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Freightliner Sprinter 2500Model year report

2020 Freightliner Sprinter 2500 Problems

Complaints
7filed with NHTSA
Median mileage
300miles, 1 complaints with mileage
Recalls
17campaigns on record
Trend
Not enough dataFewer than 15 complaints, too few for a reliable trend.

Sources: NHTSA records for the 2020 Freightliner Sprinter 2500 (complaints, recalls, investigations), NHTSA crash tests. Report an error

NHTSA recorded 7 consumer complaints for the 2020 Freightliner Sprinter 2500. The part named most often is engine, with 3 complaints (43% of the total), followed by exterior lighting (1) and forward collision avoidance (1). 1 of the complaints include a mileage, and 100% of those were filed for vehicles with under 50,000 miles; the median is 300 miles. NHTSA lists 17 recall campaigns and 50 technical service bulletins for this model year. Engine complaints overlap with 14 technical service bulletins filed under the same part.

This model year has fewer than 25 complaints on record, so the numbers below can change a lot with a few new reports.

Which parts are reported most

Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.

Example complaints

Engine: “I am experiencing cold start hesitation and unresponsive throttle at high elevation. The vehicle takes up to 20-30 seconds to accelerate, and puts me in a dangerous situation (in a highway intersection, for example). Once the engine temperature is warm, this issue goes away.”

NHTSA complaint #11477168, filed 2022-08

Exterior lighting: “Color instrument cluster including color display between the speedometer and tachometer will not dim at night. The resulting wash of light makes seeing out the side mirrors or anything at night very difficult. Van is not safe to drive at night. Manufacture confirms the problem but has no fix.”

NHTSA complaint #11389057, filed 2021-01, 300 miles

Forward collision avoidance: “Driving in center lane of three lane interstate highway in the evening so it was dark. I had cruise control set at 55 mph. Nothing to my right and at least 100 yards of nothing in front of me. A white sedan speeds by in the left lane staying entirely in their left lane. My vehicle slammed on the brakes for some unknown reason almost causing the vehicle behind me to collide with me. A red triangle appeared on dash display for 2 seconds or so (not long enough to know what the computer thought happened ). No explanation given. No messages in drive computer. Absolutely awful. …”

NHTSA complaint #11501821, filed 2023-01

Lane departure: “The Lane Keep Assistant (LKA) as implemented is a severe safety flaw. The LKA only take input from lane markers on the road but fails to consider other issues such as other vehicles or construction. Several times on my most recent drive on interstate highways at 70-80 mph I was passing large semi trucks. The trucks drifted out of their lane and into my lane. I took emergency evasive action to steer my vehicle out of the way of the semi truck but the Lane Keep Assistant (LKA) noticed I was out of my lane and aggressively steered my vehicle back into the other vehicle. …”

NHTSA complaint #11421862, filed 2021-06

Mileage when problems were reported

100% of the 1 complaints with a mileage were filed for vehicles with under 50,000 miles; the middle half falls between 300 and 300 miles.

100%0–100%10–250%25–500%50–750%75–1000%100–1500%150+
Share of complaints by mileage when the problem was reported, in thousands of miles (1 complaints with mileage). Red bars: under 50,000 miles. Bucket widths differ. Median: 300 miles.

Complaints by year filed

Fewer than 15 complaints, too few for a reliable trend.

20212022202332025
Complaints by year the complaint was filed with NHTSA. Red bars: the last 3 full calendar years used for the trend. The current year (2026) is partial.

Crash test ratings

NHTSA's 5-Star Safety Ratings for the 2020 Freightliner Sprinter 2500. Frontal results are shown driver / passenger; rollover shows the star rating and NHTSA's estimated risk of rolling over in a single-vehicle crash.

VersionOverallFrontalSideSide poleRollover
Sprinter 2500 12 Passenger Van · VAN AWDnot rated———1 · 99.0% risk
Sprinter 2500 12 Passenger Van · VAN RWDnot rated———1 · 92.4% risk
Sprinter 2500 15 Passenger Van · VAN RWDnot rated———1 · 99.0% risk

Source: NHTSA New Car Assessment Program (5-Star Safety Ratings), nhtsa.gov/ratings.

Recalls and investigations

See all 17 recalls for the 2020 Freightliner Sprinter 2500 → · Check a VIN at nhtsa.gov/recalls

Technical service bulletins

TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 50 on record; the latest 10 are shown.

See all 50 bulletins →

Other model years of the Freightliner Sprinter 2500

YearComplaintsMedian miRecallsCrash ★MPGScore (50 = typical)Trend
2020730017———Not enough data
2008571,2005———Not enough data
20036281,5005———Not enough data

All Freightliner Sprinter 2500 model years

Frequently asked questions

How many NHTSA complaints does the 2020 Freightliner Sprinter 2500 have?

NHTSA recorded 7 consumer complaints for the 2020 Freightliner Sprinter 2500 as of Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.

What part of the 2020 Freightliner Sprinter 2500 is reported most often?

Engine is named most often, in 3 complaints (43% of the total), followed by exterior lighting with 1.

Has the 2020 Freightliner Sprinter 2500 been recalled?

NHTSA lists 17 recall campaigns for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.

At what mileage are problems with the 2020 Freightliner Sprinter 2500 reported?

Among the 1 complaints that include a mileage, the median is 300 miles and the middle half falls between 300 and 300 miles; 100% were filed for vehicles with under 50,000 miles.

About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Crash ratings are from NHTSA’s New Car Assessment Program.

Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.