2014 Ram Promaster Technical Service Bulletins

374 technical service bulletins (TSBs) are on record for the 2014 Ram Promaster. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10149011Aug 11, 2015Engine. Camshaft Position Sensor If replacing a camshaft position sensor for P0340 and/or P0344 fault codes, please review information below and contact Andrew Action on his cell phone: (248) 421- 4130.
• 10149010Aug 10, 2015Engine cooling. Crankshaft Position Sensor Before replacing this part due to a P0335 fault code, please contact Andrew Acton at cell (248) 421-4130. Engineering is interested in the condition(s) present when the fault occurs.~ If no response is received within 15 minutes, then continue with repair.~ If possible, please send Freeze Frame data and Mark Sync Event data to [email protected]~ To Retrieve Marks Data on WiTech:~…
• 10149009Aug 9, 2015Vehicle speed control. Cruise Control Switch Before ordering or replacing this part please contact Dennis Gauthier at cell (248) 613-9756. If no response is received within 15 minutes, then proceed with required repair.
• 10149008Aug 8, 2015Electrical system. Battery Please call Bob Horn at cell (248) 231-3315 prior to replacing any battery. Please identify battery with the last 8 VIN digits along with the 15 digit Medtronic code from the GR-8 tester. If no response in 15 minutes, continue with the repair. Battery needs to be held and not turned in for core charges.
• 10149007Aug 7, 2015Equipment. Bumper Step Pad Customer may notice the center section of the step pad is not sitting flat. It will appear raised either left or right of center. Please photograph the condition, measure the gap between the bumper and step pad. Then contact Jim Allie via Cell Phone (248) 736-5349 with this information. We may want to have the whole bumper assembly returned for study. ~ If the dealership is within the Metro Detroit…
• 10149024Aug 6, 2015Wheels, Equipment. Return: Molding Kit - Wheel Lip Opening
• 10149006Aug 6, 2015Engine cooling. Radiator If vehicle comes in for transmission fluid leaking from trans-oil cooler fittings on the radiator, please check the following before replacing the radiator/cooler:~ 1. Remove both of the transmission lines from the cooler?s top/bottom flared fittings on the radiator. ~ 2. Loosen the hex nut on the top flared fitting on the radiator tank.~ 3. Torque the top flared fitting to 235 +/- 15 Lb-In.~ 4. Torque hex…
• 10149005Aug 5, 2015Steering. Pump - Power Steering Hydraulic NOTE: This Tech Tip is for gasoline engine JK vehicles only, manufactured before August 26, 2015. If the power steering pump is being replaced because the power steering fluid flow or pressure readings are below specification, the power steering fluid reservoir and cap assembly should also be replaced. Power steering reservoir and cap assembly 52126151AG or later should be used.
• 10149004Aug 4, 2015Engine, Engine cooling. Camshaft Position Sensor If replacing a camshaft position sensor for P0340, P0344, P0345, P0349, P0365, P0369, P0390 or P0394 fault codes, please review information below and contact Tom Nies on his cell phone: (248) 494-0187. If no response is received within 15 minutes, please continue with repair.
• 10149003Aug 3, 2015Engine cooling, Equipment. Evaporative System Integrity Monitor switch (ESIM) Prior to replacing this component on a 2015 Dodge Journey (JC), please call Bob Bruni at cell (248) 736-8958. If a response is not received within 15 minutes, then continue with the necessary repair.
• 10149002Aug 2, 2015Seats. Element Assy- Heated Seat If any of the Front Heated Seats are Inoperable. Call Mike Wicker at cell (248) 821- 9350 with the Fault Code, so we can determine true root cause. If your call is not returned within 15 minutes, please continue with the repair
• 10149000Aug 1, 2015Seats. Seat belt retractor - rear seat center Prior to ordering this part, call Gary Gebski at (248) 807-5874. If no response in 15 minutes, proceed with ordering the part
• 10148946Aug 1, 2015Equipment. Warranty Operations Newsletter Volume 1, Issue 6
• 10148945Jul 28, 2015Engine cooling. Emission Recall R41 (STOP SALE) ? Tailpipe Emission Non-Compliance Fiat Chrysler Automobiles (FCA US LLC) has determined that some 2014 and 2015 RAM ProMaster Chassis Cab and Cutaway models with a 3.0L (sales code EXG) Diesel Engine built between August 15, 2013 and July 15, 2015 (MDH 081510 through 071512) are non-compliant with U.S. Environmental Protection Agency (EPA) and California Air Resources Board (CARB)…
• 10149688Jul 22, 2015Equipment. RA2 Radio Software Enhancements This bulletin involves updating the radio's software. The customer may experience one or more of the following: ? Radio display screen blank. ? Navigation may be inoperative. ? Radio may be inoperative.
• 10150570Jul 1, 2015Equipment. Emissions Recall R02 VECI Label A non-applicable Vehicle Emission Control Information (VECI) label was inadvertently installed on about 4,000 of the above vehicles. The VECI label on complete vehicles (also known as without cab chassis) with a 3.0L diesel engine incorrectly states that the vehicle does not have Onboard Diagnostics (OBD).
• 10150616Jun 20, 2015Brakes. Front Brake Squeak/Squeal Noise This bulletin involves replacing the front brake pads and related hardware. The customer may describe a front brake squeak/squeal noise when applying the brakes.
• 10150614Jun 20, 2015Body and structure, Latches, locks and linkages. Rear Door Rattle Noise This bulletin involves testing left rear door lower latch operation and if necessary, replacing the rear door center striker in addition to the upper and lower rear door latches. The customer may describe a rear door rattle noise and/or a rear door lower latch not working properly. An example of a properly functioning latch (1) and malfunctioning latch (2) are shown in (Fig. 1). Fig.
• 10058042Jun 20, 2015Body and structure. Chrysler 2014 ram pro master: bulletin information involves rattle noise of rear door which requires replacing rear door center striker in addition to lower and upper rear door latches.
• 10148907May 8, 2015Engine cooling. Intermittent Coolant Loss This bulletin involves inspecting and if necessary, replacing the radiator and thermostat. A small number of customers may experience a slight loss of coolant. There may not be any sign of a leak found under the vehicle.
• 10220455Apr 30, 2015Transmission and drivetrain. 3.0L Powertrain diagnostic and system enhancement.
• 10150535Apr 16, 2015Body and structure, Electrical system, Equipment. Front Door Speaker, Audio Distortion or Inoperative This bulletin involves inspecting and replacing both front speakers if required. The customer may experience audio distortion coming from one or both front speakers (lower, Woofer). Also there may be no sound coming from the either speaker. On further inspection the technician could possibly find one or more of the following DTCs: ? B1400-11 Front Left Audio…
• 10144806Mar 4, 2015Electrical system, Engine cooling, Transmission and drivetrain. Flash: 3.0L Diagnostic And System Improvements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. The following system enhancements will improve the detection capability for "Insufficient Diesel Exhaust Fluid (DEF) Quality".
• 10229192Feb 13, 2015Equipment, Back-over prevention (rear camera). Squeak Noise From Spare Tire Winch This bulletin involves inspecting the tire winch for proper operation and applying lube. The customer may experience one or both of the following conditions: ? Squeak noise in the rear of the vehicle. ? Unable to lower or raise the spare tire.
• 10223613Feb 13, 2015Tires. Squeak Noise From Spare Tire Winch This bulletin involves inspecting the tire winch for proper operation and applying lube. The customer may experience one or both of the following conditions: ? Squeak noise in the rear of the vehicle. ? Unable to lower or raise the spare tire.
• 10221526Feb 13, 2015Equipment, Back-over prevention (rear camera). Squeak Noise From Spare Tire Winch This bulletin involves inspecting the tire winch for proper operation and applying lube. The customer may experience one or both of the following conditions: ? Squeak noise in the rear of the vehicle. ? Unable to lower or raise the spare tire.
• 10144826Feb 13, 2015Tires. Squeak Noise From Spare Tire Winch This bulletin involves inspecting the tire winch for proper operation and applying lube. The customer may experience one or both of the following conditions: ? Squeak noise in the rear of the vehicle. ? Unable to lower or raise the spare tire.
• 10229952Oct 8, 2014Engine cooling. Intermittent Extended Crank, Long Crank Time.
• 10139780Oct 8, 2014Engine cooling. Intermittent Extended Crank, Long Crank Time. This bulletin involves inspecting the Bank 1 Camshaft Position Sensor serial number and if necessary, replacing the sensor. A small number of customers may experience an intermittent 1 to 5 second extended crank condition when starting their vehicle. No DTCs will be present when this occurs.
• 10221029Sep 19, 2014Fuel system. Diesel Exhaust Fluid This bulletin provides information regarding the Diesel Exhaust Fluid (DEF) vehicle delivery fill guidelines.
• 10139749Sep 19, 2014Engine cooling, Fuel system. Diesel Exhaust Fluid This bulletin provides information regarding the Diesel Exhaust Fluid (DEF) vehicle delivery fill guidelines.
• 10064541Sep 19, 2014Engine cooling. Summary to be provided on a future date.
• 10221011Sep 11, 2014Visibility (wipers, defrost, mirrors), Exterior lighting, Electrical system…. Flash: Rear Defrost/Heated Mirror LED on HVAC Control Head Does Not Illuminate This bulletin involves selectively erasing and reprogramming the HVAC Module with new software. Customers may complain that the rear defrost/heated mirror LED indicator on the HVAC controller does not illuminate when the button is depressed.Updating the HVAC software will correct this condition.This issue typically occurs after…
• 10139731Sep 11, 2014Equipment, Electrical system. Flash: Rear Defrost/Heated Mirror LED on HVAC Control Head Does Not Illuminate This bulletin involves selectively erasing and reprogramming the HVAC Module with new software. Customers may complain that the rear defrost/heated mirror LED indicator on the HVAC controller does not illuminate when the button is depressed.Updating the HVAC software will correct this condition.This issue typically occurs after…
• 10064523Sep 11, 2014Electrical system. Summary to be provided on a future date.
• 10221005Sep 6, 2014Visibility (wipers, defrost, mirrors). Heated Mirror Feature Inoperable This bulletin involves installing the correct HVAC control head, updating vehicle configuration and installing an overlay harness as necessary. Customers may indicate that the heated mirror feature is inoperable. Vehicles built with sales code GTR may not have been properly equipped with the components and/or vehicle configuration necessary to operate the heated mirror feature.
• 10139605Sep 6, 2014Equipment. Heated Mirror Feature Inoperable This bulletin involves installing the correct HVAC control head, updating vehicle configuration and installing an overlay harness as necessary. Customers may indicate that the heated mirror feature is inoperable. Vehicles built with sales code GTR may not have been properly equipped with the components and/or vehicle configuration necessary to operate the heated mirror feature.
• 10062732Sep 6, 2014Visibility (wipers, defrost, mirrors). Summary to be provided on a future date.
• 10139699Aug 16, 2014Suspension. Rear End Squeak/Creak Noise This bulletin involves replacing the rear suspension shackle bushings. Rear End Squeak/Creak Noise
• 10062984Aug 16, 2014Suspension. Summary to be provided on a future date.
• 10139694Aug 14, 2014Body and structure. Foreign Material Entering The Cargo Area By The Rear Wheelhouse This bulletin involves applying sealant to the gap between the body side aperture panel and the wheelhouse. Foreign material is entering the cargo area around the rear wheelhouse.
• 10064463Aug 14, 2014Body and structure. Summary to be provided on a future date.
• 10139680Aug 1, 2014Equipment. STAR receives on average 1,000 contacts per day ? that?s 300,000 annual contacts for technical assistance. This same month last year we had over 40,000 open aged > 5 days tickets. As a result of focused efforts to verify vehicles are repaired and close tickets the number is now at just under 7,000 tickets.
• 10217726Jul 29, 2014Transmission and drivetrain, Equipment, Electrical system. Flash: Unable to Program Vehicle Top Speed Limit This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. ProMaster vehicles are equipped with a vehicle top speed limit feature which can be manually selected using the wiTECH Diagnostic Application. Technicians may find that they are unable to change the top speed limit value from its default value. This…
• 10141241Jul 29, 2014Electrical system. Flash: Unable to Program Vehicle Top Speed Limit This bulletin involves selectively erasing and reprogramming the Powertrain Control Module (PCM) with new software. ProMaster vehicles are equipped with a vehicle top speed limit feature which can be manually selected using the wiTECH Diagnostic Application. Technicians may find that they are unable to change the top speed limit value from its default value. This…
• 10063341Jul 29, 2014Electrical system. Summary to be provided on a future date.
• 10217709Jul 15, 2014Equipment, Electrical system, Engine cooling. P0520- Engine Oil Pressure Sensor Circuit This bulletin involves replacing the oil pressure sensor with a revised part. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that the following Diagnostic Trouble Code (DTC) has been set: P0520 - Engine Oil Pressure Sensor Circuit
• 10141224Jul 15, 2014Engine. P0520- Engine Oil Pressure Sensor Circuit This bulletin involves replacing the oil pressure sensor with a revised part. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that the following Diagnostic Trouble Code (DTC) has been set: P0520 - Engine Oil Pressure Sensor Circuit
• 10217697Jul 2, 2014Electrical system. Flash: Oil Change Calculation Enhancement This Bulletin involves updating the software in the Instrument Panel Cluster (IPC). The customer may notice the oil change calculator may not indicate the correct time to change the oil.
• 10141212Jul 2, 2014Electrical system, Engine. Flash: Oil Change Calculation Enhancement This Bulletin involves updating the software in the Instrument Panel Cluster (IPC). The customer may notice the oil change calculator may not indicate the correct time to change the oil.

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