2016 Mercedes-Benz E400 Technical Service Bulletins

159 technical service bulletins (TSBs) are on record for the 2016 Mercedes-Benz E400. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 11009122Oct 23, 2024Visibility (wipers, defrost, mirrors), Body and structure. Complaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector…
• 11008873Oct 1, 2024Transmission and drivetrain. Complaint Tension-releasing impact of the propeller shaft with the force-free in D "KID" function, after vehicle has stopped. Cause The tension-releasing jolt in the drivetrain originates as a result of the "release" of energy stored when braking through the force-free switch after stopping. It is suspected that the longitudinal bearing is being placed under tension here as a result of the vehicle "dropping off"…
• 11008091Sep 28, 2024Electrical system. Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21)…
• 11007974Sep 21, 2024Exterior lighting. Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front…
• 11008323Sep 10, 2024Exterior lighting. Complaint Headlamps fogged or droplets forming. Cause Due to its outlet openings, the headlamp is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate into the headlamp. This can lead to the formation of condensation on the lens of the headlamp. The headlamps comply with all applicable US standards and regulations. Remedy Check housing cover of lamp unit for natural fogging…
• 11007753Sep 10, 2024Exterior lighting. Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing…
• 11007790Sep 9, 2024Exterior lighting. Complaint Headlamps fogged or droplets forming. Cause Due to the housing cover with pressure compensation diaphragm, the headlamps are a "closed system". This means that the headlamps are protected against acid gases, dirt and exhaust gas. However, moisture can still enter from two sources. Through absorption and desorption (the commonest cause) or through permeation.
• 11007750Sep 9, 2024Seats. Complaint Dynamic seat function or multicontour system inoperative Noises from area of lateral support bladder Cause Lateral support bladder leaking Remedy Replacement of complete air cushion insert.
• 11007728Sep 9, 2024Transmission and drivetrain. Complaint To insure vehicle down time is kept at a minimum and all required information is available when case is escalated, as well as assist technicians with checks that may help lead in resolving issue without case creation. THIS LI IS NOT TO BE USED AS A REASON FOR CASE CREATION BUT AS A GUIDE IF A CASE IS NEEDED Cause There are, at times, additional steps workshops can do to help diagnose and rectify…
• 11006658Aug 10, 2024Electrical system. Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) C-Class, E-Class, S-Class, G-Class, CL, CLS, ML, GL, GLE, GLS, GLC, SL, and AMG GT (204, 205, 207, 212, 213, 217, 221, 222, 463, 216, 218, 166, 292, 253, 231, and 190 platforms) vehicles with 6 and 8 cylinder gasoline engines, the software of the engine control unit may not meet current…
• 11008064Aug 9, 2024Electrical system, Engine. In our continuing efforts to ensure the proper performance and quality of your vehicle, we are writing to inform you that on certain Model Year 2011-2018 C-Class, E-Class, S-Class, G-Class, CL, CLS, ML, GL, GLE, GLS, GLC, SL, and AMG GT vehicles with 6 and 8 cylinder gasoline engines, the software of the engine control unit may not meet current specifications. Under certain conditions, the catalyst heating might…
• 11005294Jul 23, 2024Exterior lighting. Complaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 °C/+64.4 °F) Note: Do not wash the vehicle or subject it to…
• 11031643Jul 15, 2024Other or unknown. To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to allegations that the “Burl Walnut Trim” in model year 2010 to 2016 Mercedes-Benz E-Class (212 platform) vehicles is defective. This Burl Walnut Trim is also sometimes referred to as “Burred Walnut.” The…
• 11005344Jul 9, 2024Transmission and drivetrain. Complaint Customer complaints relating to automatic transmission 725.0 (NAG3 Classic / 9G-TRONIC automatic transmission) and 725.1 (NAG3 facelift/9G-TRONIC automatic transmission facelift) For faster, more effective and more targeted diagnosis, Intelligent Predictive Repair (IPR) has been developed and integrated into XENTRY Diagnosis. This ensures an automated diagnosis process.
• 11005331Jul 9, 2024Transmission and drivetrain. Complaint Only vehicles with a variable transfer case are affected. Can be identified through control unit N45 or N15/7 in the quick test When accelerating with light load, vibrations or jolting sensation may come from the drivetrain Cause Modified oil quality of the transfer case over time Remedy Check initial quick test for faults in the following control units N45 - All-wheel drive (ARS) N127 - 'Drivetrain'…
• 11003218Jun 21, 2024Transmission and drivetrain. Complaint Complaints about shift quality in vehicles of MODEL 205, 212 and 222 with TRANSMISSION 724.2. Cause If the shift adaptation is not performed as described under "Remedy", the adaptation values may not be saved correctly under certain circumstances. Remedy In vehicles of MODEL 205, 212 and 222 with TRANSMISSION 724.2, it must be ensured that the adaptation of the shifts is performed only as described below.
• 10252770Mar 12, 2024Body and structure. As previously reported, to enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a Settlement regarding claims relating to allegations that the 590 Mars Red paint available as an original, exterior color option for certain models of Mercedes-Benz vehicles may experience peeling, flaking, or bubbling of…
• 10248162Dec 4, 2023Seats. Crease formation on genuine leather seat covers in vehicles with low mileage • Objects left on the seats for extended periods of time (pressure marks). • Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). • Light initial creases due to vehicle handling. • Light creases in the outer covers originating from the production process (missing finish). Heat treatment of…
• 10243565Sep 22, 2023Engine cooling. In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA (“MBUSA”) is extending the coverage for the intake line assembly on your vehicle from the original New Vehicle Limited Warranty of 4 years / 50,000 miles to 15 years / 150,000 miles (whichever occurs first), and applies to the vehicle regardless of ownership…
• 11031736Sep 6, 2023Engine. In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA ("MBUSA") is extending the coverage for the exhaust valve assembly on your vehicle as follows: Why the warranty extension?
• 10241790Aug 18, 2023Equipment, Electrical system. The Mercedes me connect services cannot be activated. The remote status data does not update. Error in N112/9 - control unit for telematics services (HERMES). In the HERMES control unit log, under the "URL" tab, the value DEFAULT is stored for "atpServerUrl" and/or "rcsServerUrl". Please carry out a re-commissioning of the control unit N112/9 - Control unit for telematics services (HERMES), which includes both a…
• 10238437Jun 15, 2023Electrical system, Visibility (wipers, defrost, mirrors). Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (“MY”) 2016 – 2021 C-Class (205 platform), E-Class (213 platform) and GLC (253 platform) vehicles, the air conditioning control unit software may not meet production specifications. There is a possibility that a stuck open thermostat may wrongly be detected causing the check engine Malfunction Indicator…
• 10238425Jun 8, 2023Electrical system, Body and structure. The trunk lid is not drawn into the end position with the help of the trunk lid power closing function after the electric closing process. There is a loud rattling from the trunk or from the trunk lid power closing unit (M14/31). Toothed drive wheel in trunk lid power closing unit (M14/31) has run over the limit stop. Remedy Replace trunk lid power closing unit (M14/31).
• 10235673Apr 28, 2023Body and structure. To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to allegations that the “Burl Walnut Trim” in model year 2010 to 2016 Mercedes-Benz E-Class (212 platform) vehicles is defective. This Burl Walnut Trim is also sometimes referred to as “Burred Walnut.”
• 10233796Mar 31, 2023Equipment. Mercedes-Benz USA, LLC (MBUSA) has extended the warranty for the rear subframe on the vehicles listed below, from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 20 years/unlimited miles, and applies to the vehicle regardless of ownership. This warranty extension applies to the replacement of the rear subframe under the standard warranty terms and conditions in the even the subframe experiences…
• 10233780Mar 10, 2023Body and structure, Equipment. Mercedes-Benz USA, LLC (MBUSA) has extended the warranty for the rear subframe on the vehicles listed below, from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 20 years/unlimited miles, and applies to the vehicle regardless of ownership. This warranty extension applies to the replacement of the rear subframe under the standard warranty terms and conditions in the event the subframe…
• 10232334Feb 14, 2023Body and structure. To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to allegations that the “Burl Walnut Trim” in model year 2010 to 2016 Mercedes-Benz E-Class (212 platform) vehicles is defective. This Burl Walnut Trim is also sometimes referred to as “Burred Walnut.”…
• 10232321Feb 10, 2023Body and structure. Mercedes-Benz USA, LLC (MBUSA) has extended the warranty for the rear subframe on the vehicles listed below, from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 20 years/unlimited miles, and applies to the vehicle regardless of ownership. This warranty extension applies to the replacement of the rear subframe under the standard warranty terms and conditions in the event the subframe…
• 10231042Jan 25, 2023Body and structure. To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to allegations that the “Burl Walnut Trim” in model year 2010 to 2016 Mercedes-Benz E-Class (212 platform) vehicles is defective. This Burl Walnut Trim is also sometimes referred to as “Burred Walnut.”…
• 11031730Aug 27, 2022Vehicle speed control. Dear Mercedes-Benz Owner: In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC (“MBUSA”) hereby notifies you of additional benefits regarding your vehicle.
• 11031728Aug 19, 2022Vehicle speed control. Dear Mercedes-Benz Owner: In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC (“MBUSA”) hereby notifies you of additional benefits regarding your vehicle.
• 11031727Aug 19, 2022Vehicle speed control. In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC (“MBUSA”) hereby notifies you of additional benefits regarding your vehicle.
• 11031731Aug 13, 2022Vehicle speed control. Dear Mercedes-Benz Owner: In our continuing efforts to assure the proper performance of Mercedes-Benz products and to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC (“MBUSA”) hereby notifies you of additional benefits regarding your vehicle.
• 11031592Aug 5, 2022Vehicle speed control. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has extended the warranty for the accelerator pedal wiring harness and connectors from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 10 years/120,000 miles for certain Model Year (“MY”) 2016-2019 Mercedes-Benz E-Class and GLC-Class vehicles (213, 238, and 253 platforms).
• 10207198Jan 27, 2022Electrical system. Complaint The garage door hand transmitter cannot be initialized with the integrated garage door opener in the inside rearview mirror. Cause 1. The integrated garage door opener (GDO) is not compatible with the opening system installed in the garage. 2. The garage door drive uses a rolling code system. In contrast to the fixed code system, the LED in the mirror in this case flashes green after programming. 3.
• 10207199Jan 9, 2022Electrical system. Complaint The range of the integrated garage door opener (GTO) is too short. Cause 1. Vehicles equipped with infrared windows and/or a heated windshield may suffer from complaints involving low transmission power. 2. When comparing the range between the integrated GTO and the garage door hand transmitter, the garage door hand transmitter is tested outside the vehicle. 3. The garage door hand transmitter is being…
• 10206077Dec 8, 2021Engine cooling. "MY15+ M278 and M157 Equipped Vehicles with Fault Code ""P023400 – Boost Pressure is Too High"" "
• 10187793Jan 7, 2021Equipment, Electrical system. Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463 platform), the software for the…
• 10186142Dec 9, 2020Electrical system. Unmotivated Reaction from Park Assist - model series 213 facelift / 238 facelift with option code 235 (active par- king assist) and option code 501 (surround view system)
• 10186135Dec 9, 2020Electronic stability control, Brakes. If the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit
• 11031594Oct 29, 2020Visibility (wipers, defrost, mirrors). This NCU replaces the prior NCUs issued on May 18, June 25, 2020 and October 1, 2020 and contains important workshop instructions on how the HVAC Service Warranty repair must be carried out. To enhance the satisfaction of our customers, avoid further costs of litigation, and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold…
• 10179949Aug 24, 2020Transmission and drivetrain. Shifting complaints and transmission fault codes in vehicles with transmission 725.0
• 10179907Aug 3, 2020Lane departure. Engine diagnosis warning lamp activated - Fault code P012800
• 10179951Jul 20, 2020Electrical system. AIRMATIC Fault Message "Max 80 km/ h (50 mph) " In Instrument Cluster
• 10178729Jul 20, 2020Equipment, Body and structure. Hold detent for front door hinges
• 10177571Jun 30, 2020Exterior lighting, Equipment. Lamp unit fogged or droplets forming. Due to the vent openings, the lamp unit is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate it. This can result in deposits on the diffuser and lens. Check housing cover of lamp unit for natural fogging or dew as per GI82.10-P-009047. . 1. If a reduction in the degree of fogging is visible, the desiccant packs can be used once the…
• 10176670May 21, 2020Equipment. To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold and mildew type odors originating from the HVAC system in certain Mercedes-Benz vehicles.
• 10172683Feb 7, 2020Tires, Equipment. Information Label on Tire Sealant
• 10169608Nov 8, 2019Electronic stability control, Suspension. Update AMG Suspension Control Unit Software
• 10164807Aug 19, 2019Steering. Assessment of actuating and operating noise from steering

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