2017 Chrysler Pacifica Technical Service Bulletins

534 technical service bulletins (TSBs) are on record for the 2017 Chrysler Pacifica. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10139985Mar 1, 2017Seat belts. Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10096406Feb 10, 2017Seats. This tb notified the technicians that on trim levels of a vmi converted chrysler pacifica that allow for heated seats, the harness may be pinned incorrectly and will not allow the heated seat option to work on the remaining seat once either one is removed
• 10121846Nov 30, 2016Electrical system. RES / RHA / REB Radios That Supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) are the systems responsible for these features.
• 10121843Nov 30, 2016Transmission and drivetrain. Halfshaft When replacing this component it is required that the hub nut; 06509298AA, be replaced at the same time. Ensure the hub nut is torqued to the service manual specifications for this vehicle. The torque specification for the hub nut is 163 N.m or 120 Ft.Lbs.
• 10121842Nov 30, 2016Transmission and drivetrain. Hub Nut The torque specifications for this component is 163 N.m or 120 Ft.Lbs. When replacing this component ensure that the component is NOT over torqued.
• 10121840Nov 30, 2016Equipment. Glove Box Assembly Prior to replacing glove box assembly for glove box light stays on, verify the glove box door is latched completely on both sides. The glove box door should not be able to be pulled open without using glove box handle. Please call Mack Allen at (248) 944-0140 prior to replacing the glove box assembly. If you don?t receive a response within 15 minutes, please continue with normal repair procedure
• 10121838Nov 30, 2016Equipment. Electronic Shift Module If DTC's U11C3, U0074 are present Stored or Active, please contact Pemi Sabageh at cell (519) 300-0629 or David Dysarz at (248) 944-0310. If you do not receive a call within 15 minutes please proceed with the repair. Please return parts back to FCA Engineering if ESM is deemed non-functional after performing this TechTip
• 10121891Nov 29, 2016Electrical system. Video Routing Module Enhancements For Rear Seat Entertainment System This bulletin involves updating the Video Routing Module (VRM) software. A customer may experience one or more of the following: Occasional reset. Remotes frequently do not pair. Rear screens can be accidently controlled from the radio outside of the parental control feature. Black screen.
• 10121833Nov 16, 2016Electrical system. UConnect Theater Remote Before replacing the Remote Control for the Rear Seat Entertainment system due to pairing issues, ensure that the VRM and radio software is at the latest level. If remote pairing still fails at the newer software levels, turn the ignition off, close all the doors, and wait for the cluster to go to sleep. Key the car back to ACC and retry the pairing procedure.
• 10121829Nov 16, 2016Electrical system. Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android Auto or…
• 10121861Nov 5, 2016Electrical system. Flash: Power Sliding Door Module Enhancements This bulletin involves reprogramming both of the Power Sliding Door Modules (PSDM) with the latest available software. Customers may perceive that the power sliding door does not reverse immediately when closing, if the door comes in contact with a soft obstacle.This software will update, the door closing strategy, which will require less force to reverse the door.
• 10121824Nov 2, 2016Engine cooling. Radiator Assembly Before replacing the Radiator Assembly for leaking or overheating issues, please call any of the following: Lan Sun @ cell (248) 736-8786, Radovan Misic @ cell (248) 701-2754 or Josh Langmesser @ cell (248) 821-5946 If a response is not received within 15 minutes, proceed with the necessary repair. After repair, please send pictures of defective part to [email protected]
• 10223842Sep 24, 2016Visibility (wipers, defrost, mirrors), Body and structure. Creak Noise Coming From Fixed Roof Panel Glass This bulletin involves applying sealant to the fixed glass roof panel supports. Customers may experience a creak noise coming from the fixed sunroof glass panel when going over a rough surface.
• 10223839Sep 22, 2016Visibility (wipers, defrost, mirrors). Dual Pane Sunroof Assembly Making Contact With The Roof This bulletin involves adjusting the fixed rear dual pane sunroof assembly. The customer may describe an audible creak/rattle heard from the rear dual pane sunroof assembly while driving.If a customer?s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition listed above, perform the Repair…
• 10223838Sep 22, 2016Electrical system. Remote Start Antenna Replacement This bulletin involves replacing the remote start antenna module. Some customers may experience a diminished or less than satisfactory range when trying to lock/unlock the doors or when using the remote start from the key fob. Some customers may also experience a Tire Pressure Monitoring (TPM) icon illuminated while all the tires are properly inflated.
• 10223860Sep 14, 2016Electrical system, Equipment. Rear Seat Entertainment System Video Routing Module Before replacing the Video Routing Module (VRM) for the Rear Seat Entertainment system in the Pacifica, the software in the radio head unit needs to be verified. The VRM with part number 68227168AL, must have radio software 16.23.23 in order to operate properly. If the radio head unit has SW version 16.17.13 or earlier, a radio head unit software update is required.
• 10223857Sep 14, 2016Seats, Body and structure. Frame, Second Row or Third Row Seat Cushion. If your 2nd or 3rd row Pacifica stow and go seat won't fold, please call Dan Jovan at cell (248) 760-4348. ~___________________________________________________________________~ Contact us at [email protected] for feedback related ONLY to this GPOP Tech Tip. Please include the Part Number(s) and Tech Tip Part Description of the Tech Tip you are referencing for our…
• 10223826Sep 14, 2016Transmission and drivetrain, Electrical system. Flash: Transmission Shift And Drivability Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find the following Diagnostic Trouble Codes (DTCs) stored in the TCM memory: P1CC9 - Unable To Engage Gear.
• 10223855Sep 7, 2016Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has…
• 10223818Sep 7, 2016Equipment, Electrical system. Flash: Video Routing Module Enhancements For Rear Seat Entertainment System This bulletin involves updating the video routing module software. A customer may have experience one or more of the following: Occasional reset. Black screen.
• 10121727Sep 1, 2016Equipment, Engine cooling. Air Conditioning Inoperative This bulletin involves testing the A/C compressor operation and replacing if needed. Customers may experience a loss or intermittent operation of the air conditioning system. A rattling noise may also be heard from the engine area.
• 10121738Aug 31, 2016Equipment, Electrical system. Rear Seat Entertainment System Video Routing Module Before replacing the Video Routing Module (VRM) for the Rear Seat Entertainment system in the Pacifica, the software in the radio head unit needs to be verified. The VRM with part number 68227168AL, must have radio software 16.23.23 in order to operate properly. If the radio head unit has SW version 16.17.13 or earlier, a radio replacement is required as a service…
• 10224869Aug 24, 2016Back-over prevention (rear camera). PSU Exhaust Phaser 05048043AB If replacing the Exhaust Phaser for the following codes: P0340 Cam Missing/Camshaft Sensor Circuit and/or P0345 Cam Missing/Camshaft Sensor Circuit Engineering is requesting that all three Valve Timing components (Phaser, Actuator, OCV) be replaced.~ Please label the components of which bank they came from prior to parts return.
• 10130081Aug 23, 2016Electrical system. Return: Wiring Assy - Engine You have been identified as either having stock, or have stock in transit to your dealership. Please return stock packaged before 2016/07/31 (31 July, 2016)of follow ing part numbers:68176457AF, 68176459AF. Please return suspect parts back to your facing depot using Return Code 02, before 13 September, 2016.
• 10130080Aug 22, 2016Exterior lighting, Equipment. 05182535AD - Lamp Assy ?Tail Light LT You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 05182535AD . See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 12 September, 2016.
• 10130079Aug 22, 2016Equipment. Inspect and Return: Trim Cover Assy - A-Pillar Rt/Lt You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part numbers: 1ZA04DX9AE, 1ZA05DX9AE. See attachments for identifying suspect stock. Replacement part can be obtained by reordering the same part number. Please return suspect parts back to your facing depot using Return Code 02, before 12…
• 10129047Aug 18, 2016Equipment. Warranty Operations Newsletter Updates from Warranty Operations
• 10129045Aug 18, 2016Equipment. CBXDP361AA Return: Spacer Kit - Visor You have been identified as either having stock, or have stock in transit to your dealership. Please return stock of part number CBXDP361AA. Replacement part number is CBXDP361AB w hich is in stock and available for order. Please return suspect parts back to your facing depot using Return Code 02, before 16 September, 2016.
• 10129044Aug 17, 2016Electrical system. 1NT30XDVAC - Inspect and Return: Panel - Instrument Panel You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 1N T30XDVAC. See attachments for identifying suspect stock. Replacement part can be obtained by reordering the same part number. Please return suspect parts back to your facing depot using Return Code 02, before 07…
• 10129043Aug 17, 2016Electrical system. Inspect and Return: Solenoid Module - Transmission You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of follow ing part numbers:52120000AA, 52119435AF, 05078709AB. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 07 September, 2016.
• 10129042Aug 17, 2016Equipment. Return: Lamp Assy - CHMSL& Cargo Light You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of follow ing part numbers:55372082AE, 55372082AD, 55372082AC, 55372082AB, 55372082AA. Replacement part number is 55372082AF w hich is in stock and available. Please return suspect parts back to your facing depot using Return Code 02, before 07 September, 2016.
• 10129041Aug 12, 2016Electrical system. P/N CBSZR068AA: Inspect & Return: Module Kit - Occupant Restraint You have been identified as either having stock, or have stock in transit to your dealership. Please return part number CBSZR068AA as per the QIR attached. Replacement part can be obtained by ordering the same part number (CBSZR068AA) Please return suspect parts back to your facing depot using Return Code 02, before 02 September, 2016.
• 10221551Jul 26, 2016Equipment. Overhead Console Replacement This bulletin involves replacing the overhead console due to the sunglass bin or the conversation mirror not latching in colder temperatures. The customer may describe that the sunglass storage compartment door in the overhead console does not latch in cold temperatures.
• 10136533Jul 26, 2016Equipment. Overhead Console Replacement This bulletin involves replacing the overhead console due to the sunglass bin or the conversation mirror not latching in colder temperatures. The customer may describe that the sunglass storage compartment door in the overhead console does not latch in cold temperatures.
• 10121698Jul 20, 2016Equipment, Visibility (wipers, defrost, mirrors). HVAC System Not Cold This bulletin involves confirmation of latest software level and possibly doing a forced cool down routine of the Heating Ventilation Air Conditioning (HVAC) Module. Customers may describe that the HVAC system is not blowing cold air at startup. The HVAC starts to blow cold air after some drive time.
• 10121684Jul 20, 2016Equipment, Body and structure. Active Grill Shutter (AGS) For 2017 RU vehicles ONLY;~ Prior to replacing an Active Grille Shutter (AGS) for DTC code U11E9 (Loss of Communication), please contact Tom Hallahan at cell (248) 494-2083 or email ([email protected]). If he does not respond within 15 minutes, please proceed with replacing AGS.
• 10121666Jul 13, 2016Equipment, Engine cooling. A/C Suction/Liquid Line, A/C Discharge Dine, A/C Compressor For RU bodies ONLY; Issues with leaks in the above A/C components. Also issues with compressor performance. Before replacing any of the components listed above call Michael Romm at cell (248) 766-5465. If no response in 15 minutes, please proceed with repair. Be prepared to answer the following questions: - Is A/C functional or not? - If not, does HVAC…
• 10121657Jul 6, 2016Engine cooling. Intake Manifold Gasket Intake Manifold Gaskets on Pentastar Upgrade (Sales Code ERC/ERF) are reusable provided they are not cut, torn or melted. The gaskets are not required by warranty to be replaced like they are on Pentastar Classic (ERB/EHB). The new gaskets are not interchangeable with Pentastar Classic Intake Manifold Gaskets.
• 10121642Jul 6, 2016Visibility (wipers, defrost, mirrors). Incorrect Inside Rear View Mirror This bulletin involves inspecting and if necessary, replacing the inside rear view mirror. The vehicle may have the incorrect inside rear view mirror installed in the vehicle.
• 10121641Jul 6, 2016Equipment, Body and structure, Electrical system. Water Intrusion In Dash To Front Fascia In-Line Connector This bulletin involves rework on the dash wire harness in the left front wheel well and possible front fascia wiring harness replacement due to water intrusion. The customer may describe the front fog lamps flicker or experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic…
• 10080401Jun 29, 2016Body and structure. "left front door rattle this bulletin involves testing the driver’s front door for rattle noise when closing and if needed, applying urethane between outer door shell and impact beam. The customer may describe a driver’s front door rattle noise when closing the door."
• 10080563Jun 25, 2016Equipment. "air conditioning inoperative this bulletin involves testing the a/c compressor operation and replacing if needed. Customers may experience a loss or intermittent operation of the air conditioning system. A rattling noise may also be heard from the engine area."
• 10218266Jun 22, 2016Vehicle speed control, Back-over prevention (rear camera). Sliding Door Lubrication. This bulletin involves applying NYE lubricant grease to the sliding door center track mechanism. Customers may describe a grinding noise coming from the left or right sliding door when opening or closing.
• 10140133Jun 22, 2016Body and structure. Sliding Door Lubrication. This bulletin involves applying NYE lubricant grease to the sliding door center track mechanism. Customers may describe a grinding noise coming from the left or right sliding door when opening or closing.
• 10080302Jun 22, 2016Body and structure. "sliding door lubrication. This bulletin involves applying nye lubricant grease to the sliding door center track mechanism. Customers may describe a grinding noise coming from the left or right sliding door when opening or closing."
• 10217613Jun 17, 2016Transmission and drivetrain, Electrical system. Flash: 3.6L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find the following Diagnostic Trouble Codes (DTCs) have been set: · **P1D73 - AGS Performance - (Active Grill Shutter). · P0171…
• 10140123Jun 17, 2016Transmission and drivetrain, Electrical system. Flash: 3.6L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find the following Diagnostic Trouble Codes (DTCs) have been set: · **P1D73 - AGS Performance - (Active Grill Shutter). · P0171…
• 10080001Jun 17, 2016Electrical system. "flash: 3.6l powertrain diagnostic and system enhancements this bulletin involves reprogramming the powertrain control module (pcm) with the latest available software. Customers may experience a malfunction indicator lamp (mil) illumination. Upon further investigation, a technician may find the following diagnostic trouble codes (dtcs) have been set: · **p1d73 - ags performance - (active grill shutter). · p0171…
• 10217603Jun 16, 2016Fuel system. Incorrect Front License Plate Bracket This bulletin involves inspecting and if necessary, replacing the front license plate bracket. The vehicle may have the incorrect front license plate bracket in the vehicle. The vehicle may have a been shipped with a license plate bracket kit for a high line fascia that will not fit vehicles with a base line fascia.
• 10140113Jun 16, 2016Equipment. Incorrect Front License Plate Bracket This bulletin involves inspecting and if necessary, replacing the front license plate bracket. The vehicle may have the incorrect front license plate bracket in the vehicle. The vehicle may have a been shipped with a license plate bracket kit for a high line fascia that will not fit vehicles with a base line fascia.

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