2017 Chrysler Pacifica Technical Service Bulletins

534 technical service bulletins (TSBs) are on record for the 2017 Chrysler Pacifica. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10224953Oct 27, 2017Equipment. RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following:Radio functions/touchscreen locks up (does not affect backup camera). Phone presets do not save. ?Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not…
• 10226285Oct 18, 2017Transmission and drivetrain, Equipment. Flywheel to Damper Bolts.
• 10224894Oct 18, 2017Exterior lighting, Engine cooling. Cam Phasers, Oil Control Valve For Malfunction Indicator Light (MIL) issues related to 2012-2017 3.6L Pentastar engines, please note that there is a new diagnostic procedure available in DealerCONNECT for P-codes in relationship to cam phasers. Please use this new information for trouble shooting of cam phasers and oil control valves for MIL on issues.
• 10224891Oct 18, 2017Fuel system, Vehicle speed control. Fuel Tank Before replacing this part due to Hard to Fill condition, check the Fuel Filler Tube for restriction after the second door of the capless unit. Replace the Fuel Filler Tube if the second door of the capless unit does not open properly or if there is restriction after the second door of the capless unit. Contact Sylvia Lopez at cell (248) 520-9734 if a tank needs to be replaced.
• 10224939Oct 12, 2017Body and structure, Electrical system. Flash: BCM Diagnostic and System Improvements This bulletin involves updating the Body Control Module (BCM) software. A customer may describe a higher ambient temperature (up to +12° C (10° F)) being displayed in the cluster and radio than the actual ambient temperature outside the vehicle.This condition can be noticed during normal driving conditions, stop and go driving conditions (the most apparent) and also…
• 10224936Oct 12, 2017Back-over prevention (rear camera), Equipment. RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following:Radio functions/touchscreen locks up (does not affect backup camera). Phone presets do not save. ?Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not…
• 10224884Oct 11, 2017Equipment. Rotary Electronic Shifter Customer reports seeing "Service Shifter" in the EVIC due to AUX battery voltage low. Before performing repair process for a "Service Shifter" complaint, check for Battery/Voltage related codes. Battery related issue with DTC P00FD (Battery "B" State of Charge Performance) or P1C8C-16 (System Voltage-Circuit Voltage Below Threshold) will trigger P0607-00 and U145D-00 ESM failures.
• 10119462Oct 9, 2017Seats. instruction to relocate the front seat wiring harness to allow full travel of seat on its rails
• 10224930Oct 5, 2017Equipment. Flash: Instrument Panel Cluster (IPC) Enhancement This bulletin involves updating the IPC with the latest available software. Customers may experience the total "Range" displayed in the cluster is lower during cold ambient temperatures.
• 10224926Oct 4, 2017Body and structure, Equipment. HVAC Condenser Damage This bulletin involves Inspecting the A/C condenser for damage and leaks. Customers may experience the air conditioning system blowing warm air. Two close-out panel/front belly pan fasteners may have contactedthe A/C condenser.If the customer describes the symptom/condition listed above, perform the Repair Procedure.
• 10224882Oct 4, 2017Back-over prevention (rear camera). Valve Cover and Gasket, Left and Right Pertains to vehicles equipped with a 3.6L V6 V.V.T. Engine only: Oil leaking from the valve cover onto the O2 sensor causing faults codes P0140, P2096, P0137, P0157. Need to verify the leak source and cause (gasket pinched, out of position, rolled, or cut). Please call one of the individuals below before proceeding with the repair. Also, if possible take a picture and send it…
• 10224881Oct 4, 2017Steering, Electrical system. Steering Column Control Module (SCCM ) Check for stored B2225 code when you scan the vehicle in service. If you see this code stored; clear the DTC. If the stored Fault reappears, please call Ivan Ramos cell (248) 817-0468 prior to replacing the SCCM. If you don?t receive response please leave a voice mail, if no further response within 15 minutes continue with normal repair procedure.
• 10224925Oct 3, 2017Seats, Vehicle speed control, Electrical system. Flash: 3rd Row Folding Seat Module Diagnostic and System Enhancements This bulletin involves reprogramming the Folding Seat Module (FSM) with the latest available software. Customer may experience inoperative 3rd row seats. Upon further investigation, a technician may find the following DTCs have been set:B1E42-11 - 3rd Row Seat Left Recline Position Sensor-Circuit Short to Ground. B1E42-12 - 3rd Row Seat Left…
• 10121809Sep 21, 2017Electrical system. Miracast Software Update Available This information only bulletin discusses the availability of Miracast® which has been added to the Video Routing Module(VRM) through a software update.
• 10121804Sep 20, 2017Electrical system, Equipment. Radio Inoperative After a Flash Over The Air (FOTA) Radio Update This bulletin involves reprogramming the radio with the latest available software. Customers may notice after the FOTA radio update the radio is inoperative. The display screen will be stuck on the Chrysler logo.
• 10121751Sep 20, 2017Engine, Engine cooling. Intake Manifold Gasket Intake Manifold Gaskets on Pentastar Upgrade (Sales Code ERC/ERF) are reusable provided they are not cut, torn or melted. The gaskets are not required by warranty to be replaced like they are on Pentastar Classic (ERB/EHB). The new gaskets are not interchangeable with Pentastar Classic Intake Manifold Gaskets.
• 10121750Sep 20, 2017Transmission and drivetrain. Transmission If are working on a vehicle with a transmission concern that has DTC U0402 please call Jason LeBeau at (248) 613-7488 prior to working on the unit. If Jason cannot be reached within 15 minutes proceed with the repair.
• 10121793Sep 13, 2017Equipment, Seats. Grease Stain on the Second Row Quad Seat Trim Covers This bulletin involves cleaning grease stain from the second row quad style seats. The customer may describe a grease stain on either of the outboard lower seatback trim covers side facing the seat recliner pivot point.
• 10121784Sep 8, 2017Equipment, Electrical system. RA3 and RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update:Fix for sport mode not working in the performance menu page (2015 LA equipped with 6.4L and 5.7L Sales Codes ESH…
• 10121747Sep 6, 2017Engine. Water Pump, Idler Pulley If replacing the water pump or Idler Pulley for a chirp, squeal or NVH, please contact either: Ron Dallison cell: (248) 292-9510 [email protected] Chris Riddick cell: (248) 434-3628 [email protected] Joe Lovell cell: (734) 309-6467 [email protected] Engineering is seeking audio recordings of the concern in an effort to root cause and make necessary improvements to…
• 10121746Sep 6, 2017Equipment, Latches, locks and linkages. Stow N Go load floor and latch Please note that if replacing a Stow N Go load floor for a latch issue, the latches are serviceable separately. You do not need to replace the entire load floor for this. The following part numbers are for the latches: 6PF29DX9AA 6PF29PL5AA
• 10121742Sep 6, 2017Equipment. Amplifier Vehicles needing amplifier replacement, please call Rayyan Mohammed at Cell (248) 954-0790 prior to repair. If no response in 15 minutes, proceed with the repair.
• 10121772Sep 2, 2017Equipment, Electrical system. Low Volume or Static While Using the Overhead DVD This bulletin involves checking the DVD media hub auxiliary switch part number and possibly replacing the switch. Customers may experience low volume or static from the overhead DVD player when playing through the radio while in auxiliary (AUX) mode.
• 10224763Aug 26, 2017Equipment. Overhead DVD Player Does Not Play or Is Inoperative This bulletin involves replacing the Overhead DVD Entertainment system. Customers may experience the overhead DVD player does not play intermittently or the player does not turn on at times.
• 10224753Aug 22, 2017Body and structure. Close-Out Panel Fastener Removal This bulletin involves removing two close-out panel fasteners under the front fascia and applying an adhesive circle to cover holes. The vehicle has two bolts installed during assembly in the front close-out panel that need to be removed.
• 10224693Aug 16, 2017Equipment. Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10224733Aug 9, 2017Back-over prevention (rear camera), Electrical system, Exterior lighting, Fuel…. Flash: Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with thelatest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find the following DiagnosticTrouble Codes (DTCs) have been set:U1400-00 - Implausible TPS Signal Received P1D73 - AGS Performance…
• 10224689Aug 9, 2017Electrical system, Transmission and drivetrain. Rotary Electronic Shifter TSB 21-027-17 Rev. A relates to a potential for the customer to report seeing "Service Shifter" in the instrument cluster. Before performing a repair procedure for a "Service Shifter" complaint, please check the Transmission Control Module (TCM) software. As per TSB 21-027-17 Rev. A (or later version), if the TCM software is not the latest, do not replace the rotary shifter. Perform the…
• 10224729Aug 8, 2017Brakes, Vehicle speed control, Electrical system. Body Control Module (BCM) Re-configure for Rolling Auto Door Locks Function This bulletin involves re-configuring the BCM with the latest available software to correct an issue with the rolling auto door locks. The customer may describe the auto door locks will not actuate automatically over the 24 kph (15 mph) threshold.
• 10224728Aug 5, 2017Back-over prevention (rear camera), Electrical system. Flash: On Board Charge Module (OBCM) Diagnostic and System Improvements This bulletin involves reprogramming the OBCM with the latest available software. Customers may notice when plugged in the vehicle for charging, sometimes it will not properly charge. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0CF3-00 - Control Pilot Circuit…
• 10224727Aug 5, 2017Engine cooling, Electrical system. Flash: Hybrid Control Processor (HCP) and the Auxiliary Hybrid Control Processer (AHCP) This bulletin involves a combination reprogramming of the HCP and the AHCP with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following DTCs have been set:P0A79-00 - Drive Motor B Inverter Performance…
• 10224726Aug 5, 2017Electrical system. Flash: Battery Pack Control Module (BPCM) Diagnostic and System Improvements This bulletin involves reprogramming the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0AA1-00 - Hybrid Battery Positive Contactor Circuit Stuck…
• 10224681Aug 2, 2017Back-over prevention (rear camera), Brakes, Air bags, Electrical system…. Rain light sensor Rain sense wipers do not operate: 1. Visual Inspection--> Check if the sensor is visually OK. (all the pins are OK) Check that the Connector is NOT loose (Sensor must get a voltage from 9V to 16V) 2. Functional Checks Rain--> Steering column switch is in auto mode (sensor is active) it is necessary to splash water on the sensitive surface of the sensor to trigger wipes.
• 10223721Jul 19, 2017Wheels, Engine cooling. Pentastar Oil Filter Adapter All vehicles equipped with a 3.2L or 3.6L engine; If replacing the Oil Filter Adapter (OFA) due to a leak detected between OFA and block. Ensure the torque on the 5 (OFA) bolts are torqued to 12nm.
• 10223713Jul 19, 2017Body and structure. Sliding Door Center Roller Hinge. Left and Right Doors If the vehicle is in for sliding door center hinge opening/closing (metal on metal grinding) noise on RU 2017 with a build date after October 1, 2016, FCA is looking to gather information prior to repairing the vehicle.
• 10223670Jul 15, 2017Transmission and drivetrain, Electrical system. This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination.
• 10223644Jul 15, 2017Body and structure, Electrical system. This bulletin involves updating the Body Control Module (BCM) software.
• 10223635Jul 13, 2017Equipment. This bulletin provides information regarding the latest Flash Over The Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update.
• 10223714Jul 12, 2017Other or unknown, Brakes. Sensor, Brake Pedal Please call Bing Guo on cell (248) 500-7355 or Breanne Scherbaty on cell (586) 604-4852 before replacing brake pedal sensor. Diagnostic codes and vehicle scan reports are requested for root cause analysis of the customer issue. If no response in 15 minutes, proceed with the repair.
• 10223712Jul 12, 2017Electrical system, Equipment. UConnect Theater Remote Before replacing the Remote Control for the Rear Seat Entertainment system due to pairing issues, ensure that the VRM and radio software is at the latest level. If remote pairing still fails at the newer software levels, perform a reset on the remote by simultaneously pressing the Play/Pause, Down, and Screen buttons and holding for about 5 seconds until the remote backlighting flashes.
• 10117773Jul 7, 2017Electrical system, Seats. To provide parts list and process instructions to correct wiring in the front passenger seat harness to allow for front seat interchangeability and provide a more secure ground
• 10219847Jun 28, 2017Equipment. RA2 Radio 5" Uconnect Before replacing this radio, make sure you can reproduce the customer issue. If the radio is locked up, has a blank screen, or no sound, please perform a vehicle battery reset. If radio functionality is resumed, return the vehicle to the customer. If there are any questions or concerns or the vehicle has been in for repair for the same radio concern more than once, please call Rick Gordon at…
• 10219846Jun 28, 2017Body and structure. Quarter Panel Assembly If customer complains of warped or gapped vacuum swing door, please ensure both high retention clips have been fully seated. If not, please reinstall the part and verify engagement of the high retention clips to see if gap/warp issue is resolved prior to replacing the part.
• 10219845Jun 28, 2017Electrical system. Park Assist ECU (WK & RU) The customer may describe that if the park assist system is ON, pressing the LED button will not turn the system OFF. The customer may also experience a flicker in the graphics or chimes. If the park assist system is OFF, pressing the LED button will not turn the system ON. When this happens the park assist feature is disabled. If the issue detailed above is what you are seeing, reflash…
• 10138872Jun 28, 2017Equipment. RA2 Radio 5" Uconnect Before replacing this radio, make sure you can reproduce the customer issue. If the radio is locked up, has a blank screen, or no sound, please perform a vehicle battery reset. If radio functionality is resumed, return the vehicle to the customer. If there are any questions or concerns or the vehicle has been in for repair for the same radio concern more than once, please call Rick Gordon at…
• 10138871Jun 28, 2017Body and structure. Quarter Panel Assembly If customer complains of warped or gapped vacuum swing door, please ensure both high retention clips have been fully seated. If not, please reinstall the part and verify engagement of the high retention clips to see if gap/warp issue is resolved prior to replacing the part.
• 10138870Jun 28, 2017Electrical system. Park Assist ECU (WK & RU) The customer may describe that if the park assist system is ON, pressing the LED button will not turn the system OFF. The customer may also experience a flicker in the graphics or chimes. If the park assist system is OFF, pressing the LED button will not turn the system ON. When this happens the park assist feature is disabled. If the issue detailed above is what you are seeing, reflash…
• 10219835Jun 21, 2017Equipment. Mode Actuator Assembly Before replacing either of these part numbers, call Tushar Desai at cell: (248) 346- 1999 to answer a few questions. If no response in 15 minutes, please proceed with repair.
• 10138863Jun 21, 2017Engine cooling. Pentastar Oil Filter Adapter All vehicles equipped with a 3.2L or 3.6L engine; If replacing the Oil Filter Adapter (OFA) due to a leak detected between OFA and block, an O-ring kit (68191356AA) is now available to repair OFA/Block Interface leaks. Using dye will assist in determining source of leak. Ensure OFA Cap Oring is seated in the proper groove in the cap and not damaged or cut. Engineering is seeking…
• 10138860Jun 21, 2017Equipment. Mode Actuator Assembly Before replacing either of these part numbers, call Tushar Desai at cell: (248) 346-1999 to answer a few questions. If no response in 15 minutes, please proceed with repair.

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