2011 Mercury Mariner Steering Problems
- Complaints
- 20about this part
- Share
- 23%of 87 total for the year
- Median mileage
- 127,500miles
- Trend
- FallingComplaints filed in the last 3 full calendar years are at least 25% lower than in the 3 years before.
NHTSA recorded 20 complaints about the steering of the 2011 Mercury Mariner, 23% of the 87 complaints for this model year. Where a mileage was given, the median is 127,500 miles. 1 recall campaign on record is filed under a similar system.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“I'm very upset and on the verge of tears! My steering wheel suddenly locked on me! I almost wrecked! This has happened a few times & I have no warning light on my dashboard”
NHTSA complaint #11384878, filed 2020-12, 125,000 miles“Ford has not fixed the issue! Vehicle was taken in do you do recall my previous owner and only software was updated pertaining to the power steering recall. It is not a software update issue. The torque sensor must be replaced. Ford will not cover nor reimburse this issue. Many other customers are having this exact same problem. The power steering assist goes out without warning and makes the vehicle very dangerous to drive. I was driving my vehicle this morning and out of nowhere the turning became very difficult.”
NHTSA complaint #11082509, filed 2018-04, 71,000 miles“I went to my mechanic with a steering problem, and it was part of the torque sensor issues that was recalled. My car falls in those dates but there is no recall on my VIN for that part. And I don't get why.”
NHTSA complaint #10700846, filed 2015-03, 103,000 miles“I was driving my vehicle at a low rate of speed on a city street on 10/16/15 and as I turned a corner, about to pull into a driveway, there was a complete loss of power steering ! The vehicle was very difficult to control and it took all my strength in both arms to complete the turn and pull into the driveway safely. The vehicle was towed to crest ford dealership in flat rock, mi and the diagnostic code they detected indicates they need to replace the entire steering column and is supposed to be covered under ford's recall 14s05. …”
NHTSA complaint #10783395, filed 2015-10, 148,909 miles“Driving at 40 MPH car stalls, pull over, car starts up engine lite on, (sat) take to dealer on mon (12/15/2014), explain to dealer, they call 3 hours later to say purge valve needs to be replaced ok this should be covered right? She says no! The cost to you will be $320.33. I told her this is part of the emissions, it has to be, she said no its not! I purchased this car from this dealer 3 1/2 years ago, (bought is new) still underwarranty.. But this is not covered! The 800 number to fords blew me off! And said what the dealer says goes!>. Why did she suggest I call them then! …”
NHTSA complaint #10664424, filed 2014-12, 37,900 milesRelated recalls
- 14V284000May 29, 2014Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September…Covers: Mercury Mariner 2008–2011, Ford Escape 2008–2011
Related service bulletins
- 10054916Feb 7, 2014Ford/mercury: if diagnostic code b2278 is stored in power steering control module (pscm), it needs replacing with torque sensor service kit that is available and if not, does not…
Steering: other model years
Other parts of the 2011 Mercury Mariner
28 complaintsTransmission and drivetrain
24 complaintsVehicle speed control
15 complaintsEngine
11 complaintsElectrical system
6 complaintsVisibility (wipers, defrost, mirrors)
6 complaintsEngine cooling
3 complaintsOther or unknown
3 complaintsAir bags
2 complaintsEquipment
1 complaintsSuspension
1 complaints
← All problems reported for the 2011 Mercury Mariner
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology