2020 Mercedes-Benz Sprinter 1500 Technical Service Bulletins

150 technical service bulletins (TSBs) are on record for the 2020 Mercedes-Benz Sprinter 1500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10233790Mar 1, 2023Body and structure. Complaint Noise in front door from window regulator when driving. Cause Loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in the door (see attached picture). Remedy Glue in repair panel A 910 722 33 00 and screw in again with collar nut A 005 990 64 50. When using the adhesive, observe the following: Roughen the bonding surfaces slightly and clean them so that…
• 10233256Feb 28, 2023Engine cooling, Electrical system. Modify Interior Blower Motor Fuse Layout
• 10232322Feb 13, 2023Engine cooling. Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: • On engine 642 cylinder 6 is affected. • On engine 651 cylinder 2 is affected. Cause Charge air from the exhaust gas recirculation is condensed after being introduced into the charge air section.
• 10232325Feb 3, 2023Engine cooling. Complaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" is present in engine control unit.
• 10232555Jan 18, 2023Transmission and drivetrain, Electrical system. Update Software - Comfort Function
• 10232554Jan 18, 2023Electrical system, Transmission and drivetrain. Update Software - Comfort Function
• 10231020Jan 13, 2023Electrical system. Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules.
• 10232551Jan 3, 2023Transmission and drivetrain. (RC)Update Park Lock Function
• 10230520Dec 19, 2022Body and structure. (RC)Remove Power Sliding Door Function
• 10228818Dec 11, 2022Visibility (wipers, defrost, mirrors). Complaint Various customer concerns of Climate Control system operating inadequately. Cause Stepper motor linkage in the heater case may cause a mechanical fault during actuation during unfavorable environmental conditions. NOTE: If the vehicle is equipped with H13 (rear additional heat exchanger), There is an additional stepper motor in the rear heater case under the vehicle. This stepper motor can influence the…
• 10228812Dec 10, 2022Electrical system. Complaint Distronic and/or Active Brake Assist inoperative after driving for an extended period Cause Blindness detection of the radar sensor. When driving for extended periods in areas with few or no objects for the radar sensor to detect, the radar sensor switches off due to the self-test and sets fault code C174AFB - The adjustment of the 'Active Brake Assist' control unit has malfunctioned. Remedy • Check the…
• 10235072Dec 1, 2022Electrical system. Software Updates.
• 10235071Dec 1, 2022Electrical system. Software Updates.
• 10235070Dec 1, 2022Electrical system. Software Updates.
• 10235069Dec 1, 2022Electrical system. Software Updates.
• 10235068Dec 1, 2022Electrical system. Software Updates.
• 10235067Dec 1, 2022Electrical system. Software Updates.
• 10228609Nov 17, 2022Body and structure. (SC)Replace Front Door Check
• 10228606Nov 9, 2022Electrical system. (RC)Update Hermes Communication Module Software
• 10228601Nov 9, 2022Latches, locks and linkages. (RC)Update Park Lock Function
• 10228600Nov 9, 2022Latches, locks and linkages. (RC)Update Park Lock Function
• 10228599Nov 9, 2022Latches, locks and linkages. (RC)Update Park Lock Function
• 10222473Sep 13, 2022Electrical system. Complaint Customer purchased pre-owned MY18-21 ex-Amazon Sprinter (SA code Z3A) and does not want Amazon specific Parameterizable Special Module (PSM) functions (driver alert, idle shutdown, radio mute, etc). IMPORTANT NOTES: • Digital rear view display will no longer operate after Amazon specific PSM software is removed! • MY18 will show the reverse camera image on the Audio 15 screen. • MY19-21 will lose…
• 10218433Jul 15, 2022Engine cooling. ECU and TCU Software Update
• 10217595Jun 29, 2022Back-over prevention (rear camera). (RC)Update Rear View Camera Software
• 10217594Jun 29, 2022Back-over prevention (rear camera). (RC)Update Rear View Camera Software
• 10217598Jun 15, 2022Equipment. (SC)Provide Supplementary Operator's Manual
• 10217645Jun 1, 2022Electrical system. (RC)Update Hermes Communication Module Software
• 10217642Jun 1, 2022Electrical system, Transmission and drivetrain, Equipment. (SC)Check and Install Aux Battery Bracket and Information Label
• 10212903Apr 14, 2022Electrical system. Ecall Hermes Software Update.
• 10212898Apr 14, 2022Electrical system. Software updare.
• 10208740Feb 4, 2022Body and structure. Complaint Operating unit for window lifter at door is nonfunctional. The problem currently only occurs at the driver's door. Cause Triggered by frequently opening and leaving the front doors open or frequently driving with an open window when it is raining, which results in water entering into the operating unit (window lifter). As this is a result of customer use, the replacement of the switch will not be covered…
• 10208219Jan 25, 2022Electrical system. Update ESP Software
• 10208221Jan 21, 2022Electrical system. Update ESP Software
• 10207197Jan 18, 2022Fuel system, Engine cooling. Complaint Thank you for your continued support of the US Emission Modification Program (EMP). We are providing this LI to assist you in addressing vehicles that come to your workshop to receive the Approved Emission Modification (AEM), but show in VMI as eligible only for the Canada BlueTEC II Field Measure or as currently registered in Canada.
• 10207182Jan 6, 2022Equipment, Engine cooling. Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder. 3. Perform a test drive. 4. Locate the oil leak. 5. Perform the repair in accordance with the specific WIS document appropriate for the cause of the oil leak.
• 10206072Dec 14, 2021Electrical system. "The “monitor status this driving cycle (PID 41)” can be displayed as “disabled” in the generic scan tool although no monitor of this group is disabled "
• 10206071Dec 14, 2021Electrical system. "MB audio system - various complaints "
• 10206637Dec 7, 2021Transmission and drivetrain. Replace Front Axle Brakes
• 10206075Dec 7, 2021Body and structure. "Front door collides with fender "
• 10206073Dec 7, 2021Electrical system. Various complaints due to aftermarket OBDII device installed
• 10205439Nov 30, 2021Electrical system. Update Head Control Unit
• 10205296Oct 4, 2021Transmission and drivetrain. 15MPH Noise on propeller shaft/rear axle.
• 10205805Aug 19, 2021Equipment. The MBUX multimedia system A26/17 only boots up as far as the
• 10202551Aug 2, 2021Electrical system, Seats. Inspect Swivel Seat Wiring Harness Routing
• 10202550Aug 2, 2021Seats, Electrical system. Inspect Swivel Seat Wiring Harness Routing
• 10199660Jul 8, 2021Engine cooling, Visibility (wipers, defrost, mirrors), Equipment. Coolant warning in instrument cluster - Leak in coolant line
• 10199654Jul 6, 2021Equipment. "Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"
• 10198476May 19, 2021Steering. Inspect Power Steering Hose Clamps
• 10198475May 19, 2021Electrical system. Reprogram Multifunction Display

← All problems reported for the 2020 Mercedes-Benz Sprinter 1500