2016 Toyota Highlander Technical Service Bulletins

269 technical service bulletins (TSBs) are on record for the 2016 Toyota Highlander. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10140622May 19, 2016Body and structure. TSB: On some vehicles, when Rapgard? is removed, the paint may have a stained appearance. These stains appear to be under the clear coat (repainting this area is not necessary). The stain patterns are usually under wrinkles in the Rapgard?. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be…
• 10096862May 19, 2016Equipment. Tsb: on some vehicles, when rapgard™ is removed, the paint may have a stained appearance. These stains appear to be under the clear coat (repainting this area is not necessary). The stain patterns are usually under wrinkles in the rapgard™. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be…
• 10140582May 11, 2016Equipment, Electrical system. TT: HV Batteries have liquid filled cell modules, to prevent leakage from cells, it is very important to confirm the proper orientation mark of the DRC.
• 10140579May 11, 2016Equipment. TSB: Some 2016 model year Highlander vehicles equipped with Pioneer head units (faceplate ID P11264) may experience inoperative controls or phantom touch input when below 55?F. Updated head units are now available to address this condition, please follow the procedure in this bulletin to correct this condition.
• 10092763May 11, 2016Equipment. Tsb: some 2016 model year highlander vehicles equipped with pioneer head units (faceplate id p11264) may experience inoperative controls or phantom touch input when below 55¢ªf. Updated head units are now available to address this condition, please follow the procedure in this bulletin to correct this condition.
• 10140568May 4, 2016Electrical system. TT: Some customers may experience Bluetooth connection issues after updating the Android Operating System to 5.x.x (Lollipop) or later.
• 10092684May 4, 2016Electrical system, Equipment. Tt: some customers may experience bluetooth connection issues after updating the android operating system to 5.x.x (lollipop) or later.
• 10134415Apr 26, 2016Equipment. TT: Some customers may experience Bluetooth connection issues after updating the Android Operating System to 5.x.x (Lollipop) or later.
• 10134401Apr 13, 2016Transmission and drivetrain. TSB: This bulletin includes basic procedures for inspecting and adjusting World Standard (WS) Automatic Transmission Fluid (ATF) level at normal vehicle operating temperature. Note: The following adjustment procedures are for U660E/F and U760E/F transmissions.
• 10134397Apr 13, 2016Electrical system. TSB: Some 2014 ? 2016 model year Highlander, Highlander HV and RAV4 vehicles may exhibit an intermittent cruise control stalk illumination flicker condition. Please follow the Repair Procedure below to address this condition.
• 10134323Mar 25, 2016Seats, Equipment. TT: Some vehicles may exhibit a condition in which the front corner mounting point of the side shield would separate from the lower frame assembly. The condition may occur when the customer enters or exits the vehicle and significant downward pressure is placed directly on the seat cushion shield. This condition could also potentially show a significant gap at the top of the shield to the cushion, or a complete…
• 10134322Mar 16, 2016Electrical system, Equipment. TT: Some vehicles may exhibit an error message when trying to perform a radio software update: "Unable to update the software. Please try again later." If the following screen is seen, follow the directions below.
• 10097057Mar 16, 2016Equipment. Tt: some vehicles may exhibit an error message when trying to perform a radio software update: "unable to update the software. Please try again later." if the following screen is seen, follow the directions below.
• 10134320Mar 8, 2016Electrical system. TT: Some customers may encounter Bluetooth connectivity concerns such as: ? Difficulty pairing the phone. ? Intermittent Bluetooth failure to connect when first turning on the vehicle. ? Various Bluetooth Audio functions are no longer functioning with the customer?s phone, such as the ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone.
• 10097052Mar 8, 2016Equipment. "tt: some customers may encounter bluetooth connectivity concerns such as: • difficulty pairing the phone. • intermittent bluetooth failure to connect when first turning on the vehicle. • various bluetooth audio functions are no longer functioning with the customer’s phone, such as the ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer’s phone.
• 10134281Feb 25, 2016Electrical system. Tech Tip: This Tech Tip is being provided to bring attention to the new location of the Entune/NAV/Map Update and Upgrade USB Directory. Click on the TIS tab, Diagnostics tab, Telematics tab, and the document is now located under the reference documents sections. This change has occurred to help speed up the updating process of this document.
• 10093361Feb 25, 2016Electrical system, Equipment. "tech tip: this tech tip is being provided to bring attention to the new location of the entune/nav/map update and upgrade usb directory. Click on the tis tab, diagnostics tab, telematics tab, and the document is now located under the reference documents sections. This change has occurred to help speed up the updating process of this document. "
• 10134280Feb 18, 2016Other or unknown. Tech Tip: Some customers may experience a condition that, after using Siri Eyes Free, the head unit will change from whatever source they were listening to, to the Bluetooth Audio source. This condition was introduced with the iOS 9 and later versions.
• 10093346Feb 18, 2016Equipment. Tech tip: some customers may experience a condition that, after using siri eyes free, the head unit will change from whatever source they were listening to, to the bluetooth audio source. This condition was introduced with the ios 9 and later versions.
• 10134140Jan 11, 2016Electrical system. Tech Tip: Some customers may experience difficulty programming HomeLink.
• 10096097Jan 11, 2016Equipment. Tech tip: some customers may experience difficulty programming homelink.
• 10116437Dec 22, 2015Other or unknown. Discusses the proper stowage of trailer harnesses on Highlander Models with Southeast Toyota Accessory Trailer Hitch.
• 10152250Dec 14, 2015Electrical system. A battery in a stored vehicle is subject to conditions that can reduce its performance and life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As a matter of policy, Toyota does not provide battery warranty coverage for discharged and/or…
• 10093486Dec 14, 2015Electrical system. "a battery in a stored vehicle is subject to conditions that can reduce its performance and life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As a matter of policy, toyota does not provide battery warranty coverage for discharged and/or…
• 10152268Dec 7, 2015Equipment. TT: For customer concerns of no or poor outgoing sound from the Bluetooth systems there are diagnostics in the repair manual which can be performed to diagnose the condition.
• 10093567Dec 7, 2015Equipment. Tt: for customer concerns of no or poor outgoing sound from the bluetooth systems there are diagnostics in the repair manual which can be performed to diagnose the condition.
• 10152247Dec 2, 2015Equipment. TSB: This bulletin includes basic procedures for performing a Rescue Charge on Ni-MH High Voltage (HV) Batteries. This bulletin should be used in conjunction with the Repair Manual while performing Rescue Charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) Charger.
• 10152266Dec 1, 2015Equipment. TT: Some customers may experience poor outgoing Bluetooth sound quality, this can occur for various reasons. Current multimedia systems are designed with the ability to adjust Bluetooth sound quality to compensate for Echo or excessive background noise.
• 10093563Dec 1, 2015Equipment. Tt: some customers may experience poor outgoing bluetooth sound quality, this can occur for various reasons. Current multimedia systems are designed with the ability to adjust bluetooth sound quality to compensate for echo or excessive background noise.
• 10111494Nov 18, 2015Electrical system, Body and structure, Equipment. TSB: Pre-Delivery Service (PDS) is a critical step in satisfying your dealership's new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ? Careful inspection for paint chips/scratches and body dents/dings. ? Proper operation of electrical accessories (including interior light, clock, and radio reset). ? Interior cleanliness. ? Proper function of mechanical…
• 10093880Nov 18, 2015Equipment. "tsb: pre-delivery service (pds) is a critical step in satisfying your dealership¡¦s new car customers. Customer feedback indicates the following areas deserve special attention when performing pds: „h careful inspection for paint chips/scratches and body dents/dings. „h proper operation of electrical accessories (including interior light, clock, and radio reset). „h interior cleanliness. „h proper function of…
• 10111493Nov 17, 2015Electrical system, Equipment, Body and structure. TSB: Pre-Delivery Service (PDS) is a critical step in satisfying your dealership"s new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ? Careful inspection for paint chips/scratches and body dents/dings. ? Proper operation of electrical accessories (including interior light, clock, and radio reset). ? Interior cleanliness. ? Proper function of mechanical…
• 10093879Nov 17, 2015Equipment. "tsb: pre-delivery service (pds) is a critical step in satisfying your dealership¡¦s new car customers. Customer feedback indicates the following areas deserve special attention when performing pds: „h careful inspection for paint chips/scratches and body dents/dings. „h proper operation of electrical accessories (including interior light, clock, and radio reset). „h interior cleanliness. „h proper function of…
• 10111521Oct 15, 2015Equipment. TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle's systems and components. Any problems that are found should be corrected immediately.
• 10096246Oct 15, 2015Equipment. "tsb: long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle’s systems and components. Any problems that are found should be corrected immediately."
• 10111547Oct 13, 2015Equipment. TT: Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the navigation/audio system with Android phones running OS 4.4 or later. Condition tends to occur to customers who have many previous text messages on their phones.
• 10096332Oct 13, 2015Equipment. Tt: some customers may experience bluetooth disconnections or loss of sms text message functionality on the navigation/audio system with android phones running os 4.4 or later. Condition tends to occur to customers who have many previous text messages on their phones.
• 10134222Sep 15, 2015Electrical system, Equipment. TT: iPhone text messages do not appear on multimedia dis[play.
• 10111438Sep 15, 2015Equipment, Other or unknown, Wheels. TSB: During the manufacturing process tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation. Please refer to the following procedure to ensure that the original tires stay in the same…
• 10096708Sep 15, 2015Tires. "tsb: during the manufacturing process tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation. Please refer to the following procedure to ensure that the original tires stay in the same…
• 10096555Sep 15, 2015Equipment. Tt: iphone text messages do not appear on multimedia dis[play.
• 10134220Sep 14, 2015Equipment, Electrical system. TT: Customers may experience connectivity issues when the following conditions are met: The customer's iPhone is operating on iOS9 firmware. The customer's iPhone is connected to the vehicle via Bluetooth. The customer may complain of the following issues: When receiving two incoming calls simultaneously, both calls are ended automatically. iTunes Radio app does not play via Bluetooth audio. Podcast and Audiobook…
• 10096550Sep 14, 2015Equipment. Tt: customers may experience connectivity issues when the following conditions are met: the customer's iphone is operating on ios9 firmware. The customer's iphone is connected to the vehicle via bluetooth. The customer may complain of the following issues: when receiving two incoming calls simultaneously, both calls are ended automatically. Itunes radio app does not play via bluetooth audio. Podcast and audiobook…
• 10134457Aug 31, 2015Electrical system. TechTip: Condition: Customers may experience connectivity issues when the following conditions are met: The customer?s iPhone is operating on iOS9 firmware The customer?s iPhone is connected to the vehicle via Bluetooth. If the vehicle is equipped with a Fujitsu-Ten brand head unit, the customer may complain of one or more of the following: When playing media via Bluetooth audio and pressing the ?Pause? button on…
• 10134436Aug 31, 2015Electrical system. TSB: Hybrid vehicles are equipped with 2 types of batteries: ? Hybrid Vehicle (HV) battery ? 12-volt auxiliary battery If the hybrid vehicle is put into storage, the state of charge (SOC) of its HV battery and auxiliary battery will gradually decrease. To prevent the auxiliary battery from becoming discharged during storage, proper maintenance is necessary. Please perform the following maintenance service for the…
• 10132532Aug 31, 2015Electrical system. TechTip: Condition: Customers may experience connectivity issues when the following conditions are met: The customer?s iPhone is operating on iOS9 firmware The customer?s iPhone is connected to the vehicle via Bluetooth. If the vehicle is equipped with a Fujitsu-Ten brand head unit, the customer may complain of one or more of the following: When playing media via Bluetooth audio and pressing the ?Pause? button on…
• 10132511Aug 31, 2015Electrical system. TSB: Hybrid vehicles are equipped with 2 types of batteries: ? Hybrid Vehicle (HV) battery ? 12-volt auxiliary battery If the hybrid vehicle is put into storage, the state of charge (SOC) of its HV battery and auxiliary battery will gradually decrease. To prevent the auxiliary battery from becoming discharged during storage, proper maintenance is necessary. Please perform the following maintenance service for the…
• 10134453Aug 20, 2015Lane departure. TechTip: In some cases, combination meters may automatically initialize for options detected on a specific vehicle. If a meter is exchanged between vehicles for diagnostic purposes, it may become unusable in the original vehicle. For example, if a combination meter is removed from a vehicle not equipped with LDA (Lane Departure Alert) and temporarily installed in a vehicle equipped with LDA, it may display ?CHECK…
• 10132528Aug 20, 2015Lane departure. TechTip: In some cases, combination meters may automatically initialize for options detected on a specific vehicle. If a meter is exchanged between vehicles for diagnostic purposes, it may become unusable in the original vehicle. For example, if a combination meter is removed from a vehicle not equipped with LDA (Lane Departure Alert) and temporarily installed in a vehicle equipped with LDA, it may display ?CHECK…
• 10134429Aug 19, 2015Equipment. TSB: 2015 ? 2016 model year vehicles are equipped with driver?s side floor mat retaining clips to secure the floor mat in the correct position. In addition, some models may utilize retaining clips for passenger side and rear seat floor mats as well. Follow the appropriate installation procedure to attach the driver?s side, and if applicable, the passenger?s side and rear seat floor mats to the vehicle carpet using…

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