2023 Mercedes-Benz EQE 500 Technical Service Bulletins

209 technical service bulletins (TSBs) are on record for the 2023 Mercedes-Benz EQE 500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10240250Jul 19, 2023Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2021-2024 C-Class, EQE, EQE SUV, EQS, EQS SUV, GLC, GLE and S-Class (206, 295, 294, 297, 296, 254, 167 and 223 platform) vehicles, the head unit software does not correspond with the latest series production configuration. The update is free of charge and will be carried out in the background. The…
• 10238419Jun 23, 2023Body and structure, Visibility (wipers, defrost, mirrors). Sliding sunroof panel of panoramic sliding sunroof reversed (temporarily, once, or multiple times) during closing process, without entrapment event. Sensitive parameterization of the automatic reversing function of the panoramic roof in combination with the seal counterpressure. Remedy 1. Open the sliding sunroof panel of the panoramic roof completely (sliding position) and wait 24 hours (so that the seals can…
• 10237270May 19, 2023Electrical system. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2021-2023 EQE, EQS, EQS SUV, and S-Class (223, 295, 296, and 297 platform) vehicles, the software of the sound system does not correspond with the latest series production configuration. The software update serves as the necessary preparation for additional functionalities that will be included in the future to…
• 10237253May 18, 2023Body and structure, Latches, locks and linkages. Complaint Technicians have reported the interior hood release lever (red) missing from vehicle. Do not retrofit hood release lever as the part has been blocked for all EVA2 vehicles. Cause Production change. Hood latch system no longer includes the interior release lever. • The opening of the hood on all EVA2 vehicles is exclusively reserved for specialist personnel at a qualified specialist workshop. Remedy No…
• 10235669Apr 11, 2023Electrical system. Complaint Brief connectivity interruptions when using Apple CarPlay over Wi-Fi, for example when driving underneath toll bridges. Cause There may be interruptions to WiFi as a result of external interference. This is particularly observed around toll bridges. Remedy There is currently no remedy and replacing hardware does not resolve the problem. An alternative option would be to use Apple CarPlay wired.
• 10233791Mar 1, 2023Electrical system. Complaint Wireless charging start/charging behavior of iPhone 14 is not optimal Cause Change in iPhone software (iOS) Remedy There will be optimized software for iPhone 14 iOS (target date 05/2023). This LI will be updated when the software becomes available. A software update with currently available iOS software will not be effective for the iPhone 14.
• 10228819Dec 5, 2022Visibility (wipers, defrost, mirrors). Complaint The mirror glass of the outside mirror is actuated in the wrong direction when retrieving the memory position or retrieving the position of the curb detection automatic system. Left outside mirror: Left/right actuation swapped around Right outside mirror: Up/down actuation swapped around Example: When retrieving from the curb detection automatic system (engaging drive mode R), the mirror moves upward…
• 10228814Dec 5, 2022Electrical system, Equipment. Complaint Customer states that the Hyperscreen Passenger Display (A40/26) may show dark, pixelated images when the display is starting up or shutting off (see attached picture). The complaint is not present when the display is in use and does not occur during every ignition cycle. Cause Implausible video transfer from The MBUX multimedia system (A26/17) during start-up and shut-down sequence. These digital…
• 10228807Dec 1, 2022Steering. Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function). Cause Height adjustment moves to the top/bottom limit stop and jams.

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