2017 Chrysler Pacifica Technical Service Bulletins

534 technical service bulletins (TSBs) are on record for the 2017 Chrysler Pacifica. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10219900Jun 20, 2017Steering. Steering Wheel Off Center This bulletin involves centering the steering wheel. The customer may describe the steering wheel is off center.
• 10138923Jun 20, 2017Steering. Steering Wheel Off Center This bulletin involves centering the steering wheel. The customer may describe the steering wheel is off center.
• 10220436Jun 17, 2017Electrical system. Combination reprogramming of the HCP and the AHCP with the latest available software.
• 10219899Jun 17, 2017Electrical system. Flash: Battery Pack Control Module (BPCM) Diagnostic and System Improvements This bulletin involves reprogramming the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0AA6-00 - Hybrid Battery Voltage System Isolation Fault.
• 10219898Jun 17, 2017Electrical system. Flash: Hybrid Control Processor (HCP) and the Auxiliary Hybrid Control Processer (AHCP) This bulletin involves a combination reprogramming of the HCP and the AHCP with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0A79-00 - Drive…
• 10219897Jun 17, 2017Transmission and drivetrain. Flash: Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
• 10219894Jun 17, 2017Electrical system, Transmission and drivetrain. Flash: Transmission Shift and Drivability Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find the following Diagnostic Trouble Codes (DTCs) stored in the TCM memory:P1B13-00 - Park by Wire Unintended Out Of Park…
• 10219893Jun 17, 2017Electrical system, Back-over prevention (rear camera). Central Vision Processing Module (CVPM) Enhancements for Surround View Camera System This bulletin involves updating the CVPM with the latest available software. Customers may experience that in variable light conditions (i.e. backing into a garage on a sunny day), image harmonization between the four views can lead to part of the image being blacked outFig. 1.360 Surround View Camera
• 10191407Jun 17, 2017Back-over prevention (rear camera). Combination reprogramming of the HCP and the AHCP with the latest available software.
• 10138922Jun 17, 2017Electrical system. Flash: Battery Pack Control Module (BPCM) Diagnostic and System Improvements This bulletin involves reprogramming the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0AA6-00 - Hybrid Battery Voltage System Isolation Fault.
• 10138921Jun 17, 2017Transmission and drivetrain. Flash: Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
• 10138918Jun 17, 2017Transmission and drivetrain. Flash: Transmission Shift and Drivability Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find the following Diagnostic Trouble Codes (DTCs) stored in the TCM memory:P1B13-00 - Park by Wire Unintended Out Of Park…
• 10138917Jun 17, 2017Equipment. Central Vision Processing Module (CVPM) Enhancements for Surround View Camera System This bulletin involves updating the CVPM with the latest available software. Customers may experience that in variable light conditions (i.e. backing into a garage on a sunny day), image harmonization between the four views can lead to part of the image being blacked outFig. 1.360 Surround View Camera
• 10219832Jun 14, 2017Body and structure. Liftgate Latch Before replacing this part, please call Lori Millen at cell (248) 379-1888. If you do not receive a return call within 15 minutes, proceed with the repair.
• 10219831Jun 14, 2017Vehicle speed control. Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected during diagnosis. Make sure codes are active before replacing pedal. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
• 10138857Jun 14, 2017Body and structure. Liftgate Latch Before replacing this part, please call Lori Millen at cell (248) 379-1888. If you do not receive a return call within 15 minutes, proceed with the repair.
• 10138856Jun 14, 2017Vehicle speed control. Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected during diagnosis. Make sure codes are active before replacing pedal. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
• 10219883Jun 13, 2017Equipment. Navigation Inoperative This bulletin involves checking if the radio's navigation feature is working and replacing the radio if needed. A customer may notice the radio?s navigation feature is inoperative.
• 10138908Jun 13, 2017Equipment. Navigation Inoperative This bulletin involves checking if the radio's navigation feature is working and replacing the radio if needed. A customer may notice the radio?s navigation feature is inoperative.
• 10219830Jun 7, 2017Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248)…
• 10219829Jun 7, 2017Transmission and drivetrain, Electrical system. SI-eVT Transmission - China Variant The service SI-eVT is shipped with a non-China wiring harness (68241331AC). China market replacement must replace wiring harness with 68368596AA. The China variant 68368596AA wiring harness has an interlock to the electrical charge door.
• 10138855Jun 7, 2017Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248)…
• 10138854Jun 7, 2017Transmission and drivetrain. SI-eVT Transmission - China Variant The service SI-eVT is shipped with a non-China wiring harness (68241331AC). China market replacement must replace wiring harness with 68368596AA. The China variant 68368596AA wiring harness has an interlock to the electrical charge door.
• 10219868Jun 1, 2017Suspension. Clunking or Popping Noise While Going Over Bumps This bulletin involves inspecting the front strut mounts and strut stems for damage and replacing if needed. Customers may experience a clunking or popping type noise while traveling over bumps or uneven road surfaces at slow speeds.
• 10138893Jun 1, 2017Suspension. Clunking or Popping Noise While Going Over Bumps This bulletin involves inspecting the front strut mounts and strut stems for damage and replacing if needed. Customers may experience a clunking or popping type noise while traveling over bumps or uneven road surfaces at slow speeds.
• 10217583Mar 30, 2017Suspension. Rattle Noise Heard From Front Suspension This bulletin involves inspecting the front struts for proper assembly and replacing if necessary. The customer may notice a rattle noise from the front of the vehicle while driving over bumps or rough roads.
• 10140051Mar 30, 2017Suspension. Rattle Noise Heard From Front Suspension This bulletin involves inspecting the front struts for proper assembly and replacing if necessary. The customer may notice a rattle noise from the front of the vehicle while driving over bumps or rough roads.
• 10217582Mar 29, 2017Body and structure. Sliding Door Upper Hinge Pulls Out Of Upper Sliding Door Track This bulletin involves replacing one or both of the sliding door upper hinges and upper track stop bumper. Customers may experience the left or right power sliding door upper hinge becomes disengaged from the upper sliding door track.
• 10217527Mar 29, 2017Back-over prevention (rear camera), Steering, Transmission and drivetrain. Electric Power Steering Gear If any of the following DTCs exist, it is okay to replace the steering gear: C2217-00, C15C1-00 (EPS Mechanical Performance) or C15DB-00 (Latch Active) otherwise perform the following; 1) Electrical, Communication or DTC (other then above) issue please contact: Terry Gavit @ cell (248) 882-6108 [email protected] Engineering is requesting a copy of Vehicle Scan Report (VSR) to be…
• 10217524Mar 29, 2017Body and structure. Door Hinge Assembly Side door hinge noisy. Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.
• 10140050Mar 29, 2017Body and structure. Sliding Door Upper Hinge Pulls Out Of Upper Sliding Door Track This bulletin involves replacing one or both of the sliding door upper hinges and upper track stop bumper. Customers may experience the left or right power sliding door upper hinge becomes disengaged from the upper sliding door track.
• 10139995Mar 29, 2017Steering. Electric Power Steering Gear If any of the following DTCs exist, it is okay to replace the steering gear: C2217-00, C15C1-00 (EPS Mechanical Performance) or C15DB-00 (Latch Active) otherwise perform the following; 1) Electrical, Communication or DTC (other then above) issue please contact: Terry Gavit @ cell (248) 882-6108 [email protected] Engineering is requesting a copy of Vehicle Scan Report (VSR) to be…
• 10139992Mar 29, 2017Body and structure. Door Hinge Assembly Side door hinge noisy. Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.
• 10217580Mar 24, 2017Vehicle speed control, Brakes, Transmission and drivetrain. Sliding Door Does Not Stay Open Or Secured After Opening This bulletin involves repairing one or both of the sliding door latches. Customers may experience the left or right power sliding door does not stay open or secured after opening when the button is pushed or when the door is opened manually. The door potentially may close if the vehicle is parked on a decline.
• 10140048Mar 24, 2017Latches, locks and linkages. Sliding Door Does Not Stay Open Or Secured After Opening This bulletin involves repairing one or both of the sliding door latches. Customers may experience the left or right power sliding door does not stay open or secured after opening when the button is pushed or when the door is opened manually. The door potentially may close if the vehicle is parked on a decline.
• 10217572Mar 22, 2017Transmission and drivetrain, Vehicle speed control, Brakes. Sliding Door Does Not Stay Open Or Secured After Opening This bulletin involves repairing one or both of the sliding door latches. Customers may experience the left or right power sliding door does not stay open or secured after opening when the button is pushed or when the door is opened manually. The door potentially may close if the vehicle is parked on a decline.
• 10140040Mar 22, 2017Latches, locks and linkages. Sliding Door Does Not Stay Open Or Secured After Opening This bulletin involves repairing one or both of the sliding door latches. Customers may experience the left or right power sliding door does not stay open or secured after opening when the button is pushed or when the door is opened manually. The door potentially may close if the vehicle is parked on a decline.
• 10217521Mar 15, 2017Fuel system. Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 [email protected], or Joe Lovell (734) 309-6467 [email protected] before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump…
• 10139989Mar 15, 2017Engine cooling. Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 [email protected], or Joe Lovell (734) 309-6467 [email protected] before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump…
• 10217561Mar 10, 2017Electrical system. Flash: HVAC Diagnostic And System Improvements This bulletin involves reprogramming the Heating Ventilation Air Conditioning (HVAC) Module with new software. Customer may describe HVAC set temperature switches to ?Lo? after using Remote Start.
• 10140029Mar 10, 2017Electrical system, Equipment. Flash: HVAC Diagnostic And System Improvements This bulletin involves reprogramming the Heating Ventilation Air Conditioning (HVAC) Module with new software. Customer may describe HVAC set temperature switches to ?Lo? after using Remote Start.
• 10217516Mar 8, 2017Electrical system. RF Hub Module (RFHM) Engineering is investigating the stored DTC: U103C-00: Keyless Ignition Node communication.~ Prior to replacing key fobs / KIN / RFHM please contact Amr Mostafa on cell: (248) 856-8455.
• 10217515Mar 8, 2017Visibility (wipers, defrost, mirrors). Motor, Window Regulator Prior to replacing the regulator motor, for window reversing and reopening itself when using the auto-up feature, please verify that the door control module is using the latest available software.
• 10217513Mar 8, 2017Equipment. Overhead DVD Player Before replacing the overhead DVD player for an inoperative condition, check the 14 pin connector at the DVD player for loose or pushed out pins. If the connection is ok then proceed with the repair. Before replacing the DVD player for a scratched or distorted screen make sure the plastic protective film is removed.
• 10217510Mar 8, 2017Seat belts. Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10139984Mar 8, 2017Electrical system. RF Hub Module (RFHM) Engineering is investigating the stored DTC: U103C-00: Keyless Ignition Node communication.~ Prior to replacing key fobs / KIN / RFHM please contact Amr Mostafa on cell: (248) 856-8455.
• 10139983Mar 8, 2017Electrical system, Visibility (wipers, defrost, mirrors). Motor, Window Regulator Prior to replacing the regulator motor, for window reversing and reopening itself when using the auto-up feature, please verify that the door control module is using the latest available software.
• 10139981Mar 8, 2017Equipment. Overhead DVD Player Before replacing the overhead DVD player for an inoperative condition, check the 14 pin connector at the DVD player for loose or pushed out pins. If the connection is ok then proceed with the repair. Before replacing the DVD player for a scratched or distorted screen make sure the plastic protective film is removed.
• 10139978Mar 8, 2017Seat belts. Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10217517Mar 1, 2017Seat belts. Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.

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