2018 Ram Promaster Technical Service Bulletins

327 technical service bulletins (TSBs) are on record for the 2018 Ram Promaster. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10221831Aug 19, 2020Electrical system, Transmission and drivetrain. (Revision A) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
• 10221788Aug 19, 2020Transmission and drivetrain. Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM.
• 10221787Aug 19, 2020Equipment. USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android…
• 10180221Aug 19, 2020Transmission and drivetrain, Electrical system, Engine. (Revision A) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
• 10180178Aug 19, 2020Engine, Transmission and drivetrain, Suspension, Equipment. Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM.
• 10180177Aug 19, 2020Equipment. USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android…
• 10221783Aug 13, 2020Engine cooling. Cooling fan module VIN Required when placing Order
• 10180173Aug 13, 2020Engine cooling. Cooling fan module VIN Required when placing Order
• 10229285Jul 3, 2020Equipment. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
• 10221715Jul 3, 2020Equipment. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
• 10178642Jul 3, 2020Equipment, Electrical system. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
• 10223559Jun 30, 2020Lane departure. Blind Spot Or Park Assist Warnings, False Activation
• 10177504Jun 30, 2020Electrical system. Blind Spot Or Park Assist Warnings, False Activation
• 10223562Jun 3, 2020Engine cooling. Fast Feedback Program - 6.7L Cummins Engine - 2019 & 2020 HD Ram & 6.7L Cummins Diesel Engine Control Module (ECM) - 2018 Ram- All Models (Rev. E)
• 10177471Jun 3, 2020Equipment. VP2R Radio Clock Not Keeping Time
• 10176476May 20, 2020Engine, Transmission and drivetrain. Remanufactured Transmission Assembly 1. All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket…
• 10176558May 18, 2020Equipment. Repair Eligibility For Ram Promaster Recalls BusinessLink Dealers Only
• 10176531May 12, 2020Fuel system, Equipment, Engine cooling. Oil Leak From The Front Timing Gear Housing Gasket. (Note: ETL, ETK, ETM, ETN Diesel Engines)
• 10175743Apr 30, 2020Equipment, Body and structure. Disinfectant Solution Recommended for COVID-19
• 10175735Apr 22, 2020Equipment, Electrical system. Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
• 10175624Apr 22, 2020Suspension. CHECK, Front Door When servicing the Check strap or hinge an updated pin bushing - 68445193A$ and push nut - 68445606A$ need to be installed.
• 10175733Apr 21, 2020Fuel system. Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season
• 10175674Apr 17, 2020Steering. Hands On Steering Wheel Message In EVIC
• 10175554Mar 11, 2020Air bags, Vehicle speed control, Body and structure. Split/Crack of Metal Body Side Door Check Strap This bulletin involves retrofitting the door check strap mounting on the body side. The customer may notice a metal split or crack on the body side on either the driver or passenger side of the door check strap areaFig. 1.Check Strap Area Cracking
• 10175141Mar 11, 2020Body and structure. Split/Crack of Metal Body Side Door Check Strap This bulletin involves retrofitting the door check strap mounting on the body side. The customer may notice a metal split or crack on the body side on either the driver or passenger side of the door check strap areaFig. 1.Check Strap Area Cracking
• 10174221Mar 11, 2020Body and structure. Split/Crack of Metal Body Side Door Check Strap This bulletin involves retrofitting the door check strap mounting on the body side. The customer may notice a metal split or crack on the body side on either the driver or passenger side of the door check strap areaFig. 1.Check Strap Area Cracking
• 10173328Feb 26, 2020Electrical system, Equipment. Key Programming, Security Pin Request, Pin Invalid
• 10173273Feb 12, 2020Electrical system. DETECTOR, Evaporative System Integrity Module (ESIM) Before replacing this part, please call FCA Redacted Content. For Mexican Dealers, please call FCA Redacted Content. If no response in 15 minutes, proceed with repair.
• 10173305Feb 6, 2020Equipment. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup Or Freeze.
• 10170314Dec 11, 2019Suspension. Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly. This will allow service technicians to repair the root cause without over repairing the system. Replace only the part deemed failed by the diagnostics performed.
• 10220009Nov 27, 2019Transmission and drivetrain. SHAFT, Axle Half, Left/Right If you are working on a Ram ProMaster with a Noisy, Leaking, or Damaged Front Halfshaft/CV Boot, please take a picture of the damage on shaft, ideally prior to removal, and contact Dennis Battle at (734) 231-1540 to have the part returned to FCA via FasTrack. If no response in 15 minutes, proceed with repair.
• 10169157Nov 27, 2019Equipment, Transmission and drivetrain. SHAFT, Axle Half, Left/Right If you are working on a Ram ProMaster with a Noisy, Leaking, or Damaged Front Halfshaft/CV Boot, please take a picture of the damage on shaft, ideally prior to removal, and contact Dennis Battle at (734) 231-1540 to have the part returned to FCA via FasTrack. If no response in 15 minutes, proceed with repair.
• 10220101Nov 20, 2019Body and structure. Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10220099Nov 20, 2019Body and structure. Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
• 10220098Nov 20, 2019Visibility (wipers, defrost, mirrors). Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
• 10220097Nov 20, 2019Equipment, Body and structure. Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
• 10169249Nov 20, 2019Equipment, Body and structure. Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10169246Nov 20, 2019Visibility (wipers, defrost, mirrors). Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
• 10220075Nov 1, 2019Electrical system. Flash: Body Control Module (BCM) Updates This bulletin involves reprogramming the BCM with the latest available software. The customer may notice one or more of the following:False illumination of the Battery Charging indicator. Keyfob does not unlock or lock doors (2018 MY Only). Slight delay of horn sound, when pushing button (2018 MY Only). ?Bulb out? MIL when a three watt parking lamp is installed (2018 MY Only).
• 10220071Nov 1, 2019Engine cooling. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10169223Nov 1, 2019Electrical system. Flash: Body Control Module (BCM) Updates This bulletin involves reprogramming the BCM with the latest available software. The customer may notice one or more of the following:False illumination of the Battery Charging indicator. Keyfob does not unlock or lock doors (2018 MY Only). Slight delay of horn sound, when pushing button (2018 MY Only). ?Bulb out? MIL when a three watt parking lamp is installed (2018 MY Only).
• 10169219Nov 1, 2019Fuel system, Engine. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10166594Aug 27, 2019Body and structure, Transmission and drivetrain. Left Transmission Mount Bracket Fasteners This bulletin is to emphasize the importance of replacing and torquing the one time use bolts that fasten the left transmission mount bracket to the transmission.
• 10166537Aug 7, 2019Equipment. RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
• 10162509May 30, 2019Brakes. PadKit- Front Disc Brake
• 10162508May 30, 2019Brakes. PadKit- Front Disc Brake
• 10162516May 29, 2019Transmission and drivetrain. URGENT REMINDER: ProMaster Transmission Bracket Service (Performance Institute News)
• 10162513May 29, 2019Equipment. Warranty Operations Newsletter ? Volume 5, Issue 5
• 10162507May 29, 2019Equipment. Actuator-Multiaitr
• 10162506May 29, 2019Equipment. Bin- Storage

← All problems reported for the 2018 Ram Promaster