2016 Subaru Outback Technical Service Bulletins

478 technical service bulletins (TSBs) are on record for the 2016 Subaru Outback. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10111093Jul 14, 2016Seat belts. This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame. A design change was made to the wave washer used at the attachment point to eliminate the sound. The sound can be heard when moving the buckle assembly side to side.
• 10111092Jul 13, 2016Equipment, Electrical system. TSB: Only those models equipped with Starlink Telematics. Data Communication Module (DCM) Procedures for Provisioning Failure, Inspection / Repair. VERY IMPORTANT: This procedure applies to vehicles with VINs shared with your retailer as leads through the STARLINK Notifications Dashboard found on Subarunet (see example below) which indicate a possible concern with the activation status of the SUBARU STARLINK Safety…
• 10111091Jul 11, 2016Transmission and drivetrain. TSB: All Models Equipped with CVT Transmissions. This Service Information bulletin provides a new flow chart and additional diagnostic tools to assist Technicians with troubleshooting DTC P0841- SECONDARY OIL PRESSURE SENSOR PERFORMANCE.
• 10111103Jul 8, 2016Electrical system, Equipment. This bulletin announces reprogramming file availability and the software installation procedure to address a group of operational concerns received from the field listed below involving "Gen 2" F10 Navigation and Display Audio units with 7" display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation. It is…
• 10120981Jun 22, 2016Electrical system, Equipment. Revised TSB: This bulletin announces reprogramming file availability and the software installation procedure to address a group of operational concerns received from the field listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation.
• 10120974Jun 8, 2016Steering. REPAIR PROCEDURE - This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
• 10120973Jun 8, 2016Steering. PRODUCT CAMPAIGN BULLETIN - Inspection and Repair Procedure for Stop Sale / Recall Campaign WTD-65: Steering Column
• 10139525May 31, 2016Steering, Equipment. WTD-65 Steering Column Recall - Ordering Process memo. Due to the substantial shipments which were processed this past weekend and an expected ample supply of incoming steering columns, the ordering restriction will be removed on Wednesday, (6/1) at 11 am ET for part numbers 34500AL02A and 34500AL03A. Retailers can order through the normal ordering process. Orders must be placed as a VOR until further notice. A…
• 10139524May 30, 2016Steering, Equipment. Subaru has decided to loosen the restrictions on the $250 PAR allowance and let retailers decide on extenuating circumstances, including for customers that were inconvenienced by the inspection only and for customers that had to wait to purchase their vehicles due to the WTD65 Steering Column Recall. This should be only for customers that have experienced extenuating circumstances as a result of this recall.
• 10139523May 27, 2016Equipment, Steering. It has been brought to our attention that some retailers are receiving invoices for towing charges after the initial claim submission for the WTD65 Steering Column recall. This is a reminder that approved and paid claims can be appended by the retailer to add any missing charges such as towing. Additional details relating to claim appends are available in the Claims Policies and Procedures Manual, Section 13.7.
• 10139519May 26, 2016Equipment, Steering. WTD-65 Rental Authorization Form- No longer needed.. Due to large volume of rental requests for WTD65 and administrative time, the rental authorization form is no longer required.
• 10139518May 25, 2016Steering, Equipment. Additional Customer Accomodations for the WTD65 Recall- 2016 Legacy / Outback Steering Column repair.
• 10139515May 24, 2016Equipment, Steering. A new labor operation has been created specifically for H6 vehicles affected by WTD-65 Steering Column Inspection/Repair. This labor operation has been added to the WTD-65R bulletin located in STIS. (A165-803 - 1.8 for H6 Models) SOA will reprocess all previously submitted claims for WTD-65 H6 vehicles that were shorted 0.2 labor hours. We will make every effort to complete these corrections as quickly as possible.
• 10139516May 23, 2016Steering, Equipment. Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
• 10139514May 23, 2016Steering. Through the weekend we have shipped 17,346 steering columns, which represents 67% of the total sold vehicles. In fact, 1,355 steering columns were delivered to retailers this Saturday, another 1,712 will be delivered today, and another 3,000 will be delivered tomorrow. Given projected failure rate of 66%, this means we should now be starting to repair units in retailer inventory. However, we realize that this may…
• 10139513May 20, 2016Equipment. This is to clarify the recent message announcing an increase specific to the labor time and rental amounts for the WTD65 recall. While this increase is retroactive to the beginning of this recall, the low volume of claims that were entered prior to the change in rates will need to be reentered by the retailer as an appended claim to receive the new calculation. Also, we are experiencing a reimbursement issue for…
• 10139511May 20, 2016Equipment. Some good news! Subaru of America has decided to arrange a gift for each customer that was driving an impacted sold unit at the start of this recall. For customers that do not have an added security maintenance plan, we will be providing a $100 Subaru gift coupon, redeemable for parts, service, accessories or Subaru Gear. For those customers with the added security maintenance plan, we will be providing a $100…
• 10139509May 19, 2016Equipment. Subaru is pleased to announce an enhancement to the Subaru Service Loaner Program daily reimbursement rate. The new reimbursement rate will be $40/day and takes effect retroactively back to May 9, 2016 to align with the announcement of the WTD-65 campaign.
• 10139528May 18, 2016Equipment, Steering. The following is to provide you with updated information on the WTD 65 recall. 1. We are pleased to announce that based upon retailer input and comments, along with further study and analysis by FHI and SOA, we are increasing the labor time for repairs under this recall by 0.5 hour per vehicle. This is for both 2.5 and 3.6 liter vehicles and will be retroactive to the first repair claims processed. 2. An updated…
• 10139508May 18, 2016Equipment. This bulletin provides information to help diagnose and address different conditions relating to customer concerns which may arise when operating the new-generation ?Gen 2? and ?Gen 2.1? F10 Navigation and Display Audio systems.
• 10139504May 18, 2016Steering. Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
• 10139503May 18, 2016Steering. Memo: Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
• 10139502May 18, 2016Steering. Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
• 10139501May 17, 2016Steering. Memo: Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
• 10139500May 17, 2016Steering. Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
• 10139497May 16, 2016Steering. WTD-65 Steering Column Recall - Fleet Vehicles Information
• 10139496May 16, 2016Steering. WTD-65 Steering Column Recall - Updates on Parts Supply, Loaner Cars and Towing
• 10139491May 13, 2016Equipment. WTD-65 Rental Authorization Form. Due to large volume of rental requests for WTD65, the attached Excel form can be used as an alternative to calling the PICS for a WTD-65 Rental Authorization.
• 10139490May 13, 2016Steering. UPDATE: Subaru Recall Campaign: WTD-65 Steering Column - Roadside Assistance Policy. As an update to our Roadside Assistance Program policy, we will cover towing charges to the closest retailer or to the selling retailer. Likewise, if Subaru's Roadside Assistance program is not used for the towing, we will pick up the costs to the closest retailer or the selling retailer, depending on the customers preference.
• 10139489May 13, 2016Steering. Owner Letter - NEW RECALL CAMPAIGN WTD-65. The steering column in affected vehicles may not have been manufactured to specification. This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.
• 10139488May 13, 2016Equipment. WTD-65 Time and Mileage Reimbursement for Off-Site Inspections
• 10139486May 13, 2016Steering. Owner Letter - NEW RECALL CAMPAIGN WTD-65. The steering column in affected vehicles may not have been manufactured to specification. This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.
• 10139505May 12, 2016Transmission and drivetrain. Reminder Bulletin: WQU56 Recall: Propeller Shaft Oil Seal Failure. During the manufacturing process of the propeller shaft that connects to the vehicle?s transmission, the seal cap and seal located inside the propeller shaft yoke may have been deformed. As a result, the seal may leak transmission fluid. If the transmission fluid leaks onto an exhaust pipe, there is a possible risk of fire.
• 10139495May 12, 2016Steering. Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
• 10139487May 12, 2016Steering. Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
• 10139485May 12, 2016Equipment. WTD65 Recall. 2nd revision reimbursement amount. As part of the current Stop Sale, Subaru of America, Inc. will assist retailers with a rental car reimbursement program.
• 10139484May 12, 2016Equipment. WTD65 Recall. Revised reimbursement amount. As part of the current Stop Sale, Subaru of America, Inc. will assist retailers with a rental car reimbursement program.
• 10139529May 11, 2016Steering, Equipment. WTD-65 Stop Sale and Recall - Urgent Additional Information Urgent request for retailers to re-contact customers owning these cars: Provided just prior to 4:00 PM ET today. Also, update to "Inspection and repair procedures document," discussion of process to provide for loaner car reimbursement for customers who are awaiting new car delivery of a stop sale unit, and discussion of parts supply.
• 10139483May 11, 2016Equipment. WTD65 Recall. As part of the current Stop Sale, Subaru of America, Inc. will assist retailers with a rental car reimbursement program.
• 10139482May 11, 2016Steering. Revised Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
• 10139481May 11, 2016Steering. Revised Retailer Memo posted re: NEW RECALL CAMPAIGN WTD-65. The steering column in affected vehicles may not have been manufactured to specification. This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.
• 10139527May 10, 2016Equipment, Steering. Memo: Stop Sale and Recall - WTD-65 Steering Column Shaft - Inspection and Repair Procedures
• 10139480May 10, 2016Steering. Retailer Memo posted re: NEW RECALL CAMPAIGN WTD-65. The steering column in affected vehicles may not have been manufactured to specification. This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.
• 10139479May 10, 2016Steering. Service Procedure Bulletin: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
• 10139478May 10, 2016Steering. Memo: 2016 Legacy / Outback Stop Sale Information, WTD-65 Recall. This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.
• 10139474May 9, 2016Steering. IMMEDIATE STOP SALE ORDER - NEW RECALL CAMPAIGN WTD-65. The steering column in affected vehicles may not have been manufactured to specification. This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.
• 10139476May 5, 2016Equipment, Electrical system. This bulletin announces reprogramming file availability and the software installation procedure to address a group of operational concerns received from the field and listed below involving the Clarion Display Audio unit with 6.2? display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation.
• 10139472May 4, 2016Equipment. The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site. The tables contained within this bulletin are to be used as guides for becoming aware of the latest changes.
• 10139447May 2, 2016Equipment. This bulletin announces reprogramming file availability and the software installation procedure to address a group of operational concerns received from the field listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation. It is…
• 10140511Apr 28, 2016Electrical system, Equipment. This Service Information bulletin provides IMPORTANT information regarding diagnosis and replacement (when applicable) of the STARLINK Telematics Data Communication Module (DCM) along with a new claim submission requirement.

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