2021 Cadillac Escalade Technical Service Bulletins

813 technical service bulletins (TSBs) are on record for the 2021 Cadillac Escalade. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 11019073May 30, 2025Other or unknown. This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads.
• 11019072May 30, 2025Other or unknown. This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads.
• 11018541May 23, 2025Engine. Certain vehicles listed above, may have a condition where the connecting rod and/or crankshaft engine components in these vehicles may have manufacturing defects that can lead to engine damage and engine failure. This special coverage covers if an engine failure occurs in the vehicle as a result of the condition described above for a period of 10 years or 150,000 miles (240,000 km), whichever occurs first, from the…
• 11018659May 22, 2025Other or unknown. This Preliminary information communicates an issue with an OTA pending message still displayed after an OTA event and how to reset/clear the message.
• 11018647May 20, 2025Other or unknown. This Preliminary information communicates A vehicle may be encountered with super cruise inop due to not seeing drivers face clearly. The tech is directed to inspect the Infrared LED's on the steering wheel and replace the wheel if necessary.
• 11024486May 16, 2025Electrical system, Engine. This bulletin advises the tech to inspect deeper into what may be to main cause of an engine failure.
• 11023369May 16, 2025Transmission and drivetrain. This service bulletin advises the technician to check if the transmission cooler lines are twisted to correct customer concerns of Harsh Shift, Shudder, Surge, Stall, Transmission Overheating and/or High Transmission Fluid Temperature.
• 11024485May 15, 2025Engine. The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
• 11018323May 15, 2025Other or unknown. Certain 2018-2024 model year vehicles are receiving a software enhancement for SuperCruise. Dealers will update the Engine Control Module, Powertrain Control Module, Hybrid Powertrain Control Module 2 (HPCM2) or Drive Motor Control Module.
• 11018481May 13, 2025Other or unknown. This Preliminary information communicates A vehicle may be encountered with super cruise inop due to not seeing drivers face clearly. The tech is directed to inspect the Infrared LED's on the steering wheel and replace the wheel if necessary.
• 11023051May 8, 2025Forward collision avoidance. This service bulletin provides information for the technicians to use a Customer Concern Verification sheet to facilitate the questions needing to be answered by the customer regarding Automatic Emergency Braking (AEB) issues.
• 11020254May 7, 2025Engine. This service bulletin provides information to dealership personnel for new vehicles with less than 1,000 miles that may not pass California smog inspection or smog inspection in other states.
• 11018429May 6, 2025Other or unknown. This Preliminary information communicates to dealership technicians to perform the reset for the 2 modules noted above.
• 11022032May 5, 2025Suspension. This bulletin advises the techs that the front and or rear shocks need to be replaced as a set and not 1 at a time to avoid the road and ride performance not to be compromised.
• 11017374May 1, 2025Other or unknown. Certain 2018-2024 model year vehicles are receiving a software enhancement for SuperCruise. Dealers will update the Engine Control Module, Powertrain Control Module, Hybrid Powertrain Control Module 2 (HPCM2) or Drive Motor Control Module.
• 11017794Apr 30, 2025Other or unknown. This Preliminary information communicates possible normal rear heater performance operation at idle.
• 11017332Apr 29, 2025Other or unknown. Certain 2018-2024 model year vehicles are receiving a software enhancement for SuperCruise. Dealers will update the Engine Control Module, Hybrid Powertrain Control Module 2 (HPCM2) or Drive Motor Control Module.
• 11017780Apr 28, 2025Other or unknown. This Preliminary information communicates how to erase a DTC that is falsely setting due to a software concern with the Image Processing Module
• 11019503Apr 18, 2025Engine. This warranty administration bulletin provides policy information on vehicles outside of a California Emissions State who move to and register their vehicle in a California Emission State may be entitled to the 7 year, 70,000-mile Emission Select State Component Limited Warranty.
• 11017315Apr 18, 2025Other or unknown. This Preliminary information communicates A diagnostic tip from root causing DTC: C1197 SYM 92 caused by a pinched air inlet hose to the suspension compressor air leveling system or internal software concern
• 11017314Apr 18, 2025Other or unknown. This Preliminary information communicates to dealership technicians to perform the reset for the 2 modules noted above.
• 11017309Apr 18, 2025Other or unknown. This Preliminary information communicates an issue with the SES MIL and DTC P062B /P060C and engineering is currently investigating.
• 11019516Apr 17, 2025Steering, Suspension, Transmission and drivetrain. This preliminary informational (PI) bulletin provides information to dealership personnel that may be helpful when addressing underbody component corrosion with customers.
• 11019377Apr 16, 2025Seats. This technical bulletin provides repair information to correct a customer concern of SUV Second Row Seat Bolt Torque Pattern.
• 11017269Apr 16, 2025Other or unknown. This Preliminary information communicates a issue where the rear windshield wipers will not be in the park position and will cause the rear back glass not to open with the switch or the RKE fob. This explains how to repair that concern.
• 11017266Apr 16, 2025Other or unknown. This Preliminary information communicates a possible retainer ring dis-lodged for a DTC P2714, may not have reverse as well.
• 11019325Apr 15, 2025Exterior lighting, Steering. This informational bulletin provides information on the turn signal stalk not cancelling and/or mis cancelling.
• 11019378Apr 12, 2025Fuel system, Engine. This service bulletin provides a procedure to replace the FPDCM if found to cause customers concerns of Crank No Start, Stalling, Malfunction Indicator Lamp (MIL) Illuminated – DTC P023F or P129F Set.
• 11016990Apr 12, 2025Other or unknown. This Preliminary information communicates a "Forward Collision System Reduced" message displayed on the DIC when the Forward Automatic Braking has been set to the "Alert" setting. This is normal when the FAB has been set to "Alert".
• 11019017Apr 10, 2025Electrical system. This bulletin provides a procedure on how to check for a battery drain utilizing the Picoscope and how to measure the load on the system that may be causing a drain.
• 11016985Apr 10, 2025Other or unknown. This Preliminary information communicates to the dealer an issue with the active fuel injector tester that will provide inaccurate results on 2021-2025 model year Cadillac Escalades equipped with a RPO L87 engine and provides a temporary solution.
• 11017839Apr 8, 2025Other or unknown. This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
• 11016977Apr 8, 2025Other or unknown. This Preliminary information communicates a diagnostic tip for a thump, click, pop, clunk type noise that is heard from the front end. Dealers are to inspect for something contacting the grill shutters as they open and close.
• 11016674Apr 4, 2025Other or unknown. This Preliminary information communicates an issues with the odometer being incorrect after a programming event and how the dealership can resolve the issue.
• 11017595Apr 3, 2025Electrical system. This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs, such as Wiring Harness Repairs.
• 11017244Mar 31, 2025Electrical system. The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
• 11017263Mar 25, 2025Engine. This bulletin advises the technician to flush the cooling system multiple times if oil has been found in the cooling system and replace the parts that may be contaminated due to oil in system.
• 11017255Mar 25, 2025Electrical system, Steering, Transmission and drivetrain. This service bulletin helps diagnose/reduce possible CCND issues on Transfer Cases - Service 4WD on DIC, Intermittent Failures, Noise Concerns, Driveline/Steering Vibration/Shudder, Intermittent DTCs/MIL Illuminated, Engagement/Disengagement/Ratcheting Concerns.
• 11016149Mar 24, 2025Other or unknown. This Preliminary information communicates an issue with the SES MIL and DTC P062B and engineering is currently investigating.
• 11017212Mar 21, 2025Forward collision avoidance. This service bulletin provides information on Super Cruise IME Recognition.
• 11017207Mar 21, 2025Electrical system, Other or unknown. This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
• 11017173Mar 21, 2025Fuel system, Steering, Brakes. This informational bulletin instructs the tech when fuel/fluid is needed to be tested and where it can be sent for analysis.
• 11015945Mar 21, 2025Other or unknown. This Preliminary information communicates A vehicle may be encountered with super cruise inop due to not seeing drivers face clearly. The tech is directed to inspect the Infrared LED's on the steering wheel and replace the wheel if necessary.
• 11017016Mar 14, 2025Wheels. This service bulletin provides a procedure on how to clean and resurface aluminum wheel bead seats for vehicles that have the condition of Tire Slowly Goes Flat, Tire Air Loss, Low Tire Pressure Warning Light Illuminated, Aluminum Wheel Bead Seat Corrosion.
• 11017031Mar 12, 2025Electrical system. This service bulletin provides information to diagnose batteries that have set for a long period of time and/or cold weather climates and testing those batteries.
• 11016944Mar 11, 2025Body and structure. This service bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peeling, metal shows corrosion/rusting (U.S. and Canada Only).
• 11016882Mar 7, 2025Engine. This engineering information (EI) closure ends the need for gathering further information from technicians in regard to the vehicle having loss of power and/or having the MIL illuminated on DIC.
• 11015584Mar 7, 2025Other or unknown. This Preliminary information communicates an issue with high resistance in the glass breakage loop that could cause a dead battery or unwanted theft alarm. Dealers are to inspect the glass breakage loop.
• 11016912Mar 5, 2025Electrical system, Body and structure. This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regard to the power sliding console being inoperative.
• 11015606Mar 5, 2025Suspension, Body and structure. This bulletin provides a service procedure to replace the sway bar bracket retainers if found the cause of the clunking noise from front of vehicle.

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