2015 Ford Explorer Seats Problems

“While my car was off and parking in a parking lot, my 3 year old daughter was in the car and got out of her car seat to get her bear that had fallen onto the floorboard in front of the 2nd row bucket seat. She hit her head on the metal rails to the passenger seat that are exposed under the seat in the back. She was bleeding profusely and I had to call the paramedics. She ended up getting her head stapled due to the very sharp metal on the rails that attach to the floorboard. …”

“Passenger lumbar support has sharp edge in mechanism that pokes out into passenger seat back pocket. I cut my finger on it while taking something out of the pocket. My child scraped her finger on it as well. The piece is easily sharp enough to cause a laceration. The dealership replaced the part once and told me it was a defect with the mechanism the second time I cut my finger. They padded it with foam in side the seat but it could easily fall off. Vehicle is stationary when this occurred.”

“I took my 2015 Ford Explorer in to have it serviced. I bought the vehicle new. The rear passenger seat would not fold. The Ford tech charged 105.00 to review the issue and stated the hinge has a broken-faulty part however Ford will not cover the repair charge and it will be 980.00 to fix their faulty hinge. This is unbelievable, the integrity of the parts were faulty as noted by the Ford tech and this is a safety issue if the seats do not operate as intended. Any broken parts due to 'faulty workmanship should be replaced at no charge to the owner as soon as possible. …”

“The passenger cabin both front and rear has the pungent smell of exhaust whenever the vehicle is: - engine running and - either in park or drive and - either moving or stationary and - either highway or city driving and - going 0 MPH, or 10 MPH or 20 MPH or 50 MPH and - either turning or straight and - with the heat on or off and - with the air conditioning on or off and - with all of the windows sealed (up) the fumes seem to make us not feel well and make our eyes burn. There is something seriously wrong with these cars! …”

“Keeps having check engine light come on, also keeps having aibag deactivated signal come on instrument panel. Also, keeps having issues where windows won't go up or down even when pushing any of buttons. Keeps having problems with wipers not wanting to work too. (all these things are not consistently on or happening. They happen daily at any given time) 2nd row captain seat the push button won't work on folding the seat. Navigation system keeps having issues of not wanting to properly work or says no navigation card when there is one there. …”