2021 Subaru Legacy Visibility (wipers, defrost, mirrors) Problems

“I was driving down the road and I heard a sound, and then saw a 5 inch horizontal crack, starting at the left side of the windshield and then it turned 1 inch up.... It was just above the inspection sticker. I did not hear anything hit but heard a sound. Both surfaces, inside and outside of the glass are smooth. I cannot feel any crack but can see it. I had my defroster on and it was sporadically raining and sleeting. I will be getting it repaired. Through Subaru's goodwill program vehicle was repaired.”

“Three times within a 1 year period, the windshield cracked without an object hitting it. First time in July, 2021, second time in September, 2021, and third time in June, 2022. After the first time, I had the windshield replaced at my own expense. The second time, Subaru completed the replacement at no cost. The third time, Subaru completed the replacement but refused to pay for it, claiming that an object likely hit the windshield. However, the crack occurred overnight while the car was in my driveway. …”

“The contact owns 2021 Subaru Legacy. The contact stated while entering the vehicle, she noticed a crack on the passenger’s side of the front windshield that expanded to the center of the windshield. The contact was unsure what caused the crack in the windshield. The contact reached out to the local dealer and was informed that the vehicle would not be repaired unless the contact paid for the glass warranty. The vehicle was not inspected nor diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,100.”

“The component that failed is the windshield. The windshield has a 14 inch stress crack. The crack suddenly appeared, there was no impact. The crack interferes with the Subaru Eyesight Driver Assistance. The Subaru Eyesight Driver Assistance could malfunction while driving. The integrity of the windshield has been compromised. I brought the car to the Subaru dealership and they said it was not covered under warranty even though the car only has 6,000 miles on it. The Subaru dealership said they took pictures of the windshield and submitted them to Subaru of America. …”

“Windshield spontaneously cracked while using defrost function on 9/9/2021. Crack started from bottom center of windshield, at the ceramic defrost line, below rubber seal. Crack approximately 6 inches long. Called Subaru within minutes and directed to take to dealership to have photo taken and submitted to Subaru for warranty work. Visited dealership and photos taken on 9/13/2021. Have been told by dealership multiple times still waiting on Subaru to approve the warranty work. Since then the crack has continued to spread and now goes up approximately 2/3rd of the windshield bottom towards top.”