2023 BMW IX Technical Service Bulletins

95 technical service bulletins (TSBs) are on record for the 2023 BMW IX. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10245423Nov 21, 2023Equipment. Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the head unit (HU-H5) Paired mobile devices cannot be deleted Customer is unable to make phone calls or stream music with mobile device Customer is unable to connect a new mobile device via Bluetooth Mobile device does not automatically reconnect via Bluetooth in the next drive…
• 10245426Nov 20, 2023Electrical system, Equipment. Customers may be experiencing one or more of these 3 issues with Apple CarPlay® operation: No selections can be made in Apple CarPlay® using the I-Drive Controller Apple CarPlay® connections may intermittently be dropped and reconnected When connecting a mobile device using Apple CarPlay®, the following warning pop-up may be displayed
• 10245420Nov 16, 2023Equipment. Emergency Stop Assistant is activated. Thisicon will appear in the CID when this function is activated.
• 10245376Nov 16, 2023Steering. The steering wheel heating takes a long time to achieve the desired temperature.
• 10245372Nov 8, 2023Body and structure. The paint finish on the door jamb (above the door striker) is scratched due to the inner door cavity window seal.
• 10245380Nov 2, 2023Electrical system. Customers may state that there is a single horizontal line of distortion on the Multifunction Display screen(the combined instrument cluster/kombi and the Central Information Display) that rapidly and repeatedly runs from the bottom of the screen to the top. This distortion is very subtle and is more visible on bright backgrounds (i.e., Weather App).
• 10244502Oct 27, 2023Electrical system, Other or unknown. A vehicle may arrive at your center with various faults and check control messages. During diagnosis with ISTA, these modules do not respond: Receiver Audio Module (RAM) Instrument Cluster Module (KOMBI) Telematics Module (TCB4) Headunit 5 (HU-H5)
• 10244503Oct 26, 2023Electrical system. There may be erroneous fault entries for the electric fan (E-FAN) in the Combined Charging Unit (CCU) in iXM60 Sports Activity Vehicles built from February 18, 2022 – October 23, 2023.
• 10244504Oct 25, 2023Electrical system. The purpose of this Service Bulletin (SIB) is informational regarding DC (direct current) charging complaints on Gen 5 Battery Electric Vehicles (BEV). It serves as a supporting argument and is intended to help distinguish between a standard designed function or component operation from an actual system fault in a DC charging customer complaint (i.e., “DC Not charging or “DC charging too slow”.
• 10244242Oct 19, 2023Vehicle speed control, Lane departure, Forward collision avoidance. Various functions of the camera-based driver assistance systems (ADCAM system) can lead to customer complaints.
• 10244238Oct 18, 2023Seats. The decorative hard plastic piece, centered inthe front seat’s headrest (circled area), may contact a person’s head when they are between4' 10" and 5' 6" in height.
• 10242967Sep 29, 2023Transmission and drivetrain. BMW AG has requested the inspection of all dealer stock of the following part number(s) listed below to ensure the spacer is conformed to drawing.
• 10242873Sep 19, 2023Equipment. Vehicles which require this campaign to be completed will show it as “Open” when checked either inAIR, AWP, Campaign Summary, or Warranty Vehicle Inquiry. Please make sure you check your center’s inventory as soon as possible. You can see a list ofaffected vehicles in Inventory Campaign Details (ICD) under ROSS. For centers that qualify, this Service Action repair is eligible to be performed via…
• 10242885Sep 13, 2023Transmission and drivetrain. The customer states there is a Drivetrain Malfunction message displayed in the instrument cluster. In addition, the following fault memory entries are saved in the CCU (Combined Charging Unit): 0317F2 - High-voltage system, insulation fault detected: when switch contactors are closed. 0317F1 - High-voltage system, insulation resistance below warning threshold: when switch contactors are closed.
• 10242875Sep 11, 2023Equipment. Customers may be experiencing one or more of these 3 issues with Apple CarPlay® operation: No selections can be made in Apple CarPlay® using the I-Drive Controller Apple CarPlay® connections may intermittently be dropped and reconnected When connecting a mobile device using Apple CarPlay®, the following warning pop-up may bedisplayed
• 10242874Sep 11, 2023Equipment. Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the head unit (HU-H4) Paired mobile devices cannot be deleted Customer is unable to make phone calls or stream music with mobile device Customer is unable to connect a new mobile device via Bluetooth Mobile device does not automatically reconnect via Bluetooth in the next drive…
• 10242869Sep 5, 2023Equipment. Intermittently the GPS location in 3 Party Navigation Apps (i.e., Apple Maps, Google Maps, Waze) will drift fromthe correct location. In addition, the location of the vehicle in the My BMW app may be incorrect. BMW Navigation isnot affected.
• 10242701Aug 1, 2023Steering. The steering wheel heating takes a long time to achieve the desired temperature.
• 10242697Aug 1, 2023Body and structure. A buzzing sound is heard in the Sky lounge roof while driving at highway speeds.
• 10242527Aug 1, 2023Electrical system. ?The customer may notice visual discrepancies in the instrument cluster display or head-up display.
• 10242524Aug 1, 2023Air bags. ?Taillamp CC messages 2052 "Rear left light system faulty" and 2053 "Rear right light system faulty" is displayed.
• 10241371Jul 1, 2023Electrical system. During workshop repairs with software updates, certain customer vehicles may be changed to BMW Operating System 8.5, and returned to customers without making them aware of the change.
• 10241368Jul 1, 2023Seats. Various concerns about the third row of seats.
• 10241363Jul 1, 2023Transmission and drivetrain. BMW AG has issued a Delivery Stop (effective December 1, 2022) on certain Model Year 2023 BMW iX SAV vehicles that were produced between October 5, 2022 and November 10, 2022. A bearing in the front electric drive unit could fail due to a manufacturing defect, resulting in a noise while driving.
• 10239606Jun 1, 2023Body and structure. When driving on rough roads, a "cracking" sound can be heard coming from the D-pillar trim panel. The noise can occur on both left and right-side panels.
• 10238092May 1, 2023Electrical system. "After programming to I-level 23-03-5xx, the fault memory 0x022270 is stored in the mPAD (Medium Platform Automatic Driving) and cannot be deleted. A Check Control message ""Driver assistance"" is displayed in the central information display. "
• 10238081May 1, 2023Body and structure. Upon opening and closing the tailgate, a creaking/groaning sound can be heard from tailgate actuator.
• 10238079May 1, 2023Seat belts. While driving on smooth roads, a cracking sound can be heard from the rear safety belt feed trim panel. This sound will ONLY occur on the right-side panel.
• 10238076May 1, 2023Body and structure. The I20 has a front ornamental grille with radome* heating. The radome heating is intended to melt snow deposits in cold weather to ensure the safe function of the sensors behind it. Due to a manufacturing defect in the component, the heater circuits may be interrupted, and the radome heating may fail.
• 10236231Apr 1, 2023Air bags, Lane departure. If the initialization of the seat position is lost, it is shown to the driver via a red air bag warning light and a Check Control message.
• 10236225Apr 1, 2023Brakes. When the brake pedal is pressed/ released, a creaking noise may be heard from the pedal area for the Integrated Brake System (IB).
• 10236224Apr 1, 2023Other or unknown, Equipment. Customer receives CCM ID 496 "Steering behavior changed (Integral Active Steering)", and the vehicle turning radius has increased noticeably.
• 10236219Apr 1, 2023Transmission and drivetrain. BMW AG has issued a Delivery Stop (effective December 1, 2022) on certain Model Year 2023 BMW iX SAV vehicles that were produced between October 5, 2022 and November 10, 2022. A bearing in the front electric drive unit could fail due to a manufacturing defect, resulting in a noise while driving.
• 10235204Mar 1, 2023Lane departure, Electrical system, Forward collision avoidance. Various functions of the camera-based driver assistance systems (ADCAM system) can lead to customer complaints.
• 10235203Mar 1, 2023Equipment. Customer states there is no audio playback (telephony, navigation, radio) and system sounds (PDC, turn indicators, acoustic signals) may also have failed.
• 10235194Mar 1, 2023Body and structure. The lower armrest on the driver's door does not get warm.
• 10235176Mar 1, 2023Transmission and drivetrain. BMW AG has issued a Delivery Stop: A bearing in the front electric drive unit could fail due to a manufacturing defect, resulting in a noise while driving.
• 10233162Feb 1, 2023Electrical system, Equipment. Customer is unable to power up or charge accessories through a plug adapter inserted in the front 12-volt power socket plug. Alternatively, it will only operate when constant downward hand pressure is maintained.
• 10230731Dec 1, 2022Body and structure. The tailgate sporadically fails to open when signaled via the interior button (driver's door panel) or the key fob.
• 10230720Dec 1, 2022Electrical system. BMW AG has issued a Delovery Stop (effective December 1, 2022) on certain Model Year 2023 BMW iX SAV vehicles that were produced between October 6, 2022 and November 7, 2022. Due to a supplier production issue, it may cause the electric drive unit to fail.
• 10225124Sep 1, 2022Electrical system. After updating dealer owned vehicles to software 22-07-5XX, many current BMW customers and previous Demo users may receive emails stating that they are linked to BMW vehicles they do not own. Also, many users of the MyBMW app may find additional vehicles in their "My Garage" tab that they do not recognize.
• 10225115Sep 1, 2022Electrical system. Customer is unable to power up or charge accessories through a plug adapter inserted in the front 12-volt power socket plug. Alternatively, it will only operate when constant downward hand pressure is maintained.
• 10224211Aug 1, 2022Equipment. The sound output intermittently drops out entirely. This can be reproduced with all audio sources as well as telephone and voice output.
• 10218414Jul 1, 2022Body and structure. The I20 has a front ornamental grille with radome* heating. The radome heating is intended to melt snow deposits in cold weather to ensure the safe function of the sensors behind it. Due to a manufacturing defect in the component, the heater circuits may be interrupted, and the radome heating may fail. * A weatherproof enclosure that protects a radar antenna; radome = radar + dome.
• 10218370Jun 1, 2022Equipment. Groaning noise in the front parcel shelf of the luggage compartment area. The noise is mostly heard when the vehicle interior is cold.

← All problems reported for the 2023 BMW IX