2016 Mazda CX-5 Technical Service Bulletins

705 technical service bulletins (TSBs) are on record for the 2016 Mazda CX-5. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10120377Jul 21, 2017Brakes. Some vehicles with the electric parking brake (EPB) may exhibit rear brake dragging, resulting in brake noise and abnormal outer brake pad wear.The vehicle may also roll momentarily when starting from a stand-still with the EPB applied. This concern may be caused by the EPB not releasing completely. Modifications to the calipers have been made to eliminate this concern.
• 10111038Jul 21, 2017Equipment, Electrical system. Some customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal operation of the CMU connecting to available devices on start up.
• 10120373Jul 12, 2017Electrical system. All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later).
• 10111036Jul 12, 2017Electrical system. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is© 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service.
• 10120372Jul 6, 2017Steering. Some vehicles may exhibit one of the following concerns: Sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after deceleration at 25-40 mph (40-65 km/h), Hard to shift into 3rd, 4th, 5th, and/or 6th gear, Shift lever vibrates when driving in 3rd or 4th gear. This is caused by inappropriate transmission internal parts.
• 10111042Jul 6, 2017Electrical system, Transmission and drivetrain. Whenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging.
• 10111034Jul 6, 2017Visibility (wipers, defrost, mirrors). CAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the Forward Sensing Camera (FSC) and Laser Sensor. Replace the windshield with a new one instead.
• 10111033Jul 6, 2017Exterior lighting. High Beam Control (HBC) system frequently asked questions (FAQ)
• 10111032Jul 6, 2017Forward collision avoidance. Mazda Radar Criose Control (MRCC) system frequently asked questions (FAQ)
• 10111031Jul 6, 2017Lane departure. Blind Spot Monitoring (BSM) system frequently asked questions (FAQ)
• 10111029Jul 6, 2017Lane departure. Lane Departure Warning System (LDWS) frequently asked questions (FAQ)
• 10111028Jul 6, 2017Brakes. Smart City Brake Support (SCBS) frequently asked questions (FAQ)
• 10120370Jul 5, 2017Equipment. Some vehicles may experience an engine that runs rough and the check engine light on with DTCs P0201 and P0204 or P0202 and P0203. NOTE: Engine misfire related DTCs (P0301, P0302, P0303, P0304) are usually stored at the same time.
• 10120364Jun 28, 2017Seats. Some vehicles may exhibit the driver and/or front passenger side seat warmer(s) malfunction on any mode (High, Mid and Low). This may be caused by repeated load applied to the seat cushion (A) while the seat is occupied. A section of the heater mat (B) just above the reinforcement rod (C) in the cushion pad (A) contacts internal heater mat wire and causes damage (D).
• 10111023Jun 20, 2017Body and structure. CAUTION: At no point during the repair for Recall 9916H (LIFTGATE STAY DAMPER SAFETY RECALL) should "Vise-Grips" or other similar tools be used to hold the lift gate stay dampers. Use only the tools specified in the recall. Vice Grips or other similar tools can easily damage the stay dampers. NOTE: Stay damper parts received with Vice Grip marks will not be covered under warranty.
• 10120359Jun 16, 2017Seats. Some vehicles (without power seats) may exhibit a driver seat that gradually moves down by itself. This concern may be caused when a load, which is applied to the seat during braking, exceeds a certain level that could impact the retaining mechanism of the seat lifter causing the seat to gradually move downward. To eliminate this concern, the play in the lift mechanism gears has been reduced.
• 10120356Jun 15, 2017Electrical system. When monitoring the resistance of the air bag modules and pre-tensioner seat belts, the Mazda Modular Diagnostic System (M-MDS) may display a value of only 1/100th of the actual resistance value. This is caused by improper SAS control unit software. To eliminate this from occurring in the future, the SAS control unit software has been modified.
• 10116235Jun 15, 2017Electrical system. On December 5, 2016, Mazda Motor Corporation sent out an email launching a Mazda Diagnostic Reprogramming Tool (MDRT) service loaner program for Special Service Program (SSPA6). The purpose of this email is to inform all Mazda dealerships that we are expanding the loaner program for 3 months to improve the significantly low completion rate for campaign SSPA6.
• 10120354Jun 12, 2017Transmission and drivetrain. Some vehicles may exhibit one of the following concerns: Sometimes the shifter may jump out of 3rd gear over a road bump when accelerating after deceleration at 25-40 mph (40-65 km/h) Hard to shift into 3rd, 4th, 5th, and/or 6th gear Shift lever vibrates when driving in 3rd or 4th gear. This is caused by inappropriate transmission internal parts.
• 10120351Jun 9, 2017Suspension. Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped.The noise may be due to:? Upper front strut bearing (A) damage. (CX-5 and Mazda6)? Squeak type noise between the front strut bearing and coil spring. (CX-3, CX-5 and Mazda6)? The bump stopper (C) may be contacting the strut bearing when…
• 10120348Jun 5, 2017Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502or later).NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software.
• 10111021Jun 5, 2017Electrical system. In order to do a CMU data retrieval for the new MAZDA CONNECT software, make sure to use version 31 (available on MGSS).
• 10120347Jun 2, 2017Steering. Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance.This concern may be caused by an insufficient wear resistance of the steering wheel surface.
• 10120345Jun 2, 2017Equipment. Some vehicles may exhibit oil residue on the engine front cover from seepage around the joint portion (A) between the cylinder block and head. It becomes very noticable with dust adhesion. In some cases, the area of oil residue extends down to around the joint portion (B) between the engine front cover and the oil pan.
• 10186334May 22, 2017Electrical system. Display shows inaccurate ambient temperature. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.
• 10118129May 22, 2017Electrical system. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature. When you encounter a customer with this concern, first verify the condition when the customer noticed this symptom.
• 10186333May 16, 2017Equipment. Audio, navigation and phone concerns with Mazda connect Infotainment system. All Mazda connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin.
• 10118128May 16, 2017Electrical system. All Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502or later).
• 10116229May 16, 2017Electrical system. An update to the MAZDA CONNECT system is now available for download from the Mazda Global Service Support (MGSS) system. The new version number is 59.00.502. Please refer to TSB 09-017/17 for a list of improvements to the system.
• 10186339May 15, 2017Body and structure, Equipment. Some vehicles may exhibit a chattering noise from the rear spoiler (A) while driving on a rough road. This may be caused by loose rear spoiler installation nuts.
• 10116230May 15, 2017Equipment. Some vehicles may exhibit a chattering noise from the rear spoiler (A) while driving on a rough road. This may be caused by loose rear spoiler installation nuts.
• 10118125May 11, 2017Exterior lighting, Equipment. ? After installing the new Forward Sensing Camera (FSC), frequency of the disabled function with the LDWS/HBC warning lights ON due to foggy FSC lens will be reduced. However, the warning message will be displayed on the Multi-Information Display (MID) or the center display when FSC lens is foggy. ? The foggy FSC lens may occur at some weather conditions and is not caused by a defect of the parts.
• 10099444Mar 16, 2017Equipment. Permanent dtcs are now displayed with the ids 104 update. The purpose of a permanent dtc is to prevent customers from clearing them by disconnecting the battery cable in order to pass a smog check. All pcm and tcm dtcs that turn on the check engine light can remain as a permanent dtc. They will not turn on the check engine light or cause drivability concerns. If you encounter a permanent dtc, ignore it and diagnose…
• 10099443Mar 10, 2017Equipment. Some vehicles may experience one of the following advanced keyless entry system malfunctions: (1) key fob and/or door request switch does not operate. (2) door locks repeatedly lock and unlock when approaching the vehicle with the advanced key. (3) key warning light (red) on while driving and dtc b10d1:23 and/or b10d3:23 is(are) stored. •b10d1:23 request switch (lf) circuit malfunction •b10d3:23 request switch (rf)…
• 10111011Mar 9, 2017Exterior lighting. Take caution when cleaning plastic headlight lenses. Damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. Damage caused by using these cleaners is not covered by Mazda's New Vehicle Limited Warranty term.
• 10099442Mar 7, 2017Equipment. Some customers may complain of a creaking noise when driving through a dip or bump in the road while accelerating. This occurs when the vehicle is cold and cannot be duplicated once the vehicle is at normal operating temperature. The creaking noise may be caused by the #4 engine mount. The noise can easily be mistaken for suspension related components and is very difficult to diagnose.
• 10098384Mar 6, 2017Equipment. When installing a navigation sd card, confirm that the card is unlocked. Also, mazda does not recommend swapping navigation system sd cards from one vehicle to another for testing. If swapped, the sd card that is installed into the other vehicle becomes “linked” to the vin of that vehicle.
• 10111007Mar 3, 2017Engine cooling. Some vehicles may exhibit oil residue on the engine front cover from seepage around the joint portion (A) between the cylinder block and head. It becomes very noticable with dust adhesion. In some cases, the area of oil residue extends down to around the joint portion (B) between the engine front cover and the oil pan.
• 10111006Mar 2, 2017Suspension. Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to: *upper front strut bearing (A) damage. (CX-5 and Mazda6) *squeak type noise between the front strut bearing and coil spring. (CX-3, CX-5 and Mazda6) *the bump stopper (C) may be contacting the strut bearing when…
• 10111005Mar 2, 2017Engine cooling. When the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees Fahrenheit / 0 degrees Celsius), some vehicles may exhibit a rough idle and/or the check engine light on with any of the following DTC(s) stored in memory.?P0300 - Random misfire detected ?P0301 - Cylinder No.1 misfire detected ?P0302 - Cylinder No.2 misfire detected ?P0303 - Cylinder No.3 misfire…
• 10111004Mar 1, 2017Air bags, Electrical system, Equipment. When monitoring the resistance of the air bag modules and pre-tensioner seat belts, the Mazda Modular Diagnostic System (M-MDS) may display a value of only 1/100th of the actual resistance value. This is caused by improper SAS control unit software. To eliminate this from occurring in the future, the SAS control unit software has been modified.
• 10186313Feb 21, 2017Engine. Multi-Model - engine runs rough and check engine light on with DTCS P0201 and P0204 or P0202 and P0203
• 10185804Jan 13, 2017Equipment. No cool air from air conditioner (Leak from evaporator) Some customers may complain about no cool air from the vents when the air conditioner (A/C) is ON. This concern may be caused by A/C refrigerant leaking from the evaporator (A) at the joint between the tubes (B) and the header (C) due to improper brazing (D). To correct the problem, the configuration of the header has been changed to improve the brazing…
• 10185799Jan 13, 2017Back-over prevention (rear camera). Knocking/Squeaking noise from front shock absorber, creaking noise fkrom front lower arm bushing
• 10185802Jan 9, 2017Wheels. Vibration felt through floor/seat/steering wheel at approx. 25-30 MPH. The bibration may be caused by wear on the inner surface of the tripod joint case (inner side of front drive shaft). To eliminate this concern, a coating has been applied to the inner surface of the tripod joint case to improve wear resistance
• 10186263Dec 19, 2016Electrical system, Equipment. MAZDA Mobile start (MMS) cannot communicate with vehicle
• 10186265Dec 12, 2016Brakes. Noise from rear brakes due to brake drag-TSB removal from MS3 due to being an ineffective repair. (replacement bulletin is shedule for release in Jan, 2017)
• 10186251Dec 5, 2016Equipment. No cool air from air conditioner (Leak from evaporator) Some customers may complain about no cool air from the vents when the air conditioner (A/C) is ON. This concern may be caused by A/C refrigerant leaking from the evaporator (A) at the joint between the tubes (B) and the header (C) due to improper brazing (D). To correct the problems, the coinfiguration of the header has been changed to improve the brazing…
• 10118482Nov 22, 2016Air bags. Mazda Motor Corporation has decided to conduct a Special Service Program (SSP) on certain 2016 CX-5 vehicles built from November 1, 2014 through May 13, 2016. Certain 2016 vehicles were evaluated under NHTSA?s new frontal oblique crash test, and the evaluation revealed that the fabric of the passenger frontal air bag may be torn during deployment of the air bag.NHTSA performed a frontal oblique crash being…
• 10185837Nov 3, 2016Air bags. TAKATA recalls for Air bag

← All problems reported for the 2016 Mazda CX-5