2023 Mercedes-Benz Sprinter 3500 Technical Service Bulletins

107 technical service bulletins (TSBs) are on record for the 2023 Mercedes-Benz Sprinter 3500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 11019967Jun 20, 2025Engine. Check engine light active - Fault P3007F1, P3007F2, P300CA8, or P300CA9 present in CDI control unit Complaint Check engine warning light active.
• 11019964Jun 16, 2025Engine. Check engine light with fault code P300E55 with H12 Complaint The check engine light is activated, accompanied by the following fault code related to the Exhaust gas recirculation cooler (low pressure): •P300E55 The efficiency of component 'Exhaust gas recirculation cooler (low pressure)' is not sufficient. Cause The issue is attributed to an error in the coding of the climate control unit software (HVAC177).
• 11019971Jun 12, 2025Electrical system. HV battery is not charging to its full capacity with restricted maximum SoC Complaint The vehicle's HV battery is not charging to its full capacity, with the maximum State of Charge (SoC) being restricted to a specific percentage. Cause The State of Charge (SoC) percentage limitation might be influenced by the Onboard Logic Unit (OLU), MBUX Headunit, or the Powertrain Control Unit (PTCU).
• 11019963Jun 6, 2025Engine. Internal Diesel Engine Damage or Oil Sludge Formation Complaint Customer reports that the vehicle will not start, is difficult to start, or is making unusual noises. Inspection Findings: Upon inspection, engine bearings—including crankshaft, connection rod, and camshafts—exhibit significant signs of wear. Engine oil shows evidence of sludging, characterized by the presence of thick, gel-like, or semi-solid deposits…
• 11018922May 19, 2025Engine. Complaint The check engine light is activated, accompanied by one or more of the following fault codes related to the Adblue System: •P20F409: The Adblue consumption is too low. There is a component fault. •P202E84: The Adblue metering valve 1 (Motor side) has a malfunction. There is a signal below the permissible limit value. Cause The potential causes for these fault codes are: A. A leak in the Adblue System B…
• 11018921May 19, 2025Engine. Complaint The check engine light is activated, accompanied by the following fault code related to the Exhaust gas recirculation cooler (low pressure): •P300E55 The efficiency of component 'Exhaust gas recirculation cooler (low pressure)' is not sufficient. Cause The issue is attributed to an error in the coding of the climate control unit software (HVAC177). Remedy A software update to correct the coding error is…
• 11018920May 9, 2025Engine. Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review list of electrical fault codes…
• 11017565Apr 25, 2025Engine. EGR Valve Diagnosis and Cleaning Procedure using TUNAP 926® on 906, 907 Sprinter with OM642 Diesel Engine Complaint Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault…
• 11017561Apr 25, 2025Engine. Check engine light with reduced power with fault codes P300A6D, P300974, P300DFB, or P300DE8 Complaint: The check engine light is activated, accompanied by one or more of the following fault codes related to the Boost Pressure Positioner: • P300A6D The boost pressure is too low. Charge Air Cooler. • P300974 Component 'Boost pressure positioner' has a malfunction. The boost pressure is too low. • P300DFB Component…
• 11017563Apr 21, 2025Engine. Low Coolant Warning, Potential Misfire, and Absence of External Coolant Leaks Complaint Low Coolant warning with possible engine misfire caused by a leaking Charge Air Cooler (Intercooler), accompanied by one or more of the following possible fault codes related to the coolant system: P30040B: Component 'Temperature sensor downstream of charge air cooler' has an open circuit or short circuit to po- sitive. P25567B…
• 11017567Apr 17, 2025Engine. Check engine light with possible Adblue warning with fault code P20F409 or P202E84 Complaint The check engine light is activated, accompanied by one or more of the following fault codes related to the Adblue System: •P20F409: The Adblue consumption is too low. There is a component fault. •P202E84: The Adblue metering valve 1 (Motor side) has a malfunction. There is a signal below the permissible limit value. Cause…
• 11017558Apr 3, 2025Engine. Check engine light illuminated - Fault code current P04D-B79 The crankcase ventilation system is interrupted. Complaint: Check engine light on. Fault code P04DB79 is current in the engine control module (N3/10). Cause: Open circuit or high resistance to crankcase vent line contact Remedy 1. Check the electrical connector for S208 vent line contact switch. Refer to attached photo of connection location. 2. Ensure…
• 11016429Mar 18, 2025Fuel system. Check engine light or Adblue warning with fault codes P206B31, P203B31, or P300494 when outside temperatures are below 32 degrees Fahrenheit. SCR Gen4 (KP7) Complaint: The check engine light or AdBlue warning is activated, accompanied by one or more of the following fault codes rela- ted to the AdBlue tank: P206B31: Malfunction of the concentration sensor for AdBlue; the signal is absent. P203B31: Malfunction of…
• 11016430Mar 10, 2025Visibility (wipers, defrost, mirrors). Warning Lamp "Washer Fluid Empty" Yet Reservoir Is Not Empty Complaint: Warning lamp "washer fluid empty", even thought the washer fluid reservoir is full Cause: Insufficient electrical conductivity of the washer fluid, as the washer fluid was mixed with distilled water. Tip: The washer fluid sensor detects the electrical conductivity. If air is present without electrical conductivity between the measuring points…
• 11016427Mar 10, 2025Fuel system. Procedure for When Diesel Fuel Tank is Filled with Incorrect Fuel Type Complaint: Procedure for When Diesel Fuel Tank is Filled with Incorrect Fuel Type (e.g., gasoline, water, biodiesel, AdBlue/DEF) Cause: The incorrect fuel type, such as gasoline, water, biodiesel, or AdBlue/DEF has been added to the fuel system.
• 11016423Mar 10, 2025Fuel system. EGR Valve Diagnosis and Cleaning Procedure Complaint A: The engine is jolting/bucking between 1700 and 1900 rpm. Complaint B: One or more mechanical related fault codes for EGR Valve stored in CDI control unit, with possible Check Engine Light. Review list of mechanical fault codes in table below. NOTE: If one or more electrical related fault codes for EGR Valve are also present in CDI, utilize Complaint C. Review…
• 11016428Mar 6, 2025Engine. Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset with fault code P13DF00 or P300685 Complaint: Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset. Information: All fault codes in the AdBlue® (SCR) control unit have been processed and corrected; however, fault codes P13DF00 and P300685 remain active and stored in the AdBlue® (SCR) control unit.
• 11014726Feb 12, 2025Fuel system. Complaint Fault code P06DA00 is found current or stored in engine control unit. Check engine light may be activated. Cause Various causes Remedy Up to Model year 2018: Fault code P06DA00 can be disregarded if not activating the check engine light, unless otherwise specified in the gui- ded test. The vehicle continues to operate as designed. Further causes should be investigated if complaint of check engine light is…
• 11013889Feb 6, 2025Engine. Vehicles with SCR Generation 4: SCR/AdBlue warning message cannot be reset (P13DF00)
• 11014728Feb 4, 2025Fuel system. Complaint The check engine light or AdBlue warning is activated, accompanied by one or more of the following fault codes rela- ted to the AdBlue tank: P206B31: Malfunction of the concentration sensor for AdBlue; the signal is absent. P203B31: Malfunction of the AdBlue fill level sensor; the signal is absent. P300494: The quality of the AdBlue is insufficient. Cause A. The software for the AdBlue (SCR) control unit…
• 11013593Feb 4, 2025Engine. Check engine light or Adblue warning with fault codes P206B31, P203B31, or P300494 when outside temperatures are below 32 degrees Fahrenheit
• 11012267Dec 9, 2024Engine. Check engine light active Complaint Check engine warning light active. The following fault codes may be present in the engine control unit: • P3007F1 Leak detected in intake air system or • P3007F2 Mass air flow malfunction in intake air system (cylinder bank 1) or • P300CA8 Leak detected in intake air system or • P300CA9 Mass air flow malfunction in intake air system (cylinder bank 1) or • P300CA9 and P3007F1…
• 11011223Nov 28, 2024Engine. SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State Emissions Certification because one or more of the OBDII readiness monitors are not completely set.
• 11011215Nov 28, 2024Engine. Check engine light active - Fault P3007F1, P3007F2, P300CA8, or P300CA9 present in CDI control unit: Check engine warning light active.
• 11011221Nov 20, 2024Transmission and drivetrain. Pre-Case creation for 725.0/.1 Transmissions Complaint: To insure vehicle down time is kept at a minimum and all required information is available when case is escalated, as well as assist technicians with checks that may help lead in resolving issue without case creation. THIS LI IS NOT TO BE USED AS A REASON FOR CASE CREATION BUT AS A GUIDE IF A CASE IS NEEDED Cause: There are, at times, additional steps…
• 11011219Nov 12, 2024Engine. Engine does not start with fault code P30083C in MRD1 (CDI): Complaint: The engine is not cranking over, and the fuse F152/F31 (25A) has blown. Cause: - The diagram below illustrates that if there is a problem with either the 'Dip limiter contact' or the 'Starter solenoid contact' closing, the starter will fail to crank the engine.
• 11011228Nov 4, 2024Engine. Check engine light with fault code P3005CA in MRD1 (CDI) Complaint: The check engine light is on, with a possiblility in a reduction of power and the presence of soot in the exhaust sys- tem. Fault code P3005CA: The diesel particulate filter efficiency is insufficient. Additional information: Additional fault codes may be present, related to the Diesel Particulate Filter (DPF) system or the Exhaust Gas…
• 11009854Oct 25, 2024Transmission and drivetrain. Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in rotational direction when reversing slowly, it may be the case that this sealing ring is no longer moistened. Squeaking noises may occur as a result of the…
• 11009856Oct 17, 2024Other or unknown. Complaint: Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause: This subject is currently being analyzed for all 907s equipped with the OM642 engine. Follow the instructions related to this subject to collect information about your vehicle. After completing the checks, please open a TIPS case and…
• 11009855Oct 10, 2024Engine. Complaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" present in engine control unit. Cause These faults can be set if: 1. A leakage upstream of the exhaust gas turbocharger causing a to high EGR rate. 2. Carbonized parts, e.g., the intake module, housing intermediate flange on high-pressure EGR valve (assembly of exhaust pressure sensor P3) or the…
• 11008717Sep 25, 2024Other or unknown. Complaint Check engine light with fault code: P300E3B the efficiency of component 'SCR catalytic converter' is not sufficient, is present in the CDI control unit CDI (N3/28). Cause This subject is currently being analyzed for all 907s equipped with the OM642 engine. Follow the instructions related to this subject to collect information about your vehicle. After completing the checks, please open a TIPS case and…
• 11005571Jul 27, 2024Other or unknown. Mercedes-Benz AG, the manufacturer of Mercedes-Benz Vans, has determined that on certain Sprinter and Metris vehicles, the B-pillar certification label might not contain information on the vehicle's rim size, tire size, and cold tire inflation pressure required under FMVSS 110 or, as applicable, FMVSS 120. In this case, relevant regulatory requirements might not be met. Mercedes-Benz believes this issue has no…
• 11005575Jul 14, 2024Electrical system. Complaint T57 Electric step inoperative with warning on cluster. Cause Possible damage to end position sensors.
• 11005574Jul 5, 2024Body and structure. Complaint Front door collides with fender. Cause Excessive dynamic stress results in permanent deformation of the lower hinge and causes the front door to collide with the fender. This can result in damage to the door holder and the front door at the threaded connection of the door holder.
• 11003187Jun 27, 2024Other or unknown. Mercedes-Benz AG, the manufacturer of Mercedes-Benz Vans, has determined that on certain Sprinter and Metris vehicles, the B-pillar certification label might not contain information on the vehicle's rim size, tire size, and cold tire inflation pressure required under FMVSS 110 or, as applicable, FMVSS 120. In this case, relevant regulatory requirements might not be met. Mercedes-Benz believes this issue has no…
• 11003186Jun 26, 2024Transmission and drivetrain. This is to notify you of a Service Campaign to Replace the Rear Transmission Mount on approximately 76 MY 2023 Sprinter Vans. MBAG has determined that the rear transmission mount was not installed per production specifications. As a precautionary measure, MBUSA will replace the rear transmission mount and necessary hardware on the affected vehicles.
• 11001110May 8, 2024Body and structure. Complaint: Front door collides with fender. Excessive dynamic stress results in permanent deformation of the lower hinge and causes the front door to collide with the fender. This can result in damage to the door holder and the front door at the threaded connection of the door holder. Remedy: 1. In the event of damage to be claimed under warranty, please follow warranty guidelines 10.11.1 (see note) 2.
• 10253246Mar 1, 2024Equipment. Recall notifications.
• 10253245Mar 1, 2024Electrical system. Inspect Main Wire Harness Routing
• 10253244Mar 1, 2024Transmission and drivetrain. Propeller Shaft Check Strap on the crossmember may not have been installed.
• 10251090Jan 18, 2024Body and structure. Check Par????on Wall Bolts
• 10251084Jan 18, 2024Suspension. Check Front Strut Bolt Connection
• 10251087Jan 3, 2024Equipment. Recall Information.
• 10251085Jan 3, 2024Body and structure. Check patrition Wall Bolts
• 10249333Dec 13, 2023Visibility (wipers, defrost, mirrors), Body and structure. Mercedes-Benz AG, the manufacturer of Sprinter vehicles, has determined that on certain Sprinter (907 platform) vehicles, the chemical composition of the topcoat paint might not meet specifications. In such case, adhesion of the fixed windows to the vehicle body might be impaired. As a result, a loosening or detachment of the windows cannot be ruled out over the vehicle's lifetime, which could increase the risk of…
• 10249332Dec 13, 2023Visibility (wipers, defrost, mirrors), Body and structure. Mercedes-Benz AG, the manufacturer of Sprinter vehicles, has determined that on certain Sprinter (907 platform) vehicles, the chemical composition of the topcoat paint might not meet specifications. In such case, adhesion of the fixed windows to the vehicle body might be impaired. As a result, a loosening or detachment of the windows cannot be ruled out over the vehicle's lifetime, which could increase the risk of…
• 10246041Oct 12, 2023Equipment. Please see the atached documents related to the campaign listed above.
• 10246043Oct 3, 2023Equipment. Please see the atached documents related to the campaign listed above.
• 10240168Jul 13, 2023Steering. Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
• 10233787Mar 8, 2023Fuel system, Engine cooling. Complaint Vehicles with SCR Generation 4: SCR/AdBlue® warning message cannot be reset. Information: All fault codes in AdBlue® (SCR) control unit have been processed and rectified; however fault code P13DF00 remains active and stored in the AdBlue® (SCR) control unit. Cause The procedure for resetting the SCR/AdBlue® warning message with XENTRY Diagnosis has not been carried out.

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