2004 Lexus RX Body and structure Problems
- Complaints
- 12about this part
- Share
- 30%of 40 total for the year
- Median mileage
- 88,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 12 complaints about the body and structure of the 2004 Lexus RX, 30% of the 40 complaints for this model year. Where a mileage was given, the median is 88,000 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Our 2004 rdx, extremely low miles, always garaged, mint condition, has a dash that has cracked all the way around and is beginning to extend toward the middle. When I went to the local Lexus service department several years ago, they told me leather always does that . Stupid ass. I have since learned that many others have this issue. I thought Lexus quality was better, but it's the service that is appalling! We were offered a 25% courtesy assistance.”
NHTSA complaint #10637731, filed 2014-09, 30,000 miles“The dashboard cracked in multiple places.and looked as if it were going to fall from the car. I went to Lexus after I read online that several cars reported this problem, but Lexus was not going to issue a recall. I agreed to pay half of the cost, because they said it was the best they would do. I gave them $1604.00. If there is a recall, I would love to get that money returned to me. They did a good job fixing it, but it should not have happened. My car is garaged. They claimed that the problem occurred because the car was kept outside in the florida heat. Mine was not. …”
NHTSA complaint #10595118, filed 2014-05, 9,200 miles“The dashboard is disintegrating. The car has been predominantly kept covered and well maintained. Initially a large piece (credit card size) broke off dash. We repaired with vinyl restoration company, and another area about a year later. Since then, numerous cracks are present - too many to repair. This is not normal wear!”
NHTSA complaint #10689742, filed 2015-02, 108,000 miles“The dashboard is cracking around the passenger side airbag. The airbag was designed with a certain amount of resistance from the dashboard. Major concern with airbag deployment speed with less resistance from dashboard. Also concern about fragmentation of dashboard during deployment.”
NHTSA complaint #10597231, filed 2014-06, 118,000 miles“The passenger side of the dashboard has developed several long vertical cracks. The dash simply cracked on its own. The car has always been garaged and has never been in any accident the cracks are large enough that we are afraid that the airbags may not properly deploy in an emergency. The dashboard cracks are identical to many similar postings on the internet. Lexus claims they are dedicated to providing vehicles of outstanding quality and value. , in this case they have, once again, stuck their head in the sand!!”
NHTSA complaint #10615083, filed 2014-07, 68,000 milesRelated service bulletins
- 11003650Apr 19, 2024To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film…
- 11003648Apr 19, 2024The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic…
- 11003643Apr 19, 2024Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an…
- 11003642Apr 19, 2024Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental…
- 11003641Apr 19, 2024Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding…
- 11003595Apr 19, 2024To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film…
- 11003593Apr 19, 2024The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic…
- 11003588Apr 19, 2024Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an…
- 11003587Apr 19, 2024Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental…
- 11003586Apr 19, 2024Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding…
Body and structure: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2026 | 2 | 17% |
| 2025 | 2 | 9% |
| 2024 | 3 | 5% |
| 2023 | 7 | 11% |
| 2021 | 4 | 6% |
| 2020 | 3 | 6% |
| 2019 | 2 | 6% |
| 2018 | 3 | 12% |
| 2017 | 2 | 4% |
| 2016 | 7 | 25% |
| 2015 | 1 | 5% |
| 2014 | 1 | 8% |
| 2013 | 2 | 11% |
| 2012 | 1 | 8% |
| 2011 | 4 | 14% |
| 2010 | 3 | 4% |
| 2009 | 2 | 6% |
| 2008 | 7 | 10% |
| 2007 | 10 | 17% |
| 2006 | 3 | 9% |
| 2005 | 4 | 15% |
| 2004 | 12 | 30% |
Other parts of the 2004 Lexus RX
9 complaintsAir bags
6 complaintsTransmission and drivetrain
5 complaintsExterior lighting
4 complaintsBrakes
3 complaintsEngine
2 complaintsFuel system
2 complaintsSeats
2 complaintsVehicle speed control
2 complaintsWheels
2 complaintsElectrical system
1 complaintsEngine cooling
1 complaints
← All problems reported for the 2004 Lexus RX
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology