2020 Lexus ES350 Problems
- Complaints
- 5filed with NHTSA
- Median mileage
- —no mileage reported
- Recalls
- 1campaigns on record
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
- NHTSA crash rating
- 5 / 5stars overall
- EPA fuel economy
- 26 mpgcombined, 3.5L 6-cyl FWD · 22 city / 32 hwy
Sources: NHTSA records for the 2020 Lexus ES350 (complaints, recalls, investigations), NHTSA crash tests, EPA fuel economy. Report an error
NHTSA recorded 5 consumer complaints for the 2020 Lexus ES350. The part named most often is air bags, with 2 complaints (40% of the total), followed by electrical system (2) and forward collision avoidance (2). Of all complaints, 3 involved a crash, 4 an injury, according to the filers. NHTSA lists 1 recall campaign and 102 technical service bulletins for this model year. Air bags complaints overlap with 2 technical service bulletins filed under the same part. Electrical system complaints overlap with 28 technical service bulletins filed under the same part.
This model year has fewer than 25 complaints on record, so the numbers below can change a lot with a few new reports.
Which parts are reported most
Complaints can name more than one part, so the counts add up to more than the total. Select a part to see its complaints, recalls and bulletins.
- Air bags2 40%
- Electrical system2 40%
- Brakes1 20%
- Other or unknown1 20%
- Seat belts1 20%
Example complaints
Air bags: “I was driving on freeway 5 south, in a carpool lane, all of sudden another car slammed to my rear door on the right side, caused my car to spin out of control, went accross the freeway and slammed to the left rear wheels of the incoming 18 wheelers big rig, but none of the airbags inside the brand new 2020 Lexus es 350 deployed to protect accupants.”
NHTSA complaint #11373985, filed 2020-11Electrical system: “On Friday, June 03, 2022 as I was leaving the dealership in the 2020 Lexus ES 350 loaner vehicle, I put the car in reverse to back away from the wall, and then put the car from reverse into drive that resulted in it lurching forward momentarily. I did not hear the engine revving, probably because I wasn’t paying attention, but my partner who was seated next to me in the driver’s seat said he heard it. He suspected that the dealership loaned us the vehicle that had a similar issue that caused it to move forward. …”
NHTSA complaint #11482490, filed 2022-09Forward collision avoidance: “The safety features on my Lexus ES 350 2020 malfunctioned on 10/16/2022 •Cruise control with radar functionality to speed up, slow down or stop, based upon my speed setting did not work at that moment. It did work my entire trip, which was a drive to Tallahassee from our residence on Friday and our return trip home on Sunday, until the accident occurred just north of the Ft. Pierce exit. •The brake sensor, which causes your vehicle to stop with obstructions near the vehicle did not function. •Airbags did not deploy •Seatbelts did not “lock” at impact. …”
NHTSA complaint #11490257, filed 2022-10Complaints by year filed
Fewer than 15 complaints, too few for a reliable trend.
Crash test ratings
NHTSA's 5-Star Safety Ratings for the 2020 Lexus ES350. Frontal results are shown driver / passenger; rollover shows the star rating and NHTSA's estimated risk of rolling over in a single-vehicle crash.
| Version | Overall | Frontal | Side | Side pole | Rollover |
|---|---|---|---|---|---|
| ES 350 · sedan FWD | ★★★★★ | 5 / 4 | 5 | 5 | 4 · 10.5% risk |
Driver aids listed by NHTSA for the 2020 model year: forward collision warning not available, lane departure warning standard, automatic emergency braking not available.
Neighbouring years: 2019: same overall rating; 2021: same overall rating. A redesign between years can change both the car and the test.
Source: NHTSA New Car Assessment Program (5-Star Safety Ratings), nhtsa.gov/ratings.
Fuel economy and running cost
EPA ratings for each 2020 Lexus ES350 version. Annual fuel cost is the EPA's estimate at its current fuel prices for 15,000 miles a year (55% city driving).
| Version | Engine | Transmission | City | Hwy | Comb. | Fuel / yr |
|---|---|---|---|---|---|---|
| ES 350 FWD | 3.5L 6-cyl | 8-speed automatic | 22 | 32 | 26 | $2,600 |
| ES 350 F Sport FWD | 3.5L 6-cyl | 8-speed automatic | 22 | 31 | 25 | $2,700 |
Source: U.S. EPA and Department of Energy, fueleconomy.gov. Ratings are for comparing vehicles; real-world mileage varies with driving and conditions.
Recalls and investigations
- 20V682000Nov 4, 2020Fuel system, gasoline › Delivery › Fuel pumpCovers: Lexus ES350 2018–2020, Toyota Tacoma 2017–2020, Sienna 2017–2020 +28 more
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020…
Recall details for the 2020 Lexus ES350 → · Check a VIN at nhtsa.gov/recalls
Technical service bulletins
TSBs are manufacturer notes to dealers about known repair procedures. They are not recalls and do not by themselves mean a vehicle has a fault. 102 on record; the latest 10 are shown.
- 10235225Feb 14, 2023Equipment. OBSOLETE NOTICE February 14, 2023: This bulletin is now obsolete. Please see L-SB-0007-23
- 10235224Feb 14, 2023Equipment. TSB: Some 2020 ? 2022 model year vehicles equipped with 17CY+ Panasonic Audio (versions less than 1226) and Navigation (versions less than 1225 or 1245 with 20 Teammate) may exhibit one or more of…
- 10235219Feb 9, 2023Fuel system. DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court. The settlement includes Lexus?s agreement to provide a Customer Support…
- 10235215Feb 9, 2023Electrical system, Fuel system. TSB: Some 2013 ? 2020 model year Lexus vehicles may exhibit a hard start and/or MIL ON condition with one or more of the following Diagnostic Trouble Codes (DTCs): ?DTC P0171 and/or P0174 (System…
- 10230363Dec 8, 2022Equipment. OBSOLETE NOTICE December 08, 2022: This bulletin is now obsolete. Please see L-SB-0057-22
- 10230361Dec 7, 2022Equipment. TSB: Some 2018 ? 2022 model year Lexus vehicles equipped with the Enform? 2.0 Navigation System, require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and…
- 10227910Nov 10, 2022Suspension. TT: Confirm there is an abnormal noise coming from the front of the vehicle, some customers describe the noise as a roaring type noise. Confirm the vehicle meets the following criteria: ?Mileage is…
- 10217800Jul 21, 2022Visibility (wipers, defrost, mirrors). TSB: Some 2019 ? 2022 model year ES 300h and ES 350 vehicles and 2021 ? 2022 model year ES 250 vehicles may exhibit a whistle or wind noise from the rear left quarter window. An updated repair…
- 10224112Jun 20, 2022Engine cooling. TSB: This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode? active test in some 2016 ? 2022 model year Lexus vehicles equipped with an FKS engine
- 10220187Jun 20, 2022Engine cooling. TSB: This Service Bulletin provides a procedure to properly perform the Techstream ?Control the Injection Mode? active test in some 2016 ? 2022 model year Lexus vehicles equipped with an FKS engine
Other model years of the Lexus ES350
| Year | Complaints | Median mi | Recalls | Crash ★ | MPG | Score (50 = typical) | Trend |
|---|---|---|---|---|---|---|---|
| 2021 | 5 | 4,008 | 0 | 5 | 26 | — | Not enough data |
| 2020 | 5 | — | 1 | 5 | 26 | — | Not enough data |
| 2019 | 5 | 12,800 | 2 | 5 | 26 | — | Not enough data |
| 2018 | 5 | 9,500 | 2 | 5 | 24 | — | Not enough data |
| 2017 | 22 | 9,100 | 1 | 5 | 24 | — | Falling |
| 2016 | 21 | 18,000 | 1 | 5 | 24 | — | Falling |
| 2015 | 16 | 23,000 | 1 | 5 | 24 | — | Falling |
| 2014 | 28 | 30,000 | 1 | 5 | 24 | 0 · Fewer | Falling |
| 2013 | 23 | 26,000 | 1 | 5 | 24 | — | Falling |
| 2012 | 89 | 45,582 | 3 | 3 | 22 | 2 · Fewer | Falling |
| 2011 | 153 | 50,000 | 3 | — | 22 | 0 · Fewer | Falling |
| 2010 | 137 | 24,556 | 5 | — | 22 | 72 · More | Rising |
| 2009 | 145 | 19,850 | 5 | — | 22 | 99 · More | Stable |
| 2008 | 255 | 29,000 | 4 | — | 22 | 93 · More | Falling |
| 2007 | 539 | 32,783 | 4 | — | 22 | Not compared (before 2008) | Falling |
All Lexus ES350 model years · Best and worst years by complaints
Frequently asked questions
How many NHTSA complaints does the 2020 Lexus ES350 have?
NHTSA recorded 5 consumer complaints for the 2020 Lexus ES350 as of Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
What part of the 2020 Lexus ES350 is reported most often?
Air bags is named most often, in 2 complaints (40% of the total), followed by electrical system with 2.
Has the 2020 Lexus ES350 been recalled?
NHTSA lists 1 recall campaign for this model year. To check a specific vehicle, enter its VIN at nhtsa.gov/recalls.
How did the 2020 Lexus ES350 do in NHTSA crash tests?
NHTSA's 5-Star Safety Ratings give the 2020 Lexus ES350 5 out of 5 stars overall. Ratings from different model years are only comparable when the vehicle was not redesigned in between.
What gas mileage does the 2020 Lexus ES350 get?
The EPA rates the 2020 Lexus ES350 (ES 350, 3.5L 6-cyl) at 26 mpg combined, 22 city and 32 highway, with an estimated annual fuel cost of $2,600 at 15,000 miles a year. Other engine and drive versions are rated differently.
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate. Crash ratings are from NHTSA’s New Car Assessment Program. Fuel economy is from the EPA and DOE (fueleconomy.gov).
Complaint counts come from NHTSA’s public complaint database; we count each complaint once. The source records for this vehicle are on nhtsa.gov. Scores and trends are our own summaries of that data, described in the methodology. This page is not legal, safety or repair advice: for a specific vehicle, check its VIN at nhtsa.gov/recalls and ask a qualified mechanic. See an error? Tell us.