2017 Chrysler Pacifica Technical Service Bulletins

534 technical service bulletins (TSBs) are on record for the 2017 Chrysler Pacifica. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10222939Jan 1, 2020Electrical system. EV Mode Unavailable, Cluster Message Displayed Vehicle In Fuel And Oil Refresh Mode
• 10170314Dec 11, 2019Suspension. Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly. This will allow service technicians to repair the root cause without over repairing the system. Replace only the part deemed failed by the diagnostics performed.
• 10170382Dec 6, 2019Equipment. RA3 and RA4 GPS Calibration Update This bulletin involves updating the radio software. 18.01.35 (BU Vehicles)
• 10170306Dec 4, 2019Engine cooling. COVER, Cylinder Head, Left/Right Prior to replacing the cylinder head cover on ANY 3.6L Pentastar Upgrade Engine, verify that there are no steel dowel pins pressed into the cylinder head. If dowels are present in the cylinder head please remove carefully without touching/damaging the cylinder head sealing surface.
• 10220059Nov 21, 2019Equipment. Revised Customer Satisfaction Notification VB3 ? Navigation Flash
• 10169207Nov 21, 2019Equipment. Revised Customer Satisfaction Notification VB3 ? Navigation Flash
• 10220101Nov 20, 2019Body and structure. Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10220099Nov 20, 2019Body and structure. Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
• 10220098Nov 20, 2019Visibility (wipers, defrost, mirrors). Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
• 10220097Nov 20, 2019Equipment, Body and structure. Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
• 10220007Nov 20, 2019Transmission and drivetrain, Electrical system, Wheels, Fuel system. SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. SI-eVTs built prior to January 11, 2019 had a 05192374AB level cooler. Using service SI-evT built after Jan 11 2019 with the 05192374AC level cooler requires new 68238385AB inlet hose and 68238386AC outlet hose. The…
• 10169249Nov 20, 2019Equipment, Body and structure. Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10169247Nov 20, 2019Equipment. Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
• 10169246Nov 20, 2019Visibility (wipers, defrost, mirrors). Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
• 10169245Nov 20, 2019Body and structure. Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
• 10169155Nov 20, 2019Electrical system, Equipment, Transmission and drivetrain. SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. SI-eVTs built prior to January 11, 2019 had a 05192374AB level cooler. Using service SI-evT built after Jan 11 2019 with the 05192374AC level cooler requires new 68238385AB inlet hose and 68238386AC outlet hose. The…
• 10220063Nov 13, 2019Equipment, Electrical system. RRT 19-090 (Service Bulletin 08-111-19) 2013-2018 Multiple Vehicles RA3/RA4 Radio GPS Certification Error
• 10169211Nov 13, 2019Equipment. RRT 19-090 (Service Bulletin 08-111-19) 2013-2018 Multiple Vehicles RA3/RA4 Radio GPS Certification Error
• 10219998Nov 6, 2019Vehicle speed control, Air bags, Electrical system, Back-over prevention (rear…. LATCH, Hood For the following concerns, please verify secondary plunger switch before replacing hood latch with primary switch. Please refer to service information for complete diagnostics of the secondary plunger switch which is located in the left front under hood on RU, MP, and WK/WD and left rear under hood on KL. 1) Electronic Stop Start Message on Cluster or DTC P152F without hood ajar illuminated. 2) KL Hood…
• 10169146Nov 6, 2019Latches, locks and linkages, Body and structure. LATCH, Hood For the following concerns, please verify secondary plunger switch before replacing hood latch with primary switch. Please refer to service information for complete diagnostics of the secondary plunger switch which is located in the left front under hood on RU, MP, and WK/WD and left rear under hood on KL. 1) Electronic Stop Start Message on Cluster or DTC P152F without hood ajar illuminated. 2) KL Hood…
• 10220078Nov 2, 2019Electrical system, Equipment. RA3 and RA4 GPS Radio Update This bulletin involves updating the radio software. 18.01.35 (BU Vehicles)
• 10169226Nov 2, 2019Equipment. RA3 and RA4 GPS Radio Update This bulletin involves updating the radio software. 18.01.35 (BU Vehicles)
• 10220071Nov 1, 2019Engine cooling. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10169219Nov 1, 2019Fuel system, Engine. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10168444Oct 8, 2019Electrical system, Equipment. Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.12.10. Customers may experience one or more of the following:Black screen on both rear screens. Rear Seat Entertainment (RSE) remote control does not pair. When playing a video from a USB stick the video does not resume where itleft off after an ignition cycle. Video Screens do not…
• 10168377Oct 2, 2019Body and structure. GRILLE, Active Shutter When replacing Active Grille Shutter on vehicles built before April 10th, 2018 rearrange pin configuration in the AGS connector to MY 2019 configuration. Failure to do so will result in U11E9 Loss of Comm with AGS. Please view I-sheet in STAR parts for reference.
• 10166598Aug 28, 2019Equipment, Electrical system. Flash Over The Air (FOTA) Software Update RA3 and RA4 Radio This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update.
• 10166589Aug 22, 2019Engine. Pentastar Upgrade Oil Fill Level after an Oil Change This bulletin involves rechecking the oil fill level after filling the engine to the correct specifications. The customer may describe that after an oil change they check their oil fill level and it is showing overfilled on the oil dipstick.
• 10166544Aug 21, 2019Body and structure. LATCH, Liftgate For Liftgate latch not locking and/or unlocking intermittently, please verify there is no glass in the latch from the rear window breaking. Carefully inspect the part for small shards of glass.
• 10166537Aug 7, 2019Equipment. RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
• 10162474May 15, 2019Equipment, Electrical system. UConnect Theater Remote Before replacing the Remote Control for the Rear Seat Entertainment system due to pairing issues, ensure that the VRM and radio software is at the latest level. If remote pairing still fails at the newer software levels, perform a reset on the remote by simultaneously pressing the Play/Pause, Down, and Screen buttons and holding for about 5 seconds until the remote backlighting flashes.
• 10162473May 15, 2019Equipment, Electrical system. Rear Seat Entertainment Seatback Screen If a single seat back screen is not functional, check DTC's for an LDVS code B15AB-00 or B15AB-00 in the Video Routing Module. Also, verify both connections to the screen by disconnecting and reconnecting. Before replacing the part, please call Mike Galiati at (248) 294-8754
• 10162472May 15, 2019Equipment, Electrical system. Rear Seat Entertainment System Video Routing Module Please check the Uconnect software portal to verify the latest software is installed. If the VRM Module is not showing up in WiTech (or is unresponsive) and/or the rear screens are not functioning, before replacement follow the steps below: 1.) Check the part number of the Module, this will be the number above the barcode seen in the top corner of the module. if…
• 10162535May 4, 2019Electrical system, Fuel system, Air bags, Exterior lighting, Back-over…. Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. A customer or technicians may be unable to read data information from the OBDII connector when using a generic scan tool (APAC).Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find the following DTCs have been set…
• 10159743Feb 21, 2019Equipment, Suspension, Transmission and drivetrain. Notify dealers and end users of the availability of a improved pinion bracket
• 10144752Sep 5, 2018Seats. Service Bulletin sent to all dealers to inspect L-track bolts for correct torque and to incorporate torque check as part of regular maintenance
• 10131380Mar 20, 2018Electrical system. Service Bulletin sent to all dealers to update the firmware in the affected vehicles VMI computer. This removes the 1 to 2 second window in the VMIQ software programming immediately prior to the OEM and VMI computers go into 'sleep' mode. During that window, the OEM door operator module may not accept an open or close signal while manual door operation remains unaffected
• 10129577Jan 12, 2018Electrical system. Service Bulletin sent to all dealers to update the firmware in the affected vehicles VMI computer. This allows for more amperage to draw the Powerkneel up allowing the up-limit switch to be tripped consistently. If the up limit switch is not engaged, a vehicle may not come out of park or the conversion may not operate properly next time it is deployed
• 10128692Jan 12, 2018Electrical system. Service Bulletin sent to all dealers to update the firmware in the affected vehicles VMI computer. This allows for more amperage to draw the Powerkneel up allowing the up-limit switch to be tripped consistently. If the up limit switch is not engaged, a vehicle may not come out of park or the conversion may not operate properly next time it is deployed
• 10217459Nov 29, 2017Engine cooling. Probe Air Conditioning (Evaporator Temp Sensor) A/C inop due to Evaporator Temperature Probe (sensor). Before replacing evaporator temperature sensor, please call Sorin Manaila on cell phone: (248) 550-4781. If no response in 15 minutes, please continue with repair.
• 10216278Nov 29, 2017Visibility (wipers, defrost, mirrors), Electrical system, Equipment. Probe Air Conditioning (Evaporator Temp Sensor) A/C inop due to Evaporator Temperature Probe (sensor). Before replacing evaporator temperature sensor, please call Sorin Manaila on cell phone: (248) 550-4781. If no response in 15 minutes, please continue with repair.
• 10217451Nov 8, 2017Brakes. A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair.
• 10216110Nov 8, 2017Equipment, Visibility (wipers, defrost, mirrors). A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair.
• 10217491Nov 3, 2017Seats, Latches, locks and linkages, Vehicle speed control, Equipment. Instrument Panel Center Storage Drawer Binding This bulletin involves removing the felt tape from the center storage drawer to prevent binding. Customers may experience the center storage drawer in the lower instrument panel binding when opening or closing the drawer.This condition is caused from the felt tape that is installed on the pivot latch for the center storage drawer.
• 10217489Nov 3, 2017Transmission and drivetrain, Exterior lighting, Electrical system, Air bags…. Loose High Voltage Cable at the Power Inverter Module (PIM) Terminal This bulletin involves inspecting the High Voltage Interlock Loop (HVIL) connector and potentially installing a Power Inverter Module (PIM) kit. The customer may describe a loss of vehicle propulsion or a Malfunction Indicator Light (MIL) illuminated with the following Diagnostic Trouble Codes (DTCs):P0C77-00 - HV Battery System Precharge Time Too…
• 10216310Nov 3, 2017Electrical system, Equipment, Body and structure. Instrument Panel Center Storage Drawer Binding This bulletin involves removing the felt tape from the center storage drawer to prevent binding. Customers may experience the center storage drawer in the lower instrument panel binding when opening or closing the drawer.This condition is caused from the felt tape that is installed on the pivot latch for the center storage drawer.
• 10216308Nov 3, 2017Equipment, Electrical system, Engine cooling. Loose High Voltage Cable at the Power Inverter Module (PIM) Terminal This bulletin involves inspecting the High Voltage Interlock Loop (HVIL) connector and potentially installing a Power Inverter Module (PIM) kit. The customer may describe a loss of vehicle propulsion or a Malfunction Indicator Light (MIL) illuminated with the following Diagnostic Trouble Codes (DTCs):P0C77-00 - HV Battery System Precharge Time Too…
• 10217486Nov 2, 2017Seat belts, Electrical system, Seats, Back-over prevention (rear camera)…. Seat Pops or Clicks After Seatback Is Adjusted This bulletin involves adjusting the recliner cable on the second row quad seats. The customer may describe after adjusting one or both of the inboard seat upper seatbacks, a pop or clicking noise can be heard.
• 10216305Nov 2, 2017Seats, Equipment. Seat Pops or Clicks After Seatback Is Adjusted This bulletin involves adjusting the recliner cable on the second row quad seats. The customer may describe after adjusting one or both of the inboard seat upper seatbacks, a pop or clicking noise can be heard.
• 10224954Oct 28, 2017Exterior lighting, Electrical system. Flash: Instrument Panel Cluster (IPC) Enhancements This bulletin involves reprogramming the IPC with the latest available software. Customers may experience one of the following:The compass in the IPC will display "S" (South) instead of "SW" (Southwest) direction, the radio displays the correct direction. No messages or indicator are displayed in the cluster when the emergency alert module is not communicating…

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