2017 Cadillac CTS Other or unknown Problems
- Complaints
- 4about this part
- Share
- 15%of 27 total for the year
- Median mileage
- 25,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 4 complaints about the other or unknown of the 2017 Cadillac CTS, 15% of the 27 complaints for this model year. Where a mileage was given, the median is 25,000 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Cadillac cue infotainment system works maybe 25% of the time. The other 75% the system is unresponsive and glitchy. I can not access some of the most important features. These same features are the reason for the initial purchase. But being that I can't use them when I need them, I am now regretting the purchase. This is too nice of a car for the basic controls not to be working majority of the time.”
NHTSA complaint #11394913, filed 2021-02, 38,000 miles“The Cadillac cue computer screen which controls the bluetooth, radio & GPS, froze in sept 2019. While driving out of state our bluetooth & GPS were unavailable. The dealership couldn't duplicate the issue. This was happening in different locations, a complete off & on with the screen going black. Dealership again & they couldn't duplicate the issue. The dealership is an hour drive each way. I left frustrated & and it went off again. I went back to the dealership & it was playing when I got there. While we were discussing the issue, the radio went off. …”
NHTSA complaint #11290335, filed 2019-12, 12,000 miles“OnStar is unable to communicate with my vehicle. When I bought the car 2 years ago, it connected fine. Not OnStar is unable to ping my car. Appears the. Module goes out on a lot of cars since I was told it is on back order and not sure if that was the true peoblem”
NHTSA complaint #11685188, filed 2025-09“The Cadillac CUE screen cracks and becomes unresponsive. When driving this is effecting anything related to system including navigation, radio, hvac, phone and all other functions creating a distraction to the driver that could lead to an accident. This is not the first time that this has happened to me and I’ve noticed that each time the issue is created is during hot days in southern states. This has never happened during the winter. This is my 2nd Cadillac in a row that has had this problem repeatedly. Happens every 2 to 3 years. …”
NHTSA complaint #11688654, filed 2025-09Related service bulletins
- 11037555Sep 26, 2026This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it.
- 11037550Sep 21, 2026This PI communicates the proper part numbers for transmission connectors and internal harness to prevent confusion when ordering
- 11037253Sep 4, 2026This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
- 11035340Jul 21, 2026PI to help diagnose A/C concern
- 11030974Apr 1, 2026This preliminary information communicates information about how to determine if a wheel and tires size change is available.
- 11030092Mar 9, 2026This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.
- 11030091Mar 9, 2026This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
- 11027689Jan 12, 2026This PI communicates the proper part numbers for transmission connectors and internal harness to prevent confusion when ordering
- 11027601Jan 8, 2026This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
- 11025755Nov 20, 2025This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s…
Other or unknown: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2019 | 3 | 30% |
| 2018 | 1 | 13% |
| 2017 | 4 | 15% |
| 2016 | 4 | 13% |
| 2015 | 8 | 16% |
| 2014 | 13 | 9% |
| 2013 | 7 | 10% |
| 2012 | 7 | 11% |
| 2011 | 5 | 5% |
| 2010 | 7 | 10% |
| 2009 | 10 | 6% |
| 2008 | 18 | 10% |
| 2007 | 9 | 4% |
| 2006 | 9 | 3% |
| 2005 | 6 | 2% |
| 2004 | 7 | 3% |
| 2003 | 16 | 5% |
Other parts of the 2017 Cadillac CTS
9 complaintsSteering
8 complaintsWheels
3 complaintsAir bags
2 complaintsElectrical system
2 complaintsEngine
1 complaintsSeats
1 complaintsSuspension
1 complaintsTires
1 complaintsVehicle speed control
1 complaints
← All problems reported for the 2017 Cadillac CTS
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 30, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology