2021 Cadillac Escalade Technical Service Bulletins

813 technical service bulletins (TSBs) are on record for the 2021 Cadillac Escalade. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 11009049Oct 22, 2024Other or unknown. This Preliminary information communicates a issue where the rear windshield wipers will not be in the park position and will cause the rear back glass not to open with the switch or the RKE fob. This explains how to repair that concern.
• 11008986Oct 18, 2024Electrical system. This Preliminary information communicates direction and examples when diagnosing multiple DTCs, one of which includes U**** Byte 71 DTC.
• 11010901Oct 17, 2024Electrical system. This bulletin provides a procedure on how to check for a battery drain utilizing the Picoscope and how to measure the load on the system that may be causing a drain.
• 11011444Oct 16, 2024Other or unknown. This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
• 11010714Oct 16, 2024Suspension. This bulletin provides a service procedure to replace the sway bar bracket retainers if found the cause of the clunking noise from front of vehicle.
• 11010874Oct 15, 2024Fuel system. This bulletin provides information on how to look for and test for DEF or water in the fuel system and what the specs should be.
• 11010576Oct 11, 2024Other or unknown. This service bulletin provides information on All hazmat parts being returned to the Warranty Parts Center (WPC) must be shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.
• 11011431Oct 9, 2024Suspension. This Preliminary information communicates a diagnostic tip when experiencing an error when trying to perfom a trim height learn or review pressure data in GDS
• 11010642Oct 9, 2024Body and structure. This technical bulletin provides a procedure to correct the condition of Striker to Liftglass Latch Creak Noise.
• 11010639Oct 9, 2024Engine. This informational bulletin advises the tech and the customer of a normal DEF operation while under high load conditions and when the time is right to fill the DEF at that time frame.
• 11010545Oct 9, 2024Other or unknown. This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
• 11010566Oct 8, 2024Body and structure. This service bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peeling, metal shows corrosion/rusting (U.S. and Canada Only).
• 11010493Oct 5, 2024Body and structure, Other or unknown. This warranty administration service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.
• 11010490Oct 5, 2024Engine. This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
• 11011420Oct 4, 2024Other or unknown. This Preliminary information communicates to the dealer technician that TAC recommends the utilization of the GDS2 software to aid in diagnosing automatic transmission concerns. TAC is requesting the GDS2 session logs be sent in before the dealer contacts TAC.
• 11010488Oct 3, 2024Other or unknown. This Warranty Administration bulletin provides information on the Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program.
• 11010421Oct 3, 2024Electrical system. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
• 11010495Oct 2, 2024Other or unknown. This bulletin provides information on Warranty Administration – Required Operating Procedures - 8 Points (U.S. Only).
• 11010491Oct 2, 2024Other or unknown. This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
• 11011406Oct 1, 2024Forward collision avoidance. This Preliminary information communicates a "Forward Collision System Reduced" message displayed on the DIC when the Forward Automatic Braking has been set to the "Alert" setting. This is normal when the FAB has been set to "Alert".
• 11010459Oct 1, 2024Electrical system, Transmission and drivetrain. This technical bulletin provides repair information to correct a customer concern of Shake and/or Shudder During Steady Speed and/or Light Throttle Acceleration Between 25 and 50 MPH (40 and 80 KM/H).
• 11009532Sep 27, 2024Engine. This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
• 11009531Sep 27, 2024Engine. This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
• 11009529Sep 26, 2024Engine. This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regards on hearing one or more of the following noises coming from the front of the vehicle during a cold start and/or while in operation.
• 11009463Sep 25, 2024Brakes, Wheels, Transmission and drivetrain. This service bulletin provides repair information to correct customer concerns of Rear Wheel Lock Up, ABS Event, Loud Bang and a Flashing “D” on Driver Information Center (DIC) when Lightly or Moderately Accelerating Forcing an 8-7 or 8-6 Downshift.
• 11009764Sep 21, 2024Body and structure, Other or unknown. This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
• 11009760Sep 21, 2024Electrical system. This service bulletin provides information on the Transport Mode Feature, also known as Logistics mode, which is used to increase the 12V Battery stand time of the vehicle during transit and or long period of stand time at the dealerships.
• 11008252Sep 19, 2024Electrical system, Other or unknown. Customer Satisfaction Program - may have a condition where the battery is at risk for a drain following an over-the-air update. Dealers are to reprogram the serial data gateway module.
• 11009756Sep 17, 2024Engine, Transmission and drivetrain. This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
• 11009099Sep 17, 2024Electrical system, Steering. This informational bulletin provides information on the turn signal stalk not cancelling and/or mis cancelling.
• 11009088Sep 16, 2024Transmission and drivetrain. This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
• 11007805Sep 16, 2024Engine. This Preliminary information communicates to the dealer, a potential rough running condition following an autostop event that is caused by the incorrect crankshaft position sensor.
• 11009039Sep 14, 2024Other or unknown. This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
• 11007787Sep 14, 2024Other or unknown. This Preliminary information communicates an issues with the HVAC making a hum buzz noise when the blower is set to a higher speed. Engineering is working on a new HVAC door seal material to correct the noise.
• 11007786Sep 14, 2024Other or unknown. This Preliminary information communicates an issue with an OTA pending message still displayed after an OTA event and how to reset/clear the message.
• 11009029Sep 13, 2024Engine. This bulletin advises the technician that if the code sets, verify the sensor then inspect the engine oil pump for a sticking valve that may cause the MIL to illuminate.
• 11007784Sep 13, 2024Other or unknown. This Preliminary information communicates diagnostic tips on how to resolve a issues with vehicles that will not power up after a can bus 2 issue, lightning strike, or a failed over the air update.
• 11007773Sep 13, 2024Other or unknown. This Preliminary information communicates an issue with the SES MIL and DTC P062B and engineering is working on a fix.
• 11007744Sep 12, 2024Other or unknown. This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
• 11007743Sep 12, 2024Other or unknown. This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
• 11008962Sep 11, 2024Transmission and drivetrain. This service bulletin advises the technician to check if the transmission cooler lines are twisted to correct customer concerns of Harsh Shift, Shudder, Surge, Stall, Transmission Overheating and/or High Transmission Fluid Temperature.
• 11007700Sep 11, 2024Other or unknown. This Preliminary information communicates an issue where some customers may comment on a Forward Collision System Unavailable Message, shown below, after the vehicle has been parked in direct sunlight with high ambient temperatures (typically above 100 degs F/38 degs C).
• 11007692Sep 11, 2024Suspension. This Preliminary information communicates A diagnostic tip from root causing DTC: C1197 caused by a pinched air inlet hose to the suspension compressor air leveling system.
• 11007691Sep 11, 2024Brakes. This Preliminary Information communication provides information to the technician on how to diagnose and repair vehicle that may have a "Check Trailer Wiring" or "Service Trailer Brake System” message on the Driver Information Center when a trailer is connected to the vehicle. Diagnostic Trouble Code C1114 set in the Chassis Control Module. Chassis Control Module has to determine the type of trailer brake system…
• 11007687Sep 11, 2024Other or unknown. This Preliminary Information communication provides the technician with steps to resolve the issue of an oily substance that may be found on the inside windshield surface, and appears to be leaking from the rear view mirror area. Technician will remove the moisture sensor and clean the glass and mounting bracket with alcohol wipe. If the gel separates from the sensor the sensor will need to be replaced.
• 11007686Sep 11, 2024Brakes. This Preliminary information communicates an issue with the Hydrastar Electric Over Hydraulic trailer brake system causing a voltage spike into the trucks electrical system which is causing DTC C1114 to set.
• 11009037Sep 10, 2024Other or unknown. This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
• 11008961Sep 10, 2024Transmission and drivetrain. This service bulletin provides diagnostic information for technicians in cases of an ETRS system fault or a no start condition - If the vehicle needs to be moved, it is recommended to use wheel dollies, tire skates or the NEW Manual Park Release tool DT-52910.
• 11008956Sep 9, 2024Other or unknown. This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
• 11007405Sep 6, 2024Brakes. This Preliminary information communicates an issue with premature brake pad life and engineering is working on release new pad lining material.

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