2020 Volkswagen Passat Steering Problems
- Complaints
- 2about this part
- Share
- 11%of 18 total for the year
- Median mileage
- —not reported
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 2 complaints about the steering of the 2020 Volkswagen Passat, 11% of the 18 complaints for this model year.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Steering wheel controls stopped working, no horn either. Probably no airbag but haven't got into an accident. There was recall on the same part for the until 2018, but the new part I was going to install lists that if fits cars 2016-2022 Part # 5K0-953-569-BC Recall from VW. Number: VWP-18-11, Will replace part for my fiance,”
NHTSA complaint #11705961, filed 2025-12“My clock spring isn’t working after having my vehicle for barely a year. My air bag light is currently on. I can’t use my horn nor use any of the controls on my steering wheel. I’ve paid already 800 plus on previous car issues such as my harness hose. I’m still awaiting reimbursement. Further review and assistance needed.”
NHTSA complaint #11535970, filed 2023-08Related service bulletins
- 11036880Aug 3, 2026Clean and install an additional plastic "ring" to prevent ingress of dirt,hair. Foreign bodies into the clock spring.
- 11028492Jan 20, 2026Assessment of Damage to steering wheel leather
- 11025426Oct 24, 2025This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
- 11018934May 22, 2025Using Alignment Sheet Submission Form
- 10235284Apr 27, 2023This Document was revised. The model year chat was removed for VWP-18-11 for the Steering Wheel Clock Spring Limited Warranty Extension
Steering: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2022 | 2 | 15% |
| 2021 | 2 | 10% |
| 2020 | 2 | 11% |
| 2019 | 1 | 8% |
| 2018 | 2 | 4% |
| 2017 | 16 | 15% |
| 2016 | 19 | 18% |
| 2015 | 26 | 11% |
| 2014 | 44 | 7% |
| 2013 | 51 | 7% |
| 2012 | 46 | 10% |
| 2011 | 2 | 13% |
| 2010 | 13 | 8% |
| 2009 | 20 | 14% |
| 2008 | 12 | 7% |
| 2007 | 15 | 6% |
| 2006 | 112 | 19% |
| 2005 | 2 | 1% |
| 2004 | 2 | 1% |
| 2003 | 10 | 2% |
| 2002 | 1 | 0% |
| 2001 | 13 | 3% |
| 2000 | 25 | 5% |
| 1999 | 76 | 11% |
| 1998 | 52 | 16% |
| 1995 | 4 | 4% |
| 1994 | 2 | 8% |
Other parts of the 2020 Volkswagen Passat
4 complaintsEngine
4 complaintsOther or unknown
4 complaintsElectrical system
3 complaintsForward collision avoidance
3 complaintsBrakes
2 complaintsFuel system
2 complaintsWheels
2 complaintsBack-over prevention (rear camera)
1 complaintsEngine cooling
1 complaintsSeat belts
1 complaintsVisibility (wipers, defrost, mirrors)
1 complaints
← All problems reported for the 2020 Volkswagen Passat
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 31, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology