2023 Ford Escape Hybrid Electrical system Problems

“12volt battery is too small Ford replace the battery with another small battery that one failed Vehicle went into sleep mode twice I payed for a AGM battery about a month ago I haven’t had trouble since I want Ford to pay for the larger battery $308.32”

“Low Battery Voltage on a brand new 2023 Escape caused the engine to not start, leaving me stranded in 10 degree weather. Had to call Ford towing to get me and my car home. Indicators of low battery voltage include dome lights not turning on, battery saver mode in the FordPass app, and messages on the infotainment screen. Been a week and the dealer has not been able to fix this problem. According to many forum posts, this seems to be a problem in 2020-2023 Ford Hybrid Escapes. …”

“This vehicle is on the shop having it's 3rd 12 volt battery (4th overall if you count the factory battery) installed since I bought it in July 2023. There have been multiple instances of the car refusing to start and actually had to be towed to the dealer on one occasion. The only warning that you get when it is becoming an issue is that the vehicle shows going into deep sleep mode in the Ford Pass app. The batteries seem to last about 6 months on average. I do not have copies of all the service records with me at this time but can provide if needed.”

“Several symptoms occur: First off Its cold where we live & the car goes into deep sleep mode every night. I get a FordPass message that states battery saver feature is activated. The car fails to start using the remote start or Key Fob. Dome lights don't turn on and remote features not allowed. This is a serious safety concern as it's getting colder, and engines not starting on a brand new vehicle is unacceptable. Please investigate this issue, as Ford dealers claim there is nothing wrong a TSB/Recall is needed to resolve this problem for all customers.”

“Starting on July 12th, 2023, my audio control module stopped working, so there was no sound in my car. I took it into my primary dealership (Bob Maxey Ford of Howell) on July 19th, 2023, they deemed that it was the ACM and order a new one. My navigation and my adaptive cruise control acted funny as well, with my navigation not lining up with my actual location. Fast forward to the weekend just a couple of days later, I received notices that my car was going into deep sleep mode to save battery. This went off and on for several days with no warning. …”