2014 Toyota Highlander Technical Service Bulletins

418 technical service bulletins (TSBs) are on record for the 2014 Toyota Highlander. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10096097Jan 11, 2016Equipment. Tech tip: some customers may experience difficulty programming homelink.
• 10134139Jan 7, 2016Visibility (wipers, defrost, mirrors). Tech Tip: Some vehicles may experience a condition in which the drain hoses for the sunroof/moonroof assembly become kinked, or pinched. This may cause water leaks into the cabin from the housing assembly drip trays, or the customer may note water stains on the headliner assembly.
• 10096095Jan 7, 2016Visibility (wipers, defrost, mirrors). Tech tip: some vehicles may experience a condition in which the drain hoses for the sunroof/moonroof assembly become kinked, or pinched. This may cause water leaks into the cabin from the housing assembly drip trays, or the customer may note water stains on the headliner assembly.
• 10116437Dec 22, 2015Other or unknown. Discusses the proper stowage of trailer harnesses on Highlander Models with Southeast Toyota Accessory Trailer Hitch.
• 10152268Dec 7, 2015Equipment. TT: For customer concerns of no or poor outgoing sound from the Bluetooth systems there are diagnostics in the repair manual which can be performed to diagnose the condition.
• 10093567Dec 7, 2015Equipment. Tt: for customer concerns of no or poor outgoing sound from the bluetooth systems there are diagnostics in the repair manual which can be performed to diagnose the condition.
• 10152247Dec 2, 2015Equipment. TSB: This bulletin includes basic procedures for performing a Rescue Charge on Ni-MH High Voltage (HV) Batteries. This bulletin should be used in conjunction with the Repair Manual while performing Rescue Charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) Charger.
• 10152266Dec 1, 2015Equipment. TT: Some customers may experience poor outgoing Bluetooth sound quality, this can occur for various reasons. Current multimedia systems are designed with the ability to adjust Bluetooth sound quality to compensate for Echo or excessive background noise.
• 10152265Dec 1, 2015Equipment. TT: Since MY 2011, several different update or upgrade USB SST's have been issued for Toyota audio and navigation system. Refer to the chart below for a comprehensive list of all current and previously issued USB SSTs and their applicability.
• 10093563Dec 1, 2015Equipment. Tt: some customers may experience poor outgoing bluetooth sound quality, this can occur for various reasons. Current multimedia systems are designed with the ability to adjust bluetooth sound quality to compensate for echo or excessive background noise.
• 10093540Dec 1, 2015Equipment. "tt: since my 2011, several different update or upgrade usb sst's have been issued for toyota audio and navigation system. Refer to the chart below for a comprehensive list of all current and previously issued usb ssts and their applicability. "
• 10111509Nov 16, 2015Wheels, Equipment. TT: Chrometec (plastic clad) wheels are being damaged during mounting and dismounting of tires. Refer to photos below for identifying plastic and aluminum portions of wheel:
• 10093992Nov 16, 2015Wheels. "tt: chrometec (plastic clad) wheels are being damaged during mounting and dismounting of tires. Refer to photos below for identifying plastic and aluminum portions of wheel:"
• 10111486Nov 2, 2015Equipment, Electrical system. TSB: Obsolete Notice November 2, 2015: This bulletin is now obsolete. Please see T-SB-0101-15
• 10093781Nov 2, 2015Equipment. Tsb: obsolete notice november 2, 2015: this bulletin is now obsolete. Please see t-sb-0101-15
• 10111547Oct 13, 2015Equipment. TT: Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the navigation/audio system with Android phones running OS 4.4 or later. Condition tends to occur to customers who have many previous text messages on their phones.
• 10096332Oct 13, 2015Equipment. Tt: some customers may experience bluetooth disconnections or loss of sms text message functionality on the navigation/audio system with android phones running os 4.4 or later. Condition tends to occur to customers who have many previous text messages on their phones.
• 10134224Sep 21, 2015Equipment. TT: Since MY 2011, several different update or upgrade USB SSTs have been issued for Toyota audio and navigation systems. Refer to the chart below for a comprehensive list of all current and previously issued USB SSTs and their applicability.
• 10096561Sep 21, 2015Equipment. Tt: since my 2011, several different update or upgrade usb ssts have been issued for toyota audio and navigation systems. Refer to the chart below for a comprehensive list of all current and previously issued usb ssts and their applicability.
• 10134222Sep 15, 2015Electrical system, Equipment. TT: iPhone text messages do not appear on multimedia dis[play.
• 10096555Sep 15, 2015Equipment. Tt: iphone text messages do not appear on multimedia dis[play.
• 10134220Sep 14, 2015Equipment, Electrical system. TT: Customers may experience connectivity issues when the following conditions are met: The customer's iPhone is operating on iOS9 firmware. The customer's iPhone is connected to the vehicle via Bluetooth. The customer may complain of the following issues: When receiving two incoming calls simultaneously, both calls are ended automatically. iTunes Radio app does not play via Bluetooth audio. Podcast and Audiobook…
• 10096550Sep 14, 2015Equipment. Tt: customers may experience connectivity issues when the following conditions are met: the customer's iphone is operating on ios9 firmware. The customer's iphone is connected to the vehicle via bluetooth. The customer may complain of the following issues: when receiving two incoming calls simultaneously, both calls are ended automatically. Itunes radio app does not play via bluetooth audio. Podcast and audiobook…
• 10111430Sep 10, 2015Equipment. TSB: Some 2014 model year vehicles equipped with Entune Premium Audio System may exhibit one or more of the following conditions: * Some POIs are shown multiple times * Some POIs cannot be searched * Some road names and POIs in voice guidance do not match actual names * Some city names cannot be recognized by Voice Command System * Navigation routes to wrong location when destination is input by address A new Map…
• 10096623Sep 10, 2015Equipment. "tsb: some 2014 model year vehicles equipped with entune™ premium audio system may exhibit one or more of the following conditions: • some pois are shown multiple times • some pois cannot be searched • some road names and pois in voice guidance do not match actual names • some city names cannot be recognized by voice command system • navigation routes to wrong location when destination is input by address a new map…
• 10134217Sep 2, 2015Tires, Equipment. TT: Spare Tire Carrier will bind/seize when lowering or raising spare tire or cable will not fully extend when attempting to lower spare tire, therefore making it difficult to remove from the cable.
• 10096544Sep 2, 2015Suspension, Tires. Tt: spare tire carrier will bind/seize when lowering or raising spare tire or cable will not fully extend when attempting to lower spare tire, therefore making it difficult to remove from the cable.
• 10134457Aug 31, 2015Electrical system. TechTip: Condition: Customers may experience connectivity issues when the following conditions are met: The customer?s iPhone is operating on iOS9 firmware The customer?s iPhone is connected to the vehicle via Bluetooth. If the vehicle is equipped with a Fujitsu-Ten brand head unit, the customer may complain of one or more of the following: When playing media via Bluetooth audio and pressing the ?Pause? button on…
• 10132532Aug 31, 2015Electrical system. TechTip: Condition: Customers may experience connectivity issues when the following conditions are met: The customer?s iPhone is operating on iOS9 firmware The customer?s iPhone is connected to the vehicle via Bluetooth. If the vehicle is equipped with a Fujitsu-Ten brand head unit, the customer may complain of one or more of the following: When playing media via Bluetooth audio and pressing the ?Pause? button on…
• 10134453Aug 20, 2015Lane departure. TechTip: In some cases, combination meters may automatically initialize for options detected on a specific vehicle. If a meter is exchanged between vehicles for diagnostic purposes, it may become unusable in the original vehicle. For example, if a combination meter is removed from a vehicle not equipped with LDA (Lane Departure Alert) and temporarily installed in a vehicle equipped with LDA, it may display ?CHECK…
• 10132528Aug 20, 2015Lane departure. TechTip: In some cases, combination meters may automatically initialize for options detected on a specific vehicle. If a meter is exchanged between vehicles for diagnostic purposes, it may become unusable in the original vehicle. For example, if a combination meter is removed from a vehicle not equipped with LDA (Lane Departure Alert) and temporarily installed in a vehicle equipped with LDA, it may display ?CHECK…
• 10134421Aug 4, 2015Electrical system, Equipment. TSB: Some 2014 model year applicable vehicles equipped with Entune? Audio (version 010169) / Entune? Audio Plus (version 010171) Entune? Premium Audio (version 01085) may exhibit one or more of the following conditions: Bluetooth® sometimes disconnects with Android? phones Bluetooth® disconnects with iPhone® 4 when connected to USB Radio reboots with heavy radio load condition (e.g., dual map and POIs ON and…
• 10132496Aug 4, 2015Electrical system, Equipment. TSB: Some 2014 model year applicable vehicles equipped with Entune? Audio (version 010169) / Entune? Audio Plus (version 010171) Entune? Premium Audio (version 01085) may exhibit one or more of the following conditions: Bluetooth® sometimes disconnects with Android? phones Bluetooth® disconnects with iPhone® 4 when connected to USB Radio reboots with heavy radio load condition (e.g., dual map and POIs ON and…
• 10111417Jul 29, 2015Visibility (wipers, defrost, mirrors), Body and structure. TSB: Some 2014 - 2015 model year Highlander/Highlander HV vehicles may exhibit a condition in which the panoramic sunroof seal is bulging, not sitting properly, torn, has water or air leaks into the vehicle cabin, has poor appearance, or is tucking in any corner. This condition can also be exhibited during the function of the panoramic sunroof, in which the seal may tear or separate from the housing. Follow the…
• 10111127Jul 29, 2015Body and structure, Visibility (wipers, defrost, mirrors). TSB: Some 2014 - 2015 model year Highlander/Highlander HV vehicles may exhibit a condition in which the panoramic sunroof seal is bulging, not sitting properly, torn, has water or air leaks into the vehicle cabin, has poor appearance, or is tucking in any corner. This condition can also be exhibited during the function of the panoramic sunroof, in which the seal may tear or separate from the housing. Follow the…
• 10111416Jul 23, 2015Equipment. TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system. NOTE: There are new security provisions required to obtain a Reset Pass-Code. It is critical that the instructions for this new…
• 10111126Jul 23, 2015Equipment. TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system. NOTE: There are new security provisions required to obtain a Reset Pass-Code. It is critical that the instructions for this new…
• 10111304Jun 17, 2015Equipment. TT: iPhone text messages do not appear on multimedia display.
• 10111154Jun 17, 2015Equipment, Electrical system. TT: iPhone text messages do not appear on multimedia display.
• 10134481May 27, 2015Equipment. TT: While accessing the repair manuals for models that have undergone a full model change starting with the 2013 RAV4, you may encounter disabled (i.e. greyed out) "INFO Button" links while browsing with Internet Explorer 10. You can identify the affected manuals by locating the adjustable Production Date Range, or PDR, drop downs above the navigation tree. Only repair manuals with these drop downs will be affected.
• 10132583May 27, 2015Electrical system. TT: While accessing the repair manuals for models that have undergone a full model change starting with the 2013 RAV4, you may encounter disabled (i.e. greyed out) "INFO Button" links while browsing with Internet Explorer 10. You can identify the affected manuals by locating the adjustable Production Date Range, or PDR, drop downs above the navigation tree. Only repair manuals with these drop downs will be affected.
• 10134480May 22, 2015Electrical system. TT: Some vehicles may exhibit an error message when trying to perform a radio software update: ?Unable to update the software. Please try again later.? If the following screen is seen; follow the directions below.
• 10134479May 22, 2015Equipment. TT: Since MY 2011, several different update or upgrade USB SSTs have been issued for Toyota audio and navigation systems. Refer to the chart below for a comprehensive list of all current and previously issued USB SSTs and their applicability.
• 10132582May 22, 2015Electrical system, Equipment. TT: Some vehicles may exhibit an error message when trying to perform a radio software update: ?Unable to update the software. Please try again later.? If the following screen is seen; follow the directions below.
• 10132581May 22, 2015Equipment. TT: Since MY 2011, several different update or upgrade USB SSTs have been issued for Toyota audio and navigation systems. Refer to the chart below for a comprehensive list of all current and previously issued USB SSTs and their applicability.
• 10111565May 20, 2015Equipment, Body and structure. TSB: Some 2014 - 2015 model year Highlander vehicles may exhibit a condition in which the power back door starts to open or close normally, then intermittently stops and beeps twice. In most cases no current DTC is present, but DTC B2226 or B2227 (PBD Unit Pulse Sensor LH/RH Circuit) may be in history. Follow the Repair Procedure in this bulletin to address this condition.
• 10111182May 20, 2015Body and structure, Equipment. TSB: Some 2014 - 2015 model year Highlander vehicles may exhibit a condition in which the power back door starts to open or close normally, then intermittently stops and beeps twice. In most cases no current DTC is present, but DTC B2226 or B2227 (PBD Unit Pulse Sensor LH/RH Circuit) may be in history. Follow the Repair Procedure in this bulletin to address this condition.
• 10111563May 19, 2015Electrical system. TSB: While a vehicle is in inventory, the battery is subject to conditions that can reduce its performance and life. Batteries can become discharged due to an extended storage period, temperature, parasitic drain, or while demonstrating vehicle features and benefits in the sales process. Battery inspection and maintenance are required in order to ensure proper operation and optimal battery life.
• 10111180May 19, 2015Electrical system. TSB: While a vehicle is in inventory, the battery is subject to conditions that can reduce its performance and life. Batteries can become discharged due to an extended storage period, temperature, parasitic drain, or while demonstrating vehicle features and benefits in the sales process. Battery inspection and maintenance are required in order to ensure proper operation and optimal battery life.
• 10111562May 13, 2015Equipment. TSB: The procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure. Refer to the applicable Repair Manual for vehicle specific repair procedures and parts.

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