2016 Mazda CX-5 Technical Service Bulletins

705 technical service bulletins (TSBs) are on record for the 2016 Mazda CX-5. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10134701Mar 22, 2018Exterior lighting. Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/taillight) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between…
• 10134700Mar 22, 2018Suspension. Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage.
• 10134699Mar 22, 2018Equipment. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
• 10134698Mar 22, 2018Seats. At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
• 10134934Mar 20, 2018Fuel system. The SKYACTIV®-G 2.5T engine requires a unique oil filter (PY8W-14-302) which is NOT interchangeable with other SKYACTIV® oil filters. The unique oil filter can be identified with two white bands as shown below.
• 10134694Mar 19, 2018Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.504 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda's continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the…
• 10134691Mar 9, 2018Engine cooling, Engine. When the engine is started for the first time after parking the vehicle overnight in cold conditions (below 32 degrees Fahrenheit / 0 degrees Celsius), some vehicles may exhibit a rough idle and/or the check engine light on with any of the following DTC(s) stored in memory. P0300 - Random misfire detected P0301 - Cylinder No.1 misfire detected P0302 - Cylinder No.2 misfire detected P0303 - Cylinder No.3 misfire…
• 10134932Mar 5, 2018Equipment. When installing a navigation SD card, the center display may show error message "Invalid SD Card".
• 10136368Feb 22, 2018Electrical system. Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during extremely cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error during extremely cold temperatures. To…
• 10136325Feb 22, 2018Fuel system, Engine cooling. Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded P0524:00 - Engine oil pressure too low This is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or oil control valve (OCV). The temporary entry of the foreign object triggers a check engine…
• 10134920Feb 20, 2018Equipment. Some customers may complain about the MAZDA CONNECT center display cracking (spider cracking). The cracks are internal and cannot be felt by touch. This may be caused by a faulty center display.
• 10134925Feb 16, 2018Air bags, Equipment. The Workshop Manual has two-different airbag procedures, one for Standard Deployment and one for Two-Step Deployment. Standard Deployment is for Mexico spec vehicles and Two-Step Deployment is for US and Canadian spec vehicles.
• 10134921Feb 16, 2018Equipment. The navigation SD Card VIN-locks to a vehicle in the following conditions: 1. Vehicle odometer under 62 miles ? VIN-lock occurs with key ON for 3 minutes or longer. 2. Vehicle odometer over 62 miles ? VIN-lock occurs at key ON. Navigation SD Card Map Update Note: Mazda Toolbox navigation SD card map update can only be performed on a navigation SD card that is VIN-locked. See VIN-lock procecure below.
• 10136370Feb 14, 2018Equipment, Electrical system. Some customers may experience a navigation system screen that shows the wrong location. This concern is due to poor reception of the GPS signals. To eliminate this concern, the CMU hardware has been modified.
• 10134924Feb 9, 2018Electrical system. Some customers may complain about improper operation of the MAZDA CONNECT system when streaming music with audio source aha/Pandora/Stitcher/Bluetooth® and the same device is also connected to the USB port for charging. The concerns may include: Blank Screen and/or No Audio Sound, Phone will not charge, Blank Screen and/or No Audio Sound
• 10134917Feb 8, 2018Equipment. Some customers may complain about SIRIUSXM satellite radio does not show album art, artist biographies or station logos in the center display. This is a normal condition.
• 10129575Jan 29, 2018Brakes. Some vehicles with the electric parking brake (EPB) may exhibit rear brake dragging, resulting in brake noise and abnormal outer brake pad wear.The vehicle may also roll momentarily when starting from a stand-still with the EPB applied. This concern may be caused by the EPB not releasing completely. Modifications to the calipers have been made to eliminate this concern.
• 10129574Jan 29, 2018Seats. Some vehicles may exhibit excessive operating noise when sliding the driver and/or passenger power seat(s) back and forth. The noise may be caused by cable vibration, which transmits power from the motor to the gears. The cable vibrates inside the cable casing due to inadequately wrapped fabric around the cable. To eliminate this concern, the power seat cable has been changed to a type that produces less friction…
• 10129355Jan 11, 2018Air bags, Electrical system. Special Service Program (SSP) A6-MDRT TOOL - 2016 CX-5 Passenger Frontal Air Bag Concern. On October 2, 2017, Mazda Technical Services sent out an email extending the Mazda Diagnostic Reprogramming Tool (MDRT) service loaner program for Special Service Program (SSPA6) for an additional 3 months to improve the low completion rate for campaign SSPA6. We are at roughly 84% completion for this campaign.
• 10129565Jan 8, 2018Equipment. Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during coldtemperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interiorwarms up. This is caused by some for the MAZDA CONNECT navigation system SD cards beingmanufactured with improper hardware, resulting in a data reading error during cold temperatures. To correctthe concern, the SD…
• 10129564Jan 5, 2018Suspension. Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving onrough roads and/or when turning the steering wheel while the vehicle is stopped.The noise may be due to: Upper front strut bearing (A) damage. (CX-5 and Mazda6) Squeak type noise between the front strut bearing and coil spring. (CX-3, CX-5 and Mazda6) The bump stopper (C) may be contacting the strut bearing when the…
• 10129353Jan 4, 2018Equipment. The MAZDA MOBILE START (MMS) is currently experiencing a system disruption. User web portal and Call center web portal functions are affected. Mazda is working on this issue and will notify dealers when MMS service has been fully restored. We apologize for any inconvenience this may have caused you or your dealer.
• 10129354Jan 2, 2018Electrical system. When installing a navigation SD card, the center display may show error message "Invalid SD Card". This may be caused by: The navigation SD card lock tab is locked.The navigation SD card has a VIN mismatch due to SD card swapping.The navigation SD card has a malfunction.
• 10185794Dec 18, 2017Electrical system, Air bags. Some vehicles may experience the CHECK ENGINE LIGHT OIN with DTC P2610 and P2507 stored in memory after engine start and room fuse 15A removed * P2610 Instrument cluster internal engine off timer performance problem * P2507 PCM battery voltage low input.
• 10129327Dec 18, 2017Steering. Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
• 10129368Dec 5, 2017Equipment, Engine. Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.
• 10188487Nov 20, 2017Engine cooling, Fuel system, Equipment. Some vehicles may exhibit an oil leak from the companion flange area (A) of the transfer unit. This concern may be caused by companion flange oil seal wear. The oil seal has been improved to increase the wear resistance.
• 10188482Nov 13, 2017Seats, Equipment, Electrical system. Some vehicles may exhibit excessive noise when operating either front power seat forward or backward. The noise may be caused by cable vibration, which transmits power from the motor to the gears. The cable vibrates inside the case due to inadequate fabric wrapped around the cable. The fabric thickness has been increased to eliminate the noise.
• 10188490Nov 9, 2017Electrical system, Equipment, Brakes. WARNING: DO NOT PERFORM OPERATIONAL TESTING OF THE SMART CITY BRAKE SUPPORT (SCBS) SYSTEM. If the warning indicator light is not illuminated and there are no codes stored in the system, the system is operating properly, and Mazda cannot perform any additional testing of the system. Dealers and customers should never attempt to test or recreate crash scenarios under any circumstances because that could lead to an…
• 10188488Nov 2, 2017Electrical system, Equipment. If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed. Below are a couple of examples of unusual electrical concerns caused by aftermarket devices.
• 10123443Oct 24, 2017Visibility (wipers, defrost, mirrors). Some vehicles may exhibit a white stain (A) running down the front door(s), which originates from under the outer door mirror. This is caused when water (containing white corrosion) is generated inside the door mirror base (B), then drains down the door panel causing a poor appearance concern. The door mirror base was originally designed to drain water to the outside of the door. The shape of the door mirror base…
• 10125469Oct 18, 2017Forward collision avoidance. The Smart City Brake Support (SCBS) system alerts the driver of a possible collision using an indication in the display and a warning sound when the Forward Sensing Camera (FSC) detects a vehicle ahead and determines that a collision with a vehicle ahead is imminent. In addition, the system reduces damage in the event of a collision by operating the brake control when the system determines that a collision is…
• 10123442Oct 12, 2017Electrical system, Steering. Some vehicles may experience one or more of the following symptoms: ?Poor power steering condition and 3 or more warning lights illumination. ?Turn signal malfunction and 5 or more warning lights illumination. ?Some warning lights illumination The front passenger seat harness (A) may be damaged by internal seat frame (B) weld spatter. Image below shows possible area of weld spatter (C).
• 10123436Oct 3, 2017Equipment. Some vehicles may experience unusual noise coming from inside the front door panel when playing the audio system. This is caused by the damper coming off the speaker frame due to corrosion. To correct the issue, a plating process was added at the supplier beginning on November 13, 2015.
• 10123445Oct 2, 2017Engine cooling. On December 5, 2016, Mazda Motor Corporation sent out an email launching a Mazda Diagnostic Reprogramming Tool (MDRT) service loaner program for Special Service Program (SSPA6). The purpose of this email is to inform all Mazda dealerships that the loaner program has been extended for an additional 3 months to improve the completion rate for campaign SSPA6.
• 10118754Sep 13, 2017Electrical system, Equipment. IDS SOFTWARE VERSION 107 AVAILABLE ON MGSS - PLEASE UPDATE YOUR PC'S. Upgrade your PCs to IDS version 107.00 and 107.01 from the previous version.
• 10120386Sep 8, 2017Lane departure, Exterior lighting. Some customers may notice that the Lane Departure Warning System (LDWS) and High Beam Control (HBC) (amber) warning lights are on when they start driving around dusk or dawn under low temperatures. At that time, the windshield is clear but the lens of the Forward Sensing Camera (FSC) is foggy. The FSC may not function properly under the following conditions: ? Foggy windshield ? Foggy FSC lens ? Heavy rain, dense…
• 10120384Sep 8, 2017Equipment. Some customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a clogged heater unit. For Mazda6 and CX-5, the check engine light may illuminate with the DTC P011A:00 stored at the same time. P011A:00 ECT sensor No.1/No.2 performance problem. NOTE: Refer to TSB 01-015/15 if the customer is using a block heater at temperatures below freezing.
• 10118751Sep 1, 2017Exterior lighting, Forward collision avoidance. Some vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.
• 10118477Aug 29, 2017Electrical system, Suspension, Steering. Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. The noise may be due to: Upper front strut bearing (A) damage. (CX-5 and Mazda6). Squeak type noise between the front strut bearing and coil spring. (CX-3, CX-5 and Mazda6). The bump stopper (C) may be contacting the strut bearing when…
• 10118474Aug 24, 2017Lane departure, Exterior lighting. Some customers may notice that the Lane Departure Warning System (LDWS) and High Beam Control (HBC) (amber) warning lights are on when they start driving around dusk or dawn under low temperatures. At that time, the windshield is clear but the lens of the Forward Sensing Camera (FSC) is foggy. The FSC may not function properly under the following conditions: ? Foggy windshield ? Foggy FSC lens ? Heavy rain, dense…
• 10118472Aug 23, 2017Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the…
• 10118471Aug 22, 2017Steering, Suspension. Some vehicles may exhibit an unusual noise (clacking) from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is turned to the full left position. NOTE: The noise will not occur if the steering wheel is in the center or full right position. The noise is caused when the edge (A) of the left side inner ball joint (B) gets stuck with the steering gear…
• 10118479Aug 10, 2017Equipment. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. MAZDA CONNECT Symptom Troubleshooting Table Sections: Audio System, Bluetooth®, Center Display, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux, Voice Command
• 10118468Aug 9, 2017Body and structure, Electrical system, Exterior lighting. When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will find that the Bulb Seal No. 1 (A) or HID Bulb Seal No. 1 (B) and Bulb Seal No.
• 10118467Aug 7, 2017Equipment, Electrical system. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to comply with Federal, State, and local laws concerning odometerand related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with…
• 10118463Aug 4, 2017Equipment, Body and structure. Some vehicles may experience unusual noise coming from inside the front door panel when playing the audio system. This is caused by the damper coming off the speaker frame due to corrosion on the speaker back frame. To correct the issue, a plating process was added at the supplier beginning on November 13, 2015.
• 10120382Jul 27, 2017Seats. Some vehicles may have a condition where the front of the drivers seat cushion trim comes off the seat frame (as shown below). This is found on vehicles equipped with power seats and leather, leatherette or cloth type seat trim. The front seat cushion is attached to the seat frame using a folding collar. The collar may slip out of the seat frame when force is applied to the front of the seat cushion.
• 10111043Jul 26, 2017Equipment. Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is above 176 degrees Fahrenheit (80 degrees Celsius).
• 10120378Jul 24, 2017Equipment. Some vehicles may experience a rough idle with the check engine light on and DTC P0015 / P0524 stored in memory. P0015:00 - Exhaust CMP timing over-retarded. P0524:00 - Engine oil pressure too low. This is caused by a drop in engine oil pressure due to a piece of foreign object stuck on the oil pump pressure relief valve or oil control valve (OCV). The temporary entry of the foreign object triggers a check engine…

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