miles

Brakes: “I bought it brand new at 500 miles the brakes started squeezing, numerous trips to dealer they say there may be a recall and will contact me never heard back , replace brakes and rotors at 38k miles , now 70k miles brakes and rotors worn out again, stopping every thing always squeals even when new , 2nd lay there some sort of short some times all power on radio etc goes off by it self than comes back on after several minutes 3rd I complained about the body rusting at 2500 miles I'm very disappointed and would not by such another cheap vechile nor would I recommend one to anyone else 4th…”

NHTSA complaint #10863763, filed 2016-05, 500 miles

Transmission and drivetrain: “The van would jump out of 6th gear while driving, it would require a restart to reset the van so it would go into gear again. This van is an automated/manual transmission a restart requires that the brake pedal is depressed while starting. This situation required that I manage to get off to the shoulder of the road so not to be in harms way. It was a challenge to get off the roadway, there was no warning of when the transmission would jump out of gear. I took the van in for repair and some clutch parts were replaced; that did not stop the jump out of gear problem. …”

NHTSA complaint #10956736, filed 2017-02, 58,000 miles

Engine: “When we drove 2014 Ram Promaster off the lot the check back door light was on and back door would not latch properly. Dealer ordered new latch and replaced it twice, but door still does not always latch. At approximately 15k miles, check engine light went on and 2014 Ram Promaster went into limp mode. Took to dealer (tate chrysler jeep dodge, 5629 buckeystown pike, frederick, md), where throttle position sensor was replaced, but this did not fix problem. Continued to have problem with engine light/limp mode. …”

NHTSA complaint #11064934, filed 2018-01, 15,000 miles

Mileage when problems were reported

73% of the 51 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 1,950 and 54,000 miles.

45%0–1016%10–2512%25–5012%50–756%75–1008%100–1502%150+
Share of complaints by mileage when the problem was reported, in thousands of miles (51 complaints with mileage). Red bars: under 50,000 miles. Bucket widths differ. Median: 12,000 miles.

Complaints by year filed

Trend: stable. Complaints filed in the last 3 full calendar years are within 25% of the 3 years before.

20151320172019202120232025
Complaints by year the complaint was filed with NHTSA. Red bars: the last 3 full calendar years used for the trend. The current year (2026) is partial.

Recalls and investigations

See all 12 recalls for the 2014 Ram Promaster → · Check a VIN at nhtsa.gov/recalls

Technical service bulletins

TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 374 on record; the latest 10 are shown.

See all 374 bulletins →

Other model years of the Ram Promaster

YearComplaintsMedian miRecallsCrash ★MPGScore (50 = typical)Trend
202566005———Too new
20241140,0007———Too new
20239536,5006——75 · MoreToo new
20226826,6029——80 · MoreRising
202111120,0008——100 · MoreRising
20204264,3155——36 · TypicalRising
20196047,3549——42 · TypicalRising
20183811,00010——45 · TypicalStable
20175742,00010——49 · TypicalFalling
20163347,00014——19 · FewerStable
20156139,04912——51 · TypicalFalling
20147112,00012——69 · MoreStable

All Ram Promaster model years · Best and worst years by complaints

Frequently asked questions

What are the most common problems with the 2014 Ram Promaster?

Complaints on this model year cluster into two groups: a batch of early-life electrical, brake and cooling faults reported under a few thousand miles, and transmission problems that surface later, often past 50,000 miles, as the van dropping into neutral or refusing to shift. The issues reported most often: Transmission slips into neutral or fails to shift; Electrical faults, warning lights and no-start; Brake noise, rapid wear and parking brake sticking.

How many NHTSA complaints does the 2014 Ram Promaster have?

NHTSA recorded 71 consumer complaints for the 2014 Ram Promaster as of Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

What part of the 2014 Ram Promaster is reported most often?

Electrical system is named most often, in 19 complaints (27% of the total), followed by brakes with 15.

Has the 2014 Ram Promaster been recalled?

NHTSA lists 12 recall campaigns for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.

At what mileage are problems with the 2014 Ram Promaster reported?

Among the 51 complaints that include a mileage, the median is 12,000 miles and the middle half falls between 1,950 and 54,000 miles; 73% were filed for vehicles with under 50,000 miles.

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.